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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the staff and the customer service provided. People highlight the team's helpfulness, knowledge, and patience in resolving their issues. Consumers also appreciate the quick response times and the feeling of genuine care and support they receive. Many reviewers specifically mention a staff member, praising their ability to understand problems, provide clear guidance, and offer effective solutions. The user experience is another aspect that receives positive feedback, with reviewers noting that the platform is user-friendly and makes store management efficient and enjoyable. However, opinions on the website itself appear to be mixed, with a lower consensus among reviewers. Some users have reported issues with website bugs and slow response times from customer support, while others praise the theme widgets and customizable templates.

Based on these reviews

Rated 5 out of 5 stars

I had some issues on my website that I couldn’t fix myself. Mirza from Debutify Support was incredibly helpful. He immediately understood the problem and guided me step by step. When we couldn’t... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to the Debutify support team — especially my assigned helper! 💯 I genuinely loved the way he handled my concerns with such patience, clarity, and quick solutions. It felt like talking to... See more

Company replied

Rated 5 out of 5 stars

Mirza is an exceptionally helpful and reliable person. He always follows through until the problem is fully solved and explains everything clearly along the way. You can tell he genuinely cares about... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. It all comes down to what happens when you face a dead end or stuck not knowing what to do and alot of companies just leave you hanging or take forever to get back to you but... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience working with Mirza Baig. He went above and beyond to fix my Debutify Shopify theme and make my store look professional and polished. What I appreciated most was how quic... See more

Company replied

Rated 5 out of 5 stars

I want to give a big shoutout to Mirza Baig from the support team! His help was incredibly helpful and made a real difference. He was friendly, knowledgeable, and took the time to truly understand my... See more

Company replied

Rated 5 out of 5 stars

We had a really long call — nearly two hours. It wasn’t scheduled in advance, and Mirza still took the time to help me in between his already booked calls. He managed to solve almost every sing... See more

Company replied

Rated 5 out of 5 stars

During my introductory call to compare themes Mirza was very helpful and not pushy like salesman. He walked me through the new theme compared to my current Empire theme. He even helped me fix an issu... See more

Company replied

Rated 5 out of 5 stars

As being a brand new user and quite confused on how to start, I was very happy to be able to get advice and training from my customer sales rep. I'm making progress and moving forward thanks to his he... See more

Company replied

Rated 5 out of 5 stars

He helped us here at Meraki Boutique with concerns we had about our theme. He also took the time to explain and share how to change color, sizing of pictures and email preferences on my app. He gave m... See more

Company replied

Rated 5 out of 5 stars

I am not a professional website designer however their level of support is unmatched! I had a call today where he not only addressed my concerns but also gave me some homework on what to change so tha... See more

Company replied

Rated 1 out of 5 stars

So I had heard good things about Debutify but upon installing it my site came to a screeching halt. Page load times doubled. Not sure if it was me or the theme however. That said, I had the theme f... See more

Company replied

Rated 5 out of 5 stars

Update: Unfortunately, the feature I was trying to add to my webpage was not working for me so after several times, decided to go another route. Mirza was helpful with everything else. He was super... See more

Company replied

Rated 3 out of 5 stars

I’ve been using Debutify for three years. Overall, I like the theme, but updating it has been a real struggle. I’m still stuck on version 4 because the update process is too complicated. I reached out... See more

Company replied

Rated 5 out of 5 stars

I have been using Debutify for a while now and I really like the layout they have given my store. Also whenever I have come across any problems my account manager Mirza has been amazing. He is really... See more

Company replied

Rated 5 out of 5 stars

Mirza was awesome at writing the custom CSS code and walking me through how to install it so my CTA buttons where in my brand colors. He was also very patient with walking me through installing some... See more

Company replied

Rated 5 out of 5 stars

I emailed support because I was having trouble resolving a theme setting issue. Because Mirza responded quickly and gave clear instructions, I was able to get things working the way I wanted them to... See more

Company replied

Rated 5 out of 5 stars

I am setting up my store with Shopify and one of the things that I wanted to integrate with is Debutify Themes. I've been having trouble, like a lot, doing so. So, I decided to reach out to your custo... See more

Company replied

Rated 5 out of 5 stars

Mirza has helped me with many options in my store and how to use them. I truly appreciate the time he has taken to help me get things sorted so my customers have the best shopping experience. Fra... See more

Company replied

Rated 5 out of 5 stars

I reached out to Debutify with a niche problem and they did a great job helping me along the way. They even provided a video of exactly the steps they took to resolve my issue. Which felt very reassur... See more

Company replied

Rated 1 out of 5 stars

Extremely overpriced. Absolutely ZERO human help unless you can wait 4-5 days for a response. I've had an active subscription with this service for 2 years, and at of no where my account gets marked... See more

Company replied

Rated 1 out of 5 stars

Scam artists. I no longer use their templates and so I logged in to cancel. I tried and it kept giving an error message. I selected to downgrade to their free account - great, it showed their was n... See more

Company replied

Rated 1 out of 5 stars

Customer Support doesnt read messages carefully and needs to much time to reply Update after their response: Just proving my point, that they dont read my message carefully. Its not just about the... See more

Company replied

Rated 1 out of 5 stars

Customer support has significantly deteriorated. It used to be reliable, but now all I receive are automated replies—no actual human follow-up. It's incredibly frustrating when you're facing technic... See more

Company replied

Rated 5 out of 5 stars

Mirza is very knowledgeable and so helpful! He answered all of my questions and showed me features I needed to know about. He even did some troubleshooting on some errors he saw in my store that I did... See more

Company replied

Rated 1 out of 5 stars

I’ve been getting constant promotional emails from this company, yet they somehow never manage to send a reminder that my subscription is about to auto-renew for a whopping $711. As soon as... See more

Company replied

Rated 1 out of 5 stars

Atrociously bad support, the stupid bot tries to answer your question but doesn't, 1 week later I get a reply and answer immediately as they have completely ignored my explanation on the technical iss... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Had a couple issues with setting up the themes and the different options. Asking for help, and got it almost right away.

Company replied

Rated 5 out of 5 stars

Mirza was very helpful in walking me through the Debutify theme settings and getting me off to a good start. So glad I set up the call. Saved me hours trying to figure out the basics on my own.

Company replied

Rated 5 out of 5 stars

The team at Debutify was quick to address my issue. They worked with me until they were able to achieve solution. Their customer support team is elite!

Company replied

Rated 5 out of 5 stars

Fast chat support help, great tools for shopify stores, and if it was relatevly easy for me to use ( I am dumb with computers) anybody can benefit masively from this, try it out you won't regret it

Company replied

Rated 5 out of 5 stars

I loved the way mirza sir helped me... It was a great experience with him... Honestly the best customer support i ever had from any support service providers... Thank you mirza sirf 💗

Company replied

Rated 5 out of 5 stars

Mirza was very helpful with my website. He gave a lot of basic information to help me get started properly and to help the quality of my images on the website.

Company replied

Rated 5 out of 5 stars

Excellent customer support! Mirza is extremely knowledgeable and has had the answers to any questions I have come up with. The have great and highly customizable templates as well. I highly recommend... See more

Company replied

Rated 5 out of 5 stars

Mizra Baig is my account manager and he always does a fantastic job. Helped me out with several parts I was stuck on no problem.

Company replied

Rated 5 out of 5 stars

My onboarding experience with my Debutify account manager (Mirza Asad Baig) was great! He was very helpful and pointed me in all the right directions. Would highly recommend scheduling a meeting with... See more

Company replied

Rated 5 out of 5 stars

It was really good. They replied to my request really quickly and solved my problem. Mirza and Taynara asked some questions and Arthur solved the problem. Thanks for helping Mirza, Taynara, Arthur an... See more

Company replied

Rated 5 out of 5 stars

Just got off from a call with Mirza, and it once again made he exceeded my expectations: My store menu, fonts, images were all messed up. He patiently fixed them in one shot. Thank you, Mirza.

Company replied

Rated 5 out of 5 stars

I had an issue with my webshop that was affecting order tracking and widget visibility, and Mirza was incredibly helpful throughout the process. He responded quickly, resolved the issues efficiently... See more

Company replied

Rated 5 out of 5 stars

My experience with Debutify has been great. They are very helpful and have responded quickly to my questions via email and over the phone.

Company replied

Rated 5 out of 5 stars

Debutify customer service is top notch. My account manager is Mirza and he is great. Pleased to be working with this platform

Company replied

Rated 5 out of 5 stars

Mirza. He was absolutely wonderful. His helpful demeanor took all of my frustration away and recharged me. He was helpful, confident, and knowledgable.

Company replied

Rated 5 out of 5 stars

Mirza - 35 minute call. Worked through all new updates and site navigation within Debutify theme 7.5. He knows debutify better than anyone.

Company replied

Rated 5 out of 5 stars

Mirza was quickly able to find and fix the broken link that was causing issues and made several suggestions to optimize the page.

Company replied

Rated 5 out of 5 stars

Supporter named Mirza Asad Baig did a great job helping me. I am glad to see that debutify cares.

Company replied

Rated 5 out of 5 stars

The instruction was easy to follow along with documented processes. This allowed me to quickly update my work.

Company replied

Rated 5 out of 5 stars

realy fast customer support i spoke with mirza one of customer executive he was great in seconds he solved my problem

Company replied

Rated 5 out of 5 stars

Debutify is an outstanding platform! From the exceptional customer service to the wide range of customization options, it truly stands out. It’s user-friendly, easy to navigate, and makes building an... See more

Company replied


Company details

  1. e-Commerce Solution Provider
  2. Business Development Service
  3. e-Commerce Service
  4. Software Company
  5. Website Designer

Written by the company

Debutify AI – The Ultimate AI-Powered Ecommerce Suite for Shopify Debutify AI is the all-in-one ecommerce solution designed to help Shopify brands build, optimize, and scale their stores effortlessly. Our suite of AI-driven products ensures you save time, reduce costs, and maximize conversions—all without needing complex setups or expensive third-party apps. Debutify AI Theme – The most powerful Shopify theme with 80+ built-in conversion-boosting widgets, reducing the need for additional apps and optimizing store performance instantly. Debutify AI Store Builder – Launch your brand in just 60 seconds! Our AI imports winning products, creates optimized product pages, applies branding, and sets up your store—all automatically. Debutify Reviews – Boost credibility and sales with AI-powered product reviews, photo/video integration, and automated review requests. Debutify Email & SMS Marketing – Maximize customer retention with automated, high-converting email and SMS campaigns tailored to your brand. Debutify Widgets App – Access powerful ecommerce features like upsells, cart urgency, trust badges, and more—designed to enhance the shopping experience and drive conversion


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unresolved Payment for Promotional Work

Approximately four months ago, I was contacted by Debutify regarding the creation of a paid promotional video. I communicated with a Debutify team member, and we discussed the video title, scope of work, and agreed-upon compensation. Following these discussions, I was informed that payment would be sent, and based on those confirmations, I proceeded with the work in good faith.

The work completed included researching the product, fully scripting the video, and filming the content in its entirety. At no point during this process was I informed that payment would not be made or that the agreement was no longer moving forward.

Over the following months, I made multiple attempts to follow up regarding payment. During these communications, I was repeatedly told that payment would be made. Despite these assurances, payment was not received, and responses eventually became infrequent, with no reply for an extended period of time.

I later communicated with Ricky Hayes, who identified himself as the owner of Debutify. He acknowledged that there had been internal changes within the company that contributed to delays and confusion. He also stated that Debutify still intended to move forward with the promotion and outlined a payment structure that included an advance payment prior to the promotion and the remaining balance following publication. As part of these discussions, he offered to increase the total compensation for the video.

Following this, I was informed that payment would be processed at the end of the month and was asked to provide the necessary details to facilitate payment. Despite this, no payment was received, and no further confirmation regarding payment or next steps was provided.

Since that time, I have been unable to obtain further responses regarding payment. Additionally, my ability to contact Ricky Hayes through Instagram is no longer available, as his account is no longer accessible to me.

As of today, I have not received compensation for the completed work. This summary is intended solely to document the sequence of events and the current status of the unpaid promotional video.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and quick support!☝️

30 January 2026
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 5 out of 5 stars

Mirza is very knowledgeable and so…

Mirza is very knowledgeable and so helpful! He answered all of my questions and showed me features I needed to know about. He even did some troubleshooting on some errors he saw in my store that I didnt know about. Highly Recommend!

28 January 2026
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 5 out of 5 stars

Mirza is the best!!!

13 January 2026
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 1 out of 5 stars

Customer Support doesnt read messages…

Customer Support doesnt read messages carefully and needs to much time to reply

Update after their response: Just proving my point, that they dont read my message carefully. Its not just about the time!

9 January 2026
Unprompted review
Debutify AI logo

Reply from Debutify AI

We’re genuinely sorry to hear that you had a bad experience. At Debutify, we prioritize our customer exerperience.

Our support is available from 9 AM to 5 PM UTC from Monday to Friday. We try our best to respond back at our earliest. We’re sorry this wasn’t the outcome you were hoping for.

You can schedule a call with our dedicated account manager using this link below:
https://calendar.app.google/XBhEmWcqcGtDNopb6

— M

Rated 1 out of 5 stars

STOLE MY MONEY

STOLE MY MONEY. DO NOT SIGN UP FOR THIS.

8 December 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that Debutify never charges customers outside of our clearly stated billing policy.

All plans include a 7-days free trial, and after that period ends, the subscription renews automatically only if it isn’t cancelled—this is outlined in our Terms of Service and in the reminders sent before the trial expires. We do not have the ability to “steal” or manually charge outside of this system.

— M

Rated 5 out of 5 stars

nice

nice, supportive, knowledgeable. thanx a lot Mirza Asad Baig.

5 December 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 4 out of 5 stars

Okok its good

1 December 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 5 out of 5 stars

I am not a professional website…

I am not a professional website designer however their level of support is unmatched! I had a call today where he not only addressed my concerns but also gave me some homework on what to change so that I appealed to people more! He fixed things for me while on the call! I am grateful

3 December 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 5 out of 5 stars

10/10 thanks Mirza

10/10 thanks Mirza. Solved our solution quickly.

28 November 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 5 out of 5 stars

Great customer service

Great customer service. Had a couple issues with setting up the themes and the different options. Asking for help, and got it almost right away.

24 November 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 5 out of 5 stars

Great help!

7 November 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 1 out of 5 stars

Just doesn’t work!

5 November 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Hello, we are have live chat support active from Monday to Friday from 9 AM to 5 PM UTC. You can also contact us via email [email protected]

We are here to help you, please get in touch with us and let us know that what is the issue you're facing and what isn't working?

Rated 5 out of 5 stars

Excellent theme with outstanding…

Excellent theme with outstanding customer support highly recommend!

4 November 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 5 out of 5 stars

Great experience

I had some issues on my website that I couldn’t fix myself. Mirza from Debutify Support was incredibly helpful. He immediately understood the problem and guided me step by step.

When we couldn’t solve everything through chat, he offered to jump on a Google Meet call. During the call, he quickly and efficiently fixed everything exactly the way I wanted. He was professional, fast, and really knew what he was doing.

Huge thanks to Mirza — absolutely great support experience!

30 October 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 5 out of 5 stars

Upgrading Debutify Plan

Mirza has helped me with many options in my store and how to use them. I truly appreciate the time he has taken to help me get things sorted so my customers have the best shopping experience.

Fran
Nalex Collection

23 October 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 5 out of 5 stars

very friendly and good guy


we were perfectly assisted in improving our website

20 October 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 1 out of 5 stars

Scam artists - won't let you cancel, won't refund you either

Scam artists. I no longer use their templates and so I logged in to cancel. I tried and it kept giving an error message. I selected to downgrade to their free account - great, it showed their was no payment due. A few days later, the yearly payment leaves my account!
No worries, ill reach out to their customer service team and explain... nope, got told their was no refunds to ensure 'fairness' to their customers!?
Ive tried again to cancel the subscription and its still giving me the same error!
Looks like a chargeback through the bank it is

16 October 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

I’m really sorry to hear about your experience and understand how frustrating this must feel.

At Debutify, transparency and customer satisfaction are important to us, so I’d like to clarify a few points and share our official policies with you.

Our 7-day free trial is designed to give you full access to the theme and features before any charge is made. A payment method is required to activate the trial, but you can cancel anytime before the trial ends to avoid charges.

We do offer refunds in cases where eligibility criteria are met. You can review our full refund policy here:
https://debutify.com/refund-policy

Thank you for sharing your concerns—we take feedback seriously and are always working to improve.

— M

Rated 5 out of 5 stars

Helpful and fast

Very kind, fast and helpful response.

13 October 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

Thank you! We really appreciate you taking the time to share your experience with us.

We are glad to be of assistance and truly appreciate your feedback. We’re here for you anytime.

— M

Rated 1 out of 5 stars

Bad experience, never again.

Takes forever to get a reply... (if you even get one). Bad experience, never again.

4 October 2025
Unprompted review
Debutify AI logo

Reply from Debutify AI

We’re genuinely sorry to hear you’re disappointed. At Debutify, we prioritize our customer exerperience. Our support is available from 9 AM to 5 PM UTC from Monday to Friday. We try our best to respond back at our earliest. We’re sorry this wasn’t the outcome you were hoping for.

- M

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