Eco Baby Boutique Reviews 28

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered a few items and 1 wasn't in stock, I received an email immediately to let me know and gave me options for ones that were in stock. She also sent me links to purchase the item that wasn't in st... See more

Company replied

Rated 5 out of 5 stars

I'm really so very happy with the service of Eco Baby Botique! I ordered my daughter a My Happy Helpers learning tower late in the evening. Early the next morning, I received a personalised email t... See more

Company replied

Rated 5 out of 5 stars

Sue was amazing from the get go. I emailed her with all sorts of questions (I'm an annoying customer who wants all info before I purchase something!) and she was so helpful and friendly, giving me p... See more

Company replied

Rated 5 out of 5 stars

Beautiful product, fantastic value compared with similar products on the market - especially with free shipping. They got in touch with me preemptively when they saw the parcel had been delayed in tra... See more

Company replied

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Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

Your baby is the most precious little treasure in your life! So why not treat them as such? Eco Baby Boutique understands the importance of how sensitive a baby’s skin is and organic products are the way to go! The benefits of our certified organic range of baby wear are free from harmful toxic chemicals, pesticides, additives, harmful bleaches or dyes! Organic products help to prevent rashes and irritations to babies’ sensitive skin and our range are eco-friendly and provide comfort and superior quality. They allow the baby’s skin to breathe and avoid skin allergies ensuring baby is happy and comfortable. Our gorgeous range of eco-friendly baby clothes and products are based on the highest ethical standards such as global organic textile standards (GOT) certified cotton and Oeko Tex standard for bamboo. Our extensive range of baby products ensure only the best standards of care are considered for your baby with many made right here in Australia. Eco Baby Boutique has hand sourced within Australia local manufacturers who we believe offer the finest quality products available using the best ingredients and materials. This ensures our customers have access to an extensive range of unique products and collections. We hope you enjoy our organic baby range as much as we do!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28 reviews

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Rated 5 out of 5 stars

Great customer service and…

Great customer service and communication. Quality products

25 October 2025
Eco Baby Boutique logo

Reply from Eco Baby Boutique

HI Casey, thankyou so much for your lovely review. Eco Baby Boutique strives to offer our customers the best quality products available on the Australian market. We can't wait to see you visit again. Regards. Sue. Eco Baby Boutique.

Rated 5 out of 5 stars

Great customer service

The customer service was great. When the item I ordered was not available, Eco Baby Boutique contacted me as soon as possible and provided alternate options and updates on the delivery.

8 August 2025
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Reply from Eco Baby Boutique

Hi Karin, Thankyou so much for this amazing review! Eco Baby Boutique strives to offer a more personalised service to our customers. I'm so pleased you were happy with our unique style of service! I hope your friend enjoys the beautiful gifts!! Sue. Eco Baby Boutique.

Rated 5 out of 5 stars

Baby Play Gym

Customer service was amazing and Sue was great to deal with and communicate with. My order was sent and received in less than a week and my daughter is loving her new play gym 😊

3 March 2025
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Reply from Eco Baby Boutique

HI Elena I'm thrilled and happy that your baby girl loves the playgym and that it arrived in a timely fashion. Thank you so much for the lovely review. Take care. Sue.

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service.
So lovely, fast and reliable. Highly recommend purchasing from Eco Baby Boutique

30 January 2025
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Reply from Eco Baby Boutique

Hi Taylor, I always love to meet my customers and so it was a delight to personally drop by with your order. Thank you so much for you amazing review and I'm so glad you love the products. Regards. Sue

Rated 5 out of 5 stars

Exceptional experience

The care taken with the speed of the delivery between Australia & NewZealand, the beautiful packaging, and the quality of the products would definitely make us purchase again. Thank you!

10 March 2024
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Reply from Eco Baby Boutique

HI Christina, I am beyond thrilled that you loved our products for your little one yay! It's always exciting to receive an order from one of my New Zealand customers. Kind Regards. Sue. Eco Baby Boutique

Rated 5 out of 5 stars

Fantastic!

Susan was super helpful and the products were delivered quickly and of great quality!

5 February 2024
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Reply from Eco Baby Boutique

Thank you so much for your wonderful review Sarah. I think I may have started something big with you and Euca wood toys!! I'm so thrilled you love them and chose Eco Baby Boutique!!

Rated 5 out of 5 stars

Quick delivery and excellent product

Quick delivery and excellent product. Grandchild very happy

4 December 2023
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Reply from Eco Baby Boutique

Hi Ken, thankyou for your wonderful review! I agree the Tavolo convertible learning tower has made hundreds of children happy. As a grandmother myself I am thrilled your little grandchild is getting enjoyment out of being as high as the " big " people at the kitchen bench!! Thanks again. Sue. Eco Baby Boutique

Rated 5 out of 5 stars

Fantastic experience

Ordered a few items and 1 wasn't in stock, I received an email immediately to let me know and gave me options for ones that were in stock. She also sent me links to purchase the item that wasn't in stock, absolutely fabulous experience. The clothes are great aswell. Will definitely be shopping there again

14 November 2023
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Reply from Eco Baby Boutique

Hi Rikki, I was delighted to get your bundle together and send it off to you in a little gift box. I can't wait to see photos of your little one in your gorgeous choices. I am thrilled you loved shopping with Eco Baby Boutique and can't wait to see you back! Keep an eye on your emails for more discounts!!. Sue Eco Baby Boutique

Rated 1 out of 5 stars

Disappointed

Purchased what appears to be an item that wasn’t actually available?? Seems the website is not up to date, and the seller doesn’t actually know what is!

20 October 2023
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Reply from Eco Baby Boutique

HI Petra, I am so sorry that you had a disappointing experience. You have been refunded now for the full amount including the 1.99 fee via PayPal. Eco Baby Boutique strives to ensure a happy shopping experience. I am sincerely sorry this was not the case for you this time. Kind Regards. Sue. Eco Baby Boutique

Rated 5 out of 5 stars

Happy with the fast delivery of a…

Happy with the fast delivery of a quality product.

29 June 2023
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Reply from Eco Baby Boutique

Hi Jessica, thank you so much for your lovely comment and taking the time to review Eco Baby Boutique. I was so excited to send these gorgeous romper suits out to you !! I am sure your baby looks adorable in them XX Sue. Eco Baby Boutique

Rated 5 out of 5 stars

Best customer service

I had a question on the product and got a super quick reply. They posted the parcel the same day I placed the order.

18 June 2023
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Reply from Eco Baby Boutique

HI Julie, wow thank you so much! I see your order has arrived too. I hope you love it! Thanks again Julie and check out our emails for more discount codes! Kind Regards. Sue Eco Baby Boutique X

Rated 5 out of 5 stars

Friendly

Friendly, personalised service. Absolutely will recommend to friends and use them again myself!

9 June 2023
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Reply from Eco Baby Boutique

Wow Ruth! This is an amazing review! thank you so much. I am keeping an eye on the tracking for you. I can't wait for your order to arrive! I would love to see you shop again with Eco Baby Boutique. Regards. Sue

Rated 5 out of 5 stars

Highly Recommend

Delivery was exceptionally quick and the product was exactly what I wanted it to be.
I bought the shape toy for a baby shower gift and the mum to be loved it especially being made of wood.
Thank you so much for everything 😊

14 March 2023
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Reply from Eco Baby Boutique

Hi Sharyn, I'm so happy to know the Shape Sorter by Tooky Toy arrived on time as a gift for your friends baby Shower. I'm delighted to also know she loved it !!! Thanks for your amazing review. Regards. Sue. Eco Baby Boutique

Rated 5 out of 5 stars

Speedy delivery and Sue was really…

Speedy delivery and Sue was really helpful when I had queries about the product. Excellant!

21 February 2023
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Reply from Eco Baby Boutique

Hi Fiona, I'm so happy you love the Evo 2.0 and I loved the photo !! Thank you so much for your amazing review :)

Rated 5 out of 5 stars

10 Stars

Love that they send you a follow up email and status of delivery after they dispatch! Love when businesses go that extra! Happy with the product- will most definitely shop here again for quality and service!

19 February 2023
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Reply from Eco Baby Boutique

Hi Shallena , wow !! What a review !!! thank you so much. I am so thrilled you love the Evo Tower. They are brilliant aren't they. Love the review you are too sweet. Regards. Sue Eco Baby Boutique

Rated 5 out of 5 stars
Eco Baby Boutique logo

Reply from Eco Baby Boutique

HI Monica, Thank you for you lovely message. What a great choice you made with your giveaway prize!! I"m so happy you love it! Kind Regards. Sue. Eco Baby Boutique

Rated 5 out of 5 stars

Beautiful product

Beautiful product, fantastic value compared with similar products on the market - especially with free shipping. They got in touch with me preemptively when they saw the parcel had been delayed in transit to let me know they were monitoring it. Fantastic customer service, thank you so much!

31 January 2023
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Reply from Eco Baby Boutique

Hi Felicity, I am thrilled you love the product !! its one of our bestsellers!! Also very relieved to know it arrived safely. Regards Sue. Eco Baby Boutique

Rated 5 out of 5 stars

Satisfied customer

Ordered a shelf for my baby’s playroom. It was delivered sooner than I expected considering the Christmas holiday period and they even followed up with me after I had received the product to make sure everything was okay.

9 January 2023
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Reply from Eco Baby Boutique

Hi Fiona, I'm delighted to hear your order arrived in a timely manner. I am so glad you loved the toy shelf!! I keep a watchful eye on all my customers orders to make sure they get there !! Have a great day, Take care and keep well. Sue Eco Baby Boutique

Rated 5 out of 5 stars

I found what I needed

3 January 2023
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Reply from Eco Baby Boutique

Hi Carla, I hope you love the Fruit and Veggie Wash its one of my best sellers!! Its a great product and can't wait to get more you way whenever you want !! Regards. Sue. Eco Baby Boutique

Rated 5 out of 5 stars
Eco Baby Boutique logo

Reply from Eco Baby Boutique

Hi Mikaela, I hope you are loving the gorgeous Levo Rocker in organic cotton. Its one of our favourite products for little ones to soothe them to sleep. We loved getting this order ready for you. Sue. Eco Baby Boutique

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