Geepas UK Reviews 3,159

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the excellent service provided by the company, with many highlighting the team's friendliness, responsiveness, and efficiency in resolving issues. Consumers report positive experiences with product replacements and exchanges, often noting how smoothly and quickly these processes were handled. People value the customer-centered approach and the prompt responses they receive. However, some consumers express mixed opinions about the products. While some appreciate the quality, others have encountered issues such as receiving faulty items or experiencing malfunctions after a short period. The opinions are mixed also regarding the delivery service. Some reviewers praise the quick and well-packaged delivery, while others report problems such as delays, missing items, or items delivered to the wrong address.

Based on these reviews

Rated 4 out of 5 stars

Your products are superb , and i already have a double table top hob which is brilliant. The oven I ordered from you is superb . However As is the problem and cutting costs , you all seem to use crap... See more

Company replied

Rated 4 out of 5 stars

The item is cheap and does the job. Only thing is they are much smaller than the previous model with the same serial number, so has less reflective backing than those original versions and less cov... See more

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Rated 5 out of 5 stars

Wasn't too sure about this brand but informative website and 2 year warranty made me plump for their cordless vacuum. Delivery super quick and well packaged. Initial use suggests equal suction to our... See more

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Rated 5 out of 5 stars

I bought a Geepas mini oven online one year ago. It worked very well, until a few weeks ago, when it started to get warm but not hot. Prior to this, it had been used almost every day. I contacted Gee... See more

Rated 5 out of 5 stars

I bought 2 electric urns and one proved faulty 6 months later. Geepas handled the exchange quickly and efficiently. the customer team was excellent-friendly, responsive, and made the whole process ver... See more

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Rated 5 out of 5 stars

Order 11 fin oil filled radiator. First product arrived in 2 days. Noticed some issues. Contacted seller. Seller Replied same day. Discussed replacement vs partial refund. I went for replacement. Got... See more

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Rated 5 out of 5 stars

My kettle was faulty and still under guarantee…..I explained my problem and got an email back next day. After answering a few questions I was told I would be getting a replacement kettle. I was very... See more

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Rated 5 out of 5 stars

Fanatic product, light weight so that you don't feel like your hands and wrists are on weight championship mode. Easy to clean by hand or pop into the dishwasher, which are all very important to me.... See more

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Rated 1 out of 5 stars

No email or message about delivery , Parcel left in front of outside building , no bell ringing ! Now want to return , difficult to have return label , waiting for emails to exchange ! No easy r... See more

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Rated 5 out of 5 stars

Excellent Steam Mop & Excellent Support! Loved using my Geepas Steam Mop good gor cleaning tiles & wood floors.The steam mop broke aciidentally,so I decided to contact their support team, and to my... See more

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Rated 5 out of 5 stars

Great item, good quality of the items as expected and fast delivery. But I am extremely disappointed at the iron I bought, water keep dripping and pouring from the plate , even when its not in use... See more

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Rated 3 out of 5 stars

Fast efficient order and delivery. Although the machine makes nice espresso the temperature is a bit on the low side. The milk froths easily with the steam wand but again low temperature stops it bein... See more

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Rated 5 out of 5 stars

As our old Clothes Steamer, of a different make stopped working, we bought this Geepas one through Robert Dyas as a replacement. It quickly arrived but with a broken tank. I communicated with Geepas a... See more

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Rated 5 out of 5 stars

Part missing on a blender i ordered theÿ went above and beyond to sort another one prompt reply to my texts. Congratulations geepas. Excellent item excellent service would reccomend thrm

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Rated 1 out of 5 stars

Cheap quality kettle and toaster. kettle streams whole kitchen why I try to boil water and bread doesn’t even fit inside nor toast evenly on toaster. Bought two kettle and 4 slice toaster but received... See more

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Rated 5 out of 5 stars

"I bought a Geepas kettle, but after some time it stopped working correctly. When I got in touch with their customer service team, they were extremely helpful and didn't hesitate to arrange a replacem... See more

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Rated 5 out of 5 stars

I had a problem reporting an item (insulated teapot) which shattered after only 6 weeks of use. I emailed the address on the item twice but received no response. I contacted the supplier who would not... See more

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Rated 1 out of 5 stars

Seemingly item was not delivered. Amazon Logistics didn't show ANYTHING. I emailed their customer service with screen images, no response as yet!!! Found the item in blue Bin incidentally yesterd... See more

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Rated 3 out of 5 stars

Ordered 2 LED heaters which were shown as in stock and sent via EVRI never arrived. GEEPAS was going to check on these items but never came back to me! Replacement supposedly sent but turns out they... See more

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Rated 1 out of 5 stars

I ordered 400ml Turbo Slim Blender & Smoothie Maker With Drinking Bottle on 25th of May and received order confirmation Email from Geepas with order number 54188 tracking number UK2858364724..after t... See more

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Rated 1 out of 5 stars

Rubbish company purchased an upright clothes steamer. Through Robert dyas. A month has gone as a part was missing. Dyas initiated my missing part with them. I was told to expect a phone call. Absolute... See more

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Rated 1 out of 5 stars

Almost impossible to obtain extended warranty online, so complicated for someone with dyslexia. All sorts of stuff required, obviously Geepas are banking on people giving up and saying sod it. Its a h... See more

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Rated 1 out of 5 stars

I have not received my product, even though the order status shows it as delivered. It appears that the package was delivered to the wrong address. I raised a concern earlier but have not receive... See more

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Rated 4 out of 5 stars

Made a mistake with the address by accident geepas sorted the correct address less than 24 hrs . Wish i could register my products the good old fashand way by phone .bit off putting when you do it o... See more

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Rated 5 out of 5 stars

Geepas offered excellent customer service. They replaced a chipped food processor bowl without charging me, even though the appliance had been bought some time ago. I didn't expect this, and I was obl... See more

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Rated 5 out of 5 stars

Ordered a full set of Microwave, Kettle and Toaster - They seem good quality, but had a problem with the Kettle. Their Support Team was great and arranged replacement in no time. No stupid AI chats... See more

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Rated 1 out of 5 stars

I received a deep fat fryer but the basket has a faulty handle and keeps jumping out of holder, making it very dangerous to use, I have tried to ring many times but keep getting cut off, have now emai... See more

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Rated 5 out of 5 stars

The dehumidifier l received is very good and does what it is suppose to do. Good quality and does not look out of place wherever you put it. Slight problem after delivery but this was sorted very quic... See more

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Rated 5 out of 5 stars

I had an amazing experience with Geepas! When my original air fryer stopped working, their customer service team handled everything quickly and professionally. Without any fuss, they arranged for a br... See more

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Rated 5 out of 5 stars

From buying the electric urn to making contact with advisirs service was superb. Delivery time was excellent. Had issues with the product and the service i received was top notch. My urn is running we... See more

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Rated 5 out of 5 stars

I bought a Geepas kettle through Amazon which developed a fault. I contacted them through the Amazon site and received an impressively quick response from Maneesh. I was asked to provide a copy of my... See more

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Rated 5 out of 5 stars

i am really happy with the geepas customer service as i bought their mixer grinder from a local shop , i mistakenly broke the jug when i asked the shopkeeper about any help or replacement, they denied... See more

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Rated 5 out of 5 stars

Loved using my Geepas 750w mixer grinder—super powerful and perfect for daily Indian cooking. It handled everything from chutneys to batters effortlessly. After over a year of use, it started show... See more

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Rated 1 out of 5 stars

SCAM!! DO NOT BUY. I placed an order for a cooler on the 12th for NEXT DAY DELIVERY. It’s the 16th today, no cooler, customer service do not reply. Tracking number when put into the website says t... See more

Company replied


Company details

  1. Appliance Store
  2. Countertop Store
  3. Electrical Appliance Wholesaler
  4. Electronics Company
  5. Kitchen Supply Store
  6. Vacuum Cleaner Store

Written by the company

With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great quality

I am absolutely thrilled with my knife set. I was looking everywhere for a knife and block set but just found the blocks for sale. I saw your site and I was pleasantly surprised, not just the selection of knives but how reasonable the prices were. This will be perfect for my new kitchen. I love the combination of the wood and metal. They are excellent quality and look much more expensive. Thank you, I love them.

11 February 2026
Rated 1 out of 5 stars

I bought a 12litre pressure pot and had…

I bought a 12litre pressure pot and had it delivered. I like it and ordered for a smaller size, that was on the 31st January and up till now it has not been delivered. I saw on the platform that it has been delivered but i never received any package or even notification for the delivery. Please could you look into this. It's been about 2 weeks since it should have been delivered. Thank you

31 January 2026
Unprompted review
Rated 5 out of 5 stars

I bought a Geepas mini oven online one…

I bought a Geepas mini oven online one year ago. It worked very well, until a few weeks ago, when it started to get warm but not hot. Prior to this, it had been used almost every day.
I contacted Geepas as it was within the warranty period. They were unable to provide a like for like replacement but they were happy to send me a return label and approve the refund. Communication was outstanding.

9 February 2026
Unprompted review
Rated 3 out of 5 stars

Fast efficient order and delivery

Fast efficient order and delivery. Although the machine makes nice espresso the temperature is a bit on the low side. The milk froths easily with the steam wand but again low temperature stops it being a really good machine, especially since the price is very affordable.

2 February 2026
Geepas UK logo

Reply from Geepas UK

Dear Eileen,

Thank you for your feedback and for taking the time to share your experience.

We’re pleased to hear that you were happy with the fast delivery and that the machine makes a nice espresso. We also appreciate your honest comments regarding the temperature, and your feedback has been noted as we continue working to improve our products and customer experience.

Kind regards,
Customer Support Team
Geepas UK

Rated 4 out of 5 stars

John

Made a mistake with the address by accident geepas sorted the correct address less than 24 hrs . Wish i could register my products the good old fashand way by phone .bit off putting when you do it on line and you have to have photo evidence

4 February 2026
Geepas UK logo

Reply from Geepas UK

Dear John,

Thank you for your feedback and for taking the time to share your experience with us.

We’re pleased to hear that our team was able to assist you quickly with correcting the address. We also appreciate your honest comments regarding the product registration process, and your feedback has been noted as we continuously look for ways to improve our customer experience.

Kind regards,
Customer Support Team
Geepas UK

Rated 5 out of 5 stars

Quick delivery & lovely product will…

Quick delivery & lovely product will definitely use again

30 January 2026
Geepas UK logo

Reply from Geepas UK

Dear Lisa Smith,

Thank you for your lovely feedback.

We’re delighted to hear that you were happy with the quick delivery and the product. Your support means a lot to us, and we look forward to serving you again.

Kind regards,
Customer Support Team
Geepas UK

Rated 1 out of 5 stars

Not good service

No email or message about delivery ,
Parcel left in front of outside building , no bell ringing !
Now want to return , difficult to have return label , waiting for emails to exchange !
No easy return information on website .

31 January 2026
Geepas UK logo

Reply from Geepas UK

Dear Da La,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating this situation must be, especially regarding the delivery and the difficulty arranging a return. This is certainly not the level of service we aim to provide. Please be informed that one of our customer service agents has reached out to you via email to assist further and help resolve this as quickly as possible.

Kind regards,
Customer Support Team
Geepas UK

Rated 5 out of 5 stars

Part missing on a blender i ordered…

Part missing on a blender i ordered theÿ went above and beyond to sort another one prompt reply to my texts.
Congratulations geepas. Excellent item excellent service would reccomend thrm

4 February 2026
Unprompted review
Geepas UK logo

Reply from Geepas UK

Dear Eve Thompson,

Thank you for your kind words and for sharing your experience.

We’re really pleased to hear that our team was able to assist you promptly and resolve the issue quickly. Your recommendation is truly appreciated.

Kind regards,
Customer Support Team
Geepas UK

Rated 1 out of 5 stars

Questionable Quality and poor customer service so far

I recently purchased the Geepas bread bin along with the matching tea, coffee, and sugar canisters in cream, and I am extremely disappointed with the overall experience.

The sugar canister arrived dented. This is unacceptable for a brand-new product and immediately raises serious concerns about quality control and packaging standards during shipping.
While the set looks visually appealing at first glance, the actual build quality is extremely poor. The letter “T” on the tea canister is already peeling off, even though the item was freshly unpacked and has never been used. This does not bode well for long-term durability.

Given the cream colour, these canisters would obviously require regular cleaning to stay looking nice. However, if the lettering is peeling before any use or cleaning has even taken place, it is difficult to imagine the finish surviving normal wiping or washing without significant further damage.

I contacted customer service to report the issues, only to be told that they no longer have any stock available. Their proposed solution was that I could return the entire canister set, and once new stock arrives, they would send out a replacement set. This is highly inconvenient, as it would leave me completely without any canisters while I wait for restocking, who knows how long that might take. Most companies, in the interest of good customer service, would simply send out a replacement set upfront (especially for such clear manufacturing or arrival defects) without requiring me to first send back the faulty items and be left short in the meantime.

Overall, this set feels like style over substance. It may look attractive initially, but it is clearly not built to last. Between the dented arrival, peeling lettering, and the frustrating resolution process, it comes across as cheap and poorly made. I would not recommend this product to anyone seeking quality, durability, or reliable customer support.

19 January 2026
Unprompted review
Geepas UK logo

Reply from Geepas UK

Dear Balu,

Thank you for your detailed feedback, and we’re truly sorry to hear about your experience.

We sincerely apologise for the condition in which the items arrived and for the inconvenience caused regarding the replacement process. This is certainly not the standard of quality or service we aim to provide. Please be informed that our team has tried reaching you via email and phone; however, we have not yet received a response.

Once we hear back from you, we will be more than happy to assist further and work towards an easy and satisfactory resolution. We kindly request that you reply to our email so we can resolve this more quickly.

Kind regards,
Customer Support Team
Geepas UK

Rated 1 out of 5 stars

Still waiting for my parcel to arrive ?

Still waiting for my parcel to arrive ?
I’ve been sent a picture of it in my bin
Don’t know when it was taken as I’ve not had any correspondence from either the courier or the supplier until today ?
I’ve asked if this picture is from today ?
And had no reply

1 February 2026
Geepas UK logo

Reply from Geepas UK

Dear Consumer,

Thank you for your feedback, and we’re sorry to hear about the confusion regarding your delivery.

We understand how concerning this situation must be and this is definitely not the experience we want for our customers. Please be informed that one of our customer service agents has already reached out to you and raised a dispute with the shipping provider, while also arranging either a refund or a replacement for you.

Kind regards,
Customer Support Team
Geepas UK

Rated 5 out of 5 stars

Replacement of faulty item.

I bought 2 electric urns and one proved faulty 6 months later. Geepas handled the exchange quickly and efficiently. the customer team was excellent-friendly, responsive, and made the whole process very easy. Returning the faulty urn was straightforward, and a replacement provided within a short time. A smooth and hassle-free experience overall. Highly recommended.

31 January 2026
Unprompted review
Geepas UK logo

Reply from Geepas UK

Dear Edmond Abraham,

Thank you for your wonderful feedback.

We’re delighted to know that our team was able to make the replacement process smooth and hassle-free for you. Your appreciation for our customer service means a great deal to us.

Kind regards,
Customer Support Team
Geepas UK

Rated 5 out of 5 stars

Fast delivery

30 January 2026
Geepas UK logo

Reply from Geepas UK

Dear NaimaIsaq,

Thank you for your feedback.

We’re glad to hear that your order arrived quickly and that you had a positive experience with our delivery service.

Kind regards,
Customer Support Team
Geepas UK

Rated 1 out of 5 stars

I've emailed the company about an item…

I've emailed the company about an item which has a blue flickering light causing nausea and headaches. Upto now, I have had no response.

30 January 2026
Geepas UK logo

Reply from Geepas UK

Dear Gareth,

We are sorry to hear about the inconvenience the flickering light has caused you. We kindly advise that you stop using the item if it is not suitable for your comfort or wellbeing. A return label has been provided to you via email to make the return process free of charge, as your satisfaction is very important to us.

We would appreciate it if you could reply to our email with the return confirmation so we can assist you further.

Kind regards,
Customer Support Team
Geepas UK

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