Complete disaster, needed to access an important stock option document from a few years ago. Had the link, account username and password but the insisted on a Code from the email account I no longe... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Worst site I have ever used. If Trustpilot had zero stars, that's what this would get. It is clear that with a 75% one-star rating that DocuSign has no interest in or intention of improving. There... See more
Non existent account management, shocking support - there is no way to contact anyone other than via email or webchat. So relieved to be ending the subscription. This is one of the worst vendors I'... See more
We stopped using docusign 6 months ago because of the price increase. I could not figure out how to cancel the subscription and the platform does not allow you to remove credit card details, one card... See more
I'd give 0 stars but I do use it, and it serves a basic e-signing purpose. Other than that, I find this software a scam. Their plans are deplorable and are not suitable for any business big or small.... See more
Easy to use but as I have experience from using another signing platform they are a little more advance. When i have to send a 5+ page documents would be convenient if they had a initial all pages opt... See more
I have seen worse ... But ... One inoperable text box, however, the question had already been answered. Input field definitions that were to strictly defined ie. they wouldn't accept correct, but... See more
Works well but the limits are too unforgiving. I just needed a few documents, but a correction count as a new envelope. Made a mistake in someones name? -1 A signer request a different email a... See more
docusigns business strategy: let's make things so hard so we can keep charging. they purposely bombard you with specials only to charge you crazy fees later. after painstakingly getting them to cancel... See more
Every single client has had issues receiving the DocuSign proposals. We have asked them to check their email settings, their spam and junk folders. Still nothing. I'm spending more time following up a... See more
Horrible experience! Starting with unfair price, paying 14€ for 5 enclaves is stupid high, and it is impossible to get anywhere below 14€. They were charging me without offering any refund, so I had... See more
Plenty of free alternatives, and they have terrible customer support. Subscribed for a specific feature, upon subscribing it wasn't available. When asked for a refund, they site their terms of ser... See more
Docusign is an absolute joke. Worst experience to get the most mundane signing task done. I received a document for signing, signed the document and sender came back and said the signature was feint.... See more
I wish there was a choice for No star being given to this company. They have the absolute horrible customer service that's outsourced & maybe chat GPT. They have been over charging me for thelast two... See more
I had used Docusign several years ago. Recently I received an email supposedly from a well-known company sent via Docusign that they are withdrawing funds from my account. I panicked as I realized I... See more
I would give zero stars if I could Absolute joke of a company! Cancelled my subscription well in the time frame, had to ask multiple times - no confirmation was ever sent then I was charged AGAIN at... See more
In my career I've dealt with difficult suppliers, but this has been the worse. All they care about is the sale and then after that you deal with contacts via emails and no support from the account m... See more
The account forced an upgrade when I couldn't correct an email address typo - even though it was still within the number of envelopes I was allowed to send within my subscription. Then when I complain... See more
We cancelled and they still charged us. We provided the confirmation email and no response. We've got hours into getting refunded but still nothing. We are having to dispute this on our credit card.... See more
Save your time by not going through their stupid questions from housing SANCTUARY. I mean it's not even to apply for a property but to be on the application system. Doesn't keep details keeps asking... See more
My DocuSign account was closed a few months ago. However, I'm still being charged monthly. When I went to the support page and tried to create a support ticket to ask them to fix this and refund the c... See more
Docusign is charging me for renewal even though their website will not let me reset my password so I can cancel the service. After many hoops, I was able to login, cancelled but they still refuse to r... See more
If you sign up with DocuSign, pray you never have a support situation. DocuSign does not provide any way to contact them...everything is handled through a ticket process, but unfortunately it's a big... See more
Warning!!!!!! Do NOT sign up with this scam company. If I could give 0 stars, I would. DocuSign is by far the most frustrating and dishonest company I’ve dealt with. Once you sign up, you cannot... See more
I was a monthly customer for 2 years. We used Docusign for parent waiver forms for an annual youth event. This year, my card was charged $799 for services I didn't fully understand, didn't authorize o... See more
IF there was an option to give this company ZERO star's I would, I have had an ongoing dispute with them, since April this year and even though I have more than one contact within the business, not on... See more
Trying to sign a Docusign document from my solicitor is virtually impossible. I’ve spent ages filling in a form but before I finished, it ‘timed out’. I didn't mind that I had to re-establish the... See more
1. I don't want to log in to DocuSign to get support or post an idea, particularly when it defaults to a "free" account for 30 days. So that's why I'm resorting to TrustPilot to complain. What can... See more
Docu-sign is a scammer, please stay away from this company. Don't give your credit card information. They have many hidden charges without giving you any clue. I was a member for 4 weeks and they issu... See more
We were selling our house in France and needed two verify our identities. We are in the UK and so the only document available is our Passport which has a reflective cover. We tried 8 times, each time... See more
Terrible experience avoid, I have been locked out of my account and I keep changing the password but I seem to be on an eternal loop. There is no one I can actually speak to and after many emails... See more
We have been trying to cancel our DocuSign subscription for months, but it's been a nightmare. The support portal just keeps redirecting us to our account manager, who takes weeks to respond—if at all... See more
It was hard to use and would not save documents needed while getting a job. Then they charge 120 dollars for the year, after I have not used it for 8 months. They give no notification that the renewal... See more
I have beeen trying to change our subscription for 2 months now, and keep getting directed to the support section on the portal. The portal tells me to get in touch with my account manager. After week... See more
Typical Cali tech Co. The service seems intuitive and helpful, until you have a problem. Then, all the time you supposedly saved, is wasted trying to contact nonexistent support. Good thing there a... See more
What a terrible service. takes one of the easiest things a computer can do and turns it into a data-collecting, subscription-baiting, option-lacking, confusing mess. If Adobe wasn't their only real co... See more
They’ve been charging me recurring subscription fees for 10 years—without a single email notification and without me logging in even once during that time. There’s no clear way to contact support or r... See more
Impossible to get a hold of support. I need support because DocuSign does not acknowledge my paid account. Since DocuSign doesn't acknowledge my account, I can not submit a ticket. There is no phone n... See more
Terrible customer service. One year after using them they automatically took £240 out of our bank without contacting us first and now (becuase I noticed 5 days after the 14 days) they will not return... See more
Disappointed!!!… Cancelled my account & had confirmation that the account was cancelled , plus was given a date. Docusign have taken nearly £400 out off my account 10 days after my cancellation... See more
Support is not the word. It does not exist There is a firewall around this company. I dont want to renew, so I tried to delete my credit card information and docusign wont let me do it on my acco... See more
Worst customer support experience I've ever received. Simple question "I downgraded my plan from 2 person business plan to 1 person personal plan within the 30 day period. Am I eligible for a refund?"... See more
I needed to sign two documents for our cruise and I thought I needed to download and pay for DocuSign in order to finish the paperwork. Put my information in, signed to papers, sent them off. I didn't... See more
Docusign is awful. They don't send a signatory a pdf copy to review before signing nor do they send a pdf after signing. Also when all parties have signed they don't send a copy of the fully signed a... See more
DO NOT SIGN UP! I just signed up and there is no way to STOP THE SUBSCRIPTION. They block you from speaking or even contacting customer support. I'm having to contact my bank directly to stop the dire... See more
I have tried everyway to contact DocuSign regarding a signing in problem. This problem started two weeks ago and all i have received are e mails to say they will contact me. All i have received are M... See more
Downloading invoices/receipts often doesn't work. It reached the point where we had to cancel the subscription. However, once you cancel, you won't be able to access the invoices page at all. Ev... See more
Company details
Written by the company
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over 1 million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives.
Contact info
221 Main Street, Suite 1000, 94105, San Francisco, United States
- 877-720-2040
- docusign.com
1.4
Bad
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor IT Support
I have an ongoing issue with documents being sent from the Docusign portal not being received by recipients. I approached Docusign Support for assistance and whilst they acknowledged a number of their users had this problem, they approached to resolving it was dismissive and unhelpful. I have cancelled my subscription at renewal.
11 February 2026
Unprompted review
Surprise Charge
My account had an automatic annual renewal on it and I was charged. I was surprised that I was charged for 3 users instead of 1. Two of the users no longer work at my company so I did not want to pay for a full year of subscription that I did not intend to renew and will not use. These are major charges for a small business. I reached out to DocuSign and they refused to refund me for those two users. I asked to speak with management several times and each time the customer service agent refused to do so. I am very disappointed with the service I received and wanted to share my experience with the community.
10 February 2026
Unprompted review
Excellent customer service even though I was closing account
We stopped using docusign 6 months ago because of the price increase. I could not figure out how to cancel the subscription and the platform does not allow you to remove credit card details, one card must be on file. So when my card was charged six months later, I was dreading contacting customer service and trying to get a refund. But the process was very smooth and they did the refund and closed the account with no trouble. I really appreciate this because usually companies make this process complete hell.
9 February 2026
Unprompted review
I subscribed to DocuSign's…
I subscribed to DocuSign's API/developer service but Docusign failed to deliver this service entirely. I attempted to cancel through their sales representative in mid-January 2026, but was unable to find any way to cancel through their website or support channels (wasn't even able to log in despite using proper credentials).
I was charged $75 on January 5, 2026, and filed a credit card dispute for that charge. Despite this, I was charged another $75 on February 5, 2026, totaling $150 in unauthorized charges.
On February 7, 2026, I contacted DocuSign live chat support. The agent (Jeri) confirmed my account was closed on 02/05/2026. When I requested a full refund for both charges, the agent told me I would need to remove my credit card dispute first, essentially asking me to give up my only leverage before they would consider a refund. The agent then abruptly ended the chat while I was still responding, without resolving the issue.
DocuSign made it impossible to cancel through normal channels, continued billing me after I attempted cancellation, and their support agent terminated the conversation without providing a refund or resolution - all of which makes me sure I'll never return to Docusign.
6 February 2026
Unprompted review
A well oiled machine of a scam
This company is a well oiled machine of a scam. They have or at least had the credibility of offering legit e-signature services. But their systems are intentionally designed to confuse you to increase their sales by getting unwanted products.
Avoid this company at all costs! My small business lost so much money to them over the course of 4 years through their overpriced products. But we have learned.
6 February 2026
Unprompted review
Excited about product
Previous renewal was challenging, however for this term they were accommodating and helped us optimize our package based on the previous term's utilization. They were proactive in letting us know what was going on and our account rep Gabriela was amazing. Overall satisfied with the service and the product is really best in the industry when compared to alternatives.
6 February 2026
Unprompted review
Greedy and inflexible—Avoid the annual plan!
I would give DocuSign zero stars if I could. This company has proven they care far more about "money grabbing" than they do about customer satisfaction or fair business practices.
I have been a subscriber with an annual plan, but I wasn't using the service enough to justify the cost. My subscription renewed automatically, and I realized it just two days later. I immediately cancelled the service without using a single envelope or feature from the new billing cycle.
Despite the fact that I had not used the service for even a second of the new year, they refused to offer a pro-rated refund. Because I was on an annual plan, they kept the entire year's payment. Had I been on a monthly plan, I would have only lost one month of fees, but DocuSign chose to pocket hundreds of dollars for a service I won’t be using.
My advice to existing or new customers:
NEVER select the annual plan. They will lock you in and show zero flexibility if your circumstances change.
Check the alternatives. There are many other e-signature platforms out there that are much cheaper and actually value their customers.
DocuSign is a "money hungry" corporation that hides behind their fine print to keep funds they didn't earn. Save your money and go elsewhere.
26 January 2026
Unprompted review
I wish I can give it a negative star
I wish I can give it a negative star. When I tried to cancel the subscription. It was offered 3 months free, which turned into a trap. It starts to charge me after 1 month. The customer service just lied and denied they had the offer. I left the account untouched for three month and was charged a lot for that.
27 November 2025
Unprompted review
Website is painful to navigate and the program is byzantine to use
Worst site I have ever used. If Trustpilot had zero stars, that's what this would get.
It is clear that with a 75% one-star rating that DocuSign has no interest in or intention of improving.
There are no meaningful instructions, no clear navigation map, it seems that each time I want to use the same document I have to revisit the Add Fields section. Even when I have finished an item, I have to find a new page for a preview and then send. Forget intuitive -- it is not logical.
That's the problem with them being number 1 -- they don't have to try at all ... and they certainly are not.
30 January 2026
Unprompted review
Terrible customer service
Terrible customer service. One year after using them they automatically took £240 out of our bank without contacting us first and now (becuase I noticed 5 days after the 14 days) they will not return it.
26 January 2026
Unprompted review
Rip off merchants!
They continue to ignore me after signing up accidentally and won't refund my money. Don't go near this business(if you would even call it that)
23 January 2026
Unprompted review
My las letter to Docu Sign
My las letter to Docu Sign: Hello,
Thank you for confirming that the refund of USD 450.00 has been processed. I do appreciate your assistance and follow-up throughout this case, and I want to personally acknowledge your efforts as part of the support team.
That said, I must express my deep dissatisfaction with the overall experience with DocuSign.
As mentioned previously, my account was closed just two days after subscribing, which prevented me from completing or using the service for its intended purpose. This situation was the result of repeated issues on DocuSign’s side, not user error. As a consequence, I paid for a service that I was never able to properly access or complete.
The total amount charged was USD 465.00, including the USD 15.00 subscription fee. While I understand that the USD 450.00 refund has been approved, the remaining USD 15.00 represents a charge for a service that was never effectively rendered. From my perspective, this amount was lost due to circumstances completely outside my control.
I want to be clear: the issue here is not the amount itself, but the way this situation was handled. Unfortunately, this has been the worst experience I have had with a digital service provider. Paying for a product that could not be used due to internal errors leaves a very negative impression.
Although I genuinely appreciate your individual support, my experience with DocuSign as a company and as a service has been extremely disappointing. Based on this experience, I will not recommend DocuSign as a product or service, and I will be sharing my honest feedback and reviews on platforms where DocuSign is evaluated by potential users, so others can make informed decisions.
For this reason, I respectfully request confirmation that the full amount of USD 465.00 will be refunded, including the subscription fee, in order to fully close this matter in a fair and satisfactory way.
I look forward to your confirmation.
Kind regards,
Francisco
16 January 2026
Unprompted review
Docusign is THE MOST DECEPTIVE COMPANY…
Docusign is THE MOST DECEPTIVE COMPANY I HAVE EVER ENCOUNTERED IN MY EXTENSIVE WORLD TRAVELS AND 40+ YEARS IN BUSINESS WHEN IT COMES TO TERMINATING YOUR ACCOUNT WITH THEM - ABSOLUTELY HORRIFIC!!!!
23 January 2026
Unprompted review
Overpriced
Overpriced, poorly designed, and often dysfunctional—plus, their sales approach is overly aggressive. Save yourself the trouble and seek out more reliable e-signing options elsewhere.
16 December 2025
Unprompted review
Terrible Customer Service
There is no issue with the product itself; however, the level of customer service has been unacceptable. I have been attempting to speak with a customer service representative since 22 December and have received no meaningful response, aside from repeated messages stating that someone will be in touch.
As a paying client, we have requested multiple call backs and have yet to receive one, despite DocuSign stating that their expected callback turnaround time is between 25 and 30 minutes. This lack of communication and failure to meet stated service standards is extremely disappointing.
16 January 2026
Unprompted review
Lots of hidden charges
Lots of hidden charges, misleading dishonest pricing. Arrogant unhelpful customer support. Avoid.
1 January 2026
Unprompted review
Not safe
Not safe , they deleted valuable contracts and refuse customer support , now I have to use legal proceedings to recover deleted contracts
10 January 2026
Unprompted review
Complete disaster
Complete disaster, needed to access an important stock option document from a few years ago. Had the link, account username and password but the insisted on a Code from the email account I no longer had access to. Their website said contact support, I did and they refused to help. They also asked for a phone number but refused to recognise international formats. What decade (century) are they living in.
Do not trust them with anything important which, given the business they are in is pretty much anything!
13 January 2026
Unprompted review
Dont do it
dont do it! support, care help with contracts... useless! the worst supplier i have ever experienced in 40 years!! find an alternative to docusign. trust me!
Adobe/Acrobat is the best.
13 January 2026
Unprompted review
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