First American Home Warranty Reviews 17,662

Dealing with First American Home Warranty people was good but the company they chose didn't contact us until the following day. Yes it was Thanksgiving but to not have a toilet or shower that worked,... See more

Plumbing company came next business day. Sent a great plumber. Paid large amount $ out of pocket, plus deductible. Too bad you don’t offer an agent to connect via telephone service for repairs. Had mu... See more

Every service that we received were great but time consuming was take too long. The service not able to come right away , we have to call emergency plumbing first to fix the over flow. Then the compan... See more

Our AC stopped working when is was well over 100 degrees outside. The technician sent by First American was wonderful. Our unit was under manufacture warranty, and the closest supply house for that b... See more

We keep getting conflicting information while calling regarding repairs & then having it be denied. Also the previous owners had you warranty and they said you covered one of our claims that was deni... See more

"Dawn Zirbel and her assistant Katy are truly THE BEST Customer Service Agents we have ever encountered: Rapid Response, Reliable, Responsible and Reasonable, you can ALWAYS count on them to sort out... See more

Cherie Luckoff To whom this concerns You sent me out 2 plumbers wasting 10 hours of my time on February 1st They did not know what they were doing at all to get... See more

I am a real estate agent in Orange County, California. I use First American with all of my clients. I actually buy all of my buyers their home warranty and I use first American religiously Heidi Marsh... See more

Tim was very friendly, professional and knowledgeable. He explained to me where the gas leak was coming from and that apparently the person who tuned my furnace up in November forgot to re-tighten a... See more

They don't cover hardly anything. I had two major issues within a month and both items I had to pay out of pocket. After reviewing the contract again, they don't cover your fridge. I am just waiting u... See more

Everything went exceptionally smooth in the replacement of my pool pump and motor. From initial claim to reimbursement, it was fast, complete, and absolutely "no headache" process. I will definitely r... See more

Good customer service folks you have. Generally you send warranty requests to reliable vendors. Only concern we have is often it takes 3-5 days before vendor comes out and then another week to com... See more

The Technician was excellent; I was however, disappointed you all did not cancel/notify me the previous day of the "no show" of a Tech. After I called and asked why was it 6pm and no one showed up no... See more

Great coverage and response time is on point. I have been with First American for 5 years and have filed several claims. They have saved me thousands in repairs. I would highly recommend usin... See more

This was the first repair service request we made to First American Home Warranty. Their online request process was easy to use and straight forward. However, we did have to find our own contr... See more

Kenny is so knowledgeable about all things generator! He explained everything to us in simple terms yet was very thorough in detailing the process from start to finish. We appreciated how respectful h... See more

Our A/C stopped cooling and a Service technician was sent out to see what was happening. The Technician from Air Flow, Arman Y, was extremely knowledgeable about A/C units. Tried refilling the Fre... See more

Scam outfit masquerading as a "warranty" company. Refrigerator broke FAHW sent out their low bid contractor who failed to show up and failed to repair anything.Then they sent out an HVAC (!) guy to f... See more

Horrid - Run away as quickly as possible. I've had the same problem with my refrigerator for over 6 months now. I've had to open 4 different claims for the same problem (each costing me $100 a pop).... See more

Definitely really poor customer service. Endless calls and not resolving the problem. It means you have to pay your deductible $95 every time you call FAHW for service and they won’t resolve t... See more

I've been with them 10 years and up until the last year or two, it's been pretty good. Recently, I'm getting assigned providers who aren't even from my state, and some that barely spoke English. Cus... See more

Miami area they only have 1 plumber on their roster. I am on day 14 after technician visit and still no report, no help and no hot water. I am a Realtor and Mortgage broker and I will not be referring... See more

Charged me $85x2 because two different rooms. Then contract states hinges and springs covered on garage door. However my door is old so refusing to cover those parts, give credit, reimburse service fe... See more

Absolutely the worst experience ever dealing with this p.o.s. company. every excuse in the world why they will not cover repairs. If they put as much effort into keeping customers happy as they do in... See more

I had accounts for two homes but later discovered that the coverage was worth little or nothing. I formally contacted First Am, canceled both accounts, and directed my bank to stop paying. Yet, First... See more

A friend referred me i called and signed up been told my plan cover everything $67 a month 3 month letter i had a bombing leak on my kitchen faucet i called them they told me to pay $125 service... See more

This company is a scam. When the contracted oven repair company broke our oven's clock while installing a new control board (which may not have been actually needed but the company insisted), FAHW sa... See more

Needed a new furnace installed. FAHW sent out a company I had never heard of. After 5 cancellations, they finally show up. Nearly a year later, while having a bi-annual system check by my regular HVAC... See more

Service Request 10-5-2025. 2 weeks to get contractor out to evaluate, the order parts 2 more weeks, part failed re-ordered another 2 weeks. Communications between FAHW and Sears are horrible! Now da... See more

Just got off with customer service. My refrigerator was serviced back in May 2025. First repairman attempt at fixing the appliance lasted 2 days. Then came back a week after with new compressor t... See more

Our first go with First American Home Warranty (Premium Package) is a failure. Garage Door Torsion Bar (spring) is broke. They said they don't cover but clearly they do according to the contract. Won'... See more

Every time I request a repair, they first set it up with a contractor that has nightmarish reviews. Like truly horrible stories. And then I call to complain and they are suddenly able to send someone... See more

Poor customer follow through and representatives don't keep their word in the process of claims. Company finds ways to deny you despite their website and contract states the things that they cover. Wi... See more

Follow up on zero stars. Unable to speak with anyone regarding my ongoing plumbing service request. Amanda Gentry's (my service rep) voicemail says she'll be out of the office until September 2nd, tod... See more

I been waiting for my dishwasher replacement for 2 months I’m getting therun around every time I call by Nathan X2810 leave msg talk to someone else and have to explain why I’m calling they promise to... See more

Horrible customer service. Appliance broke, twice within 31 days. They charged me twice to get it “fixed “ and after three weeks, four visits not fixing the issue, they wanted to send out a new compa... See more

I am frustrated with First American,I have been dealing with this problem for years. My master tub continue to drip. They send these unprofessional plumber that come out put a rubber circle ring/wash... See more

Do not purchase this home warranty. I’ve had it for seven years. Minor issues were occasionally covered, but whenever a major repair was needed, they looked for excuses to deny the claim. When my pool... See more

I'm very frustrated with the handling of my water heater replacement request. My family, including two kids, has been without hot water for 10 days—we can't run the dishwasher or do laundry, which has... See more

We signed up last year and paid extra to have our pool equipment covered. Almost 4 weeks ago our salt water chlorinator cell was not working, we started a claim on Sept 14. By Sept 15 FAHW contacte... See more

Very disappointed. When our pool skimmer broke, we were informed that the part and repair were not covered under our policy. It was a very expensive repair. We have been waiting for over three weeks t... See more

Long time customer almost 10yr. They are Scamming old people. Water heater replacement is supposed to be covered. Plumbing company sent out says $980 modifications not covered under warranty.... See more

Horrible company with even worse customer service. Paid for a service request which took over 3 months to complete because the claims representatives made mistakes literally every step of the way. Iss... See more

I requested for my refrigerator to be fixed. They Scheduled LG to come out put after several days No calls from LG and when you call the number for they give you its an Auto System that go's no where.... See more