Doorzo Reviews 951

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the platform for providing access to Japanese markets and sellers, making it easier to obtain niche merchandise. People highlight the user-friendly website, smooth purchasing process, and helpful services like pre-storage photos, which ensure order accuracy. Consumers also value the careful handling of items, with secure packaging that prevents damage during transit. The delivery service is generally considered fast and reliable, with clear communication about shipping status. Many reviewers express satisfaction with the speed and efficiency of the service. Customers also appreciate the generous coupons and the extra care taken to protect items with ample bubble wrap. Overall, reviewers consider Doorzo a trustworthy and reliable proxy service for purchasing items from Japan.

Based on these reviews

Rated 5 out of 5 stars

pretty good which can combine purchase different from japan shop websites and they also provide coupon free proxy. they also join websites 2nd hand product and new product. you can pay diff way other... See more

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Rated 5 out of 5 stars

I switched from Neokyo to Doorzo and never been happier. They have a good customer service always gotten an answer the same or next day. Always packed my stuff in perfectly fitted bags, never gotten... See more

Rated 5 out of 5 stars

I like this proxy for the very minimal fees and quick purchase processing. Ordering lots of small items like books adds up on many proxies that charge 300-500 yen per item while Doorzo charges 50-300... See more

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Rated 5 out of 5 stars

while it does take time for them to pack and ship out your package, it arrives very safely and is clearly handled with care. they organize it very nicely in the box and wrap the outside with plastic f... See more

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Rated 5 out of 5 stars

Was skeptical at first but went ahead with my first order. Really happy with the purchase but it would’ve been perfect if there’s an easier way to choose air ship even though it initially said only al... See more

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Rated 5 out of 5 stars

The website is really easy to use. It gives you access to Japanese sellers and market, which I have used to buy trading card games, figurines and even soft toys. Purchase whatever you want and let... See more

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Rated 5 out of 5 stars

I love this app! It’s made obtaining merch for niche franchises I love SO much easier. I spend hours searching for things that we normally wouldn’t get the chance to see at cons/local shops! The one h... See more

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Rated 5 out of 5 stars

Ordered a pokemon slab with the option to authenticate since there are many fake slabs lying around these days. Arrived within 2 weeks with clear clarity of the status of my cards, from seller shippin... See more

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Rated 3 out of 5 stars

Doorzo is still my favourite proxy, it’s affordable, easy and trustworthy. However the consolidation and time it takes to hand ‘into shipping ready’ packages over to post is very very long. It should... See more

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Rated 5 out of 5 stars

Easy to use, reliable and very generous with coupons! This is my 6th time using Doorzo, I managed to get some out of print figures like Ultra-Act Evil Tiga, MS Girl Unicorn Gundam [Awakened] and S.I.C... See more

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Rated 1 out of 5 stars

Fourth tine of purchasing from Doorz, and final. You only find out what a company is like when things go wrong. I purchased an item labelled as working and on arrival it was obvious its not working, t... See more

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Rated 5 out of 5 stars

User from the Philippines! 🇵🇭 I usually use a different proxy service but decided to try Doorzo because of their coupons. Buying items felt no different from ordering on local online shops and... See more

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Rated 5 out of 5 stars

Love Doorzo, it's so easy to navigate the app to see where your order is, and I've gotten a few packages with them and never had anything go wrong so far. As a visual kei fan in the UK, there's litera... See more

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Rated 5 out of 5 stars

This is my 2nd time using Doorzo and everything was just as smooth as the 1st. All sellers that I orderec from are legit and offer authentic products, all items were packaged well and arrived safely,... See more

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Rated 5 out of 5 stars

Doorzo truly delivers when it comes to premium Japanese pop-culture books. My second haul included AKIRA CLUB by Katsuhiro Otomo, Ghost in the Shell PERFECT BOOK, and the Devilman Daikaibō series—and... See more

Rated 5 out of 5 stars

Doorzo has been my favorite app to order things from Japan. Everything was so simple and quick. I love unboxing my packages as they were always so well packed with tons of bubble wraps. Everything al... See more

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Rated 5 out of 5 stars

perfect for ordering from japan, but only if you're buying multiple items at once because otherwhise the shipping costs alot. ordered a few times by now and everything arrived safely. thank you!!

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Rated 5 out of 5 stars

Great company with a wide selection of stores and products from Japan. I've never had a problem with them at all, some items can be pricey yes, but when you factor everything in its understandable and... See more

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Rated 5 out of 5 stars

I must admit I was remiss in not reviewing this sooner, the transaction was acyually completed back in March 2025, my apologies. It appears Doorzo actually vets the sellers to weed out the scams. All... See more

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Rated 2 out of 5 stars

SLOW process to consolidate and shipping. Even had parcel returned back because value exceeded courier limit, which they should have know the term earlier. The worst is when they tell parcel has... See more

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Rated 5 out of 5 stars

Doorzo is the best Japanese proxy service without fail! They provide plenty of coupons and discounts. Doorzo also supports all the major Japan marketplaces such as Rakuma, Rakuten and Mercari. I highl... See more

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Rated 5 out of 5 stars

Typical Japanese efficiency. All items are shipped quickly and all shipping statuses are updated promptly. Prices were excellent for the golf clubs I purchased. The only complaint I can find is the se... See more

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Rated 5 out of 5 stars

Doorzo has given me many opportunities to get what I want for a fair price, including shipping fees, etc. I have been using Doorzo for almost a year and I am very happy to have found this app. I have... See more

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Rated 2 out of 5 stars

It’s very frustrating trying to place orders with AnyBuy. What’s the point of advertising that you can buy from any website from Japan if you take a long time reviewing the order request? I have tried... See more

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Rated 5 out of 5 stars

I've made several purchases with Doorzo over the last three months, several days! The Team at Doorzo is incredibly helpful and their service is reliable and goes above and beyond! Their fees are reas... See more

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Rated 2 out of 5 stars

The shipment is very bad! I ordered 2 products ans it took like how many days in the warehouse, they should consolidate the shipment if u order multiple products by default as the apps is in japanes... See more

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Rated 5 out of 5 stars

It was smooth transaction, my item arrived in good condition. I would recommend buying stuff in doorzo to find items that are not usually available outside of japan.

Rated 5 out of 5 stars

Perfect first order! I opted for the cheapest sea shipping method..this took 60 days from Japan to Pennsylvania and everything arrived perfectly! Doorzo package everything extremely well and I’m super... See more

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Rated 5 out of 5 stars

Doorzo has become my go-to proxy. Both the app and website are incredibly user friendly, and the customer service is extremely fast and helpful. The proxy fees are some of the lowest I’ve seen, and th... See more

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Rated 5 out of 5 stars

I’m really happy with my recent purchase of Pokémon slabs. The delivery was quick and smooth, and the items arrived safely in excellent condition. Each slab was well protected with secure packaging, w... See more

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Rated 5 out of 5 stars

Recently I realised that their competitor B***e (which i have been using for awhile, at least 20 consolidated shipments so far) was eating into currency conversion rates to earn from my purchases.... See more

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Rated 4 out of 5 stars

I really like how simple it is to navigate the app, and it’s super convenient for someone overseas. They handle everything quite well too. The only problem I have is I’ve noticed the shipping fees hav... See more

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Rated 5 out of 5 stars

I have ordered through Doorzo several times and have only had good experiences. First of all, the whole process of searching, buying, consolidating and shipping is made so seamless through their well-... See more

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Rated 5 out of 5 stars

at first, i was worried about ordering from doorzo since i thought it might've been a scam proxy. but when i ordered my first 2 hauls of merch & makeup, i was stunned! they gave so many options to ver... See more

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Rated 5 out of 5 stars

It was very enjoyable experience to buy on Doorzo apps when you find your products need especially on Jdm parts. At first I’m Reluctant to purchase but when you start finding the item it was very easy... See more

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Rated 4 out of 5 stars

1. The response time when raising a customer ticket is slow, but great customer service. Issues raised are clarified clearly, making it simple to understand. 2. Signing in for points can be improve... See more

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Rated 5 out of 5 stars

I had received my 6th parcel delivered to my resident from my purchased @Doorzo platform. Doorzo is very reliable and an efficient platform for buyers to engage. Smooth Shipping and Updates. Packaging... See more

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Rated 4 out of 5 stars

There is a variety of reasonable prices that are better than sites like eBay/Mercari in the States. There is also some nice coupon deals that come up pretty often as well which is pretty nice. The onl... See more

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Rated 5 out of 5 stars

The buying of the selected priduct was easy to follow and quite fast to process. The shipping took roughly a week, which is reasonable and quick (given the distance between countries and the toll/ta... See more

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Rated 5 out of 5 stars

Doorzo is great because everything is so smooth— from ordering, paying, and through shipping! They are fast at purchasing your desired items and their extra services are superb as well like the pre-st... See more

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Rated 5 out of 5 stars

Super easy to use, very straightforward, highly recommended for kpop/jpop fans who wants access to japan merch. All items arrive safely to warehouse and to my doorstep. Packaging is excellent and pric... See more

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Rated 1 out of 5 stars

Where do I even begin?.... I placed an order for several items last week. All of them arrived at Doorzo's warehouse by the end of last week. I paid for the consolidation fee. Their policy operates on... See more

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Rated 5 out of 5 stars

This is my first online purchase via doorzo. It was good experience since dealing with far east continent. Doorzo did gave advice on safety and conditions of items to buy. Smooth communication and fee... See more

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Rated 5 out of 5 stars

First time trying out Doorzo and will be using it again in future purchases. App is easy to navigate and I love that they provide coupons like 0 purchase fee. Received my package earlier than I expect... See more

Company replied


Company details

  1. Online Marketplace
  2. Exporter
  3. Figurine Shop
  4. Flea Market
  5. Hobby Store
  6. Trading Card Store

About Doorzo

Written by the company

Doorzo Top Japan Proxy Service

With over 10 years of extensive industry experience, Doorzo is a reliable partner for Japanese shopping enthusiasts worldwide. We are official partners with Japan's Top Stores, including Mercari, Rakuten, Rakuma, Yahoo! Auctions, Bookoff, and more.

Based in the heart of Akihabara, Tokyo, Doorzo offers seamless international shopping services, connecting Japan's unique products to the world.

24/7 Automated Proxy Purchasing

Wide Selection: New and vintage toys, figures, game consoles, books, and more. No matter what you want from Japan, you can buy it here.

Convenient Shopping: Access via website and app anytime, anywhere, providing you with a more convenient shopping experience.

Secure Transactions

Safe Payment Options: Various credit cards, PayPal, Alipay, and more.

Unbeatable Prices: Competitive rates for all your favorite Japanese products.

Cost-Effective Shipping

Consolidation Service: Combine purchases from multiple websites before shipping them out internationally.

Free Storage: Up to 60 days + 30days paid storage.

Excess Packaging Removal: Minimize shipping weight and cost.

Professional Support

Multilingual Team: Fluent in English, Simplified Chinese, Traditional Chinese, and Japanese.

Real-Time Order Tracking: Keep track of your purchases easily.

Customer Reviews: See what others say about Doorzo.

Exclusive Benefits

Special Deals and Discounts: Enjoy promotions and savings.

Secure and Reliable: Your satisfaction is our priority.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

951 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Satisfied experience

It was smooth transaction, my item arrived in good condition. I would recommend buying stuff in doorzo to find items that are not usually available outside of japan.

4 February 2026
Rated 5 out of 5 stars

Best Proxy server Doorzo

I switched from Neokyo to Doorzo and never been happier. They have a good customer service always gotten an answer the same or next day.
Always packed my stuff in perfectly fitted bags, never gotten any damages. I will be continuing to use this Proxy server, Thank you Doorzo!^^

5 February 2026
Rated 1 out of 5 stars

Worst Refund Policy

Recently my doorzo parcel went missing during delivery, and now doorzo only want to refund me ¥5,338 for an order declared as ¥27,400. Their terms of service state full refund. This is a joke, use at your risk.

5 February 2026
Unprompted review
Doorzo logo

Reply from Doorzo

Dear Customer,

We sincerely apologize for the unpleasant shopping experience you have encountered and truly regret the frustration this situation may have caused.

Regarding your parcel compensation, we would like to clarify that the compensation amount is determined solely by the logistics provider, based on their internal assessment standards and procedures. As a purchasing platform, we unfortunately do not have the authority to intervene in or enforce changes to their decision, and we kindly ask for your understanding in this regard. Please also rest assured that the compensation issued by the logistics company has been fully passed on to you without any deduction.

Every user is very important to us, and we genuinely hope to provide you with a safe, reassuring, and enjoyable shopping experience. We are currently continuing to actively communicate and follow up with the logistics provider on your behalf to monitor the case and seek further progress. At the same time, our customer support team remains in close contact with you through the customer ticket to ensure timely updates and assistance.

Your feedback is deeply valued, and we truly appreciate your patience and understanding. We remain committed to supporting you and improving our service experience moving forward.

Rated 3 out of 5 stars

Overall is good but consolidation…

Overall is good but consolidation process take a little bit long time.

5 February 2026
Doorzo logo

Reply from Doorzo

Dear Customer,

We sincerely apologize for the long waiting time and for the unpleasant shopping experience this may have caused.

Regarding the extended processing time for order consolidation, the recent increase in order volume has led to delays in the review process. That said, providing a smooth and positive shopping experience remains a top priority for us. To improve the situation, we have already arranged additional warehouse staff to help speed up handling times and ensure users can receive their desired items as soon as possible.

If you have any questions or need further assistance, please feel free to contact us anytime via your customer ticket. Our support team will continue to follow up closely and provide timely assistance, so please rest assured.

We truly appreciate your patience and understanding, and we remain committed to improving our service for you.

Rated 5 out of 5 stars

Doorzo Delivered the Legends: AKIRA, GITS & Devilman

Doorzo truly delivers when it comes to premium Japanese pop-culture books. My second haul included AKIRA CLUB by Katsuhiro Otomo, Ghost in the Shell PERFECT BOOK, and the Devilman Daikaibō series—and every item exceeded expectations. The books were well-protected, genuine, and arrived in great shape despite international shipping to India. I really appreciate how Doorzo opens the door to iconic anime and manga reference books that are difficult to source elsewhere.

3 February 2026
Rated 5 out of 5 stars

Easy to use

Easy to use, hassle free purchases from Japan. Handling and shipping fees are fair too.

28 January 2026
Unprompted review
Doorzo logo

Reply from Doorzo

Thank you for your review. We’re glad to hear that you found Doorzo easy to use and that your purchases from Japan were hassle-free. We’re also pleased that the handling and shipping fees met your expectations.

Rated 2 out of 5 stars

Very slow for AnyBuy, only good for secondhand

It’s very frustrating trying to place orders with AnyBuy. What’s the point of advertising that you can buy from any website from Japan if you take a long time reviewing the order request? I have tried using AnyBuy to buy items on sale or limited purchase, but they sell out or Doorzo waits until the sale ends to cancel/refund my purchase for the AnyBuy request. I cannot recommend them for AnyBuy and they should not promote the service if they fail to fulfill it more times than they can actually do it.

28 January 2026
Unprompted review
Doorzo logo

Reply from Doorzo

Dear customer,

We are truly sorry for the inconvenience this experience may have caused you, and we sincerely appreciate you taking the time to share your feedback.

Regarding the issue you mentioned, we would like to kindly explain that while we always hope to help our users successfully purchase their desired items, we also need to carefully assess whether an item can be supported for purchase and whether it complies with purchasing and shipping restrictions. These checks are necessary to ensure a smooth and compliant process for our users.

Please note that the review time for Anybuy requests is generally within one business day.

To better understand your specific situation and provide more accurate assistance, we warmly invite you to contact our customer service team directly. Our team will be more than happy to look into the details for you and do their best to support you and find a suitable solution.

If you have any further questions or need additional assistance, please feel free to reach out to us at any time. We truly value your experience and will handle your request with care and sincerity.

Thank you for your understanding and patience.

Rated 5 out of 5 stars

perfect for ordering from japan

perfect for ordering from japan, but only if you're buying multiple items at once because otherwhise the shipping costs alot. ordered a few times by now and everything arrived safely. thank you!!

19 January 2026
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Reply from Doorzo

Thank you for your feedback. We’re pleased to hear that your orders from Japan have arrived safely and that you’ve had a positive experience overall. We appreciate your comment regarding shipping costs and understand the importance of planning purchases accordingly. Thank you for choosing Doorzo, and we look forward to assisting you again.

Rated 5 out of 5 stars

doorzo experience!

while it does take time for them to pack and ship out your package, it arrives very safely and is clearly handled with care. they organize it very nicely in the box and wrap the outside with plastic for extra reinforcement. i live in the usa so there are tariffs:/ but no problems with the process and they do their paperwork correctly.

8 January 2026
Doorzo logo

Reply from Doorzo

Thank you for sharing your Doorzo experience. We’re glad to hear that your package arrived safely and that you were satisfied with the careful packing and protective packaging. We appreciate your understanding regarding the packing and shipping time, as well as any tariffs that may apply in the USA. It’s great to know that the process went smoothly and that all documentation was handled correctly.

Rated 5 out of 5 stars

Order Arrival

My pacakage no# 2658413936 came just as in the expected date after it came to the warehouse within a week and paid for the shipment so fast, i recommend Doorzo for those who want to buy stuffs and goods from japan if you can't get a credit card especially for those who lived in South East Asia who can't afford a credit/debit card incase your worrying on how to pay for them, So Thank You for letting me shop and hoping to shop here again.

20 January 2026
Unprompted review
Doorzo logo

Reply from Doorzo

Thank you for sharing your experience with us.

We’re pleased to hear that your package arrived on the expected date and that the shipping process was quick and smooth after it reached our warehouse. We’re also glad that Doorzo was able to provide a convenient payment solution for you. Thank you for your recommendation, and we look forward to assisting you with your future purchases from Japan.

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