I had some issues on my website that I couldn’t fix myself. Mirza from Debutify Support was incredibly helpful. He immediately understood the problem and guided me step by step. When we couldn’t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Debutify AI – The Ultimate AI-Powered Ecommerce Suite for Shopify Debutify AI is the all-in-one ecommerce solution designed to help Shopify brands build, optimize, and scale their stores effortlessly. Our suite of AI-driven products ensures you save time, reduce costs, and maximize conversions—all without needing complex setups or expensive third-party apps. Debutify AI Theme – The most powerful Shopify theme with 80+ built-in conversion-boosting widgets, reducing the need for additional apps and optimizing store performance instantly. Debutify AI Store Builder – Launch your brand in just 60 seconds! Our AI imports winning products, creates optimized product pages, applies branding, and sets up your store—all automatically. Debutify Reviews – Boost credibility and sales with AI-powered product reviews, photo/video integration, and automated review requests. Debutify Email & SMS Marketing – Maximize customer retention with automated, high-converting email and SMS campaigns tailored to your brand. Debutify Widgets App – Access powerful ecommerce features like upsells, cart urgency, trust badges, and more—designed to enhance the shopping experience and drive conversion
2363 James Street, 13206, Syracuse, United States
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Approximately four months ago, I was contacted by Debutify regarding the creation of a paid promotional video. I communicated with a Debutify team member, and we discussed the video title, scope of work, and agreed-upon compensation. Following these discussions, I was informed that payment would be sent, and based on those confirmations, I proceeded with the work in good faith.
The work completed included researching the product, fully scripting the video, and filming the content in its entirety. At no point during this process was I informed that payment would not be made or that the agreement was no longer moving forward.
Over the following months, I made multiple attempts to follow up regarding payment. During these communications, I was repeatedly told that payment would be made. Despite these assurances, payment was not received, and responses eventually became infrequent, with no reply for an extended period of time.
I later communicated with Ricky Hayes, who identified himself as the owner of Debutify. He acknowledged that there had been internal changes within the company that contributed to delays and confusion. He also stated that Debutify still intended to move forward with the promotion and outlined a payment structure that included an advance payment prior to the promotion and the remaining balance following publication. As part of these discussions, he offered to increase the total compensation for the video.
Following this, I was informed that payment would be processed at the end of the month and was asked to provide the necessary details to facilitate payment. Despite this, no payment was received, and no further confirmation regarding payment or next steps was provided.
Since that time, I have been unable to obtain further responses regarding payment. Additionally, my ability to contact Ricky Hayes through Instagram is no longer available, as his account is no longer accessible to me.
As of today, I have not received compensation for the completed work. This summary is intended solely to document the sequence of events and the current status of the unpaid promotional video.
Mirza is very knowledgeable and so helpful! He answered all of my questions and showed me features I needed to know about. He even did some troubleshooting on some errors he saw in my store that I didnt know about. Highly Recommend!

Reply from Debutify AI
Customer Support doesnt read messages carefully and needs to much time to reply
Update after their response: Just proving my point, that they dont read my message carefully. Its not just about the time!

Reply from Debutify AI

Reply from Debutify AI

Reply from Debutify AI
I am not a professional website designer however their level of support is unmatched! I had a call today where he not only addressed my concerns but also gave me some homework on what to change so that I appealed to people more! He fixed things for me while on the call! I am grateful

Reply from Debutify AI
10/10 thanks Mirza. Solved our solution quickly.

Reply from Debutify AI
Great customer service. Had a couple issues with setting up the themes and the different options. Asking for help, and got it almost right away.

Reply from Debutify AI
Excellent theme with outstanding customer support highly recommend!

Reply from Debutify AI
I had some issues on my website that I couldn’t fix myself. Mirza from Debutify Support was incredibly helpful. He immediately understood the problem and guided me step by step.
When we couldn’t solve everything through chat, he offered to jump on a Google Meet call. During the call, he quickly and efficiently fixed everything exactly the way I wanted. He was professional, fast, and really knew what he was doing.
Huge thanks to Mirza — absolutely great support experience!

Reply from Debutify AI
Mirza has helped me with many options in my store and how to use them. I truly appreciate the time he has taken to help me get things sorted so my customers have the best shopping experience.
Fran
Nalex Collection

Reply from Debutify AI
we were perfectly assisted in improving our website

Reply from Debutify AI
Scam artists. I no longer use their templates and so I logged in to cancel. I tried and it kept giving an error message. I selected to downgrade to their free account - great, it showed their was no payment due. A few days later, the yearly payment leaves my account!
No worries, ill reach out to their customer service team and explain... nope, got told their was no refunds to ensure 'fairness' to their customers!?
Ive tried again to cancel the subscription and its still giving me the same error!
Looks like a chargeback through the bank it is

Reply from Debutify AI

Reply from Debutify AI
Takes forever to get a reply... (if you even get one). Bad experience, never again.

Reply from Debutify AI
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.