Diamond Car Mats Reviews 863

I have tried several times to contact this company that produces car mats.
I have experienced the worst customer service and honestly feel scammed.
They do not respond at all, and there is no information about where my package is.
This is completely unacceptable, and I will definitely be filing a complaint.

Ordered from this company, and I never received my order after several months. I email them, and for two months they just keep saying it’s caught in customs and it’s not their responsibility. After leaving this review, they have reached out to me to replace or refund.

These are my 5th set from this company : merc C63, BMW M6 & X6 and just bought for Merc EQC & BMW X1 . I have had no complaints whatsoever, mats fit great and enhance the interior of the cars. When I put in the last order early Dec2025 I mistakenly put left hand drive however quickly emailed the company who instantly replied and communicated with me until the order was shipped. Both arrived 23-12-25 .

Used multiple times now and this latest was so poor, I won't be using them again.

Oversized mats that keep catching the driver pedals, so had to remove the driver mat. Same on the passenger side, so completely defunkt and void for the front.

Stitching is loose and torn after a mere few weeks of use, rips within the mats have appeared, again after weeks of use.

Completely different to other experiences. Quality has gone downhill and won't be using again.

Ordered mats 27 October 2025 and no reliable tracking was given. They were always fast to reply to messages but are now not replying and I have no mats 1 1/2months later. I am now chasing up with my bank to get refund. No good.

It is already the third time I have ordered car mats from Diamond Car Mats. Twice for a Peugeot 208 and once for a Mini Cooper. Everything was delivered perfectly and fit 100% in the cars. I would recommend Diamond Car Mats to anyone.

After a previous order for my Mercedes, I decided to order the wife's new BMW 1 series to jazz it up a little.

Wow, I should have read the recent reviews! The fit is absolutely abysmal! The quality since my first 2022 order and now, night and day! The pedals get caught on the mats because they're oversized. As a result of the oversize, the mat doesn't click into the body properly. An absolute shower of $hit on this one ...

Guys, you've let yourselves down, and unfortunately, it is unlikely that I will order from you again. Poor form on this one.

We are super pleased with both sets of mats we have bought from Diamond Car Mats (for a Duke & a Smart). They were very easy to install and fit perfectly - covering all the hard-to-clean carpet areas. They are great quality, look super smart and are dead easy to clean! They have transformed our cars.

I’ve bought 4 sets of these over the last to years for mine my wife’s and kids cars last set being for my son as he passed his test a had a brand new car so the quality has gone for bad to worse rear mats are all like new as no one sits in back very often passenger mats ok but drives in my sons were only 10 weeks old and worn through I asked for a replacement and was told NO it’s wear and tear their now a year old and driver mat is ready for the bin never worth the money utter rubbish look nice new but dont wear well better off buying rubber ones from dealer I would NEVER BUY AGAIN SO POOR

Avoid this company if you don’t want to buy rubbish. Bought a set of car mats for my Audi S3, arrived and as soon as they were fitted they weren’t right. Constantly kept on moving due to no materials being supplied to fit them. Despite contacting the company numerous times I never received anything to fix them with. 12 months later they are unusable now. The so called ‘leather ‘ has worn away in several places and upon contacting them today I received a reply to say exactly what was covered by the so called guarantee. Basically nothing. All they could offer me was a link to buy more!!!!!!! Obvious by the way they respond that they don’t care about their customers. Don’t waste your money.

These carmats fit impeccably. Very pleased with the quality.
Delivery took 2weeks.
Thanks

Avoid at all costs the product is poor and not leather as claimed. Sent me wrong colour then asked me to return at my expense for replacement. This was to China and cost in excess of £100. Item was sent by DHL who advised that address was either incomplete or did not exist!
The company after various threats finally refunded the cost of the carpet but I still await a refund of the postage!
I will take them to the Small Claims Court.
As stated avoid at all costs! You have been warned!

@BOGDAN: Don’t buy from these people. I’ve bought some car mats and came the wrong size and from their point of view they are on although they came oversized or not enough material and overall don’t fit. I’ve ordered the mats for a Skoda Octavia 2021 and the back ones are the worst as the overhang at the exhaust tunnel is 8cm instead of 18 and the front ones I get the acceleration throttle gets jammed pressed as they are quite short and these people only answer maybe once a week

Love the design. Sturdy and comfy. Had a tracking hiccup, but all fine.

Fast and easy installation. Took just minutes with no tools.

Waterproof and stain-resistant. Handles spills effortlessly.

Super easy to clean. Wipe and done, no stains or dirt buildup.

Absolutely disgusting company. Been waiting 4 months now. Been fobbed off that there’s a big demand 2 months ago and heard nothing since. Sent 8 emails. Going legal now. Stay away from this company. There con artists!

Ordered complete set of car mats in November 2024

Six weeks later………in January 2025 they emailed asking for information about my car which I had already submitted at the time of the order.

The mats would not arrive for another six to ten weeks!!

Ridiculous

No reply to emails whatsoever

Eventually my message via Facebook was replied to, and resulted in a refund to me with no apology and no response to my further polite message explaining that I was disappointed

I did not get the complete refund that I paid - as they say the exchange rate has dropped - I feel conned

Good luck getting hold of these mats at all - let alone in a timely manner

Good luck with their so called ‘customer service’

Swerve!

I purchased a set of these car mats as they were very nice looking and appeared !!! ??? to be good quality, how wrong could I be. I have had the mats around 3 months and there is already a hole in the drivers side , I have done very little mileage and so can only put the hole down to poor quality . I have written to Diamond car mats who just appear to want to give me a stock answer and have no interest in any kind of customer aftercare, all they keep saying is that over time they will wear away and therefore wear and tear is not covered under their 12 month warranty plan. WEAR AND TEAR , I HAVE HAD THEM 3 MONTHS !!!!
I would not recommend this product or the company in any way shape or form.

23/10/24 added as requested from trust pilot.

The above information is what has happened can I ask Diamond car mats ask what further information they require ,in a nut shell , as stated , the mats have been used for around 3 months with little use in that time and a hole has appeared in the footwell. I gave diamond the option but they chose to say that in the three months this was wear and tear ???? .
Again I will say the product is very poor as is the customer service . Avoid this product and company ?