Took some time to arrive. When garment arrived, product was just ok nothing special,sizing was way off bought 2XL for husband, wouldn't even fit my slim 16 year old grandson..gave away to 12 year ol... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered two jumpers from them but after…
Ordered two jumpers from them but after reading reviews cancelled the order right away and asked for refund. Got an email confirmation of refund being issued. Month later still haven’t received the money back. Had to contact my bank and dispute the transaction. It’s a second time I came across the Chinese website disguising themselves as UK based with very identical issues.
I'd rate this site no stars if I could
I'd rate this site no stars if I could. I wish I'd read the reviews before ordering. Lesson learned. Ordered a top quality flight leather jacket but got a hedious cheap replica plastic one instead. Please don't buy from this site, I'm surprised google let's them trade with all these negative reviews. so called Customer Services play along with you too.
Disgusting company
Disgusting company, scamming people into to thinking they are purchasing a genuine product, but in fact recieve a cheap and nasty substandard substitute.
Won't refund based on the rules of UK Consumer Law: ie; product not as described; poor quality substandard product; product not fit for purpose.
Returns to China are at customers expense and no guarantee of refund.
Offer 20% refund to keep said substandard, not as advertised, not fit for purpose product. But don't trust them to process that honestly.
Couldn't access Trustpilot reviews before purchase as there was a problem with the site, otherwise I wouldn't have touched them with a bargepole.
Disgraceful grossly misleading, misrepresentational scammers, robbing people of good money in return for cheap tat. 😡
Disgusting !!!!!!!!
Disgusting !!!!!!!!! Avoid avoid avoid avoid avoid total SCAM of a company . I ordered leather mens boots and some cheap crap grey fabric ones came 2 weeks late and now they won’t reply at all. DO NOT BUY !!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Avoid at all costs
Avoid at all costs. Very poor quality pair of shoes sold at premium price, masquerading as a uk company (though based in china). “Customer service” is via AI bot, with returns costs un-economical. Absolute waste of money.
One star is to good
One star is to good. I've been trying to return a blazer for 4 days. Unbelievable they want you to send photo's before they give you the address to send it back. The customers service is disgusting. Send photo's and still waiting to hear from them. I will never use them again.
I did not even want to mark one star to…
I did not even want to mark one star to be honest. This company is a sham! What they show you on photo adverts is not what you actually receive. I have learned the hard way. I made a purchase unfortunately blinded by what I saw but within 7 hours, when I started reading reviews, I emailed to cancel the order before it had even been marked for dispatch. They refused to accept cancellation and sent it regardless. Now, a month onwards, I am still at a battle trying to get a refund. I have sent the item back to their Chinese warehouse but convenient for them, the item gets held at their customs for some unknown reason and gives them an excuse not to refund. I have even politely asked them to contact their customs centre as they are local but they refuse. I would leave it altogether but I have paid them £89 for the transaction.
Avoid this company
⸻
⭐ 1 star – Avoid this company
Cedar Leafs refused to refund my money after I contacted them regarding my order. I followed their process and made several attempts to resolve the issue directly, but they were completely unwilling to provide a refund.
Their customer service is poor and uncooperative, and once payment is taken, they show no interest in resolving problems fairly. This experience has left me feeling misled and disappointed.
Based on my experience, I would strongly advise others to think carefully before ordering from Cedar Leafs. If something goes wrong, do not expect a refund or meaningful support.
Delivery and Return/Refund issues
Slippers ordered as a Christmas present. Delivery delayed and did not arrive in time. Arrived in the New Year Slippers were not in any way true to size too small by some margin. Arranged return for a full refund. The company would not provide a contact name and telephone number for Customs purposes. Parcel is still stuck at Customs as at 03.02.26 and has been there since 14.01.26. If I could give a minus star review, I would. I have contacted the company but am very doubtful now of receiving a refund. Don't buy from this company.
Don’t buy anything from these people…
Don’t buy anything from these people they are criminals I bought leather boots and they are plastic and don’t even bother trying to send them back you will have to send to China and pay the postage total con
AVOID.
AVOID.
terrible shipping, quality is the worst I’ve ever seen and I’ve been in the trade all my life. And then they’ll charge you £15 to return anything.
This company should be investigated.
Scam quality & fake reviews
The dress looked nothing like the photos. Terrible material, wrong sizing, completely unwearable. The seller refused a proper return and only offered a small partial refund for an item that was clearly not as described.
The positive reviews here are very misleading — my experience was the opposite. I would strongly avoid this company.
Avoid at all costs
Terrible quality shirt and they refused to give a full refund and I would have to pay the costs of shipping back to an address in China! Scammers. Avoid at all costs.
Please never purchase from this company!
Please never purchase from this company, they sent the incorrect size boots and then offered a 20% refund to not return them. The cost of the return postage to China was half the value of the boots, customer service was completely useless and I now have a pair of boots that don't fit my husband and no refund!!!
Been a month and still no refund even…
Been a month and still no refund even though they have received the product cos I've been tracking it ..Jacket was meant to be leather and was swede very disappointed in cedar leaf .I definitely won't be buying nothing more ..if they want people to buy they need to make sure the product is the same as wot they advertise..
Absolute rubbish
Absolute rubbish! Takes over 3 weeks to arrive! No clear communication in terms of delivery unless you reach out to them! The quality of the product is horrible! The jacket did not look like the picture at all - the Chinese smell of the product was really strong like I bought my jacket for £5 or something! I do not recommend this website!!
On top of that if you want to return the items and get a refund it’s only possible at your own expense! They will not pay for the return! They offer £10 and keep the item or pay the whole return!! Unbelievable!
Took some time to arrive.
Took some time to arrive.
When garment arrived, product was just ok nothing special,sizing was way off bought 2XL for husband, wouldn't even fit my slim 16 year old grandson..gave away to 12 year old friends son...ridiculous and costly.
Wish I had read reviews before ordering will not order again nor would I recommend.
Bought some boots for £50 they turned…
Bought some boots for £50 they turned out to be from China the ones you can get on temu for £12 they sent the completley wrong size it took a month for them to be delivered then wanted me to pay the postage to send them back to guess where china which would have cost £37 I ended up with a £10 refund and gave the boots to charity please avoid this company they are terrible
Disgusting!
Disgusting!
The coat advertised is not what you buy.
Its a Chinese knock off and is off the poorest quality.
Try to resolve with them as stated and they expect you to pay £19 shipping costs to return for a refund or an exchange .... no customer service at all.
They dont care.
Ive opened up a citizen advise case against them
SCAM website
SCAM website. DO NOT ORDER fron these CON ARTISTS. They misrepresent quality goods on their website and pretend they are based in the USA but the goods are actually in China. So when they send you terrible quality items (they sent me a plastic jacket the size for a 6 years old for a 6ft 2inc MAN!). They then they make it hard for you to return the item as you are responsible for the delivery costs and customs. It cost me £60 for that jacket. Then £30 to return it not realising it would get stuck in customs and stay there so no refund permitted. £90 down. Unscrupulous theives!!!!!!!!!!!!!!!!!!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








