Pretty posters, decently fast shipping/delivery, good quality of printing. Taking one star off because many designs are not available in the size I was looking for. Additionally, frames and framing se... See more
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I read some very negative reviews about this company after my order and I have to say my experience was only positive. The items are great and packaged well (although the box was ripped) but I appreci... See more
The company lies on it's website by saying you can cancel an online order if you contact them immediately after ordering. I tried this. I had not yet recieved any confirmation/email, my paytment had... See more
Company replied
Verified
Very fast shipping, the prints are much more afforable than other stores and really high quality. Would recommend !
Company details
Contact info
3.6
Average
8K reviews
Replied to 89% of negative reviews
Typically replies within 24 hours
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Don't believe what's on the web site
The company lies on it's website by saying you can cancel an online order if you contact them immediately after ordering. I tried this. I had not yet recieved any confirmation/email, my paytment had not been processed. But this company will never cancel. Desnio processed my order a few days later, charged me 6 euros for delivery, and 7 euros to return the package, and you have to deliver it yourself to a courrier. The quality was poor. A graphic image that appeared dark blue on thier web site, was deliverd as light blue on rather thin paper. My printed could have done better. There are far better suppliers out there, with quality prints and honest customer service.
17 November 2025
Unprompted review
Reply from DESENIO FRANCE
Hi and thank you for your review.
We are sorry that we were not able to cancel your order. On the website it should be stated that we cannot guarantee a cancellation, even if the customer contacts us right away, because the warehouse or our printing company is sometimes faster, so the customer gets the items as fast as possible. If you have any further questions about this, please contact our customer service at [email protected]
, and one of our agents will look into this for you once again.
Thank you for understanding,
/ DESENIO
Verified
Reply from DESENIO FRANCE
Bonjour Zoé, Merci pour votre avis. Nous sommes vraiment désolés que votre commande ait accumulé du retard.
Les délais de livraison ne sont pas contractuels; ils constituent une estimation fournie par les transporteurs et, de ce fait, peuvent être soumis à des modifications en fonction de leur charge de travail. Cependant, nous allons enquêter sur votre cas et revenir vers vous au plus vite.
Nous vous remercions pour votre compréhension.
Cordialement
DESENIO
Verified
Verified
I never got my pack
1 December 2024
Reply from DESENIO FRANCE
Dear Elise,
We are very sorry you haven't received your package yet. The tracking shows that your package was returned to us at the initiative of the carrier, it is possible that the package was damaged during transit. We are very sorry about this situation and offer you our sincerest apologies.
We can resend an order as a replacement, at no additional cost, or we can refund you. Which option do you prefer?
We remain at your entire disposal for any further questions and wish you a nice day.
Team DESENIO
Verified
Poor product quality
Poor product quality, expensive return fees, poor customer services !
28 November 2024
Reply from DESENIO FRANCE
Dear Marine,
We are sorry to hear that you are not satisfied with the quality of our canvases.
We strive to achieve the best possible quality for our products, and the return costs for a canvas are indeed higher than for a simple poster due to their size and weight with their wooden frame. One of our agents responded to your return request and provided you with all the necessary instructions and information for this return. We are sorry that this information following your request did not meet your expectations.
Team DESENIO
I ordered November 24th and it's…
I ordered November 24th and it's december 2nd and my order has not even been send.
2 December 2024
Unprompted review
Reply from DESENIO FRANCE
Dear Anaëlle,
Thank you for your message, we can confirm you that your order placed on the evening of 24/11 has been prepared and shipped on 26/11 as its tracking indicates via its carrier Colis Privé. It is currently marked as being out for delivery as of today. You should therefore receive your package at the chosen pickup point very soon.
We remain at your disposal for any questions and wish you a good day.
Team DESENIO
Verified
Great experience
Very fast shipping, the prints are much more afforable than other stores and really high quality. Would recommend !
10 November 2024
Good experience with some caveats
Pretty posters, decently fast shipping/delivery, good quality of printing. Taking one star off because many designs are not available in the size I was looking for. Additionally, frames and framing service are severely overpriced; I ended up buying frames from IKEA for half the price and framing the posters myself for free.
9 November 2024
Unprompted review
Verified
Verified
Attention la dimension de la photo…
Attention la dimension de la photo prend en compte des bords blancs de taille variable selon la photo. Qualité de l'impression très mauvaise, je peux faire la même chose avec mon imprimante. Je ne recommande pas.
30 September 2024
Reply from DESENIO FRANCE
Cher Yoann,
Nous sommes navrés que vous ne soyez pas satisfait des affiches que vous avez commandées. Nous nous efforçons de rendre notre description de produit aussi claire que possible et l'inclusion d'une bordure blanche dans l'affiche est incluse dans la description du produit. Cela peut être le choix de l'artiste lui-même, photographe ou studio design.
Nous nous efforçons d'obtenir la meilleure qualité possible et nos affiches sont donc fabriquées à partir d'une combinaison d'encre durable et de papier premium 200gr/m2 de haute qualité avec une finition mate et résistant au vieillissement.
Nous restons à votre disposition pour toute question et vous souhaitons une bonne journée.
SCAM
Hi,
I wanted to cancel my previous order immediatly because I wanted to add an other poster.
They did not accept my request and so i had to pay twice the shipping !!!
I bought today but it's the last time. It's written that you can ask to cancel, and i did it immediatly and they refused. That is a scam
1 August 2024
Unprompted review
Reply from DESENIO FRANCE
Hello,
Thank you for your review.
We're sorry but we can't cancel the order that is already processed. Our customer service has already sent you the e-mail so if you have any other questions, please reply to us in this way.
Have a nice day !
Verified
Very good value
Very good value, however, I would prefer to pay more and have real glass and a sturdier frame.
13 May 2024
Reply from DESENIO FRANCE
Dear customer,
Thank you for the kind words. We are very happy to hear this! All our frames come with a plexiglass as described on our website. This material is lighter and stronger than the regular glass.
If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team.
the delivery was not made at my place…
the delivery was not made at my place by DHL and colis privé - big disagreement
7 May 2024
Unprompted review
Reply from DESENIO FRANCE
Dear client,
We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Sadly we can not find any contact information attached to your review. Would you please reach out to our customer service? This will ensure that we can look together at this matter and hopefully find the best solution.
We wish you a beautiful day!
Verified
Very fast and professional
Very fast and professional. Nice quality Scandinavian photos.
22 April 2024
Reply from DESENIO FRANCE
Cher Romain,
Nous vous remercions pour vos compliments. Nous sommes heureux de lire cela ! Si vous avez des questions ou si nous pouvons vous aider, n'hésitez pas à contacter notre Service Client. En vous souhaitant une belle journée!
Verified
Verified
We were happy with quality before.
We were happy with quality before.
But this time: From 10 ordered frames 5 were severely damaged and not usable (4 times 70 x 100 cm,1 time 50 x 70 cm)
Packaging absolutely not appropriate for the weight of the frames.
14 day delivery time in 2 parts - which was not announced in advance.
Client service friendly but took 3 days to answer for the missing second part of delivery.
We will see how it works with refunding of the damaged frames. No fun at all.
30 March 2024
Reply from DESENIO FRANCE
Dear client,
We are very sorry to hear that your frames were damaged during transport. We strive to use the best packaging material for the shipping of our products. We are making every effort to provide our customers with products of high quality.
Our warehouse had divided your order into two parcels due to the volume of your order.
One of our agent is getting back to you very soon about the damaged frames.
We wish you a lovely day!
Verified
Reply from DESENIO FRANCE
Cher Client,
Merci d'avoir porté ce problème à notre attention.
Nous sommes désolés d'apprendre que vous n'avez jamais reçu votre commande.
Notre service client vous contactera dans les plus brefs délais. De cette façon, nous pourrons examiner cette situation ensemble et, espérons-le, trouver une bonne solution.
Nous vous souhaitons une agréable journée !
Cordialement,
DESENIO
Top!
Very clear delivery tracking, very good quality posters (type of paper and printing) protected in a suitable package. I highly recommend this brand.
5 March 2024
Unprompted review
Reply from DESENIO FRANCE
Dear customer,
Thank you for the kind words. We are very happy to hear this!
If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team.
DESENIO.
Verified
The parcel has been damaged upon…
The parcel has been damaged upon arrival, then sent back to the supplier. Desenio suggest me to proceed to the rembursement, or to send again the items. One of them was not anymore available. I have asked to exchange against another ref available, but it has not been taken in account….
Finally, I received 4 items instead of 5, and a rembursment of the one not available.
I need now to place another order to fulfil my wishes.
Looking forward to read your comments.
Regards. Gérard Fourcade
29 January 2024
Unprompted review
Reply from DESENIO FRANCE
Dear Gerard,
We are very sorry that your first parcel arrived damaged by the carrier, unfortunately damages can sometimes happen during the transit and as you have mentioned we have immediately sent a preplacement order with an EXPRESS home delivery, which the value is higher than the standard delivery.
The item that could not be sent again was out of stock when your replacement order was prepared and we proceeded a refund as we cannot modify an article that could alter the invoice with a different price.
We feel sorry that the solutions we have offered you weren't enough and that you gave us a 1 star review while we did our best to compensate the inconvenience you experienced.
We hope nonetheless that you will shop with us again in the near future.
Have a great day.
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