I was informed by the responsible manager, Mohamed Magdy, the Egypt branch manager, to send my email to him in order to resolve the issue. After that, he took control of my email without my knowledge... See more
Company replied
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See what reviewers are saying
I had an experience with this firm, investing a significant sum. While the results were not as expected, I would like to thank Blake spectrum for their service.
Company replied
Verified
Dupoin gave me a 30% credit bonus on my first deposit, plus it’s a swap-free account — so no overnight fees. Makes trading much easier for small-capital users.
Company replied
Not sure why some people are having problems, but for me, everything’s been smooth so far. I’ve withdrawn a few times and the last one was just a few days ago. Just wanted to share my side, 'cause... See more
Company replied
Company details
Written by the company
Dupoin is a financial service provider in the area of brokerage for trading in spot Foreign Exchange, Precious Metals and CFDs in Global Indices, Energy, Stock & Share and Cryptocurrencies. Dupoin is authorized and regulated by The Anjouan Offshore Finance Authority (L15624 / DM) and also Financial Conduct Authority (FRN 622574) for dealing in Over-the-Counter Derivatives Contracts and Spot Foreign Exchange Contracts for Leveraged Foreign Exchange trading. Traders can choose between two account types, the Standard Account and Premium Account, each tailored to different trading preferences and capital requirements. Dupoin offers a maximum leverage of up to 1:1000 and competitive spreads starting from 0.0 pip. At Dupoin, we merge innovation with accessibility through cutting-edge technology to enhance your trading. Access advanced tools on our premier platforms: Dupoin App, ActsTrade, and MetaTrader 5. Join Dupoin now for a revolutionary trading journey! For more information, visit us at: https://www.dupoin.com
Contact info
Hamchako, Mutsamudu, The Autonomous Island of Anjouan,, Union of Comoros, Comoros
- [email protected]
- dupoin.com
Dupoin | One-Stop Trading Platform
3.4
Average
60 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an experience with this firm
I had an experience with this firm, investing a significant sum. While the results were not as expected, I would like to thank Blake spectrum for their service.
12 January 2026
Unprompted review
Reply from Dupoin
We take all client feedback seriously.
We advise readers to be cautious of promotional content about other companies posted in our review section.
If you have any genuine concern regarding your account or trading experience, please contact our official support team using your registered email so we can review your case properly.
I was informed by the responsible…
I was informed by the responsible manager, Mohamed Magdy, the Egypt branch manager, to send my email to him in order to resolve the issue. After that, he took control of my email without my knowledge or consent, which caused me direct harm.
Accordingly, I consider this behavior to be fraud and deliberate deception by the company.
6 February 2026
Unprompted review
Reply from Dupoin
Thank you for your feedback. We take security concerns seriously.
Please note that Dupoin will never request access to a client’s personal email, passwords, or login credentials. This is strictly against our internal policies. We have no record of any Dupoin representative accessing or controlling a client’s personal email.
To allow us to review this properly, please contact our official support team using your registered email and share any relevant details. We encourage all clients to communicate only through our official channels.
I’ve never had any issues with delays
I’ve never had any issues with delays, and my funds are always transferred quickly.
6 February 2026
Unprompted review
Reply from Dupoin
Dear Nureen Nabila Azman,
Thank you very much for your positive feedback.
We’re pleased to hear that you’ve experienced fast transfers and no delays. Ensuring timely and reliable fund processing is a key priority for us, so it’s great to know this has been reflected in your experience.
Your trust and support mean a great deal to us. We’ll continue working to maintain the high standards you expect.
Thanks again for taking the time to share your thoughts.
Best regards,
The Dupoin Team
Execution is quick
Execution is quick, which is vital for my daily trading. Charts are clean on the platform and fees are decent.
28 October 2025
Unprompted review
Reply from Dupoin
Dear Brandon Chandler,
Thank you very much for your kind feedback.
We’re glad to know you had a positive experience. It’s encouraging to see our efforts reflected in your review.
Your support means a lot to us.
We’ll continue striving to provide consistent, reliable service, every time.
Thanks again for taking the time to share your thoughts.
Best Regards,
The Dupoin Team
Reply from Dupoin
Dear NURUL ATHIRAH BINTI AZMI,
Thank you for your 5-star review.
We truly appreciate your support. It’s always encouraging to hear that someone had a positive experience with us.
Our team strives to provide a dependable and thoughtful service every step of the way.
If there's ever anything you need, we're here to help.
Thanks again for taking the time to share your feedback, it really does make a difference.
Best Regards,
The Dupoin Team
Dear DReview Response from Dupoin Markets Ltd.upoin Team,
Dear Dupoin Team,
I acknowledge receipt of your response regarding my review on Trustpilot. I understand that my account actions were found to be in breach of trading rules, which led to restrictions being applied.
However, I would like to clarify that I did not receive any prior notification about the breach or the restrictions imposed on my account. I also dispute the claim that my review contains inaccurate information about your processes or compliance measures.
I request a detailed explanation of the specific trading rules that my account actions allegedly breached, along with evidence of the notifications you claim were sent to me. Additionally, I would like to know what steps I can take to resolve this matter and retrieve my deposit funds.
I expect a prompt and transparent response addressing my concerns. If the issue remains unresolved, I will consider escalating this matter to relevant regulatory authorities and consumer protection agencies.
I await your detailed response and resolution.
Sincerely,
Riaz Ahmad
Account Number: 2035435
Email: saleemjaana882
This response seeks clarification on the breach of trading rules, requests evidence of notifications, and demands a resolution to the issue.
11 January 2025
Unprompted review
Reply from Dupoin
Dear Akber Ahmed,
The situation described in your review has already been reviewed thoroughly by our support and compliance teams. Your account actions were found to be in breach of our trading rules, which is why restrictions were applied. These findings were communicated to you multiple times through our official channels.
While you are free to share feedback, inaccurate claims about our processes or compliance measures cannot be accepted.
Dupoin operates under strict regulatory and security standards, and all actions taken on client accounts follow documented procedures. If you need additional clarification, please reply to our official support team and we will assist you directly.
Best Regards,
The Dupoin Team
Verified
moving money in and out is quick
moving money in and out is quick, which matters a lot. Dupoin is easy to trade on and I feel confident using it regularly.
30 December 2025
Reply from Dupoin
Dear Gene Barnes,
Thank you very much for your kind feedback.
We’re glad to know you had a positive experience. It’s encouraging to see our efforts reflected in your review.
Your support means a lot to us.
We’ll continue striving to provide consistent, reliable service, every time.
Thanks again for taking the time to share your thoughts.
Best Regards,
The Dupoin Team
This company is a scammer
This company is a scammer. It disabled my account and also ate my deposit. I had a deposit of about 1000 dollars on it. They have also disabled my account. First they put it in red mode. Now after six or seven months, they have disabled my account. It means that my entire deposit was also said to have been consumed. I request my friends, please save your equity and stay away from this broker.
6 July 2025
Unprompted review
Reply from Dupoin
Dear Sher Ali,
The situation described in your review has already been reviewed thoroughly by our support and compliance teams. Your account actions were found to be in breach of our trading rules, which is why restrictions were applied. These findings were communicated to you multiple times through our official channels.
While you are free to share feedback, inaccurate claims about our processes or compliance measures cannot be accepted.
Dupoin operates under strict regulatory and security standards, and all actions taken on client accounts follow documented procedures. If you need additional clarification, please reach out to our official support team and we will assist you directly.
Best Regards,
The Dupoin Team
Verified
My daily trading platform
feel safe using Dupoin for my daily trades. reliable platform and withdrawals hit my account fast. clear options.
16 December 2025
Reply from Dupoin
Thanks for the fantastic review!
We’re so happy you enjoyed your experience. We strive to provide the best possible service, and your feedback lets us know we’re on the right track.
Don’t forget to check back with us for new updates and offers!
Best Regards,
The Dupoin Team
Verified
happy with Dupoin.
Navigating the app is a breeze. Reached out regarding a deposit query and support was super helpful. Happy I went with Dupoin.
14 December 2025
Reply from Dupoin
Thanks for the fantastic review!
We’re so happy you enjoyed your experience. We strive to provide the best possible service, and your feedback lets us know we’re on the right track.
Don’t forget to check back with us for new updates and offers!
Best Regards,
The Dupoin Team
Unable to withdraw my $7,000 — no response from support
I deposited $7,000 into Dupoin, but when I tried to withdraw my funds, the withdrawal option was disabled and I couldn’t submit any withdrawal request. I contacted their support team multiple times, but no one responded.
This situation is extremely concerning, and it has caused me significant stress because I cannot access my own money. I’m posting this review to warn others to be cautious.
I hope Dupoin will resolve this issue and return my $7,000 as soon as possible.
6 November 2025
Unprompted review
Reply from Dupoin
Dear Oanh Cao,
We sincerely apologize for the inconvenience and concern this situation has caused.
Please rest assured that Dupoin takes all withdrawal-related matters seriously. Withdrawal issues are usually related to account verification, compliance checks, or technical review processes, and are not intended to restrict clients from accessing their funds unfairly.
Kindly contact our official support team with your registered email address and account details so we can investigate your case promptly and assist you accordingly.
Best Regards,
The Dupoin Team
Dupoin support team not reply my emails
Sir I can't understand how to contact dupoin. Sir I Wil send email dupoin customer support but dupoin support team not reply my email.
1 December 2025
Unprompted review
Reply from Dupoin
Hi there. We’ve checked your case and can confirm that our team has already contacted you several times through email and messages. If you didn’t receive them, it may be due to delivery or inbox filtering issues.
Please double-check your inbox (including spam/junk). If you still need assistance, kindly resend your message to [email protected]. We’re ready to assist once we receive your confirmation.
Very Good ♥️♥️
23 November 2025
Unprompted review
Reply from Dupoin
Dear Ahmed Saleh Tareq,
Thanks for the fantastic review!
We’re so happy you enjoyed your experience. We strive to provide the best possible service, and your feedback lets us know we’re on the right track.
Don’t forget to check back with us for new updates and offers!
Best Regards,
The Dupoin Team
easy to use
I like the convenience and speed of Dupoin trading platform.
24 July 2025
Unprompted review
Reply from Dupoin
Dear James Khoo,
We appreciate your feedback and your support. We're glad to see that you're satisfied with our platform. If there's anything specific you think we could improve, please let us know. We're always looking for ways to enhance the user experience.
Best Regards,
The Dupoin Team
Excellent support experience
Excellent support experience. I got clear answers right away and they guided me step by step.
25 August 2025
Unprompted review
Reply from Dupoin
Dear Belly Beh,
Thanks for the fantastic review!
We’re so happy you enjoyed your experience. We strive to provide the best possible service, and your feedback lets us know we’re on the right track.
Don’t forget to check back with us for new updates and offers!
Best Regards,
The Dupoin Team
Not providing withdrawal been trying to…
Not providing withdrawal been trying to get in touch with company but then are not responding and misbehaving. Worst experience ever.
I have not received any withdrawal neither i have committed any unusual activity
31 July 2025
Unprompted review
Reply from Dupoin
Dear Bharti Enterprises,
Sorry to hear about your experience. This is definitely not the kind of service we aim to provide.
Please reach out to our support team at [email protected] or via live chat with your account details. We’ll look into this urgently and help resolve it.
Thanks for your patience.
Best Regards,
The Dupoin Team
Verified
Perfect for first-timers like me
As someone new to trading, I found Dupoin’s platform really intuitive. The layout is clean, the app doesn’t lag, and their guides are beginner-friendly. I liked that I didn’t feel overwhelmed by complex tools.
16 July 2025
Reply from Dupoin
Dear Ah Looi,
Thank you very much for your kind feedback.
We’re glad to know you had a positive experience. It’s encouraging to see our efforts reflected in your review.
Your support means a lot to us.
We’ll continue striving to provide consistent, reliable service, every time.
Thanks again for taking the time to share your thoughts.
Best Regards,
The Dupoin Team
WARNING about DUPOIN Scam
WARNING..
My 4th review update
It's now been over 35 days since my account was blocked without valid reason. Dupoin continues to hide behind copy-paste emails saying “investigation is ongoing” — with no real updates, no timeline, no explanation. This is clear stalling and unprofessional behavior. Enough is enough. Stop wasting my time and release my funds.
My 3rd review update.
Received another generic email from Dupoin saying the "investigation is ongoing" — no timeline, no real update, just the same copy-paste excuse. It’s been over 29 days. This is not transparency, it's delay tactics. How long does it take to investigate a simple trading account? Stop wasting my time.
My 2nd Reply update to Dupoin Team.
Dear Dupoin Team,
Thank you for your response — however, I find it deeply disappointing and unacceptable.
It has now been over 25 days since my account (A/C: 2035378) was restricted without valid justification. Your team continues to send the same generic and recycled response claiming that an “investigation is ongoing,” yet not once have you provided:
A clear explanation of what exactly is being investigated
A specific timeline for resolution
Any actual progress or updates
This is not how professional, regulated brokers operate.
Let me remind you that I have already taken action by reporting your behavior on Trustpilot, Forex Peace Army, and have submitted details to relevant cybercrime and trading forums. I will continue to expand public exposure until this matter is resolved.
Enough with vague apologies — I demand a concrete answer and a definitive timeframe. If your platform has any integrity left, you should resolve this without further delay.
1st review is here. I deposited $250 into Dupoin and placed a trade during a news event. After making a profit and waiting the required 2 hours (as per their withdrawal policy), my account was suddenly restricted.
I have received multiple generic responses citing AML and Section 21.2/21.3 of their agreement, with no explanation of what rule I violated. It has been 20+ days with no resolution, and now support is not responding, and the account manager remains online but silent.
This feels like a classic B-Book broker trick: block the account when a client profits. Beware of depositing with them!
My trading account on MT5 was connected to a Dupoin server located in Indonesia, even though the broker claims to be regulated in the UK (FCA) and registered in Comoros under AOFA. This raises serious concerns about misleading regulatory claims. The actual trading environment appears to be offshore and unregulated, which is highly deceptive and puts client funds at serious risk.
The broker claims to be regulated by AOFA (Comoros), but when I attempted to contact them via their listed email domain (aofa-comoros.org), it was found that the domain does not even exist. This raises serious concerns that the so-called “regulator” may be entirely fake or fabricated.
11 June 2025
Unprompted review
Reply from Dupoin
Dear Sheraz,
Thank you for your feedback. We're truly sorry for the frustration caused. We understand how disappointing this must feel.
We can confirm that our team has already reached out and your case is currently under active review. We're working to provide a clear and fair resolution, and we appreciate your patience as we complete this process.
If you need further assistance, feel free to reach out to [email protected] anytime.
Thank you again for bringing this to our attention.
Best regards,
The Dupoin Team
🚨 Warning
🚨 Warning: Dupoin Scam Alert
I was referred to Dupoin by Nayef Al-Shafei, who promised:
$20 per lot in rebates
8–12% monthly profit from a "safe" trading bot
Full IB support and zero deposit/withdrawal fees
👉 After depositing $20,000, I faced:
$1,314 deducted during deposit with false promises of refund
141 lots traded, but only $665 rebate paid instead of $2,820
Execution manipulation (slippage, wrong price fill, wrong closing price)
Spread on Gold reached 150 pips!
Swap and commission charges without clear explanation
Withdrawal took days, with repeated excuses and complications
I have screen recordings and screenshots proving this.
❌ Dupoin is not trustworthy. They manipulate trades and scam clients.
I would like to re-open this case since the company mention to contact the account manager which is didn't do nothing I can proof this by my emails they just manipulates everything infront of people and they are proper scamers, please people becarful from this company and I will do the needful to make a case against them until when I get back my money.
30 June 2025
Unprompted review
Reply from Dupoin
Dear Asaad,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns.
Our team, including your Account Manager, has already reached out to you to discuss and resolve this matter. We kindly ask you to follow up with them directly so we can move forward with a fair and transparent resolution.
Your case remains a priority, and we’re here to assist every step of the way.
Best regards,
The Dupoin Team
Verified
Got a generous bonus
Dupoin gave me a 30% credit bonus on my first deposit, plus it’s a swap-free account — so no overnight fees. Makes trading much easier for small-capital users.
25 June 2025
Reply from Dupoin
Dear ShiYuan,
Thank you so much for your 5-star review!
We’re thrilled to hear that you had a great experience with us. Your support means the world to our team. If you ever have any questions or need assistance, don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Dupoin Team
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