The products seem to be ok, the only issue is that it took longer than what was mentioned on the website to arrive and I was very anxious about not knowing if my order was going to be delivered at all... See more
Company replied
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The ultimate beauty destination offering +100.000 beauty products available worldwide. With over 2M visits per month and a growing portfolio of premium brands, we aim to build Carethy as the leader in the category. Sesderma, Lierac, Nuxe and other brands available with next day delivery. Carethy is part of Laboratorios Vanguard S.L. Partnerships Please contact us on [email protected] to discuss working with us. We are glad to work with fantastic brands and partners!
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Delayed Delivery and Poor Customer Service
The website promised 3-5 day delivery, but after placing my order, the estimated delivery time shown was significantly longer. I immediately contacted customer support to cancel the order if it couldn't be delivered within the promised timeframe, but received no response.
The package was finally sent to PostNord after 2 weeks—well beyond the advertised delivery window. By that time, I was traveling abroad and couldn't collect it. PostNord returned the package to the seller, but I have not received a refund for the returned item.
The combination of misleading delivery promises, unresponsive customer service, and lack of refund processing makes this experience completely unacceptable.
I had an allergic reaction to a product I purchased on their website. The manufacturer agreed to give me a refund through the seller (Carethy). However, the seller never reached back to me. I will never again buy from them if this issue doesn't get resolved
Great items, well packed. Unfortunately Parcel Force delivery was unacceptable.

Reply from Carethy
I was ordering from ch website and needed to pay tax (got an invoice from zoll after a month for import to ch!)! Unacceptable.

Reply from Carethy
Good products, everything is fresh. However, long delivery time. Order in case you don’t care for timing and don’t have a deadline (e.g. not buying a gift to a special date)
SCAMMERS! I have send money for a product that wasn't available anymore and never got my money back! No reply to E-mails.
Good product, good price. The item was, however, shipped from overseas, extending the delivery period to over 1 week; not good if you want it in a hurry.
Despite this, Caricol is an effective digestive aid, especially if taken before bedtime. I've been taking this for years, and it's far more useful than any other medication I've been prescribed. Great for IBS, indigestion, gastric varies, and so on.

Reply from Carethy
The packaging was terrible. The packaging was not done carefully, resulting in the goods inside being damaged.

Reply from Carethy

Reply from Carethy
Carethy has an incredible selection of beauty products all in one place. I was impressed by how many well-known brands they stock, and the prices are very competitive. My order arrived quickly and was well packaged. It’s now one of my go-to sites for skincare and cosmetics.

Reply from Carethy

Reply from Carethy
I am still waiting for my order. It hasn’t moved for days now and I am yet to receive it.

Reply from Carethy
Перевод на английский:
The order has still (03/02/2026) not been delivered since January 22; its status is “on its way" I am very dissatisfied with your service

Reply from Carethy

Reply from Carethy
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