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Capital.com Reviews 13,899

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their professionalism, supportiveness, and knowledge. Consumers highlight the fast and helpful customer service across various areas. Many reviewers specifically appreciate individual agents, mentioning their names and the exceptional assistance they provided. People find the platform easy to use, even for beginners, and appreciate the user-friendly interface. The company's responsiveness and dedication to solving issues quickly are also frequently mentioned. Reviewers value the personal touch, with some account managers even meeting clients in person. The swift response time and politeness of the live agents contribute positively to the overall user experience.

Based on these reviews

Rated 5 out of 5 stars

The most customer friendly and unconditionally supportive team. I had several withdrawal issues with local banking regulations since im in Saudi but they went beyond all potential issues to make sure... See more

Company replied

Rated 5 out of 5 stars

Good day, I was a bit confused by your withdrawal methods. One of the main reasons I initially chose your platform was the possibility to use bank cards only, as bank transfers — especially i... See more

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Rated 5 out of 5 stars

I use capital.com for 5 years I believe. There has been up and downs time to time however lately their support has been amazing. I would like to thank especially to Philip who follow up my request clo... See more

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Rated 5 out of 5 stars

One of the best brokers out there right now. I use it as my primary platform and I'm really satisfied. The customer support is excellent. They've helped me with everything I've needed. Always very hel... See more

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Rated 5 out of 5 stars

The broker is very good, and the excellent customer service makes him even better. A good broker - like a friend – you recognize them when something doesn't go right. The dedication of account manager... See more

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Rated 5 out of 5 stars

Swift response time. The live agents respond to requests on time. Responsive to requests. They ensure that all queries related to payments and deposits are sorted out in less than 12hours exc... See more

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Rated 1 out of 5 stars

Left a review. They said “contact helpdesk via email.” I did. Multiple times. Result: Nothing solved. Withdrawal “processed” 27 Jan. Still no money. Asked for proof. They sent fake documen... See more

Company replied

Rated 5 out of 5 stars

i really like the Capital.com platform because it’s easy to use and simple to understand, even for beginners. The interface is very friendly and makes trading feel less complicated. One suggestion I w... See more

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Rated 5 out of 5 stars

This broker is of good quality from my own experience. Deposits are fast and simple. Withdrawal are fast with multiple options too. Management doesn't call unnecessarily, allowing me to focus... See more

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Rated 5 out of 5 stars

I am a client of Capital.com since many months, and the evaluation is very positive for every aspect. Deposit/withdrawal were very fast, the platform was always available (I usually trade with mt4), t... See more

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Rated 5 out of 5 stars

Service by Mr Prakul is very good. He resolved the Diwali bonus issue within given time. Thank you Mr Prakul. The application os easy to use and provides all market without charging any fees. Some cam... See more

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Rated 5 out of 5 stars

I am very happy talking with Mr. Vladimir regarding my bank transfer issue. He was calm, patient, and explained the process very clearly. He guided me step by step and cleared all my doubts. The suppo... See more

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Rated 5 out of 5 stars

I had opened an account with another broker. Then looked immediately for another one and ultimately stumbled across Capital.com. Perfect Business Model and really easy process for depositing / w... See more

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Rated 1 out of 5 stars

They would not honor their advertisement, called them out and actually blamed the platform they were advertising on. Then, withdrawls take ages even though it's their fault: deposit on their address,... See more

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Rated 5 out of 5 stars

Instant payouts and good for backtesting Recently they added split view up to 8 screens. It means you have trading view Premium Subscription for FREE! inside capital.com website. This move beca... See more

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Rated 5 out of 5 stars

One of the best platforms to trade !! Personal touch with staff, all issues are solved ASAP. Great app, no technical issues, no payment delays. Live events for customers. The list is long so cutting... See more

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Rated 3 out of 5 stars

Urgent escalation Hello All , i am really concerned , i made a deposit more than 16 hours ago which is not reflected till now in my account . Money was debited same time from my account . Its a b... See more

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Rated 5 out of 5 stars

Everything you need for CFD trading is on Capital.com. Their Guaranteed Stop Loss prevents you from slippage, the support team always helped me right away with the chat, and my account manager Sam T... See more

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Rated 1 out of 5 stars

My honest experience with Capital: Capital doesn’t actually sell you any real asset — you’re basically betting on price movements. From the moment you invest in a coin, an overnight charge is deduct... See more

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Rated 1 out of 5 stars

After one week and many conversations with the support team, my status is locked at "Start Trading," even though I have provided all the required documents. I have shared five months of bank statement... See more

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Rated 1 out of 5 stars

Read all email I sent you in the past weeks, and you never reply me because you've no excuse to justify why you costantly ( if people like me earn money against you , as all CFD) invent lower instant... See more

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Rated 4 out of 5 stars

Honestly first time with this brokerage and I can only say so far with my early experience that it has the most friendly and awesomely caring support agents. Like Pep who helped me set my mt4 account... See more

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Rated 1 out of 5 stars

Policy unclear, Capital.com support team and their IT are an harassment to anyone using their trading app from different countries. Their It are tracking every individual device connection. Breac... See more

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Rated 4 out of 5 stars

Good broker, but they need to reduce the spread. The app is always crash, this should be fixed quickly by the maintenance, but this issue isn’t affecting trading. The broker have variety of instrum... See more

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Rated 4 out of 5 stars

Less than 1 month in but it's been great experience. Tight spreads, fantastic. Good execution. I've already increased my account by 33% in 2 weeks. Definitely recommended for scalping EURUSD. My only... See more

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Rated 5 out of 5 stars

The app is really fast and straight to the point. I'm stunned with thousands of stocks, forex, options and commodities to purchase and how simply is to use and so fast is the app. I've been using oth... See more

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Rated 5 out of 5 stars

My experience was very very satisfactory. From the registration itself which was not too complicated. I registered with a test email which I later requested to be changed to my primary email whic... See more

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Rated 5 out of 5 stars

Great trading platform, very simple to use and efficient. The team behind Capital.com is very helpful and professional, specially Mr.Samuel Torrini who is in charge for clients support, leaves no ques... See more

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Rated 1 out of 5 stars

I made a $8186 withdrawal via crypto which I thought would arrive instantly, but it has not arrived yet. How long do these withdrawals normally take? I will leave this rating as one star for n... See more

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Rated 5 out of 5 stars

I received assistance from Michelle today, and it was an excellent experience. She was both friendly and professional throughout the entire process. Michelle clearly knows her work, had full oversigh... See more

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Rated 5 out of 5 stars

The compagny is still growing but very honest and the platform is simple to use even for beginners in trading . They accuretly remind you that you can win somme money tradind CFD but also you could lo... See more

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Rated 1 out of 5 stars

I tried trading with their demo account. The interface is ok, but forex trade pricing is not transparent. Currency conversions (0.7% charge) would make day trading unprofitable. Data privacy issues: T... See more

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Rated 5 out of 5 stars

Have been trading with Capital.com for more than four years - super reliable, trustworthy CFD broker - super fast payment execution regarding deposit or withdrawal (mostly within seconds, but n... See more

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Rated 5 out of 5 stars

Transparent and support is great. I've withdrawn money so it's not a scam, but it's still easy to lose money if you don't know what you're doing. Please, educate yourself before trying or at least use... See more

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Rated 1 out of 5 stars

There are brokers may not let you withdraw your profits! But with this broker i always lost but when i want to withdraw my balance amount for this even they are not processing. If you care about your... See more

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Rated 5 out of 5 stars

I have been trading with this broker for several years. The choice of assets is huge: several thousand shares, metals, indices, commodities, ETFs, crypto, Bonds, FED Rates. I'm glad that you can trad... See more

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Rated 5 out of 5 stars

I experience some self-caused issues with the withdrawal of funds, and needed help. After chatbot could not help, it connected me with Georgios, a real person, vie LiveChat. He was very quick and eff... See more

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Rated 1 out of 5 stars

The account review is not completed for almost a week now while I’m sharing this review. The live chat doesn’t work, local UAE number was not responsive and on voice mail for 2 days. The reason provid... See more

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Rated 4 out of 5 stars

I changed to this platform a few years ago after a bad experience with Plus 500, who seem too dodgy/dishonest. Capital.com are a lot smoother and more user-friendly so far. I try this platform out tim... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Financial Institution
  4. Stock Broker

About Capital.com

Written by the company

Capital.com is one of the fastest-growing brokers in the industry,¹ with total client trading volumes surpassing $1.7 trillion in 2024.

We exist to help traders make better decisions, by giving them the tools and resources they need to trade with confidence. It’s a mission that’s won us² multiple awards from leading industry authorities, including:

  • BrokerChooser (Annual Awards, 2026) – ‘Best CFD broker’

  • ForexBrokers.com (Annual Awards, 2025) – Best in class for ‘Commissions and fees’, ‘Ease of use’, ‘TradingView’, ‘Crypto trading’*

  • TradingView (Annual Awards, 2024) – ‘Best Broker in Middle East’

  • Good Money Guide – ‘Best Trading Account’

  • 2024 Online Money Awards – ‘Best Overall Trading Platform’


You can trade on more than 3,000 world-renowned markets with us, including commodities, indices, shares, cryptocurrencies,* and forex pairs.

We’re regulated by the Financial Conduct Authority, Securities Commission of The Bahamas, Cyprus Securities and Exchange Commission, Australian Securities and Investments Commission, and Securities and Commodities Authority.

*We don’t offer cryptocurrency trading in the UK.


More reasons why traders love Capital.com

    ✔️ User-friendly platform and mobile app

    ✔️ 24/7 client support

    ✔️ Fee-free deposits & withdrawals

    ✔️ Fast 0.014-second execution*

    ✔️ One-tap trading

    ✔️ Unlimited watchlists

*0.014 seconds average execution speed (internal server data, Jan–Oct 2025)

VISIT CAPITAL.COM


Any questions? Get in touch with our friendly team around the clock via live chat, WhatsApp, or by emailing [email protected].


App Store badge     google play badge

¹We were named ‘Fastest Growing Broker’ by ForexBrokers.com (Annual Awards, 2023)

²As a Group

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Depending on the company, between 60% - 81.31% of retail investor accounts lose money when trading CFDs with Capital.com Group. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

What the industry says about us¹

Written by the company

¹Information presented relates to Capital Com Group.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Fast and great comunication

Fast and great comunication . All recomendation for Slavcho.

13 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We genuinely appreciate your kind words about our communication! It's wonderful to know that you had a positive experience, and your recommendation is greatly valued.

Regards

Rated 5 out of 5 stars

Helpful team and prepared

Helpful team and prepared. Thanks capital for this team.

13 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's fantastic to hear your appreciation for our team's helpfulness and preparedness! Thank you for sharing your positive experience with us. We truly value your feedback and are here to assist you whenever you need.

Regards

Rated 5 out of 5 stars

Great asistent guy

12 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's wonderful to hear that you had such a positive experience with our support team! We truly appreciate your feedback and are glad you found the support helpful.

Regards

Rated 5 out of 5 stars

i like the charts on the mobile…

i like the charts on the mobile version, very easy to see

12 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

It's fantastic to know that you find the charts so clear and easy to navigate on the mobile version! Your appreciation means a lot to us. We’re committed to providing a user-friendly experience, and it’s wonderful to hear that you’re enjoying it.

Regards

Rated 5 out of 5 stars

Very fast response when i needed help

Very fast response when i needed help
Thanks too Vladimir

12 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We appreciate your glowing feedback about the fast support you received! It's wonderful to hear that Vladimir made a difference during your experience. Your satisfaction means a lot to us, and we’re here to help whenever you need assistance.

Regards

Rated 5 out of 5 stars

I feel really well trading with…

I feel really well trading with Capital.com, they have a Great Support Team and when you ask, they answer, sometimes they took time, but I think this depend on how many customer they have in queue, I'm very Happy with this Broker and for me has been the Best one!!

Thank you so much Capital.com Team!

4 February 2026
Unprompted review
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Reply from Capital.com

Hello,

We truly appreciate your kind words about our support team and are glad to hear that your trading experience has been positive! Your feedback is invaluable to us, and we're grateful for your support.

Regards

Rated 5 out of 5 stars

That ypu can answer in Spanish

They answer inmediatly.

11 February 2026
Unprompted review
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Reply from Capital.com

Hola,

Gracias por su comentario. Nos alegra saber que recibió una respuesta inmediata. Nuestro equipo está siempre disponible para brindar asistencia rápida y eficiente. Si necesita cualquier otra ayuda, no dude en contactarnos.

Saludos cordiales

Rated 5 out of 5 stars

#Michelle was very kind hearted and…

#Michelle was very kind hearted and helpful. She understood the importance of my situation and tried everything possible to help me have a good experience. Appreciate all her support... Keep up you good work 👏

11 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello, 

Thank you for taking the time to rate us. We’re delighted to hear that you had such a positive experience and that the support provided made a meaningful difference.

Feedback like this motivates us to continue delivering the best possible service.

If there is ever anything further we can assist with, please don’t hesitate to reach out.

Kind regards, Capital.com

Rated 5 out of 5 stars

Withdrawal

Initially my documents were taking a long time but once it was approved, everything was easy. From deposits to withdrawals, it all was a seemless transaction and would recommend this platform

11 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Thank you for your feedback. We’re glad to hear you had a positive experience and appreciate your recommendation. If you ever need assistance, reach out to us directly at [email protected]

Kind regards. Capital.com

Rated 5 out of 5 stars

app is very good for trading on mobile

11 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We appreciate your feedback and are delighted that you find the app excellent for mobile trading! Thank you for taking the time to share your positive experience!

Regards

Rated 1 out of 5 stars

€500 Withdrawal Declined and Reversal Without Transparency

I had referral rewards credited to my account after they supposedly passed the review process. The bonuses were €168, €168, 168 and €167 — all visible in my account for several days. When I requested a withdrawal of €500, Capital.com reversed exactly €500, the same amount I tried to withdraw, instead of the actual referral amounts.

Customer support keeps repeating that the referrals “did not meet eligibility criteria” but refuses to provide any details or explain why the reversal matched my withdrawal request rather than the referral bonuses. This lack of transparency makes me feel unsafe continuing to trade, deposit, or withdraw funds.

The timing and handling of this adjustment have destroyed my trust in the platform. I cannot recommend Capital.com to anyone who values fairness and clarity.

9 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

Thank you for taking the time to rate us.

After reviewing your referral, we regret to inform you that it does not meet the eligibility criteria outlined in our Terms & Conditions. While we cannot provide specific details about this case, common reasons for ineligibility may include:

The referred friend did not meet all the required criteria (e.g., minimum deposit or trading activity).
The referral was not properly tracked through the referral link.
The referred account does not qualify under the program’s terms.
The referral was flagged for potential policy violations.

If you have any questions or need further clarification, please don’t hesitate to reach out to us directly at [email protected]

Regards

Rated 5 out of 5 stars

App is very easy and strong

Your App is very easy and strong, I hope I become profitable also. Thank you for your efforts

10 February 2026
Capital.com logo

Reply from Capital.com

Thank you for your kind feedback. We’re glad to hear that you find the app easy to use and reliable. We truly appreciate your support and wish you the very best in your trading journey.

All the best, Capital.com

Rated 5 out of 5 stars

Trading app (Capital.com)

Simple but effective app to use. Trailing SL is a great option. Customer support is very good. Deposit/withdrawals are fast.

11 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Thank you for your feedback. We’re glad to hear that you’re enjoying your experience with us. Your support is truly appreciated. 

All the best, Capital.com

Rated 5 out of 5 stars

I have had a very good experience with…

I have had a very good experience with Capital.com so far. The platform is easy to use, even for beginners. The interface is clean and simple, which makes trading comfortable.
The account opening process was smooth and quick. Deposits and withdrawals are processed efficiently. I also appreciate the educational materials and market analysis available on the platform.
Customer support is responsive and helpful whenever needed. Overall, I am satisfied with my trading experience and would recommend Capital.com to others who are interested in forex and CFD trading.

11 February 2026
Capital.com logo

Reply from Capital.com

Hello,

It's fantastic to hear about your positive experience with the platform! We're delighted that you find it user-friendly and efficient. Your satisfaction and recommendation truly mean a lot to us; thank you for sharing!

Regards

Rated 5 out of 5 stars

Exceptional Support experience!!

The support team is exceptional. I had the pleasure of interacting with both Michelle and Nikolay, who were not only highly efficient but also remained engaged until the issue was fully resolved.

As a newcomer, I received clear and patient guidance on understanding and configuring leverage settings, navigating account setup, and clarifying pricing details. What stood out most, however, was Michelle’s thoughtful response to my concerns regarding negative feedback about withdrawal processes. She took the time to help me understand and verify my account’s withdrawal settings. I have since initiated a test withdrawal and plan to share a detailed account of my experience.

11 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello, 

Thank you very much for taking the time to share such detailed feedback. We’re truly pleased to hear that you had a positive experience and that the support provided was helpful and reassuring throughout the process.

Your kind words are greatly appreciated and will certainly be shared with the team. 

All the best, Capital.com

Rated 5 out of 5 stars

Problem solving

I recently had an issue with my Capital.com account that prevented me from making withdrawals. I contacted support and was assisted by Michelle, who handled the situation with outstanding professionalism. She guided me through the verification process, kept me informed at every step, and followed up the next day to ensure everything was progressing smoothly.
After reviewing my documents, she let me know that my proof of cards had been accepted and asked me to log in again to confirm if withdrawals were now available. I followed her instructions, and the issue was fully resolved.
Michelle’s efficiency, clarity, and proactive support made all the difference.

11 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello Roberto Barros,

We appreciate your detailed feedback and are delighted to hear about Michelle's exceptional support in resolving your account issue. It's wonderful that her professionalism and guidance made your experience smoother. Thank you for taking the time to share your positive experience!

Regards

Rated 5 out of 5 stars

The only comment for me is that I can't…

The only comment for me is that I can't transfer money from my bank my account directly beacuse the data of your bank is not generalized in some banks.

10 February 2026
Capital.com logo

Reply from Capital.com

Hello,

Thank you for taking the time to rate us. We appreciate you bringing this to our attention.

If you are experiencing difficulties transferring funds from your bank account, please reach out to us at [email protected] so we can review the matter and assist you accordingly.

Regards, Capital.com

Rated 5 out of 5 stars

All good and very helpful

I’ve found Capital.com very good in all aspects so far. I recently had an email change issue I needed resolved and Anni, Katrin and Kris all assisted and were professional and very helpful resolving it.

So far all good and I’m pleased to be using this platform.

Mike M

10 February 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We're delighted to hear that your experience has been positive. Thank you for sharing your feedback, and we’re glad to know you're enjoying the platform! Your satisfaction means a lot to us, and we look forward to continuing to support you on your journey.

Regards

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