GearClix Limited Reviews 127

Avoid Avoid Avoid this pseudo company!
A team of liars!
Not responding and stealing your time and money!
I had to involve the bank fraud department!

I ordered with gear click in November spent over £3000 was told by James that I would receive my items before December then I received an email saying that I would not be getting it until end of December so I cancelled the order because I wanted the camera for my new grandchild who was due before then so I thought I would use a different company, Marie refund was issues on the 9th of November. I have still not received my money back and all they send is an automated email. . I have still not received my money back and all they send is an automated email response that they are doing everything their end. To get me my refund. My bank tells a different story that they filed a dispute with them and my bank has guaranteed me the money and has recommended me to leave a review on trustpilot for this company because they are a fraudulent company. Do not misled by the cheap prices for over three months now I have been over £3000 out-of-pocket and gear click attitude towards this is nothing short of disgusting. These people are fraudsters avoid at all costs. I would hate to see anybody else suffer the way that I have.

Ordered a lense on the 28th October - was eventually told it was out of stock after 4 emails asking about the order. I then cancelled the order on the 10th December and was told a refund was imminent. I waited and waited - emailed and called (no answer of course) chasing my refund of over £770 for several weeks

I was told via email the delay in the refund was down to bank transfer issues. That they had processed the refund their end, and their hands were tied.

No refund ever came - I had to contact my bank's fraud department to investigate - avoid this company - total scammers

Absolute Scammers. Delivery dates mean nothing. Had four never meet any of them. Cancelled order no refund just informed by James refund started at their end after 4 weeks had to contact bank to start chargeback, paid by debit card. Just heard i have my money back after 3 moths of hell waiting to see if i had lost my money.
DO NOT GO NEAR THEM AND TEELL YOUR FRIENDS

Ordered a camera on 25/10/25. By 29/11/25 still had not dispatched so asked for cancellation and refund. It is now 15.1.26 and refund not received. Charge back from credit card in process. recommend avoid this company.

Avoid!!! Same as everyone else. Lens never arrived, constant changed shipping date due to reported problems. Finally asked for a refund which didn’t arrive. Luckily, I had paid by credit card, so was able to claim the money back by section 75.

I agree with every one star reviews ie. Take your money lies about delivery lies about refund had to get money refunded through credit card after 2 months from order. This company should be ashamed and have a good look at themselves,spoiled Christmas for many. Don’t entertain this company. YOU HAVE BEEN WARNED🥶

I purchased a camera and lens in the middle of October. The estimated shipping date was changed multiple times and I never received tracking information. My items were never shipped. Crucial piece of information there, not the "delivery" date, the "shipping" date. It was never even shipped!
I had to cancel the order due to the constant shipping date changes and was told the refund had been processed and would take 12 business days to arrive back to me. Nearly a month after the refund was "processed" and still no refund has arrived in my bank account. When I asked Gearclix what can they do once these "few more days" are over, they just repeated the "wait a few more days" statemant. I also asked if they can show me verifiable refund transaction information, and then they stopped talking to me. I am now having to pursue a chargeback through my bank.
A shocking experience from an appalling company. I hope I never come across this company again. Avoid, avoid, avoid!
I’m leaving this review of my experience so you won't have to.

DO NOT USE THIS COMPANY - THEY WILL ROB YOU. This company owes me over £7500 for two Sony fx6 cameras that they never delivered. They said a refund had been issued on the 10th December but now 23 days later I still haven’t received my money and they have stopped responding to emails. I cannot stress enough how sketchy this operation is and has left me and my business in a really bad situation. DO NOT USE GEAR CLIX THEY ARE SCAMMERS

Order a camera on the 19th of October after many emails still hadn’t received it by the 25th of November so cancelled my order and I’m still waiting for a refund now on the 24th of December. I urge anybody not to use this company.

I ordered 3 separate items from GearClix starting in August 2025 I cancelled the first order because delivery dates kept slipping - refund received. Thought I would give them another go as I was refunded, 9 weeks in cancelled again delivery dates and excuses not plausible and often regurgitated. Cancelled both orders waiting for a refund cheap prices mean nothing if you don't receive your goods. Sourced from Norwich Cameras only slightly more expensive at least I have a delivery date and a DPD Tracker - will update once good received

The price of the Sony 400-800 lens looks too good to be true, which sadly turned out to be the case. After ordering and paying, it soon became clear that could not source the lens, which led to various excuses and a 'cashback' compensation offer if I kept waiting. I opted to cancel the order and get a refund, which was promised but not delivered after several weeks. When communication dried up I contacted my bank and asked then to initiate a chargeback, which they sorted brilliantly in a matter of hours. They behaviour was questionable throughout, bordering on duplicitous. I wouldn't be surprised if GearClix's business model is flawed in a few areas.

AVOID, AVOID, AVOID!!!

Placed my £383 order on the 10th November. Kept getting told that it would be sent. Then I got offered 2% discount to wait another week. Then I got told the order could not be fulfilled, so a refund would be generated. It's now the 18th December and I STILL do not have my money back!

Avoid this company. Broken promises, no deliveries, no refunds just BS excuses. There are far more honest companies out there. E-Infinity and Cotswold are more reliable.

I purchased a camera on November 12th. After two weeks, I inquired about the status of the camera I had bought. James blamed FedEx for the delay. I was given a new delivery date and offered a 2% discount if it didn't arrive on time. It did not arrive.
On December 8th, I canceled the order. James assures me that the refund is already in progress. Eight days later, James is still assuring me it will take "a few more days."
The company, owned by an Indian individual living in Canada (according to Company House records), collects orders and holds the money in an interest-bearing account. It's a waste of time and stress.
I finnaly got my money back after twoo months but I had to file compilant with my bank

Beware of this company. I ordered a lens on October 27, 2025, but unfortunately, after a month of waiting, I still haven't received anything. They keep promising a delivery date every week, but nothing has arrived. So, I decided to cancel my order on November 26, 2025, and even my refund has been pending on their end for more than two weeks now, with no update on when they are going to refund my money. I don't know how they run their business like this. Just be careful if you don't want to get frustrated.

Order Sony 1.4x converter at the end of October.Same as everyone else. Promises promises. Still waiting for refund, which was supposed to take 7-10 days to process ,3 weeks now, still not received it and don’t think I ever will This is a company clearly on its way out. Do not buy from this company. Just a bunch of scammers

Complete rip-off merchants. They've had my money since October 5th, said they initiated a refund on 25th November (because they had supply problems; they have cash flow problems). I have it on good authority they are going bust !

James G (not his real name) is full of shit !

scanned gearclix.com for several indicators and we think the website may be a scam. Exercise extreme caution when Using this website!!!

On day 11 and still not had the refund promised! I’m 6 weeks in without the camera promised after numerous delivery dates- DO NOT SHOP HERE!!