Fitshop UK Reviews 11,471

Bought the Taurus recumbent exercise bike. The machine is excellent value for money and is a quality machine. Would recommend. Dropped 1 star as delivery was poor. No pre arrangement call to deliver a... See more

The Gymproluxe is a great piece of equipment- surprisingly versatile & well suited for my needs & demographic. The bar & grip set seems lighter than gym equipment & more appropriate for all round t... See more

Holly and the Various Team helpers were very patient with my difficulties. I am not particularly au-fait with online form filling; especially how to change any. I am not at all confident about being s... See more

I bought some grips from the online shop. They arrived quickly and in perfect condition, but since they weren't really suitable for my needs I decided to return them. The returns process was litt... See more

Setup a home gym. Ordered a nice chunk of kit in one go. Was promptly delivered,easy to set up, and well packaged and presented. Great service as had an issue scheduling delivery, but was resolved... See more

We had an issue with our waterrower rowing machine that was at least 8 years old , we went into the Glasgow store and Lewis was extremely helpful and managed to fix the issue we were having. Consi... See more

Great shop and very helpful customer support. Phil answered numerous questions regarding multi gym we had, went above and beyond to measure different sides and together with Chris made sure we receiv... See more

Excellent customer service from Phil at the Edinburgh store, we got what we came for and there was a fantastic discount on at the time which was great timing. Would definitely use the store again. Our... See more

Superb all round, from ordering to delivery. Purchased the Tunturi UB60 Weight Bench which is perfect for my home gym. 200kg max for press/flye etc & 50kg for leg extension & hamstring. The bench is s... See more

Stop scrolling and just ring the Leeds store. Ask for Leon. Hands down one of the best customer service experiences I’ve had. No sales patter, no pressure, just solid advice and someone who actua... See more

Contacted FS and asked for a price match, unfortunately they couldn’t match as I’d mistaken the products. Chris helped me out and tried his best but in the end, the discount offered saved me hundreds... See more

Having researched many other outlets and contacted them. I found the staff at Fitshop relaxed and informative without making you feel pressured. I can’t vouch for after sales but I’m sure they will... See more

Things never started getting sorted till Stephen Brannigan stepped up. Customer Service offered ' it wasn't me ' when explaining the part was wrong. I'm thanking Stephen personally for his help... See more

Nottingham Store was absolutely fantastic, nothing was too much trouble. I ended up buying an exercise bike and I’m delighted with it. Ordered Monday came Thursday. Good updates on delivery and 2 ho... See more

Do not purchase any products from this business, I’ve spent over £10k over the past few years with them, lately I’ve purchased a lower cost item (£58) that hasn’t been delivered and FITShop do not wan... See more

I recently purchased a new BodyMax CTX5 cable and smith machine from Fitshop, after a week of usage I am over the moon with the product! It was relatively easy to build which I done on my own (and I’m... See more

I was advised to get an exercise bike by my back consultant and did not know what model to buy . i had pick one but Chris but me right and selected a suitable model for me. i am 80 and have lower ba... See more

Ordered a barbell and 70kg package of weights. Took 4 business days to arrive and delivery slot quoted by courier XDP was not adhered to. Barbell and 20kg and 10kg weights arrived boxes. 2 x 5kg w... See more

Great kit, superb build quality and good value. The delivery was fast and professional especially as it was quite a heavy bit of kit. Easy to assemble (need 2 x H10 spanners, H8 spanner or H10/8 drill... See more

I had problems with my Tread Mill faulting. I replaced the speed sensor but the fault persisted. I got in touch with Customer Services at Glasgow’s Fitshop uk. The Customer Services Advisor, Ammaarah... See more

Ordered £500 of kettlebells on 14 January. Delivery arrived on 16 January, most boxes were soaking wet and one looked like it had been thrown around a bit. Miraculously all but one were 'acceptable'.... See more

STAY AWAY !!! I visited the Leeds store on Saturday and was assisted by a blonde advisor with glasses. He recommended an indoor bike within my £200 budget that was available online but not in-store.... See more

I ordered about 200kg in weight several barbells with a bench press on the 12th of November. Delivery said it was due for 24th November. Been messaging back and forth with the same shoddy email respon... See more

I purchased the Fitshop Taurus MS60 Elite Trainer - Multi Function Gym Rack System along with other accessories ( Camberley Store) & payed them to install them, they installed it January 2025. Several... See more

I ordered a treadmill online in the middle of December and it arrived in a few days. But after assembling the machine it comes up with a fault I contacted customer support who didn’t seem to care an... See more

Awful service, and wish id read the reviews before buying! Haven't received my product since last Nov, and cant get a refund, they just ignore you, and same on email. There is a reason why this comp... See more

Truly terrible customer service. “In stock” item is meant to ship 3-5 days but a week later no shipping information was available. Customer Service hung up multiple times and only asserted it had been... See more

Edited- Ordered online, however a sales guy was talking to me via their website, he convinced me to order through him as it was faster, said it would be 4/5 working days. Now on working day 6 and it’s... See more

Bought Joola Pickleball Net that lasted a month before end strap came off completely after using 4 times. Rang customer services advising me to take it up with Joola direct. So basically no customer s... See more

We bought equipment in august , delays to install . They partner with Gym Dr who dont get instructions from Fit shop . We still havent had installation - now that we are in october . Spent 4k and stil... See more

Shocking! Ordered goods 8/12 . Despite 3 live chats and 2 emails no sign of anything happening . No reply from customer care other than we will get in touch with courier then nothing from courier or c... See more

I've recently taken delivery of a stationary bike bought through the Edinburgh branch. The advice from Tom in the shop, compare different models, was very helpful, as was the process of putting thro... See more

I am extremely disappointed with the level of service (or rather, the lack thereof) from this shop. I received a damaged product that required an immediate return, but getting this resolved has be... See more

Visited the Notts store today and met Ryan and Dom who were both really friendly and knowledgeable. Great information about the machine we were interested in and lots of advice offered. Highly recomme... See more

Helpful, attentive and got the job done unlike the courier XDP. Was delivered in a bad state and was unsurprisingly broken. Nathan at Fitshop saw to a replacement being sent out almost immediately and... See more

Really bad experience and customer service. Purchased a treadmill from this company when it was called Power House Fitness and thought to try them again under new brand. Bought power rack, and curl bi... See more

Terrible company, placed an order in November as a Xmas present. Still haven’t got it. Delivery company blamed, by them, yet after many reports, they still have refunded or replaced. Stacey helpe... See more

Sandy from Technical Support arranged Mircea the Technician to fix my cable machine which had both set of cables twisted. Sandy was friendly and kept me informed throughout the whole process of gettin... See more

First time I visited my local branch in West Bridge Ford, there were three guys that greeted us with no pushy salesmanship. On asking advice all three were are happy to help.. which made the... See more

⭐ 1 Star – Still Waiting for Refund After Weeks of Excuses Ordered large gym mats from Fitshop which arrived covered in a greasy, oily residue and were completely unusable. The company replaced... See more