E.ON Next Energy Ltd Reviews 188,211

Ease of finding the right Tarriff. EV driver so excellent overnight rates, one if not the most competitive on the market. No exit fees. Excellent communication, informing me of new tariffs, when my ac... See more

An excellent, speedy service by E.ON. Our old 2g/3g smart meter died leaving us without any gas. Customer support quickly responded and arranged for an engineer to visit my property within a couple... See more

Ashp57 has provided outstanding customer service throughout our time working with him. He supported us at every step, resolving issues with real knowledge, care, and due diligence through very diffi... See more

When I got through to Manvir today, I was facing a difficult and complex situation with my gas and electricity accounts. Manvir listened patiently. Then calmly arrived at an agreeable solution wh... See more

Contacted when reviewing my current dual gas and electric contract. Contact centre employee Naz very helpful and patiently reviewed my new options. Decided on fixed 14 months saving me £7 per month an... See more

After the recent installation of a Smart meter I wanted to say they were suberb. The whole process from start to finish was flawless. I would like explain why, I would also like to mention the exc... See more

After switching to E.ON, my power supply concerns became a thing of the past and I'm actually enjoying paying for electricity. The fact that they are open, transparent and charge a fair price, gives m... See more

The smart meter engineer went through the exchange of the meters step by step explaining along the way everything relevant for me to know. As it turned out that the gas emergency control valve was stu... See more

Very easy to swop tariff over to a cheaper one with immediate effect once my Eon statement made me aware of a significant saving available. Eon adjusted my monthly Direct Debit too without prompting t... See more

Would like to say big thank you to Karen customer service Agent who went above and beyond in advise re electricity account and more it was nice to hear cherry voice who was genuinely interested i... See more

Fantastic at every touch point from Smart Meter installation by Dave to customer support on whatsapp from Lawrence and Rebecca. Rebecca explained all points about the new smart meter tarrif in such a... See more

The girl was patient and understanding with my complaint assured me to not worry she would sort everyhing.She explained everything in great detail,so patient sent me all what i needed.Iam so g... See more

Needed a new gas meter and supplier, tried octopus,not easy to get a satisfactory response, British gas were an absolute nightmare, on the phone to them for 1hr and 40 minutes, clueless. Got in t... See more

E.ON Next did not complete the transfer of Gas and Electricity. They withdrew the electricity request for transfer from previous provider without my knowledge, which caused me multiple phone calls to... See more

Very helpful member of staff advised on the best fixed term for us and gave the figures. If there is one negative the staff members speak very quickly and as an elderly person sometimes struggle to... See more

Eon are a fantastic gas & electricity company. Customer's with a SMART METER can have peace of mind knowing Eon will look after you. They offer a range of fixed price contracts tailored to each in... See more

Moving into a new property, I chose EonNext as my supplier because I'd already been happy with them for years. Sure enough, the various staff on the phone have been efficient, warm and respectful -... See more

Before contacting E-ON Next I was having difficulty getting a gas meter connection for our self build property. I was impresses that E0-ON Next had a dedicated team for new builds and I dealt with Oli... See more

Since I have had a smart meter fitted - my bills have been mixed up!! Eon keep asking constantly for gas meter reading - when bill statement issued keeps saying unable to get a refund - texted eon - t... See more

I have a problem with my meter reading my prepayment key. Been trying to get someone to look at it and fix it before we completely lose power but have been told no one will even bother to look at it... See more

Avoid!!! Been absolutely shafted. From the set up being done incorrectly to the closing / complaints system taking an age and still coming out with a £440 bill for 4 weeks….never again. Octopus energy... See more

I originally contacted Eon re smart meter fisplaynot working - this was in December told it would take ) weeks - rang today told as my smart meter older than 1 year would have to pay ! My friend had s... See more

Terrible I had excess credit on my account I took £92 refund & their computer within 12 hours increased my DD payments by £30/month ie £360 a year for taking a £92 refund - BEWARE ! I am ut... See more

Worst customer service. Six months since smart meters installed and still gas meter not working. Engineers arrive and depart without fixing it but also fail to inform anyone that it is not fixed. We... See more

After 12 years as a loyal customer. I discovered I have been ripped for three years, as I inadvertently didn’t respond to one email ( which I dispute receiving). Though Kris the customer services age... See more

Website is awful Takes you address, doesn't ask about solar or heat pumps just offers a few standard tariffs. I know the tariff I want exists but I can't find it. Trouble is I feel that if th... See more

SOUTHPORT We have recently got a property back from a tenant only to find that the National Data Base has not got the same number meter that is in the house we want to move to another company but can... See more

Terrible service. The worst I've ever experience. No compassion. No curiosity about the problem. Four months of disrupted bills and no apology. Being put on a tariff that Eon knows causes Smart Meter... See more

Despite my telling them i'm in hospital yesterday, they continue to email me about my meter not working asking me for proof it is my meter like l am a bufoon! When I was just recovering from gene... See more

You all want people to put reviews to say how good you are, but there is people out there without gas and electric because you are too expensive why don't you start helping people. I shouldn't have to... See more

Lovely lady but being charged standing charges on an empty property is crazy. No flexibility despite practically zero gas and electric used. I am selling the property or otherwise I would move energy... See more

Nagged me forever via text and email to have smart meter installation, even threatening correspondence saying it was a legal obligation. Took an unpaid day off work to wait in, technician spent a minu... See more

Would have given five stars. Unfortunately due to a problem encountered at his previous appointment, the technician didn't arrive during the morning as agreed. He came in the the afternoon. His... See more

Had Solar installed last year and it was very good, until unfortunately a defect occurred in the system it stopped working. Despite the odd replacement part, my system is still seriously defective and... See more

I rang as very confused about my statements, and the varying amounts being taken out. Also about the fact I’m seemingly paying a lot more in a smaller property compared to my previous home. I think th... See more

The same recurring issue Eon next took over my electricity supply without my consent or permission. They constantly increase their bills without any explanation. I want nothing to do with the... See more

The E.on extra care team has done a fantastic job for me and my needs for several years. But last autumn they gave me some bad advice which entirely messed up my payment arrangements and since then th... See more

The Engineer, Rishi designed the architecture for my EV pod which reached about 15 metres to the garage wall. His installation met my requests for a clean and tidy workmanship mitigating unsightly... See more

Reported having 2 months of gas charges missing on app & statement despite having a smart meter. I was advised this would be updated in the next 24 hours, that time has passed, plus some, and the info... See more

Eon are by far the worst utilities company to deal with . My house has been empty since February & too far away to get a meter reading . They are aware it’s empty yet continue to send me massive bil... See more

I've been an Eon customer for quite a number of years, and I've always had a good experience via chat or on my online account. Over time as a customer, I can say my online account experience has on... See more

My old tarriff I was happy with as I had 7hrs of overnight charging. My new tarriff time has been reduced to only 6hrs which will make it difficult to obtain enough charge for the next day with my 7kw... See more

The agent Saima Aly managed ro turn me from an emotional state, into a more somewhat sane lady, within a matter of minutes. It felt like she went above and beyond just doing her job. I have never had... See more

Moved into a new rental flat and had the joy of sorting out all our bills :) I reached out to Eon Next to get our names onto the gas and electrics etc which turned out to be a lot pre efficient than e... See more