Gearshiftgalore Reviews 26

TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Honestly this is so legit I’m not kidding. I bought Pokemon Fire Red and worked PERFECTLY, this games are normally above hundreds to buy original and this is EXACTLY the same. I just finished Pokemon... See more

Rated 1 out of 5 stars

⭐ 1 star (if I could give zero, I would) I ordered Pokémon Yellow Edition from this company in early November, paid in full, and we are now in mid-January. I have not received the product, n... See more

Company replied

Rated 4 out of 5 stars

The communication from customer service leaves you with more to be desired. But the claims that this website is a scam isn't necessarily true. It took awhile but I got what I paid for. And I was event... See more

Rated 1 out of 5 stars

The product I bought (Pokémon 23 in one Rom) didn't work, they'd messed up initial postage, and their customer service is awful. They don't respond in any decent timeframe, I'm not sure I'll be able... See more

Company replied

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Company details

  1. Video Game Store
  2. Game Store
  3. Gaming service Provider

Written by the company

At GearShiftGalore, we specialize in bringing nostalgic gaming experiences straight to your doorstep. From classic Game Boy Advance titles to hard-to-find Nintendo DS gems, our mission is to help gamers relive their favorite moments with high-quality retro games at affordable prices. We carefully inspect each cartridge and include protective cases to ensure safe delivery. Whether you're a seasoned collector or a new fan of vintage games, you’ll find joy in our handpicked library of titles across multiple consoles. We're not just another online store—we're gamers too. That’s why we provide clear product descriptions, secure shipping with tracking, and responsive customer support. We believe in honesty and transparency. If there's ever an issue, we offer fair returns and real solutions—no bots, no excuses. Note: The majority of our feedback — over 400 verified positive reviews — comes directly from our Shop App and official website customers. Trustpilot represents only a small portion of our community and may not fully reflect the satisfaction of our wider customer base.


Contact info

2.9

Average

TrustScore 3 out of 5

26 reviews

5-star
4-star
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1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Honestly this is so legit I’m not kidding

Honestly this is so legit I’m not kidding. I bought Pokemon Fire Red and worked PERFECTLY, this games are normally above hundreds to buy original and this is EXACTLY the same. I just finished Pokemon Fire Red and now I just got Pokemon Liquid Crystal, will be buying from them more for sure!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I have now bought many games from here

I have now bought many games from here, and I am very impressed with them. I had a shipping mishap and it took me a few emails to get ahold of someone. As soon as I got through the communication was handled very well, and everything was squared away! I did order, I think more than 10 games, and so I definitely haven’t exhausted them/played them all the way through. I did start each game for an hour+ though. They are all great quality, and the saves all work. I am very happy with my purchases. It is really cool to be able to play these games at an affordable price, and be able to keep the on a physical cartridge! I’m so thankful that there are people making this available, and I am satisfied with the quality of the cartridges at the prices I bought them for.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I have been requesting a return/refund for over 3 weeks. I have emailed/called/texted. Aside from that, it took them 2 weeks to process the order and I had to hound them for a tracking number. The conversation with them are pointless b/c they give the run around. I have been dealing with this situation since the beginning of December.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Thanks for resolving the situation!

I received a faulty cartridge and was able to reach the team after some time.
They sent me replacement cartridge at no extra cost - thank you!

13 January 2026
Unprompted review
Gearshiftgalore logo

Reply from Gearshiftgalore

Thank you for your feedback and we’re really sorry for the inconvenience. After checking, we found that your previous emails were unfortunately filtered into our spam folder, which is why you didn’t receive a response — our apologies for that.

If you contact us via the live chat on our website, we receive and respond to requests immediately. That said, we’re already taking care of this and will send you a free replacement cartridge right away at no extra cost.

Rated 1 out of 5 stars

⭐ 1 star (if I could give zero

⭐ 1 star (if I could give zero, I would)

I ordered Pokémon Yellow Edition from this company in early November, paid in full, and we are now in mid-January.

I have not received the product, not received a refund, and despite sending multiple emails, no one has responded. There is absolutely no communication, no updates, and no accountability.

At this point, I don’t even know whether my order exists, has been lost, or is simply being ignored. This is beyond frustrating and completely unacceptable for a paid order.

If I could leave zero stars, I would. I strongly recommend avoiding this business unless you are prepared to lose your money and be ignored.

16 January 2026
Unprompted review
Gearshiftgalore logo

Reply from Gearshiftgalore

After reviewing your order, we found that the shipping address provided was incorrect, which unfortunately caused the package to be lost during transit. We should have communicated this more clearly and sooner, and we take responsibility for that lack of communication.

To resolve this, we have already arranged to ship a replacement order to you at no additional cost, and we are committed to making this right. Our support team has reached out by email to confirm the correct address.

Thank you for your patience, and again, we are truly sorry for the inconvenience caused.

Rated 1 out of 5 stars

This company takes your money and does…

This company takes your money and does not deliver your goods. Beware!!!!!!

Update: received a replacement cartridge on January 21st that does not work.

Avoid this business.

13 December 2025
Unprompted review
Gearshiftgalore logo

Reply from Gearshiftgalore

The claim that we take money and do not deliver is false. The initial package was lost by the carrier, which is outside of our control. A replacement was promptly shipped at no cost. We have fulfilled our responsibility as a seller.

Rated 1 out of 5 stars

AVOID!! I purchased a 3DS cartridge for my…

I purchased a 3DS cartridge for my husband for Christmas. On use, it doesn’t work at all and I’ve had no response from GSG to resolve this. £40 down the drain. Please avoid and don’t waste your money!!!

In response to Gear Shifts reply to my review: your product states it’s compatible with Nintendo 3DS which is the device we’ve used it on. It’s clear they have no intention of replacing or refunding a faulty order.

25 December 2025
Unprompted review
Gearshiftgalore logo

Reply from Gearshiftgalore

please use the right console

Rated 1 out of 5 stars

Terrible experience and faulty product

The product I bought (Pokémon 23 in one Rom) didn't work, they'd messed up initial postage, and their customer service is awful. They don't respond in any decent timeframe, I'm not sure I'll be able to get a refund, and they've been completely unprofessional in all their correspondence.
Still awaiting a return label to be emailed. 40 ish pounds that I need back.
Their reply is false. I have not received this and can provide images to show the lack of responses. So if the company can refrain from lying, it would be appreciated.

18 December 2025
Unprompted review
Gearshiftgalore logo

Reply from Gearshiftgalore

A return label was created and emailed to you around two weeks ago. Unfortunately, we did not receive any reply or confirmation from you, and as a result the label expired. This delay was not due to a lack of response from our side.

After seeing your recent message, we immediately started the process to issue a new return label so the return and refund can be completed correctly.

We remain available and willing to resolve this matter, but the claim that we were unresponsive or unprofessional is inaccurate.

Rated 1 out of 5 stars

Fake Product

Be careful of this online store. They appear as an advert like a legitimate company. I've learned the hardway of not doing background research on the company. I saw the deal and was lured in.

I thought I purchased an old Nintendo DS game as a present for Christmas. However, the game "cartridge" is fake.

Tell tale signs - Poor quality presentation on box, lack of official nintendo logo and reg numbers on the back game cartridge. The cartridge also came with an SD card which is unusual for ninetendo games after looking it up online.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Drop shipping is for losers

It's a scam in the way that every Ali express drop shipping website is a scam, but the item did arrive which is good, I tried to cancel the order before it was shipped, but was ignored so that was annoying

10 November 2025
Unprompted review
Gearshiftgalore logo

Reply from Gearshiftgalore

Hi there,
Thank you for your feedback.

I’ve checked our system and we didn’t receive any cancellation request from you before your order was shipped. If we had received one, we would have gladly assisted right away. From what I see, your order was processed correctly and delivered without any issues.

Also, just to clarify — we are not a typical drop-shipping store. We operate with three warehouses (USA, Canada, and China), and we ship from the location that provides the fastest delivery for the item you purchased.

If you ever need help or have questions about future orders, feel free to contact us directly — we’re always happy to assist.

Best regards,
GearShiftGalore Support

Rated 1 out of 5 stars

Item doesn’t work

Item doesn’t work. Crap from china DO NOT BUY

30 October 2025
Unprompted review
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Reply from Gearshiftgalore

it sounds like there might be a defective cartridge or a file corruption issue. Could you please contact us with your order details so we can arrange a replacement or full refund?

Rated 5 out of 5 stars

4300in1 DS

Arrived on time the games are a little disorganized but everything works

1 October 2025
Unprompted review
Rated 4 out of 5 stars

The communication from customer service eh...

The communication from customer service leaves you with more to be desired. But the claims that this website is a scam isn't necessarily true. It took awhile but I got what I paid for. And I was eventually able to reach someone who seemed genuine through their website's direct chat function. It feels very impersonal, but works. Overall a good alternative to buying original game cartridges, because it's much more affordable. Be aware that these aren't licensed games, but instead emulators that play exactly like the originals (with a cheats UI that can improve your experience with these old games). It works well for my Nintendo 3DS.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great

I ordered two games and both came »l ordered two games and both came in protective cases, which | really appreciated. They look great in my collection and play flawlessly on my GBA SP. in protective cases, which I really appreciated. They look great in my collection and play flawlessly on my
GBA SP.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Well done👍

Fast shipping and the cartridge works perfectly. I was a bit skeptical at first, but everything looks brand new and plays smoothly. Definitely ordering more

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Counterfeit product

Counterfeit product. Suspect return policies. Have requested a refund/return label and there is nothing after over 24 hours.

11 September 2025
Unprompted review
Gearshiftgalore logo

Reply from Gearshiftgalore

Hi Krystal,
We’re a bit surprised by this review, as we do have a clear return policy and we already provided you with a free return label as well as a full refund for your order.

Given that everything was resolved quickly and at no cost to you, we’re not sure why this review was posted.

If there is anything else you need or if something wasn’t clear, please feel free to reach out — we’re always here to help.

Best regards,
GearShiftGalore Support

Rated 1 out of 5 stars

Hasn't showed up

I placed an order 1 month ago, the package haven't showed up yet

10 August 2025
Unprompted review
Gearshiftgalore logo

Reply from Gearshiftgalore

Hello Nikola,
I’m sorry to hear that you haven’t received your package yet. I checked the tracking details, and it shows as “Out for Delivery” since August 23. It seems there might have been an issue with the phone number entered. I’ll send you the contact information for the carrier company in Denmark to your Gmail so you can follow up directly with them.

Rated 5 out of 5 stars

Satisfied

first order i got different color cartridge of pokemon crystal they ended up by sending new one for free now I have two colors gray and blue 👍

25 May 2025
Unprompted review

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