Coolshop Reviews 189,415

I had a delivery issue with my second order. According to tracking, the parcel was marked as delivered to Denmark even though I live in the UK. I contacted Coolshop and opened a case through Clai... See more

An electric shaving machine I bought here sometime ago stopped working. I e-mailed the incident, and they immediately asked from me to ship back with offering either money re-fund or replacing with a... See more

Came with the wrong type of plug, so now we’re having to have it re-plugged and we don’t know if it’s gonna be alright to plug into the UK so yeah not very impressed by that

Excellent service again by Coolshop. Ordered the LEGO Red Phone Box set. Easy to navigate the website and find what I wanted. Smooth checkout experience. 6 day delivery from Denmark (which was ex... See more

I will be honest I was a little concerned after I first ordered when going through the reviews. However I had no need to be! The delivery was much quicker than they suggested. Genuine quality items... See more

Nice, all went fine. I had initial apprehensions because they were cheaper than the market rate. I was dealing in a €200 price range. The product arrived, and I was still apprehensive, thinking it m... See more

An easy ordering process and good value for money. Excellent branded product, but a poor delivery process by FedEx mostly and Royal Mail. Five e-mails with automated responses not providing the 12 d... See more

I had a very good experience overall. Everything went smoothly from start to finish, and the service was exactly as described. Communication was a little bit slow but professional, and any questions I... See more

Ordered several times from their website. They always ship it fast and the items arrive in good condition. Love the point reward system so I can get discounts on items. Would love to see a bigger asso... See more

I recently purchased a Marshall Stanmore 3 from Coolshop, and I couldn’t be happier with my online shopping experience. Their website was user-friendly, making it easy to find the perfect item. The ch... See more

I was about to buy a squishmallow with tie dye colors from this website. The color pattern could really differ a lot, so i asked in the chat if it was possible to get one with a nice pattern. Thinking... See more

I have read reviews of others who have had problems with this company, but decided to place an order. It took a little while to be informed of the items dispatch and then a bit longer for delivery, b... See more

Good price/quality, clear and consistent communication, wide range of cadgets you didn't even know you need. Only minus is the use of Postnord as freight agent - they are not my preferred agent.

Excellent service, I was very happy with my purchase. Coolshop offered very good communication from the point of ordering, there was a very good tracking link to see all the different stages of the de... See more

Great company to buy your physical media from. The items I ordered arrived super quick and in perfect condition as they were well packaged. Overall they come highly recommend by me and would definitel... See more

WARNING! If you are buying a gift, steer clear of this seller. I placed an order for perfume on November 14th—a gift that never arrived. Attempts to reach the store? Three times, zero reply. This i... See more

I have ordered four times from this webshop and each and every they deliver what they promised. Only once there was this item that i bought and paid for. It turned out it was sold out and somehow they... See more

First purchase I've made through Coolshop - Very good price and item arrived promptly and in perfect condition. I'd certainly use them again with confidence.

I wouldn’t recommend. Ordered on 1st December and still no sign of part of my order despite it showing as in stock when I ordered. Tracked the package but there’s been no updates on there since 10th D... See more

My package was supposed to be delivered on the 28th it's now the 30th and now the package says it will be delivered tomorrow. My package has been sitting the the same facility since the 26th with no m... See more

I previously had an amazing experience with my first order, which is why I placed a second, much larger one. Unfortunately, my recent order has been marked as delivered in Aalborg, Denmark even thou... See more

Beware of ordering here. Once you placed an order it cannot be changed or canceled. The chat service only explains that’s not possible to cancel any more although the order has not been shipped yet... See more

Sadly not a great experience on this occasion. I ordered an expensive Star Wars tote bag, but it was faulty. Contacted them with photos and to arrange a return, had to order a new one as they weren’... See more

Tuote oli väärennös !!! Yritin saada yhteyttä teihin, siinä onnistumatta. The product was fake !!! I tried to contact you but I failed. I have used this product since 1980, so I believe I am in t... See more

Changed to 3 stars from an original 1 star review. I ordered a limited edition controller. Company sent me an incorrect order of 2x games cartridges. Original order odered 4 weeks... See more

This was a pre-ordered way before release and didn't arrive until 5 days after release. I don't find this exceptable for a pre-ordered video game. Packaged well and a little cheaper than regular out... See more

I’m still waiting for an item I ordered weeks ago. It was supposedly despatched on 10 December and my money was taken the next day. Over a week later, tracking still said waiting for courier transfer... See more

Awful MOCKING customer service and painful refund process. The website had incorrect pictures that did not fully match the product. The customer service at first acted dumb, like they don’t see any is... See more

Purchased a JBL speaker for a Christmas gift. Arrived faulty (No sound) Sent back for replacement start of January and still not received a replacement. Lots of excuses that it needed testing an... See more

I order a perfume on a Monday.They draw the money on Tuesday with Klarna. The delivery time 2 days. I didn't receive the item after 2 days. I recommend to a friend of mine the same item. He ordered on... See more

Ordered two chairs on December 9th. Only one was shipped, so I cancelled the second. Delivery was delayed without any clear communication, and tracking showed the parcel going back and forth withou... See more

I’m willing to rewrite my review or amend my statement if something changes, but currently I have the feeling I’m being scammed. I ordered a robot vacuum cleaner and I still havent received... See more

Terrible costume service. I received a message that my order is ready to pick up. Travel 2hr one way only to be told off by the cashier in the most dismissive tone that it's on the palet in the back a... See more

Ordered on 6th December dispatched on the 10th arrived at the couriers on the 16th and it’s still there 2 days later …… in The Netherlands. Emails are failing to be delivered and chat just says it’s... See more

The shopping experience was good and I received what I ordered. Processing of my order was fast but it took 4 days before it was actually shipped. Maybe because it was just before Christmas. Overall I... See more

Coolshop have pricematch within the EU.: Prismatch på Coolshop - omfatter nu hele EU! I found a Philips Hue camera cheaper on Amazon.de and contacted Coolshop about a pricematch. This was r... See more

TERRIBLE experience and have had to cancel my order after a month of my time being wasted. Complete false advertisement of delivery time and absolutely no communication. DO NOT TRUST! Ordered... See more

Ordered for the first time here, looked legit. Supposed to got my parcel 29th of May but I was not home and there is a signature I do not know. Immediately opened a case and started investigation my... See more

Don't buy collector's editions, limited editions, special editions, etc. from Coolshop because they don't ship them in boxes, so they become banged up or dented during shipping.

They lost two different orders I placed and refused to take any responsibility. Customer support was not only unhelpful but also rude, repeatedly blaming me or others instead of resolving the issue... See more

My second order from Coolshop and it was a very smooth process. Good selection and prices, parcel tracking. Another great shopping experience all in all. I'll be back for more, without doubt.