Green Vista Living Reviews 49

Amazing customer service. They were very responsive and helpful through the entire process. Great prices too!

We are disappointed, though not surprised, by the ongoing inconsistencies in Green Vista Living’s representations regarding our transaction.
Green Vista Living’s stated policies changed materially after our purchase. At the time of sale, the restocking fee communicated to us was 15%. Weeks later, only after disputes were raised, that figure was revised to 40%. This higher fee was never disclosed at the time of sale, and we have documentation showing the original terms that were provided to us.
We were also not clearly informed prior to purchase that the panels supplied were commercial-grade rather than residential. This distinction was critical, as the panels were intended for residential installations and delivery to private residences. These requirements were communicated clearly before purchase, yet the products delivered did not align with those expectations.
Green Vista Living has also stated that one shipment was “returned.” In reality, that shipment never reached the client’s location. Despite this, we were charged an expedited courier return fee for an item that was never delivered, which we believe was improper.
Regarding the remaining panels, Green Vista Living has claimed that retrieval attempts were unsuccessful due to client non-cooperation. On both occasions, the clients directly refuted this and confirmed that no such pickup attempts occurred. As of our most recent confirmation, the panels remain at the client’s location.
We find it concerning that products remained uncollected for an extended period while responsibility for retrieval was repeatedly disputed. Characterizing this situation as a simple “ongoing commercial dispute” does not reflect the number of unresolved issues involving product suitability, changing policies, return logistics, and billing.
Based on our experience, working with Green Vista Living has been frustrating and disappointing, we would urge others to proceed with extreme caution.

Great experience! Solid business with solid prices.

I had a good experience working with Green Vista Living. Communication was clear, and it was easy to find the products I needed on their site. Anees was responsive when I had questions and took the time to explain options without rushing the process. Overall, a solid experience.

Great experience! Everything showed up on time and as described. Highly recommend.

I appreciated how easy it was to work with Green Vista Living. Anees was responsive and took the time to explain things when I asked. The website is clean and easy to navigate, which made the process less stressful.

**THIS IS IN RESPONSE TO GREEN VISTA LIVING’S REPLY TO OUR REVIEW.**
We are disappointed, but not surprised, by the ease with which Anees continues to misrepresent facts.
Green Vista Living’s so-called “policy” is a farce. How does one explain a policy that is retroactively altered to fraudulently justify obtaining money that was never earned? At the time of this transaction, your stated restocking fee was 15%. Weeks later, only after disputes were raised, you conveniently changed that figure to 40%. None was disclosed at the time of sale and appears designed solely to justify withholding funds. Anees, we have the documentation that clearly supports these claims.
At no point did you fully and transparently disclose that the panels supplied were commercial-grade rather than residential, despite knowing explicitly and repeatedly that these were required for residential installations and delivery to private residences. This was clearly communicated to you before purchase. You knew exactly what was required, yet you misleadingly sold commercial panels for residential use.
Your claim that an order was “returned” is also inaccurate. Thankfully, that shipment never reached the client’s location, despite your insistence that it should be delivered first and returned afterward, an illogical proposal from the outset. Despite the item never reaching its destination, you charged an expedited courier return fee, which we consider improper and indicative of fraudulent billing.
Regarding the remaining panels, we have consistently stated and continue to state that you have abandoned your equipment at our client’s location. You have repeatedly claimed that retrieval attempts failed due to client non-cooperation. On both occasions, the clients directly refuted these claims and called them out as false.
It is alarming that a legitimate supplier would leave their own products uncollected for nearly two months while offering shifting excuses. This behavior raises serious questions about your operational integrity and whether you genuinely control or own the products you claim to sell.
Your attempt to characterize this matter as a simple “ongoing commercial dispute” ignores the documented pattern of misrepresentation, policy manipulation, and misleading conduct. Based on our experience, doing business with Anees and Green Vista Living has been deeply regrettable, and we stand by that assessment.

My experience with Green Vista Living has been very positive. We had the customer rep Anees explain everything clearly and made sure I understood exactly what was being ordered.

Communication was solid throughout the process. Anytime I had a question, Anees responded promptly about timelines, expectations, and next steps. I never felt rushed or pressured, which was important to me

Unfortunately, the batteries I wanted (Epoch 314Ah Elite V2-T) were on pre-order only, so they would not be available until much after I needed them. Green Vista Living was great about cancelling the order with zero hassles. One of the best signs of a good business is how they handle situations like this, and they handle this very well.

You delivered quickly, packed

I’ve tried to buy this unit in the past from competitors and had nothing but trouble. The competitor told me it would take weeks to receive. They had no control over it. They said because of wildfires and other people’s needs that were more important than mine. I would be on a list as to when I would receive mine. There were excuses from tariffs to customs. I was so pleasantly surprised to find this vendor because there were no excuses. The shipping was immediate. They returned phone calls, unlike the competitor. It was night and day.

GVL gave me a great price for a volume purchase. While it took time for the manufacturer to ship the products (due to extreme backlog with expiring tax credits by end of 2025), the GVL team was always available to provide updates to get shipments completed. I trust the GVL team to do all they can.

Shipment was slow but considering the circumstances (late rush on product to beat the end of year solar tax deduction) Green Vista Living did everything they could to ship my EG4 products. Always keeping me informed.
Thank you for your efforts.

By far the best customer service from start to finish of any company I have ever dealt with. Green Vista Living was informative and helpful during the purchase and the install/troubleshooting. I will purchase all solar equipment from Green Vista Living going forward.

The shipping was super smooth and products arrived in excellent condition, Had to exchange some electrical boxes due to a personal error and customer service was more than helpful to make it happen.

I worked with Anis who was extremely helpful answering all of my questions about several different products. They are knowledgeable about the products they sell and have a wide variety of products at reasonable prices. Will definitely continue to be a customer!

Delivered on time and good packaging to ptpro

Great product, working months now with no issues. On this shipment, I entered the wrong shipping address and had to change it after the order was placed. I had to contact the company and they made it very simple and quick to update my address and get it to me in time!

Knowledgeable, quick response, and answered all of my questions. Product EG4 grid boss and flex boss shipped out right away and arrived quickly and in perfect condition.