Daisy Group Reviews 17,573

I spoke with Charlie in Technical support and I have to say he was incredible. He went above and beyond to help me get my new Daisy VOIP phones sorted - even staying late to take me through getting ea... See more

Wanted to change the password to access the account (to see invoices etc). The 'forgot password' option - as a way of changing the password - and guidance provided by Daisy via AI bot support was fru... See more

Phew! What a difference dealing with friendly and knowledgeable staff makes. It was a breath of fesh air dealing with Kerry who understood exactly what we required and even added recomendations of her... See more

James Briggs is without doubt THE best Daisy technical Support person I have ever spoken to. He helped my initial set up and then today excelled sorting my Webex import of Contacts from my iPhone. U... See more

Great experience dealing with Daisy. The telephone staff were great and got me through to Angelo who helped me to sort out my mother-in-law's digital phone and broadband switch over. It all went smo... See more

Katie was great talking me though all the ways to access call recordings and reports i need to do my role. It was easy to follow and understand and she is very friendly and supportive. I know would he... See more

Thank you very much to Alex who solved the problem quickly, I really appreciate that you solved the other lines issue as well which I was about to forget. That made me stress free otherwise calling ag... See more

We have been with Daisy for a number of years & our experience has deteriorated to the point where we are leaving. We have had terrible internet issues which they have failed to resolve , despite us i... See more

Jack has been absolutely brilliant from start to finish. He took the time to understand our needs, explained everything clearly, and made the whole process smooth and stress-free. Communication was ex... See more

Brian was absolutely fab at working through various tests and potential problems with our new broadband. He helped us get back online again really quickly, and helped us to remotely install our new ph... See more

Daisy Communications took the time to understand the business needs for our new phone system. Neil Pankhurst managed the installation project to ensure everything would run smoothly on the day. Mike (... See more

Daisy were great explaining the transfer from analogue to digital and handsets arrived promptly. The switch over on broadband was seamless with engineers ensuring all devices worked ....even the prin... See more

Credit where credit is due. After being messed about by my phone broker it was left down to Daisy to sort, Don't normally write reviews or name drop by a young lady called Kerina S went above and be... See more

Finally, the issue has been solved. Great staff, though! However, I looked around in the portal beforehand, couldnt find as the helping guides seem to be written for another (version of) the portal. I... See more

We were left without a business phone due to changing to WI & fibre. Muhammad came to our rescue when the equipment arrived. Carefully and skilfully talking us through the installation and making u... See more

Shannon was literally the best. She went above and beyond to keep communicating over a period of weeks whilst we were waiting on Openreach to book the job. Constantly checking and keeping me in the... See more

To be honest, I really thought I had made a terrible mistake in signing up to a VOIP telephone system. But with a bit of perseverance things have improved. I think the call quality is down to my broa... See more

Justin was really helpful in guiding us set up the new internet phone for our business today. He was very patient and make sure everything works properly before end the conversation Highly reco... See more

Landline went dead following Storm Amy.After struggling myself to resolve issue called Daisy. Was treated courteously and with patience for someone who knows little about todays technology. Luckily a... See more

Amirali worked tirelessly to ensure an old A0 printer was connected to our server, updated and adjusted the settings to make sure we could all print whatever sizes we needed as well as making sure key... See more

Would give zero or minus if I had the option. I changed network provider and joined Daisy communications. Once received my sim card the internet connection was so poor. Struggled to load social media... See more

Have been given price for internet and phone, when contract came through the price was much more than quoted. Have tried contacting them for hours and nobody can find my account.. Worst experience eve... See more

I have had daisy broadband installed at both sites and have poor internet coverage. I have been advised we need boosters which we have brought, however we are still not getting signal in the room next... See more

It’s very bad service someone called us 3 month ago and convinced us switch virgin media to daisy. But after switched to daisy we facing lots of trouble. Still we have no internet we called them so ma... See more

As a telecomms engineer and been working either daisy and zen over the years. I don't think that fitting fttp and the posting kit to an 81 yr old expecting them to connect it all up especially with... See more

Very disappointed with Daisy. I was told the WiFi and telephone line would cost £60, but they ended up taking £180, which is completely unacceptable and straight up scamming. There was no clear expl... See more

Ryan the human assistant was great. The fact that I can't alter my DD date is poor. It was also difficult to actually get through to a person but when I got through to Ryan he was nice even thou... See more

Total sharks system never worked mis-sold, breach of contract and potential fraud. Keep records record the lies they tell you your lawyers will need this information. Take to the communications omb... See more

We are so impressed with the speed the calls are answered and that nothing is to much trouble. As we are new customers, we are unfamiliar with the systems and it was resolved immediately their end and... See more

The team at Daisy (Bea, Lisa & Dave) did an outstanding job of getting our new office phones installed. Lisa and Bea kept us in the loop with arrival of hardware/ sorting intsallation times and Dave g... See more

The Openreach engineer enabled the internet to be installed in my house. Thanks to Daisy arranging this. The only downside was that the mobile unit sent so that we could have internet thill then did... See more

Giving me abuse weeky I have asked to stop phoning me at least 5 times keep refusing. Then this English man gives me it again. Which is against GDPR you have no right to keep phoning which would... See more

Helen Brown has been in contact at each & every point by email. Helen has logged/assessed the situation at each appointment - bearing in mind this job has gone on for over 18mths with engineers arriv... See more

Spoke to John Murphy (after calling and speaking to 9 other people over a 6 week period who had no idea what they were doing and kept fobbing me off) he was attentive, apologetic (even though it wasn... See more

We transferred our work policy to my father's property as we were still in contract. Holly was excellent at sorting this for us. Jake then sorted everything smoothly at my father's house, only to th... See more

We were going to leave due to terrible customer service upon renewal after 8 years of being with XLN, Then Daniel got in touch and nothing was too much trouble. Made us feel valued and was openly hone... See more

No phones in our retail store ALL WEEK, have tried webchat, called customer services, fault team, transferred to mac (?) team, emailed the "direct team" who nobody seems to know who or how I can speak... See more

I haven’t enjoyed at all being a customer of British Gas lite. You have my postcode incorrect on site address it is for an area of Liverpool at least 7 miles from where my business actually is . I hav... See more

Called daisy with a query Security was professional and quick Call handler understood my question and answered clearly Call handler checked if he could help further, he couldnt my query was full... See more

Sophie has gone above and beyond to help us sort out our billing since moving away from 8x8, and in turn has made life much easier with everything going on internally at the moment. She is always f... See more