Collective Property Co. Reviews 44

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the staff's helpfulness and professionalism. Many reviewers specifically mentioned individuals by name, praising their responsiveness, patience, and dedication to resolving issues promptly. People found the staff approachable and supportive throughout their interactions. Reviewers also highlight the quick response times as a positive aspect of their experience. However, some consumers reported issues with the service provided. Some experienced communication problems and delays, particularly regarding maintenance and deposit returns. Others expressed concerns about the company's responsiveness to urgent matters and the level of customer service provided. Despite these concerns, many reviewers acknowledged the efforts of individual staff members to assist them.

Based on these reviews

Rated 4 out of 5 stars

Alexandra of Collective Property Co. (previously named Urban Evolution) helped me in the sale of an apartment in Liverpool. She found a buyer for me and acted as a coordinator between us. She was re... See more

Company replied

Rated 4 out of 5 stars

Special mention to Alexandra who helped us divest our Opto Village units with persistent follow through. We have had rental collection issues with Urban Evolution management for years and finally... See more

Rated 5 out of 5 stars

My experience in collective Property was happy, and I’m glad that the staffs are helpful. The only thing I would like to say need to improve is the process. I knew that isn’t Collective Property probl... See more

Company replied

Rated 5 out of 5 stars

Megan made our experience so fast and simple, we couldn’t ask for a better person to assist us during this process. She was so kind, helpful and amazingly quick with responses if we needed anything. B... See more

Rated 5 out of 5 stars

My agent, Sophie Alley, went above and beyond to get me into my flat days before it seemed possible just to accommodate my work rota and new start in Liverpool. She was direct with instructions and ex... See more

Rated 1 out of 5 stars

Collective Property Co is just Urban Evolution with a new name. Since taking over my property, rent has gone missing, I’ve been hit with vague charges I can’t get explained, and getting any answers... See more

Company replied

Rated 5 out of 5 stars

I had Ms Sarah Thomson helping me with a difficult issue recently and she resolved it promptly. I am very happy with her for her patience, friendliness and professionalism. I highly recommend her to... See more

Rated 5 out of 5 stars

Rebecca Thomas was extremely helpful and patient throughout the process. She took the time to answer all of our questions, which put us at ease when accepting the property. Good customer service!

Company replied

Rated 5 out of 5 stars

The Lettings team at Collective are great, particularly Rory. Really smooth move in process and the cleaners did an amazing job and even helped me move my stuff in :)

Company replied

Rated 5 out of 5 stars

Sophie Alelly has been incredibly helpful throughout my experience. She is always kind, patient, and professional, and made everything so much easier for me. Her customer service is outstanding, and s... See more

Company replied

Rated 5 out of 5 stars

I give 5 stars because of how helpful and kind Miss Torren is whenever I need assistance in managing my property under them. Thankyou

Company replied

Rated 1 out of 5 stars

Collective property.co has been making the experience of being a tenant in one of their buildings a stressful and awful experience. No support on call at any time from the company itself. I am yet to... See more

Rated 1 out of 5 stars

We are tenants renting through an estate agent and this building management company has caused issues for me and my partner over since day one and tonight ( Friday 3rd October ) we got locked out... See more

Rated 5 out of 5 stars

“Alexandra was an excellent salesperson to work with, far surpassing the other agents I encountered. She answered all my questions in a friendly and professional manner and always responded promptly w... See more

Rated 1 out of 5 stars

I had a very bad experience at the Luton branch 4 Dumfries . The staff were extremely rude and unhelpful, and it felt like they had no interest in assisting tenants properly. Simple questions were met... See more

Company replied

Rated 5 out of 5 stars

This review is for Mia, one of the housekeepers, she did my flat twice and she alwyas does a good job, always nice and polite😊

Company replied

Rated 5 out of 5 stars

Pretty straightforward moving in process. Tansy was very helpful, friendly, and prompt at replying to any concerns.

Company replied

Rated 5 out of 5 stars

Working with Alexandra has been a fantastic experience. She was instrumental in the Luton Spring Place deal and has been extremely helpful in managing the transition for our clients into their new man... See more

Company replied

Rated 5 out of 5 stars

Mia the housekeeper at Baltic 56 always ensures the building is spotless and smells amazing Thank you very much Mia

Company replied

Rated 5 out of 5 stars

Tansy has been a great help from the tour of the property and throughout all the paper work. I would highly recommend this company based on Tansys performance alone. Thanks for everything Tansy! :)

Company replied

Rated 5 out of 5 stars

The overall experience of the process of viewing the room and then get it and live in it is great. Also, the staff is very supportive and helpful.

Company replied

Rated 5 out of 5 stars

Sophie was a delight! She was very patient with us as we had a couple of delays, and was always responsive and friendly

Company replied

Rated 5 out of 5 stars

Mia the housekeeper at Artesian was very lovely and friendly and did such amazing and thorough work at the property.

Company replied

Rated 5 out of 5 stars

Laura Hilton was very responsive and efficient with the renting process. Overall, the move-in was very smooth

Company replied

Rated 3 out of 5 stars

This has been my first experience of moving out and it has been mixed. The agent I was assigned was great and incredibly reassuring and I want to clarify that none of this review is about t... See more

Rated 5 out of 5 stars

Laura Hilton was just great and even better. She’s trustworthy and was able to achieve what others couldn’t in a short period of time. We had a deal and she held up her part. Thank you for everything

Company replied

Rated 5 out of 5 stars

They have the best service and i enjoy the accommodation. And they have movie nights you would enjoy.

Company replied

Rated 5 out of 5 stars

Sophie Alley was nice to communicate with throughout the process. She was polite, helpful and responsive.

Rated 1 out of 5 stars

Collective Property Co (formerly known as Urban Evolution) are student and residential letting agents that you should AVOID no matter what. I stayed at their property Queensland Pl... See more

Company replied

Rated 1 out of 5 stars

My experience with Collective Property Co Opto Village Luton has been nothing short of frustrating and disappointing. Based on what I have personally experienced, their management seems far mo... See more

Rated 1 out of 5 stars

My experience with Collective Property Co has been nothing short of frustrating and disappointing. Based on what I have personally experienced, their management seems far more interested in c... See more

Rated 5 out of 5 stars

The cleaning service provided by the company was very thorough. Paula did a great job!

Rated 5 out of 5 stars

Sophie has made my move in so smooth and is also so quick to reply to any queries I have! I can’t thank her enough!

Company replied

Rated 5 out of 5 stars

Alexandra was very helpful and efficient throughout the entire sales process. Always professional, responsive if I had any questions or requiring updates throughout. Much appreciated.

Rated 5 out of 5 stars

Having a great experience, Alexandra was helpful and quick respond.

Company replied


Company details

  1. Property Management Company
  2. Condominium Rental Agency
  3. Property Investment
  4. Property Maintenance
  5. Real Estate Agency
  6. Real Estate Rental Agency

Written by the company

At Collective Property Co, we’re passionate about creating property excellence for students, professionals and leaseholders. With years of experience in property management, lettings, sales and block management, our dedicated team works hard to deliver a seamless experience - whether you’re moving into your next home or trusting us to manage your development. We pride ourselves on clear communication, reliable support and customer care that takes the stress out of finding or managing a property. From first viewings through to move-in and beyond, or from block management planning to property sales, our team is here to make every step simple and straightforward. Your feedback means a lot to us! It helps us grow, improve and continue delivering the high standard of service that we’re committed to.


Contact info

4.1

Great

TrustScore 4 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Alexandra is a great sales person

Alexandra the sales person was able to guide me and navigate me through the entire process. This is the second property I’m buying with them and everything has gone so smoothly without issues. Greatly recommend them.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Review

Sophie Alley was nice to communicate with throughout the process. She was polite, helpful and responsive.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Megan

Megan made our experience so fast and simple, we couldn’t ask for a better person to assist us during this process. She was so kind, helpful and amazingly quick with responses if we needed anything. Big thank you to her and collective property.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

My agent

My agent, Sophie Alley, went above and beyond to get me into my flat days before it seemed possible just to accommodate my work rota and new start in Liverpool. She was direct with instructions and extremely helpful in getting me into the first place I can call my own. Extremely grateful for her.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Parliment Place Liverpool

I give 5 stars because of how helpful and kind Miss Torren is whenever I need assistance in managing my property under them. Thankyou

26 January 2026
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Thank you for your kind review, we will let Torren know your positive feedback!

Rated 5 out of 5 stars

Good experience

Pretty straightforward moving in process. Tansy was very helpful, friendly, and prompt at replying to any concerns.

19 January 2026
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Thank you for sharing your positive experience, we'll share your review with Tansy!

Rated 5 out of 5 stars

Lovely service

The Lettings team at Collective are great, particularly Rory. Really smooth move in process and the cleaners did an amazing job and even helped me move my stuff in :)

11 December 2025
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

We're so glad to hear about your great experience, we've let Rory know about your kind review!

Rated 1 out of 5 stars

I had a very bad experience with staff working over there very rude response and respect is important not money

I had a very bad experience at the Luton branch 4 Dumfries . The staff were extremely rude and unhelpful, and it felt like they had no interest in assisting tenants properly. Simple questions were met with a poor attitude and no effort to resolve my issues. The management clearly needs to improve customer service training, as this level of behaviour is unacceptable. I would not recommend this place based on my experience.

1 January 2026
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Hi Anapatirohith, thank you for taking the time to share your feedback.

We’re sorry to hear about your experience and would like the opportunity to look into this further. As we’re not familiar with this complaint, we kindly ask that you contact us directly so we can help resolve this as quickly as possible: [email protected]

Thank you for your cooperation.

Rated 5 out of 5 stars

Alexandra is a Truly Reliable and Professional Partner

Working with Alexandra has been a fantastic experience. She was instrumental in the Luton Spring Place deal and has been extremely helpful in managing the transition for our clients into their new management contracts. She is proactive, professional, and excellent at coordinating across different teams. If you are looking for someone who gets things done efficiently, ask for Alexandra!

15 January 2026
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Thank you for taking the time to leave such a great review, we really appreciate it and have passed it onto Alexandra too!

Rated 5 out of 5 stars

Sophie has made my move in so smooth…

Sophie has made my move in so smooth and is also so quick to reply to any queries I have! I can’t thank her enough!

16 January 2026
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Thank you for sharing your feedback, we've passed on your kind review to Sophie!

Rated 5 out of 5 stars

Mia the housekeeper at Baltic 56 always…

Mia the housekeeper at Baltic 56 always ensures the building is spotless and smells amazing
Thank you very much Mia

14 January 2026
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

We're so happy to hear, thank you for leaving a review, we'll let Mia know!

Rated 5 out of 5 stars

Sophie was a delight!

Sophie was a delight!

She was very patient with us as we had a couple of delays, and was always responsive and friendly

13 January 2026
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Thanks Mick for leaving a kind review for Sophie, we'll share your positive feedback!

Rated 1 out of 5 stars

Collective Property Co is just Urban…

Collective Property Co is just Urban Evolution with a new name. Since taking over my property, rent has gone missing, I’ve been hit with vague charges I can’t get explained, and getting any answers is a nightmare. Communication is terrible, and they blame everything on someone else.

Do not trust them

9 January 2026
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Hi Harry,

Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced. At this time, we’re unable to locate any record of the concerns you’ve raised in our systems. To help us investigate and resolve this as quickly as possible, we’d appreciate it if you could reach out to us directly with more details at [email protected]

We take all matters like this seriously and are committed to working with you to find a resolution.

Thank you for your cooperation.

Rated 5 out of 5 stars

Review on letting negotiator

Rebecca Thomas was extremely helpful and patient throughout the process. She took the time to answer all of our questions, which put us at ease when accepting the property. Good customer service!

16 December 2025
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Thanks Dianna for your positive review, we've shared your feedback with Rebecca!

Rated 5 out of 5 stars

Sophie Alelly has been incredibly…

Sophie Alelly has been incredibly helpful throughout my experience. She is always kind, patient, and professional, and made everything so much easier for me. Her customer service is outstanding, and she truly goes above and beyond. She definitely deserves recognition for her hard work — a real asset to the team.

2 January 2026
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Thank you for taking the time to leave such positive feedback, we've passed on your kind review to Sophie!

Rated 5 out of 5 stars

This review is for Mia

This review is for Mia, one of the housekeepers, she did my flat twice and she alwyas does a good job, always nice and polite😊

23 October 2025
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Thanks for taking the time to leave a review! We will let Mia know your kind feedback :)

Rated 3 out of 5 stars

First experience of moving out

This has been my first experience of moving out and it has been mixed. The agent I was assigned was great and incredibly reassuring and I want to clarify that none of this review is about this person.

However, the actual company/everything else has been a slight let down.
To begin with, my move in date was unable to be confirmed until less than a week before. This is partly due to different parties having time off, which obviously can’t be help - but I do feel as though more could have been done. Secondly, I was stuck outside a building when attempting to collect my keys and the most unfortunate one is I don’t believe my inventory was done correctly.
A significant dent/hole was not photographed on the bathroom door, the extractor fan above the hob does not work and most worryingly the heater was completely broken - meaning I’ve had to move in to a cold flat in the middle of winter, which is by far the biggest let down of this whole situation. This is despite the inventory claiming that everything is in working condition.
The freezer door is also not attached to the freezer (which was mentioned in the inventory) yet because it still works, there has been no indication of someone coming to fix it - which I have to say, I think is a little odd. So be aware as long as something is in ‘working order’ this company are likely not to fix any issue.

The flat was apparently ‘cleaned to a professional standard’ yet, I have found several balls of hair in the bathroom.

I would like to mention that since reporting the issue with the heater, the maintenance team got in touch with me within 24hrs, and have since replaced the unit.
I just feel slightly let down by everything, which is such a shame because as previously mentioned the lady I was working with, and everyone who I have come into contact with has been excellent.
To sum up, I feel like as soon as you’ve placed a deposit/signed any papers, you get put on the back burner.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Sales procedure too long

My experience in collective Property was happy, and I’m glad that the staffs are helpful. The only thing I would like to say need to improve is the process. I knew that isn’t Collective Property problem, it is UK sales procedure problem, took really really long time. In Asia the sales process only takes 3 months to complete.

12 December 2025
Unprompted review
Collective Property Co. logo

Reply from Collective Property Co.

Thank you for leaving a positive review, we're glad you had a great experience and we'll let the team know :)

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