GOTRAX Reviews 2,296

All things considered, I like the F2V2 electric bike. Despite the disc brakes needing to be replaced with better disc rotors soon after I purchased the bike, it's still immensely useful and well w... See more

I had some issues initially with my GX1 E-scooter — it stopped working properly less than a year in, wouldn’t go over 7 mph, and vibrated heavily. That said, GoTrax eventually came through. Afte... See more

My favourite thing about this scooter is that it is the perfect size. I'm about average height for a woman, 5'4, and find most scooters are made for a larger frame, making them harder to control and e... See more

We were so excited when we got the scooters from GOTRAX for all three of our kids, but we have had nothing but trouble with the tubes in the tires. We called about them because we had trouble immediat... See more

Love gotrax if you need to get somewhere in style and speed gotrax gots you with many bikes and electric scooters to pick from even electric dirt bikes so I say choose gotrax my experience will go... See more

The GoTrax Edge hover board is my daughter's absolute favorite. She uses it indoors for now & since she got it as a birthday gift, I have not seen her walk :) When we had to contact the GoTrax cu... See more

This is an absolutely wonderful ebike. I love the step through design as well. Another wonderful feature is the lower speed setting so you can still get power at the 5 mph range (for riding alongsid... See more

Customer Service was so helpful and so responsive when we had an issue with the product received. We were very grateful for their response time and their accommodations. Our son absolutely loves his s... See more

I purchased the go trax scooter for my daughter to use to get around her college campus. We had a couple of questions that were quickly & effectively answered by the help desk team. My daughter is hap... See more

We just bought a GOTRAX scooter direct from them, and less than two weeks in had a valve stem fail on the rear wheel - a simple Email and video to them, and they are sending us a replacement part. Bei... See more

Had a battery issue with our scooter. Alex, from support, requested us to submit pictures and video proof along with a brief write up of the issue. After providing them with the pictures and video, a... See more

GOTRAX reached right out and took care of my issue right away. Thank you so much for your quick assistance and for ordering the replacement scooter for me and delivered as fast as possible. I Jus... See more

The warranty is useless. You will recieve conflicting stories between the email online portal and calling gotrax directly. English is clearly not the first language because the emails are grammaticall... See more

Great customer service. They responded within 5 minutes of me sending the email. They got me the part, sent the invoice right away. And it was ordered and is shipping already. I'll definitely be... See more

I shouldn’t need to purchase spare consoles because the Gotrax G4 product keeps breaking. I purchased two G4 scooter. Both had multiple failures during the warranty period. The part ordered I ordered... See more

Purchased an F2V2 in Canada for $1,000 CAD. Rode for two weeks, bike was left in a light rain storm overnight. Rode the next day, motor controller failed. Not warranted, was disappointing. Figured I'd... See more

I received my Gotrax GX2 back in the winter and absolutely love it. It is a great machine with plenty of power, a stable frame and amazing off-road capability. Its a great scooter to take out for the... See more

I ordered an e-bike from Gotrax over two weeks ago, and it still hasn’t shipped. I reached out multiple times to cancel the order, but they refuse to honor my request. No updates, no shipping confir... See more

I wrote he below review last week, but it has since been deleted from GoTrax’s website: I’m very disappointed with GoTrax. I needed a rear fender replacement for my scooter, and it’s completely out... See more

I bought a hoverboard for my daughter for the holidays. It arrived cracked and unable to turn on. GoTrax said I'm past the 14-day free replacement window, and that this window is not extended for the... See more

I heard great things about gotrax scooters so I purchased one and after my daughter using it for a week, the battery is dying super fast (like after a couple milies). I’m hoping customer service will... See more

My son’s almost $600.00 Christmas gift came defected. Contacted support several times. Unable to get any assistance at first. When I put in a claim no one contacted me by phone. They kept emailing whe... See more

Customer service is Horrible. Need a part for your scooter? They don't have it. Ask when it will be in stock, no eta. Ask for a recommendation so you can purchase eslewhere. Nope they say they can't r... See more

I submitted an order for a tire replacement on 6/17 and it has yet to be fulfilled by their warehouse. I've called their customer support 3 times and was told someone would call me back and that has... See more

Ordered scooter console for gx zero, which website says is in stock, and once paid for said delivery date was in 5 days. Part still hasn't been shipped now 8 days later and customer service said it ma... See more

Received a kids scooter with a faulty screw. Submitted a claim and two weeks later still have not shipped the replacement. I have contacted them three times and nothing has happened. -after leavin... See more

Alex was unprofessional and did not meet our request in a professional and satisfactory manner. He was rude through email. In addition, as the customer, I should not be required to spend 20 minu... See more

Purchased in December a hoverboard. Power button didn't work sent it back to gotrax and a month and a half later I have had no refund or exchange. Customer service says they can't do anything about i... See more

Would not recommend: Bad quality control , safety control , and customer support. Purchased gotrax gx3 scooter ( the most expensive scooter on the website). It arrived defective and miss... See more

Bought a scooter for my son. Lasted a week or two and then the battery failed. Was fine determining the problem with GoTrax. But, after determining the problem they were very difficult to deal with. V... See more

I’m posting here because the delivery delay and refusal to match a recent price change is unacceptable.I ordered the GoTrax Z4Lite, Order #440130, on October 1, 2025 for $799. It arrived on October 24... See more

Let's just say, in the end GoTrax did right by standing behind the product and helping endlessly until the situation was resolved. Specifically a representative named Alex. Alex was willing to help... See more

UPDATE: Gotrax has reached out to me to fix the problem and I am quite happy with the resolution. Thank goodness!! Our scooter no longer works. My son was only able to use it twice before it stoppe... See more

HORRIBLE SERVICE!!!!! I ordered that wheel 8months ago. YOU GUYS ARE AWFUL AND UNPROFESSIONAL!!!!!! They wanted me to pay for a damn label to get a replacement scooter $70 for a damn label. I ended up... See more

Awesome scooters, great company! My wife and I both got scooters through gotrax and have been totally satisfied with them! They ride smooth and go the perfect speed! Highly recommend checking out all... See more