GoSwitch Reviews 13,553

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the staff's knowledge and the high level of service provided. Consumers highlight the positive customer service experience, noting that representatives are professional, friendly, and efficient. The ease of switching providers and the potential for significant savings are also frequently mentioned. Customers value the user-friendly experience and the clarity of information provided. Reviewers appreciate the staff's ability to explain complex topics in a simple and understandable manner. People also feel that the prices offered are attractive and that the staff is dedicated to finding the best deals for their individual needs.

Based on these reviews

Rated 5 out of 5 stars

I was able to get a better energy plan after speaking to Cindy. She was very helpful and explained everything very well. The only thing ,perhaps going just a bit slower over the details would help... See more

Rated 5 out of 5 stars

The person I spoke to put me at ease and made the whole transition smooth and seamless. I wasn't even sure if a transfer was possible but he not only found me the best fit but completed the sign up on... See more

Rated 5 out of 5 stars

Soon after, I made an inquiry to compare prices, I was given a call by a nicely spoken gentleman. After asking the general questions about our needs and home set up. he proceeded to over us an attra... See more

Rated 5 out of 5 stars

I had such an amazing experience that felt friendly, informative caring. The staff from Go Switch were incredibly knowledgeable, but what stood out was their genuine desire to help customers get great... See more

Rated 2 out of 5 stars

TR8D Invest came through for me at the exact moment I needed it most. After my insurance completely messed things up and left me stuck with a medical bill I wasn’t prepared for, I needed a real sol... See more

Rated 5 out of 5 stars

Michael my customer service agent from Tasmania was very professional explaining every detail with ease. His professionalism was outstanding it was like chatting with a friend. He found the best... See more

Rated 5 out of 5 stars

I visited go switch and spoke to three individuals in total and all were well spoken clear and knowledgeable on their area of information and went into details that helped with the understanding of al... See more

Rated 5 out of 5 stars

First and foremost I was relieved to speak to people born in Australia. The two men who helped me, Michael for my Energy supplier and Jason for my Health Fund, were well informed and easy to understan... See more

Rated 5 out of 5 stars

I called Goswitch to help with Electricity comparison and set up for an elderly friend. Michael was an absolute gem. 💎 he patiently assisted us and eventually I rang him back to do my own electricit... See more

Rated 5 out of 5 stars

So easy! Second time we have used Jordan from Go Switch for a better deal on electricity. We found him to be brilliant, professional but friendly, super helpful, explained everything very clearly and... See more

Rated 5 out of 5 stars

I put a inquire in of my fb feed, that night we switch power companies with a better deal that I could not of found, the staff where knowledgeable curtious and helpful. Hav not use a service like this... See more

Rated 5 out of 5 stars

The experience was so easy and clear. I had spent a long time on multiple websites trying to figure out what service was best, and comparing all he different offers was sending me cross eyed. I really... See more

Rated 5 out of 5 stars

Dean was so professional & straight forward. He made it all easy, electricity, gas & internet have been transferred to new companies which have saved us hundreds of dollars for this year

Rated 5 out of 5 stars

I thought I was doing an online comparision & was put off when I submitted my info & it came up that someone would be calling me soon. Kyle called & I forced myself to take the call. I guess I have be... See more

Rated 5 out of 5 stars

Great communication skills. Pleasant, easy to understand. Understood my situation. All agreed action was promptly processed and confirmed by email within 24 hours. Supplier also confirmed the ne... See more

Company replied

Rated 5 out of 5 stars

Good experience with operator who deal with me. He is very professional and give me plenty of info n reassurance n do everything necessary to get me the best deal. highly recommended to give Go Sw... See more

Company replied

Rated 5 out of 5 stars

Friendly fast efficient. I feel confident and able to call anytime. Recommendation suited me. It was stressless. Took their time explaining, answering any questions. It is nice to talk to someone who... See more

Rated 5 out of 5 stars

Kerrie at GoSwitch was amazing! Fast, efficient and knowledgeable. I have never had anyone compare in such a quick and practical way like Kerrie did. Kerrie also let us know that we have a proble... See more

Rated 5 out of 5 stars

Cost of living.....spend 15mins with the team and you can save some $$$$ Michael was very helpful and clear about market offers based on my postcode. I use GS annually to make sure I'm getting t... See more

Rated 2 out of 5 stars

He tried to help me but in kinda condescending way. I did get a connection because i needed one, however, i wanted to know price difference between different retailer. He denied me that even on re... See more

Rated 5 out of 5 stars

It's that time of the year again, electricity and gas contracts to renew. As usual, I checked Goswitch online. Somebody phoned me back the next morning and steered me towards the best deal, then wen... See more

Rated 5 out of 5 stars

Ellie was so polite /helpful and Australian which made our experience extremely pleasant and she knows her job and what she is talking about I can’t speak any higher of Ellie . thank you Ellie for you... See more

Rated 5 out of 5 stars

Proactive not pushy polite and savings!! It’s got me thinking about other things I can rely on them for. But for now cheaper gas and electricity seriously use these people :) coming from someone that... See more

Rated 1 out of 5 stars

The salesperson promised me a cheaper rate than i was already getting through origin. I wasn’t told what the rate was so I could compare it. I only discovered that the new rate was approximately 25%... See more

Company replied

Rated 5 out of 5 stars

Highly recommend GoSwitch 👌 they have helped me save for over 3 years with both my Gas and Electricity. I have definitely saved hundreds 💯 of dollars because of their guidance and help. I can't reco... See more

Rated 5 out of 5 stars

The options provided were all better than my current supplier. I then spoke with your representative who provided further confirmation regarding the best deal. Once I agreed, the changeover was all... See more

Company replied

Rated 5 out of 5 stars

My experience with GoSwitch was revealing. It was simple, concise and the most important part easy to understand. We all know how complicated service providers and the services themselves (particu... See more

Rated 5 out of 5 stars

Person I spoke to was very helpful and I was initially very impressed. I agreed to change plans but when the new welcome pack arrived the plan price was more than I was quoted over the phone. Not hap... See more

Company replied

Rated 5 out of 5 stars

I really appreciated the fast response to my internet enquiry. I then got someone who I could clearly understand, Michael spoke well and a very clear English language. If I can't understand people I... See more

Rated 5 out of 5 stars

Go Switch were able to source the best electricity deal for our holiday rental unit. Ironically, it was with the same provider, but on a much better deal, including a rebate. The process was simple an... See more

Rated 4 out of 5 stars

The information provided was very clear. A helpful young woman telephoned me.. I wasn't excited about receiving a call but I listened to what she had to say. In due course she convinced me to switch... See more

Rated 4 out of 5 stars

GoSwitch made comparing and switching energy plans easy. The process was quick, and their team provided clear, helpful advice. They helped me find a plan that saved me money without any hassle. The cu... See more

Rated 5 out of 5 stars

The staff at Go Switch were helpful and informative, they gave me support to review my current electricity, gas and health insurance. They were able to get me a better deal on all three, saving... See more

Company replied

Rated 4 out of 5 stars

On a positive side the sales person was able to direct me to where to find the relevant information in regard to my current plan so that I could compare it to the one that he suggested. The process ov... See more

Rated 5 out of 5 stars

I had a very last minute offer for a property late in the afternoon to move in the same day. I called GoSwitch just before 5pm and they were able to arrange to have my electricity on the next day befo... See more

Rated 4 out of 5 stars

Compared energy electricity plans and having done my own research seemed a fair comparison. Compared gas and broadband and was advised to leave each as is which added credibility. Only reason for not... See more

Rated 5 out of 5 stars

The customer service is impeccable! Michael was our saving grace for an urgent next day connection! He had an answer for all my questions and gave us the best deal out there! Quick, easy and efficient... See more

Rated 5 out of 5 stars

Speaking with Jordan, he was very knowledgeable and also a good listener (which is rare today), He was very helpful and organised my connections at my new property with Origin Energy. Jordan is a 11 o... See more

Company replied

Rated 5 out of 5 stars

Seamless! Saved hundreds across 2 x energy accounts and home internet. Plus, credits worth hundreds. I diarize an annual GoSwitch check and have been really happy, and it only takes 30 mins PA!

Rated 5 out of 5 stars

Extremely helpful. Explained all aspects of the energy plan to me in a very easy manner to understand. Gave me a direct contact number if I needed help in future. I highly recommend using this service... See more

Rated 5 out of 5 stars

I talked to an Australian. His name was Kerry. He was polite and explained everything thouroughly to me. We agreed on a company and he changed me to my new provider. Kerry was polite and cheerful at a... See more

Rated 3 out of 5 stars

I liked that go switch was able to help me save money on my electricity bill each month. I didnt like how they kept calling and calling over and over. I also asked for some information to be sent in... See more

Rated 5 out of 5 stars

I wasn’t sure what to expect at first but the representative was extremely friendly and very helpful. He was very knowledgeable and able to explain everything I needed to know to make an informed deci... See more

Rated 5 out of 5 stars

I contacted GoSwitch after this years Market Offer arrived from my current supplier. Michael from GoSwitch gave me 5 better options across electricity and gas to consider. I now have energy rates that... See more


Company details

  1. #3 of 9 best companies in Price Comparison Site
  2. #3 of 10 best companies in Energy Supplier
  3. #2 of 8 best companies in Health Insurance Agency

Written by the company

Life is complicated enough so why does finding the right energy plan need to be? At GoSwitch, we have one mission. To make the complex simple. So when you speak with us, we speak in your language, we understand your needs and energy profile, then cut through the complexity and offer a simple to understand energy plan. Then we top it all off by setting it all up for you. No paperwork, no more phone calls and hold time, done in a matter of minutes.

GoSwitch

Written by the company

GoSwitch Comparison is 100% free.
GoSwitch is a comparison website designed to help you save on your energy & health bills. We take the complexity out of comparisons & provide you with easy to understand recommendations at no cost to you.

Contact info

Save On Your Energy Bills Today!

Get A Better Deal On Your Electricity & Gas In Less Than 2 Minutes.

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Good explanation

The guy I spoke to explained well on how I would save on a different plan He also gave good details on my differences between current bill to what I would be charged on new bills

10 February 2026
Rated 5 out of 5 stars

Good service

Good service, the agent was very friendly over the call. She has compared the plans and explained the pros and cons of it.
Advised the best plan for me.

9 February 2026
Rated 5 out of 5 stars

Very professional and concise service.

Very prompt, informative and easy to understand. A professional, no nonsense approach which gave me the confidence to make the changes I believe were necessary. Excellent service by a very well spoken gentleman.

9 February 2026
Rated 5 out of 5 stars

Would recommend

Easily compared providers and saved me $200 on my bill. Would recommend. They do all the work for you switching providers.

3 February 2026

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