CloudTax Reviews 17

I have used the service from CloudTax last year and recently. I found it simple and straightforward, with easy to navigate interface. That's the reason I am returning again for filing return for another year.

CloudTax is not user friendly. I generally try a few tax software programs, but these people are doing a bait and switch. Forms were difficult to access, but I managed till I tried a split pension income calculation and then I was notified I have to pay $39 to get this feature. That means it is NOT FREE.

I received excellent help from tax experts at Cloud Tax when I had difficulty with the pension splitting option. The patiently walked me through the exercise for which I am so grateful. I will recommend Cloud Tax to anyone.

I have been filing with Cloudtax from last two years and my experience has been wonderful. Their support team is also very helpful. This time took their Tax expert support to review the return and did help me save taxes. Amazing team and very easy to user portal up to date.

I have been a client with Cloud Tax for many years and I've always had stellar service each and every time. I'm so satisfied with the prompt communication, and my questions are always answered promptly. Look forward to coming back next year.
Deb

I have been a client with CloudTax now for 4 years
the firm run a very proffessional service ..personal attention..fast response to inqueries
and file returns alwsys on time
i did not think i will get any refunds at all as i
am retired and have no deductions at all
but i got twice a surprise refund from Revenue canada..
fee is very reasonable

highly recommend their services
my account manager Name is Arani
she follow through on all my inquiwries in a timely manner
i can only conclude their staff equalky trained

Elias

Doesn't allow for medical deductions or charitable donation deductions. Repeatedly auto-filled duplicate tax slips (e.g. would auto-fill 2 exact same T4 slips, doubling my actual income, with no way to remove the duplicate). Repeatedly glitched on my mailing address, saying it was missing, despite my entering it multiple times (i.e. each time it disappeared & showed up as an "error"). In section to claim BC Renters Tax Credit, would not accept anything but "1" in "number of months [of tenancy]" cell, so had to fill in all information 12 times (i.e. in 12 separate rows) to claim for the year.
Anyway, never could get these things straightened out, so ended up not filing via CloudTax due to all of the
issues noted above. A total waste of time!

They made my experience at ease. They did a great job for me this year. I retired last year it was difficult for me to do my taxes but I made the right decision and went with Cloudtax pro and they stepped up and did a great job.
Thank you.

your guide was very direct and simple to follow.
At the end, when I ran into a bit of a snag, you were there to help me through it

I highly recommend CloudTax to do your annual revenue Canada personal tax returns. I can't say enough about how easy the CloudTax application is including auto links to all your CRA tax slips. Even better is the caring service from Nim, the owner, and the staff at CloudTax. You can choose to buy extra help and their charge is low and worth every penny. Their review has reduced my tax bill significantly by techniques like income splitting. Being able to rely on CloudTax reduces my anxiety about getting my taxes and my Mom's taxes done!

Had Arani in Clod Tax help me out with a problem I had with E-File for my 2023 Tax Return. Overall they solve the problem and did the electronic return really easy and fast. Highly recommend their service and platform.

I used CloudTax for my recent tax filing, and it made the process straightforward and stress-free. The platform is user-friendly, with clear, step-by-step instructions, even for handling more complex parts of my return.

Knowing that CloudTax is certified by the CRA gave me confidence, and I appreciated the option to e-file directly. The free option for simple returns is a great feature, and having access to support from tax professionals was very reassuring.

I highly recommend CloudTax for anyone in Canada looking for a reliable, easy way to file their taxes.

Incomplete Software. Doesn't allow for all types of deductions and the UI displays incomplete text renedering parts unusable.

I am a senior and found Cloudtax very easy to use. One of the people at CRA recommended this website after my accountant retired. The website had a lot of videos and cloudtax hosted a webinar for seniors and answered all my questions. Thank you for making it this easy for someone who is not techy.

I've been with cloud tax for 3 years now. I initially switched from wealthsimple because I started a side-gig selling my crafts online and didn't know where to start. I booked an online appointment with a tax expert and she was absolutely amazing, kind and very patient with all my questions.

I also forgot to add some expenses and emailed them back a few months afterwards and they made the change for me. I've had different tax experts the following years after and all of them have been knowledgeable and the whole process was pretty easy and straightforward from my end.

Their tax return forms and process are incomplete resulting in erroneous information and filing so avoid using this service

Have you ever wished that there was a negative rating? I never did until my experience with CloudTax. Consider this a dire WARNING to anyone considering using CloudTax for their tax filing needs: I used this company to file my taxes with the CRA last year, and they failed to file them even after taking my money. It wasn't until I tried to file my taxes this year that I discovered the issue after being notified by the CRA and had to deal with the consequences of their mistake last year. They refunded me the original amount after a year of having it and not filing my taxes. I hoped for at least twice the refund amount along with a letter acknowledging their mistake, which I believe was a fair request. I requested at least the letter; however, CloudTax never followed through. Their mistake caused me significant trouble, and I would not want anyone else to go through the same ordeal. The people who work here do not seem to take complete ownership of their mistakes. They even tried to push some of the blame on me for not notifying them of a missed Notice of Assessment, despite the fact that I am an immigrant who relied on their supposed expertise to handle my tax filing. Unfortunately, I was royally screwed in the process for placing my trust in such a company. I urge you to steer clear of CloudTax and use a more reliable and trustworthy tax preparation service like H&R Block or someone else. Using CloudTax is like playing Russian roulette – you may not end up suffering, but are you willing to take that chance? Learn from my absolutely detrimental experience and avoid this company like the plague!

P.S. Please feel free to contact me if you want to see all the evidence of their mistake. It may help you avoid this company if you are contemplating using their services.