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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the company's ability to provide detailed guidance and support for diagnosing car issues, with many expressing amazement at the depth of information available in the VIN reports, including inspection dates, insurance history, and auction photos. People value that the company doesn't just recommend taking the car to a service center but instead explains potential problems and how to check them independently. Customers highlight the company's reliability, speed, and human approach, particularly when facing unexpected car troubles. Reviewers found the service helpful in identifying issues such as fuel leaks, faulty sensors, and worn-out suspension components, often guiding them to solutions they could implement themselves or helping them avoid unnecessary repairs. Consumers also appreciate the tips on car maintenance and fuel efficiency.

Based on these reviews

Rated 5 out of 5 stars

I accidentally dropped my key fob into a puddle and feared it was ruined. Car Expert calmly guided me through each step how to safely dry it out remove the battery and test it afterward. I followed th... See more

Company replied

Rated 5 out of 5 stars

I was honestly amazed by how detailed the VIN report was. Most services only show basic info like mileage or country of registration, but here I found inspection dates from Italy, insurance history, a... See more

Company replied

Rated 5 out of 5 stars

I noticed that my car’s cooling fan was constantly running even when the engine was cold and the outside temperature was low. At first I thought it was a wiring issue or maybe the ECU was acting up. C... See more

Company replied

Rated 5 out of 5 stars

I kept smelling gasoline inside the cabin but couldn’t figure out why. Car Expert advised checking the fuel rail connections. Turns out there was a small leak I had completely missed. Fixed it before... See more

Company replied

Rated 1 out of 5 stars

I thought someone would come to my home. Not tell me how to repair my vehicle. Then said to have it towed somewhere. I already knew that if I need to. Surely I miss understood this site.

Company replied

Rated 5 out of 5 stars

I was driving on the highway when my car started shaking badly at around 100 km/h. I got scared and thought something was wrong with the suspension. I contacted Car Expert, and the mechanic answered w... See more

Company replied

Rated 5 out of 5 stars

Problem with starting the car solved! For weeks, my Honda was starting inconsistently. I thought it was a weak battery, but even after charging, the issue remained. I messaged Car Expert, and the mech... See more

Company replied

Rated 5 out of 5 stars

Quick fix for my electric car. I own a Tesla Model 3, and suddenly, it stopped charging. I thought it was a major malfunction. Car Expert connected me with an EV specialist, who immediately suggested... See more

Company replied

Rated 5 out of 5 stars

Car Expert feels like having a mechanic friend always by your side, even when you’re stuck on the road or far from any workshop. What I love most is that they don’t just say “go to service,” they calm... See more

Company replied

Rated 5 out of 5 stars

I needed summer tires but didn’t know what to choose for rough roads. Car Expert gave specific recommendations based on my car and local conditions. They perform great. Smooth quiet and confident hand... See more

Company replied

Rated 5 out of 5 stars

Found an issue with my suspension. For weeks, I kept hearing a strange knocking sound, especially on bumpy roads. The service center couldn’t find anything. Car Expert helped me diagnose it myself—it... See more

Company replied

Rated 5 out of 5 stars

After replacing the battery my car alarm locked me out. Car Expert calmly explained how to reprogram the remote. Got back in without needing a tow or breaking anything.

Company replied

Rated 5 out of 5 stars

I had no idea how to prepare my diesel car for winter, but their checklist made everything easy to understand. Now I’m fully ready for cold weather and confident my car won’t let me down.

Company replied

Rated 5 out of 5 stars

Strange smell coming from under the bonnet? Don’t ignore it. I messaged Car Expert – they recommended checking the hose connections for leaks. One of them was indeed leaking.

Company replied

Rated 5 out of 5 stars

They helped me track down the source of a strange buzzing noise. At 60 km/h, there was a hum coming from the back. The mechanic suggested checking the wheel hub bearings – one of them was completely w... See more

Company replied

Rated 5 out of 5 stars

Saved me from unnecessary repair costs. Car Expert explained that a minor issue could be fixed on my own without overpaying at a service center.

Company replied

Rated 5 out of 5 stars

I checked a used BMW before buying it, and the VIN report revealed two serious accidents. I avoided a huge mistake thanks to Car Expert Now.

Company replied

Rated 5 out of 5 stars

One morning the engine was cranking but wouldn’t start. Car Expert helped rule out the worst-case scenarios and suggested checking the immobiliser. That was the issue!

Company replied

Rated 5 out of 5 stars

Fixed my AC. The air conditioner stopped working. Car Expert suggested that the fuse might have blown. That was exactly the issue!

Company replied

Rated 5 out of 5 stars

I was buying a used car for my wife. Before finalizing the deal I checked the VIN through Car Expert. They found the mileage had been rolled back. The seller started making excuses but I walked away.... See more

Company replied

Rated 5 out of 5 stars

I am happy that the problem is not a problem anymore. The information I received was of great help. No problem understanding what I had to do. I am glad I came across carexpertnow.com. Thank you

Company replied

Rated 5 out of 5 stars

Paul worked on helping me until he made it happen. I also really like the vin check by this company; it's more through with pictures and everything. I recommend this company.

Company replied

Rated 5 out of 5 stars

Stopped on the road, they helped me quickly! I was driving on the highway when the overheating light came on, and then the car just stalled. Panic! I pulled over, started googling what to do, and foun... See more

Company replied

Rated 5 out of 5 stars

A car looked perfect, but the VIN report showed foreign registration and accident history. It saved me from a bad deal.

Company replied

Rated 5 out of 5 stars

EXCELLENT EXPERIENCE. The site was very easy to use, provided a report very quickly and the report was very thorough and informative!! It allowed me to feel extra comfortable with my purchase.

Company replied

Rated 5 out of 5 stars

My alarm froze and I couldn’t get into the car. Luckily, Car Expert gave me the emergency unlock combination. No panic needed!

Company replied

Rated 5 out of 5 stars

Wonderful details analysis with the complete insight about the car history. It helped me a lot to take wise and economical decision based on the car expert advise.

Company replied

Rated 5 out of 5 stars

Adam walked me through step by step to figure out why my vehicle would not start after changing the spark plugs. I found the issue which was a broken boot on ignition coil #5 which i can now replace.... See more

Company replied

Rated 5 out of 5 stars

Having someone to assist with complicated trouble shooting was invaluable. The detailed step by step instructions and the ability to take a picture and get an expert to say yes or no or what direction... See more

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Rated 5 out of 5 stars

Helped me in a foreign country. I was in Poland, and my car wouldn’t start. Car Expert explained how to reset the immobilizer system.

Company replied

Rated 5 out of 5 stars

They really figured out what the problem was! My car kept stalling when cold. I’d asked around in a few groups but got nowhere. Then the team here suggested it might be the temperature sensor. I repla... See more

Company replied

Rated 5 out of 5 stars

I had no idea how to maintain the brake system. Now, thanks to Car Expert, I replace brake pads myself and keep an eye on the fluid level.

Company replied

Rated 5 out of 5 stars

A simple tip that saved me a lot! I hadn’t closed the fuel cap all the way – which triggered an error in the system. They suggested I check it, and the warning disappeared.

Company replied

Rated 5 out of 5 stars

The vin report looked so professional. It included everything, mileage, registrations, and even photos from after an accident. Really impressive.

Company replied

Rated 5 out of 5 stars

Rescued me at night! My car stalled on the highway in the middle of the night. Car Expert helped me diagnose that the fuel pump was the issue. Thanks to their advice, I was able to at least drive to t... See more

Company replied

Rated 5 out of 5 stars

Identified the cause of overheating. Thanks to Car Expert, I found the problem—a clogged radiator.

Company replied

Rated 5 out of 5 stars

Repaired my car by myself. Thanks to Car Expert, I learned how to replace the fuel filter. Did it on my own and saved money!

Company replied

Rated 5 out of 5 stars

Thought my starter had failed. Car Expert suggested it might just be the relay. They were right – no need to buy a new starter.

Company replied

Rated 5 out of 5 stars

Automatic transmission problems. Car Expert suggested checking the transmission fluid level. Sure enough, it was low!

Company replied

Rated 5 out of 5 stars

The power window stopped working. I thought the motor had gone, but it turned out to be just a broken switch. Great tip, and it was a cheap fix.

Company replied

Rated 5 out of 5 stars

Taught me how to save fuel. Car Expert gave me some tips on fuel efficiency. Now I spend less on gas!

Company replied


Company details

  1. Information Service
  2. Mechanic

About Car Expert

Written by the company

🚗 Car Expert helps you buy with confidence

Our VIN Lookup service gives you instant access to detailed vehicle history reports — uncover past accidents, mileage fraud, ownership records, and more in just minutes.

💡 Built for clarity and peace of mind, our platform lets you enter a VIN or license plate number to get verified data, past photos, and expert insights. We help you spot red flags and avoid costly mistakes.

🔍 Need help understanding your report? Our car experts are available 24/7 via live chat to guide you through every detail and answer any questions. Whether you’re buying, selling, or just staying informed, we’ve got your back.

Need help? Reach us at 📧 [email protected] or 📞 +1 844 618-2301

Check your vehicle anytime – Car Expert is here to help 🛠️


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I accidentally dropped my key fob into…

I accidentally dropped my key fob into a puddle and feared it was ruined. Car Expert calmly guided me through each step how to safely dry it out remove the battery and test it afterward. I followed their instructions and avoided having to replace the entire unit. Most importantly they explained why rushing to use it while still damp could cause permanent damage. Really professional and reassuring support.

14 December 2025
Car Expert logo

Reply from Car Expert

Hello Graham,

Thank you for sharing such a detailed and positive story. We are thrilled to hear that our calm, step-by-step guidance helped you safely restore your key fob and avoid the cost of a replacement, while also understanding the reasons behind each precaution.
We truly appreciate you acknowledging the professional and reassuring support. If you ever face another car-related concern, we’ll be glad to assist.

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

I needed summer tires but didn’t know…

I needed summer tires but didn’t know what to choose for rough roads. Car Expert gave specific recommendations based on my car and local conditions. They perform great. Smooth quiet and confident handling.

4 December 2025
Car Expert logo

Reply from Car Expert

Hello Madison,

Thank you for sharing your positive experience! We are thrilled to hear that our tailored recommendations for summer tires have provided you with smooth, quiet, and confident handling on rough roads.
We truly appreciate you taking the time to acknowledge the support. If you ever have another car-related question, we’ll be glad to help.

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

After replacing the battery my car…

After replacing the battery my car alarm locked me out. Car Expert calmly explained how to reprogram the remote. Got back in without needing a tow or breaking anything.

12 November 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello, Callum!

Thank you for sharing your experience. We’re glad to hear that the guidance helped you reprogram the remote and get back into your car without any added stress. It’s great to know the solution worked smoothly for you.

Best regards,
James, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

I noticed that my car’s cooling fan was…

I noticed that my car’s cooling fan was constantly running even when the engine was cold and the outside temperature was low. At first I thought it was a wiring issue or maybe the ECU was acting up. Car Expert advised me to check the coolant temperature sensor and that was it. The sensor was faulty and giving false readings. Replaced it and everything went back to normal. Very helpful and specific advice.

12 November 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello, Sarah!

Thank you for sharing your experience. It’s great to hear that the guidance helped you identify the issue so precisely and get your car back to normal. We’re glad the advice was clear and made the process easier for you.

Best regards,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

I was buying a used car for my wife

I was buying a used car for my wife. Before finalizing the deal I checked the VIN through Car Expert. They found the mileage had been rolled back. The seller started making excuses but I walked away. What a save.

21 November 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello Daniel,

Thank you for sharing your experience! We are so glad that using our VIN check helped you discover the mileage discrepancy and avoid a potentially costly situation.
We truly appreciate you taking the time to share your story. If you have any more questions in the future, we are always here to help.

Best,
Anne, Car Expert Now Support
[email protected] or +44 808 501 3628

Rated 5 out of 5 stars

I kept smelling gasoline inside the…

I kept smelling gasoline inside the cabin but couldn’t figure out why. Car Expert advised checking the fuel rail connections. Turns out there was a small leak I had completely missed. Fixed it before it became dangerous.

18 November 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello, Youngal!

Thank you for sharing this experience. We’re really glad the guidance helped you identify the issue and take care of the leak before it became serious. It’s great to hear that everything is now safe and resolved.

Best regards,
James, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

I had no idea how to prepare my diesel…

I had no idea how to prepare my diesel car for winter, but their checklist made everything easy to understand. Now I’m fully ready for cold weather and confident my car won’t let me down.

3 November 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello, Isabel!

We’re glad to hear that our winter checklist helped you prepare your diesel car with confidence. It’s great to know you’re ready for the cold season and driving worry-free!

Best regards,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

The vin report looked so professional

The vin report looked so professional. It included everything, mileage, registrations, and even photos from after an accident. Really impressive.

6 November 2025
Car Expert logo

Reply from Car Expert

Hello Jake,

Thank you so much for your detailed and positive feedback!
We're thrilled to hear that the VIN report met your expectations with its professional presentation, comprehensive details—including mileage, registrations, and accident photos—and that you found it truly impressive.
If you ever need assistance with future reports or have more questions, we're here for you. Just let us know—we’d be happy to help!

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

A car looked perfect

A car looked perfect, but the VIN report showed foreign registration and accident history. It saved me from a bad deal.

31 October 2025
Car Expert logo

Reply from Car Expert

Hello Timothy,

Thank you for your feedback! We’re glad to hear that the VIN report provided the details you needed and helped you avoid a bad deal. Your experience shows how valuable accurate vehicle history information can be when making important decisions.

Best,
James, Car Expert Now Support
[email protected] or +44 808 501 3628

Rated 5 out of 5 stars

I was honestly amazed by how detailed…

I was honestly amazed by how detailed the VIN report was. Most services only show basic info like mileage or country of registration, but here I found inspection dates from Italy, insurance history, and even old auction photos. Everything was written clearly, easy to understand even without technical knowledge. The transparency and detail built real trust, and now I never look at a used car without first checking it here.

31 October 2025
Car Expert logo

Reply from Car Expert

Hello Robert,

Thank you so much for your incredibly detailed and thoughtful feedback!
We're truly delighted to hear that the depth and clarity of our VIN report—from Italian inspection dates to insurance history and auction photos—provided the transparency and trust you needed. It means a lot to us that you now rely on our service when evaluating used cars.
If you ever need assistance with future vehicle reports or have more questions, we're here for you. Just let us know—we’d be happy to help!

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

I checked a used BMW before buying it

I checked a used BMW before buying it, and the VIN report revealed two serious accidents. I avoided a huge mistake thanks to Car Expert Now.

29 October 2025
Car Expert logo

Reply from Car Expert

Hello, Dominic!

We’re glad our VIN report helped you make an informed decision. It’s great to know Car Expert Now saved you from a costly purchase.

Best,
James, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

I was driving on the highway when my…

I was driving on the highway when my car started shaking badly at around 100 km/h. I got scared and thought something was wrong with the suspension. I contacted Car Expert, and the mechanic answered within minutes, suggesting I check the tire pressure. One tire was significantly underinflated. After inflating it, the shaking disappeared completely. Their calm and clear advice probably saved me from ruining a tire or worse, getting into an accident.

26 October 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello, Leoste!

We’re so glad that our expert’s quick and clear advice helped you stay safe on the road. It’s great to know the issue was resolved easily and prevented further trouble.

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

Car Expert feels like having a mechanic…

Car Expert feels like having a mechanic friend always by your side, even when you’re stuck on the road or far from any workshop. What I love most is that they don’t just say “go to service,” they calmly explain what might be wrong and how to check it yourself. They replied within a minute, clearly and without unnecessary talk. Now whenever something seems off with my car, I don’t even Google it, I just message them. Reliable, fast, and human.

23 October 2025
Car Expert logo

Reply from Car Expert

Hello, Logan!

We’re delighted to hear that you find our service reliable and easy to use. It’s great to know that our team’s quick and clear guidance helps you feel confident even on the road.

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

I’m impressed

I’m impressed, they helped me identify a coolant hose leak through chat. I replaced it myself and saved a lot of money.

20 October 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello, Joe!

Thank you for your feedback! We're glad our expert helped you pinpoint the leak and guide you through the fix. Saving money and learning something new along the way is always a win!

Best,
Thomas, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 1 out of 5 stars

Watch using the site

If you are intending to use this site , watch it if you us it once and dont cancel it in time you will be charged 34.95 every month, from there on

15 October 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello Devin, 

We appreciate you taking the time to share your experience. Transparency is very important to us, and all subscription details are presented before confirming registration.

If you’d like our Billing team to review your account or clarify any charges, please reach out to [email protected] or call +1 844 618 2301.

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

Good

Helpjajajsj

2 October 2025
Car Expert logo

Reply from Car Expert

Hello!

Thank you for your feedback! We're glad to know you had a good experience with us. Every bit of appreciation means a lot to us!

Best,
Thomas, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

You're awesome I finally got the…

You're awesome I finally got the truth.thank you.

21 September 2025
Car Expert logo

Reply from Car Expert

Hello, Terri!

We’re glad to hear that you found the clarity you needed and had a positive experience with our service. Thank you for sharing your kind words.

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

He was calm

He was calm, and very attentive. He listened and guided me well

7 September 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello Awurumibe,

Thank you so much for your kind feedback!
We're delighted to hear that our support was calm, attentive, and guided you effectively. We truly appreciate you taking the time to share your positive experience.
If you ever need assistance again, we’ll be here—ready to help with the same dedication. Just let us know!

Best,
Anne, Car Expert Now Support
[email protected] or +44 808 501 3628

Rated 5 out of 5 stars

Wonderful details analysis with the…

Wonderful details analysis with the complete insight about the car history. It helped me a lot to take wise and economical decision based on the car expert advise.

4 September 2025
Car Expert logo

Reply from Car Expert

Hello Babar,

Thank you so much for your thoughtful and detailed feedback!
We're thrilled to hear that our vehicle history analysis provided you with complete insights and expert advice, helping you make a wise and economical decision. We truly appreciate you sharing your positive experience.
If you ever need assistance with future reports or have more questions, we're here for you. Just let us know—we’d be happy to help!

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

Rated 5 out of 5 stars

Great easy tool

Good site for car review

3 September 2025
Car Expert logo

Reply from Car Expert

Hello,

Thank you for your feedback!
We're glad to hear you find the site useful for car reviews. We appreciate you taking the time to share your thoughts.
If you have any questions or need assistance in the future, feel free to reach out. We're here to help!

Best,
Anne, Car Expert Now Support
[email protected] or +1 844 618 2301

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