Carethy Reviews 24,229

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the competitive prices offered on a variety of beauty products and the ease of shopping on the website. Some reviewers find the ordering process simple and fast. People are generally satisfied with the product quality, especially for items that are difficult to find elsewhere. The prompt and efficient delivery, along with careful packaging, is appreciated. However, experiences with delivery services are mixed, with some reporting longer delivery times than expected and issues with tracking. Some consumers report damaged items upon arrival due to insufficient packaging. A few reviewers have reported receiving incorrect or missing items, and some express frustration with customer service regarding returns and refunds. There are also mentions of unclear pricing and unexpected shipping costs.

Based on these reviews

Rated 3 out of 5 stars

The products seem to be ok, the only issue is that it took longer than what was mentioned on the website to arrive and I was very anxious about not knowing if my order was going to be delivered at all... See more

Company replied

Rated 3 out of 5 stars

Hi order arrived today damaged no bubble wrap or any kind of protection around the bottles that were in my order 3 bottles of gotasfrescas lid on one bottle completely cracked box torn and said bo... See more

Company replied

Rated 3 out of 5 stars

It is very difficult to buy online. Most difficulties depend on deliverance, the time waiting for it, comunication with the product maker, changing of names on the way, differences between pictures an... See more

Company replied

Rated 3 out of 5 stars

No email received confirming the order - at least within 5 minutes of completing the purchase. On the final purchase page it didn't repeat the colour I've ordered - I had to backtrack to check. Once... See more

Company replied

Rated 4 out of 5 stars

Good product, good price. The item was, however, shipped from overseas, extending the delivery period to over 1 week; not good if you want it in a hurry. Despite this, Caricol is an effective diges... See more

Company replied

Rated 5 out of 5 stars

The product was delivered well within the estimated time frame. I’m really pleased!!! Including shipping, and with a discount, I paid same amount as I would otc in Italy. The shipping process to the U... See more

Company replied

Rated 1 out of 5 stars

English translation follows after Spanish. Este es un ejemplo. Un correo que acabo de recibir de Carethy o Carethy.net dice que la obra está en construcción. El correo es un "no responde", así que... See more

Company replied

Rated 4 out of 5 stars

Carethy has an incredible selection of beauty products all in one place. I was impressed by how many well-known brands they stock, and the prices are very competitive. My order arrived quickly and wa... See more

Company replied

Rated 1 out of 5 stars

I ordered 4 tubs of salted caramel (on 12/09/2023) collagen powder, I received 6 tubs of chocolate flavour which I don't like. I asked for a refund & the seller refused. PayPal wouldn't help because... See more

Company replied

Rated 5 out of 5 stars

Difficult to get this Gliss argon oil product in UK. Amazon failed and sent a macadamia oil version which was not suitable. Bit dubious ordering from Carethy (never heard of them, based in Spain?) b... See more

Company replied

Rated 5 out of 5 stars

I’ve been searching for this Be+ Skinprotect Post Solar product online since returning from Spain two years ago. Best post sun over-exposure cream any of us has ever used. The site made it easy, was v... See more

Company replied

Rated 1 out of 5 stars

It's a scam and I guess I should report them to some inspectorate so they don't keep scamming other people. I wonder who writes positive reviews, maybe they deliver a few things just not to get shut... See more

Company replied

Rated 1 out of 5 stars

Never received an order. They did acknowledge they have not send it yet, promised delivery after a few days. Nothing received and they went silent. They didn't reply to my emails anymore, just stole... See more

Company replied

Rated 5 out of 5 stars

A first rate quality product (Roget et Gallet soap) delivered promptly, efficiently and carefully packed (for which I am most grateful as the last, from a different company had become partly open in t... See more

Company replied

Rated 5 out of 5 stars

Excellent prices, easy shopping and tracking. Takes a long time to deliver but tbh since the shipping costs are so reasonable despite the distance that can be expected and it is worth the wait. At le... See more

Company replied

Rated 5 out of 5 stars

Your Naturgreen Ecological Picual Olive Oil is the best olive oil I’ve ever found. I live in Denmark now, but I used to buy it when I lived in Spain. Unfortunately, I can’t find this particular oil he... See more

Company replied

Rated 2 out of 5 stars

The medical item ordered firstly was delayed due to being lost… After the late arrival, checking expiration date of the product medical INR stripes ordered 24 pieces , they have only a six month li... See more

Company replied

Rated 2 out of 5 stars

Tracking number useless; no info available from anywhere. I have no idea when or where to expect it. Last time I had to go pick it up, and only after I called around to the courier companies. It turne... See more

Company replied

Rated 1 out of 5 stars

It was assumed that the shipment was delivered. When we asked where the shipment was, we were told that it had been returned to sender due to an incomplete shipping address. A shipping address that... See more

Company replied

Rated 4 out of 5 stars

There's a lot of bad reviews about this company. I looked them up and it seems like a small company based in Spain, about 40 employees. Their website takes orders from most locations, certainly U... See more

Company replied

Rated 3 out of 5 stars

In November 25 I received a fluid foundation corrector with expiration date November 25 which is too short, it’s almost expired. I send an email to the company who replied and asked me for pictures.... See more

Company replied

Rated 1 out of 5 stars

Your pricing is not clear. It’s actually a bit sneaky. As I was shopping you listed the product price. Once I checked my cart you added AED 182 for shipping. Upon checkout the shipping jumped to... See more

Company replied

Rated 3 out of 5 stars

I ordered products sold in a glass container. The products were packed in a box much larger than the products and the products were not wrapped in any protective packaging. I am happy the glass did no... See more

Company replied

Rated 1 out of 5 stars

I am very disappointed with this order. It took far too long to deliver, and when it finally arrived, most of the items were completely wrong. Some of the products I actually ordered were missing alto... See more

Company replied

Rated 1 out of 5 stars

Don't ever use this website for shopping, it even surprises me how such a scam site still exists and has never been taken down. I asked refund for products around 120 Euro, I returned them on my cost,... See more

Company replied

Rated 1 out of 5 stars

Hi, I did not receive the order. The package arrived at the post office, but due to the limited opening hours and the fact that I was absent for professional reasons, it was not possible to take it... See more

Company replied

Rated 5 out of 5 stars

For years I have been using the same shampoo, suddenly the country I live in stopped selling it. Fortunately Carethy has regular stocks of it and for a fair price can easily and quickly deliver it wit... See more

Company replied

Rated 1 out of 5 stars

Stay away from this company...most of the products they sell never reach the buyers and they do not respond so don't waste your money....I have been fighting with them over 30euro for 2 years now and... See more

Company replied

Rated 5 out of 5 stars

Excellent offers and the delivery was faster than I expected. Everything arrived in perfect conditions. Five stars for Carethy in general. The only con is the delivery company they work with is Evr... See more

Company replied

Rated 1 out of 5 stars

I wanted to find a pick up place for my order. Such thing doesn’t exist with orders from Denmark !!! And finally you never replied to my mail. At last I had to accept delivery at my home address 🥶... See more

Company replied

Rated 1 out of 5 stars

I received my item 16 days after ordering. The only reason i ordered was because my basket said the item would be received in 3-5 working days. I ordered my item to be received in Sweden. Of course... See more

Company replied

Rated 1 out of 5 stars

Everything worked the way it's supposed to work. Last night I spent about 2 hours trying to order something from another site, and your site is much simpler and fast. With you, it took only about... See more

Company replied

Rated 1 out of 5 stars

I ordered two bottles of Dexsil silicon on October 22 and received a confirmation email telling me that the product was on its way and would take 9-12 working days to arrive. I still haven't received... See more

Company replied

Rated 5 out of 5 stars

The item arrived during the expected delivery date. The item was as described. I've been taking streptococcus salivarius k12 for just over two weeks and have noticed a significant difference in regard... See more

Company replied

Rated 5 out of 5 stars

I ordered before I checked trust pilot - when I did my heart sank - I thought I’d never see the order! But the tracking was perfect and I received the products all genuine and correct - and cheaper th... See more

Company replied

Rated 1 out of 5 stars

I thought I was getting the product from swiss farmacy. Prices were indicated in CHF and no mention of additional custom fees. Instead, I received additional bill from customs summing up to one third... See more

Company replied

Rated 5 out of 5 stars

Positive: Pricing is OK Quality of products is very good Shipments arrived at the indicated date and in good condition. Negative: It happens that the products Was suddenly not available any mor... See more

Company replied

Rated 4 out of 5 stars

The cost of the brushes wes very good in comparison to what a few other companies were trying to charge to the identical colour and style of brush. For once I felt I paid a fair price. The deli... See more

Company replied

Rated 4 out of 5 stars

Ive been using Carethy for a while now with great success. But recently they have let me down!😒. On May 5 I ordered 2 items but only 1 arrived. So tracking system says my order was delivered but I di... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

The ultimate beauty destination offering +100.000 beauty products available worldwide. With over 2M visits per month and a growing portfolio of premium brands, we aim to build Carethy as the leader in the category. Sesderma, Lierac, Nuxe and other brands available with next day delivery. Carethy is part of Laboratorios Vanguard S.L. Partnerships Please contact us on [email protected] to discuss working with us. We are glad to work with fantastic brands and partners!


Contact info

3.4

Average

TrustScore 3.5 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delayed Delivery and Poor Customer Service

Delayed Delivery and Poor Customer Service
The website promised 3-5 day delivery, but after placing my order, the estimated delivery time shown was significantly longer. I immediately contacted customer support to cancel the order if it couldn't be delivered within the promised timeframe, but received no response.
The package was finally sent to PostNord after 2 weeks—well beyond the advertised delivery window. By that time, I was traveling abroad and couldn't collect it. PostNord returned the package to the seller, but I have not received a refund for the returned item.
The combination of misleading delivery promises, unresponsive customer service, and lack of refund processing makes this experience completely unacceptable.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Customer service never contacted me back

I had an allergic reaction to a product I purchased on their website. The manufacturer agreed to give me a refund through the seller (Carethy). However, the seller never reached back to me. I will never again buy from them if this issue doesn't get resolved

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful products spoilt by Parcel force delivery

Great items, well packed. Unfortunately Parcel Force delivery was unacceptable.

8 February 2026
Carethy logo

Reply from Carethy

Hi Elizabeth
Thank you for your feedback. It's wonderful to hear that you appreciated our product packaging, but I'm sorry to learn about the delivery issues with Parcel Force. Your experience is important to us, and we'll definitely look into this matter to improve our services.
Should you need further assistance, feel free to reach out at [email protected].
Regards,
Carethy team

Rated 5 out of 5 stars

Perfect

Perfect, better than expected.Delivered in short space of time!

10 February 2026
Carethy logo

Reply from Carethy

Hi Alina
Thank you for sharing your positive experience with us!
We're delighted to hear that your delivery was quicker than you anticipated and that the product exceeded your expectations.
If you need any further assistance, please feel free to reach out at [email protected]
Regards,
Carethy team

Rated 5 out of 5 stars

Fast shipment

Fast shipment, good product.

3 February 2026
Carethy logo

Reply from Carethy

Hi Per
Thanks a lot for your review!
It's wonderful to hear that you appreciated the fast shipment and are satisfied with the product.
If there's ever anything else you need, feel free to reach out at [email protected].
Regards,
Carethy team

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! I have send money for a product that wasn't available anymore and never got my money back! No reply to E-mails.

10 February 2025
Unprompted review
Rated 4 out of 5 stars

Good product, lengthy delivery.

Good product, good price. The item was, however, shipped from overseas, extending the delivery period to over 1 week; not good if you want it in a hurry.

Despite this, Caricol is an effective digestive aid, especially if taken before bedtime. I've been taking this for years, and it's far more useful than any other medication I've been prescribed. Great for IBS, indigestion, gastric varies, and so on.

26 January 2026
Carethy logo

Reply from Carethy

Hi John
Thank you for sharing your feedback.
I understand that the delivery took longer than expected, and I'm sorry for any inconvenience this caused.
It's heartening to hear that Caricol has been so beneficial for your digestive issues, especially being a long-term relief for IBS and indigestion.
Should you need any further assistance or have any other questions, feel free to reach out to us at [email protected].
Take care,
Carethy team

Rated 5 out of 5 stars

All products from Sesderma available

7 February 2026
Unprompted review
Carethy logo

Reply from Carethy

Hi Alois,

Thank you for your kind review.
I'm delighted to hear that you've found all the Sesderma products you were looking for.
It's always great to know when our range meets our customers' needs.
If you have any questions or need any further assistance, feel free to reach out to us at [email protected].

Regards,
Carethy team

Rated 1 out of 5 stars

The packaging was terrible

The packaging was terrible. The packaging was not done carefully, resulting in the goods inside being damaged.

6 February 2026
Unprompted review
Carethy logo

Reply from Carethy

Hello,

We’ve reviewed your complaint and our records, but we cannot find any order matching your details in our system. It appears you may have the wrong company.

Please provide a valid order number to confirm this is actually our package. If you cannot provide these details, we kindly ask you to verify who you purchased from before posting further feedback.

Best regards,
Carethy.

Rated 5 out of 5 stars

Was easy to order

Was easy to order, very good price and fast delivery. Thank you.

4 February 2026
Carethy logo

Reply from Carethy

Hi Snezhana,
Thank you for your kind words.
It's great to hear that you found the ordering process easy and enjoyed our competitive pricing, along with the speedy delivery.
If there's anything else you need or have questions about, feel free to reach out to us at [email protected].
Regards,
Carethy team

Rated 5 out of 5 stars

Good product!

29 January 2026
Carethy logo

Reply from Carethy

Hi Pia
Thank you for your brief yet delightful feedback!
We're glad to hear that you find the product good.
If you need any further assistance, we're here to help at [email protected].
Regards,
Carethy team

Rated 4 out of 5 stars

Huge range and fast delivery

Carethy has an incredible selection of beauty products all in one place. I was impressed by how many well-known brands they stock, and the prices are very competitive. My order arrived quickly and was well packaged. It’s now one of my go-to sites for skincare and cosmetics.

1 January 2026
Unprompted review
Carethy logo

Reply from Carethy

Hi Denzel,

Thank you so much for sharing your experience with us! It's wonderful to hear that our selection and competitive pricing have impressed you, and that your order arrived promptly and safely. We're thrilled to be one of your go-to sites for skincare and cosmetics.

If you have any questions or need further assistance, feel free to reach out to us at [email protected].

Regards,
Carethy team

Rated 5 out of 5 stars

Nice experience

Nice experience! Good products and fast delivery with no setbacks.

28 January 2026
Carethy logo

Reply from Carethy

Hi Maria,
Thank you for your kind words! It's wonderful to hear that you had a seamless shopping experience with our products and that the delivery was prompt and smooth.
If you ever need any further assistance, feel free to reach out to us at [email protected].
Regards,
Carethy team

Rated 1 out of 5 stars

I am still waiting for my order

I am still waiting for my order. It hasn’t moved for days now and I am yet to receive it.

28 January 2026
Carethy logo

Reply from Carethy

Hello Heather,

We’ve seen that your order reached the UK but hasn't updated since Jan 29th. We’re sorry for this delay. One of our agents will contact you directly via email right now to resolve this and provide an update.
Thank you for your patience.

Carethy.

Rated 5 out of 5 stars

Fast delivery.

21 January 2026
Carethy logo

Reply from Carethy

Hi Michael,
Thank you for sharing your experience with us!
We're glad to hear that your order was delivered swiftly.
If you need anything else or have any questions, feel free to reach out at [email protected].
Regards,
Carethy team

Rated 1 out of 5 stars

Перевод на английский: Very poor service

Перевод на английский:

The order has still (03/02/2026) not been delivered since January 22; its status is “on its way" I am very dissatisfied with your service

3 February 2026
Carethy logo

Reply from Carethy

Hello Liuliia,

We sincerely apologize for the delay. This is not the experience we want for you. One of our agents will contact you directly right now to resolve this immediately.

Carethy.

Rated 5 out of 5 stars

Easy to order excellent product

Easy to order and delivered in acceptable time

1 February 2026
Carethy logo

Reply from Carethy

Hi John,
Thanks for taking the time to share your experience!
I'm glad to hear you found the ordering process straightforward and that the delivery time met your expectations.
If you ever need anything else or have questions, feel free to reach out.

Regards,
Carethy team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look