Dubaro.de Reviews 11,350

Good Site for ordering and choosing prefered configuration, also good support trough phone or email.
And one more thing they have prepared PC for transport so good i think it didnt move trought Transport.
All best.

I bought a desktop comupter. Its case lighting didn't work so that I reported. I provided all picture and sitation for 2weeks. And then no answer... It took another month to get their response. And they asked me to return the case even if I already I use and installed all program. Think about how I can ship back the case only... In short they sold defective part but not responsible!

Awesome service well prepared and well constructed genius cable management and a friendly service

I purchased a PC from Dubaro in March 2024 for a price more than €2,000. Since then, my experience has been a continuous sequence of hardware failures, repeated support returns, excessive delays, and complete disregard for customer communication. As of January 2026, I still have not recovered my computer and I have been unable to use it since mid-August 2025.

I placed my order on March 5th and the PC was shipped on March 11th. On March 25th, 2024, graphical issues appeared (a lot of diagonal lines appeared on the screen), clearly related to the graphics card. I returned the PC to support on March 27th with the box of it (they forced to have it). On April 19th, the graphics card was sent back to me alone, without its original box or documentation, and the issue remained. I had to send the GPU back again on May 27th, 2024. The issue eventually “disappeared” without transparency in early June before sending it back.

Time passed.

In mi-August 2025, a far more serious issue occurred. When powering on the computer, the case turns on but the motherboard immediately reports a CPU error. I cannot access Windows or even the BIOS. The issue is constant and makes the PC completely unusable.

After two weeks without resolution, I sent the PC back to support on September 5th, 2025. It was received on September 12th and shipped back on September 22nd. I received it on September 25th with exactly the same issue. During this return, Dubaro formatted my NVMe drive containing Windows and my data, without resolving the problem. All tests performed afterward were done strictly at Dubaro’s request by email. After further tests, I sent the PC back again on September 30th, 2025.

The PC was received by Dubaro on October 7th, 2025. During this service return, the CPU was replaced. The PC was sent back to me and received on October 19th, 2025, with the new processor installed. The issue was still exactly the same. Additional tests were requested by Dubaro and carried out between October 23rd and October 27th, 2025, without success. I therefore sent the PC back yet again on November 1st, 2025. Dubaro received it on November 5th, 2025.

From that point on, the situation became unacceptable. As always, they asked to not send any messages for the following three weeks. I complied. On November 28th, 2025, after three weeks and two days without any update, I requested information. After several emails ignored, Dubaro finally replied on December 3rd, refusing to provide updates on the grounds that they would be “speculative,” deliberately leaving me in the dark.

On December 10th, 2025, I requested an update again, without any response. On December 15th, after another follow-up, I was given a highly suspicious DHL tracking number showing incoherent activity dating back to November, including recipient refusals that clearly did not correspond to my shipment. Five hours later, I received another message from Dubaro stating that the PC was merely “ready for shipment,” directly contradicting the earlier message.

I let them the Christmas holiday to do something; but nothing happened, no news.
So on January 5th, 2026, having still received nothing, I requested an update. No reply. Same on January 7th. On January 8th, I was hastily sent (15h40 when they closed at 16h) a DHL tracking number indicating that the package had already been delivered on January 5th… in Germany. I live in France and obviously never received the PC.

In practical terms, I have been deprived of a PC costing over €2,000 for more than five months. My hardware has been immobilized since early November 2025, the issue persists despite a full system format and a CPU replacement, and customer support is incapable of providing either a solution or coherent communication. Everything about this situation suggests that Dubaro is deliberately delaying until the customer gives up.

I strongly advise against Dubaro. This level of disorganization, opacity, and disregard for customers is completely unacceptable for hardware at this price point.

I recently bought a high-end PC for over 6k euros. I had to wait longer than usual because the Corsair case wasn’t in stock. The package was well insulated, and there was no damage during transportation. I’m still exploring my new system and making adjustments according to my needs and preferences, but that’s expected.

The experience was excellent! I ordered the PC on Friday, and by Tuesday it was already built and shipped. The only delay came from DHL, which took about five days for delivery. The build quality is perfect, and I couldn’t be happier. I bought it mainly to play Battlefield 6, and the performance is rock solid — averaging over 200 FPS on Ultra settings at 2K resolution. One small improvement I’d suggest is adding an order status tracker on the website for customers who purchase as guests without creating an account. That would make it even more convenient. Otherwise, the email updates after each step work perfectly and keep you well informed.

Little scare with a motherboard red light but it got resolved on its own thankfully when I swapped the rams. Otherwise, everything great.

CPU was assembled as requested, flexible choice of components to be used, from ordering to receive took around 6 working days. All the goods were well packed, and the delivery was done with extra care. I fully recommend it.

Fast delivery, thanks

Ok, have to rewrite this review, because I had to find an adequate wording for this BS Dubaro just dropped with my very first (and last) order from this trader-roleplay-company.
I ordered a 3000€ PC on July, the 25th, over one week before my summer vacation began. My plans were 1 week of PC-Configuration, 1 week of test runs on stream and one week of streaming. Until July, the 30th I got updates via Mail. The production and tests finished, the PC should get on it's delivery. From that date on, I never got any updates anymore. On August, the 4th I opened up a ticket via Mail, what is going on with my delivery. Never got an answer on that. On August 6th I got a Mail from the credit bank, that Dubaro sent the PC and grabbed the money. On August 7th I sent another ticket via mail, why I never got a shipment tracking. Finally I got an answer on August 8th in which they told me, that my PC was sent to the wrong person. In a phonecall I got the info, that my PC was delivered to france. WTF! Over all that was told in a very sloppy & cheeky way. Finally I asked, what they wanna do to send me my System as fast as possible. Well, they only offered the possibility to wait for the redelivery of the french person, who got my PC, then check it and then send it to me again. That is not the fastest possibility. But in Germany the subsequent performance is implemented by law. In this Case: Rebuild the PC and send it again.
I don't know, how long it takes for the french one to send it back, if it will ever return.
I don't know, if that person returns it without manipulation, with all components I ordered.
As a new customer I don't know, if Dubaro will recheck the order.
So I cancelled the order from my side. Dubaro confirmed the cancellation and... waited over 2 1/2 weeks until they refunded the money back to the credit bank. In all that time the financial plan of that bank was active, so I couldn't order from another trader.
In the end I even don't know, if that PC even existed, if the story of France was true or if Dubaro tried to scam me. Has a delicate taste of it.
I never got a glimpse of evidence. Yes, we are all not free of mistakes. That's not the problem. But a good company shows it's quality in reactions on things, that are not going well. In my case, it was everything, but customer-friendly.
So this was the story, how Dubaro crashed my whole plans for my vacation. I absolutely despise this company. Ah, and the irony: The PC I ordered was one from the "Hardware Dealz" series. A partner from Dubaro, which got a youtube channel on which they sometimes mock at traders, that are selling bad PC-Systems or which got massive problems with delivery. Maybe they should do a video about Dubaro.
As we say in Germany:"Wer im Glashaus sitzt, sollte nicht mit Steinen schmeißen." ;)
I absolutely advise against this company. Was the worst experience in ordering in the internet I ever had.
Never again.

Edit 23.09.2025
"Hey G S
vielen Dank für dein Feedback. Wir verstehen, dass der Versandfehler sehr ärgerlich war, solche Fehler dürfen nicht passieren, können aber in Ausnahmefällen vorkommen."
-> Natürlich kann das vorkommen. Und dann sieht man zu, dass man schnellstmöglich den Fehler ausbügelt, sich entschuldigt und die Maschine schnellstmöglich zukommen lässt, wenns sein muss, noch mal zusammenbauen und vor allem mal checken, wo eure Rechner hingehen. Jedes vernünftige QM einer halbwegs laufenden Firma gewährleistet das.

"Wichtig ist: Du hast deine Finanzierung selbstverständlich vollständig erstattet bekommen, nachdem du dich entschieden hast, den Rechner nicht mehr haben zu wollen."
-> Da die Situation schwammig af war, ich keinerlei Evidenz über irgendwas bzgl. des Rechners hatte und zudem nicht im Ansatz nachvollziehen konnte, ob eure Geschichte mit Frankreich stimmt, war der Rücktritt vom Kauf die logische Konsequenz. Und dass man das Geld zurückzahlt ist eine Selbstverständlichkeit.

"Dies kann leider schon mal ein paar Tage dauern."
-> "Ein paar Tage" ist gut. Ihr als Händler habt unverzüglich nach dem Rücktritt den Betrag zu erstatten, spätestens bis 14 Tage später. 2 1/2 Wochen sind nicht 14 Tage später. Und nein, die Berufung darauf, dass die Ware erst wieder eintreffen muss, zieht hier nicht, weil ich mit der Bestellung ab dem Zeitpunkt nichts mehr zu tun hatte, zu dem ihr den Rechner durch halb Europa geschickt hattet. Es gab keinen Grund, das Geld nicht sofort zurückzuzahlen. 2 1/2 Wochen kommen nur dadurch zustande, da ihr gewartet habt, bis der mutmaßliche Franzose den mutmaßlichen Rechner zurückgeschickt hat. Ihr wolltet euch auf meinen Buckel absichern.

Von „Betrug“ kann daher keine Rede sein.
-> Es fühlt sich genau so an. Vielleicht baut ihr wirklich gute Rechner, kann und will ich nichts zu sagen. Aber am Ende zeigt ihr im Konflikt unprofessionelles Verhalten.

Super Computer and fast delivery would buy again. Top line parts for the price

1313 eur setup. it was really well done,packaged and the parts seemed to have been cleaned before. The prices are quite fair considering that purchasing the parts in my country would have been 100-120 eur more expensive. lovely experience and customer support. if you want a prebuilt in Europe then it should be your go-to.

Ordered a PC for more than 2.5k Euro and when it arrived, parts of the chassis were not installed and the system didn't boot up properly. The GPU fan was not installed correctly (the clip was partly off) and the GPU did not work. Very annoying. Dead on Arrival with an experience that the stuff is badly built. Really shitty quality.

Conclusion:
Not correct built, not tested - really annoying sh*t. I have paid via Amazon payment so probably I will send them back their crap and get my money returned.

They promised me that they will sent me a return slip so that I can return the pc for free, but since then, no words from them, except the fact that they are getting annoyed by me for insisitng.
Now I'm stuck with a computer that do not start at all !!
Very unprofessionnal !
Still no return slip !!!

Rating will change once my issue is resolved.

Today my 3700 euro PC arrived.

Positives - From order placement to delivery extremely fast. It is well packaged and secured.

Negatives - Order arrived without my GPU. I am now sitting with my new system and no GPU. However they have responded and am resolving the issue.

I've always built my own PCs, but this time decided to be lazy. I was a bit sceptical at first, but was positively surprised. Everything is assembled properly, very nice cable management, packaged well. Despite skipping "priority" option, PC was assembled and shipped quickly. Additional instructions how to mount GPU weren't needed by me, but definitely nice to have for people with less experience.

I am very satisfied with service and with PC from dubaro. I got PC quickly, safety and in very good price :)

Excellent job done and all în advertised time. Delivery one day earlier even.

I bought two pc from Dubaro, one before the pandemic, and one in September 2024. Both times at a very good price. The service is fast, clear, the delivery with DHL had no issue.

Twice I had to contact their customer service that was very reactive and efficient. I definitively recommand !