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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with the platform's product, citing issues with website functionality, which impacts their ability to make purchases. Consumers also report problems with payments, indicating difficulties in processing transactions and receiving payouts. Furthermore, people are largely disappointed with the level of customer service provided. Reviewers mention slow response times and unhelpful support, with some even claiming their inquiries are ignored. This lack of support exacerbates the negative experiences related to product issues and payment problems, leading to a widespread sentiment of frustration among users.

Based on these reviews

Rated 1 out of 5 stars

Bait and switch operation with glitchy technology. They invite creators to join their site - even adult content creators are invited. Then, after you've made a few sales, they abruptly ban you f... See more

Rated 1 out of 5 stars

I joined a published a few very well written guides, no adult material, not rule breaks. their AI deemed some of my material broke their rules. yet amazon and google books don't. they suspended my ac... See more

Rated 1 out of 5 stars

Gumroad is a scam. They are withholding my payout from sales made even though my account is fully verified and compliant. Support is non-existent — only a chatbot that gives no help, emails go unanswe... See more

Rated 5 out of 5 stars

Don't listen to any of the people. Gumroad is amazing! Best Platform for small indie hackers, creators and every alike! The process is soo smooth and the payouts are fast! I see so many 1 star reviews... See more

Rated 1 out of 5 stars

Bought a book about veganism and it's entirely written by chatgpt. How do i know? It consists only of bullet-point lists and it has emojis before every heading. Gumroad won't do anything about it and... See more

Rated 1 out of 5 stars

Some of ther worst support I've ever received in my entire life. I keep having bot like responses even though ironically chat GPT would respond better. I randomly had lessons from 2 subscriptions s... See more

Rated 1 out of 5 stars

They didn't provide contact back service, they wasted my money , they linked with remottr.com which is totally scam they post outdated jobs which are 1 week ago and more than 200 people applied, so gu... See more

Rated 1 out of 5 stars

Was just looking for some free downloadable contents (soundfonts, kontakt libs, wav) and found this 'website'... ALL IS done ONLY to TAKE YOUR MONEY. Fake kind of "account", no usable browser... See more

Rated 1 out of 5 stars

I am a digital product seller and I sell items with full resale rights (PLR/MRR). Gumroad suddenly suspended my account without sending me any email or warning. I had over $250 in my balance... See more

Rated 1 out of 5 stars

No ones answering from their support. They keep sending me a canned response about a rejection for verification when I keep uploading the correct documents. This company is a joke ran by morons. Do no... See more

Rated 1 out of 5 stars

They close your account at any given moment without any explanation. You can't build your business with them at all. So shady. Their support team don't even bother to study your case and just suspen... See more

Rated 1 out of 5 stars

The worst shopping experience I’ve ever had. I tried 4 different cards from different banks – either the bank declines the transaction because it considers Gumroad suspicious, or the website itself s... See more

Rated 1 out of 5 stars

They geve me my $800 but kept the remaining $200 with them like a year back, only after me askin my payout, if it was wrong why did u give the $800, and the rest $200 was not received by my clients... See more

Rated 1 out of 5 stars

Gumroad used to be a trusty platform, Been using it 6 years now but nowadays it has fallen off pretty bad. They hold my earnings for a couple months now, skipping my payouts with the reason being "Pay... See more

Rated 1 out of 5 stars

I would give zero stars if I could. I had a customer dispute their purchase of my product, which I clearly state on my checkout page that I don't give refunds. Gumroad responded and said I lost the di... See more

Rated 5 out of 5 stars

everybody says its a scam blah blah blah, i bought my piano sheet + MIDI with no problems or anything, its about the buyer who ripps you off not the site, dont start bombing it with 1 star reviews jus... See more

Rated 1 out of 5 stars

Stay away. I signed up to sell digital products. After submitting my digital products and information my products went live. After a week or so, they suspended my account, and I was locked out. No... See more

Rated 1 out of 5 stars

I NEVER subscribed to ANY of their advertisers... AND I get buried in their spammy emails. I tried to unsubscribe, but they keep dropping my into MORE advertisers that I DID NOT suscribe to. I ema... See more

Rated 1 out of 5 stars

Bought a product from a seller who uses the site. Had a small problem which to be fair was down to me. Seller never responded to multiple requests for help. Gumroad gave me reassurance that they would... See more

Rated 1 out of 5 stars

If you’re considering Gumroad, read the reviews here first. My experience matches what many creators report: Gumroad keeps your money if your balance is under $10 and refuses any manual payout... See more

Rated 1 out of 5 stars

The payout was delayed, and when I asked them why, Gumroad suspended my account instead of giving me an answer. They have stolen my hard-earned money, and I have proof to back up everything I’m saying... See more

Rated 1 out of 5 stars

I spent over 7 hours trying to publish a simple digital product on Gumroad using an iPad. The user interface constantly looped me back to “Welcome Aboard” screens with no way to access my product... See more

Rated 1 out of 5 stars

I used Gumroad to process credit card payments for my service, and the experience has been nothing short of a warning to others. After running five transactions, I realized I was receiving ab... See more

Rated 1 out of 5 stars

Please read the negative reviews and don’t use this company. I ordered a product and the seller never provided it to me. I’ve emailed Gumroad and they don’t even respond. This platform is a comple... See more

Rated 1 out of 5 stars

This company is a joke. I purchased a religious/faith product and never received it. I didn't get any confirmation email or indication in my gmail account. I logged onto the site but the product th... See more

Rated 1 out of 5 stars

DONT GO NEAR THIS COMPANY. SMOKESCREENS AND MIRRORS EXPERIENCE . ZERO CUSTOMER SUPPORT , NOT EVEN A BOT GENERATED COURTESY MAILMTOMSAY WE HAVE RECEIVED YOUR QUERY/COMPLAINT AND RE LOOKING INTO IT. I H... See more

Rated 1 out of 5 stars

I knew Gumroad 4 years ago, and was with them for almost 2 years but things got worse when they changed a bunch of policies. Gumroad will now lock your account and block your payments without warning,... See more

Rated 1 out of 5 stars

Ever since they announced they are changing their charge fee, this site became shitty with their service. Not only is 10% big enough of a cut, they have additional deductions after the fact. Then they... See more

Rated 1 out of 5 stars

The customer representative named Steve on Gumroad is extremely rude, unethical, and unprofessional. My account has been suspended, and I was told that my sales would be refunded, but I don't t... See more

Rated 1 out of 5 stars

Gumroad has terrible customer service. They also allow scammers to run their businesses through their platform as well. Good luck trying to get any sort of refund after.

Rated 1 out of 5 stars

This company is scam operation in disguise, apart from the unclear fees, that can go to over 20% in some cases, for no added value, they closed our account based on presumption and refusing to relea... See more

Rated 1 out of 5 stars

I was trying to purchase something on Gumroad for $0, but as I got to the checkout, it said that I have an active chargeback on one of my past Gumroad purchases. However, I wasn't logged in, I didn't... See more

Rated 1 out of 5 stars

It was a surprise that my account was banned and I didn't get any reason from them, my product revenue also can't payout, the reason the account was "banned". They have a chatbot support and I asked t... See more

Rated 1 out of 5 stars

The site takes 83,66% of creators' income. This does not support creators, but only the website. Avoid if your goal is to sell products. Out of €20, I only received €3, and the worst part is tha... See more

Rated 1 out of 5 stars

BUYERS BEWARE: I purchased a chrome extension for $17 that didn't work. I never received a receipt and the extension didn't work with no contact info for the developer. I contacted support after multi... See more

Rated 1 out of 5 stars

Gumroad has postponed my payouts three times now for no reason. I’ve sent them countless messages and they just keep ignoring me. I’m not gonna let this slide. Honestly, if you’re thinking of using th... See more

Rated 1 out of 5 stars

This is the worst online purchasing experience I have ever had. I paid for my purchase, post payment I was given the option to send the book to kindle - this didn't work. I set up an account and to... See more

Rated 1 out of 5 stars

I purchased 2 albums. One is apparently being censored by them even though they allow it to be listed. When I checked out with Paypal it told me on the final checkout screen that there was an issue... See more

Rated 1 out of 5 stars

I have an account that only sells designs for companies. I have no disputes or problems, yet my account was locked with the balance, and they won't give me any inspiration to send me. They're keeping... See more

Rated 1 out of 5 stars

Purchased a book from Depths manifestation.gumroad.com. Had no idea about the company needless to say my book has not arrived. I have emailed 3 times with no response. Mid April was my purchase....I'... See more

Rated 4 out of 5 stars

funny how there was only one review for 4-Stars i havent even tried using it much but i like the UI an ai recomended this site because it was free but i dont really want to connect my card beca... See more

Rated 1 out of 5 stars

I ordered a Yamaha patch from Roshans Aivers, took my $42.94 and did not send me anything. I emailed that person 2 weeks after and email not valid. I emailed Gumroad and after a week going back and fo... See more

Rated 1 out of 5 stars

Absolute idiots! No wonder they have a terrible trust pilot score. I set up a gumroad account as I wanted to use it as a means for selling digital products that I had created. The day afte... See more

Rated 1 out of 5 stars

I had a very disappointing experience with Gumroad that I feel obligated to share. After making legitimate sales on their platform, my account was suddenly suspended — without any warning or prior... See more

Rated 1 out of 5 stars

Gumroad suddenly suspended my account without any valid explanation, despite me following all guidelines. I spent months building back-links and driving traffic from my website to my Gumroad store — a... See more


Company details

  1. Software Company

Information provided by various external sources

Gumroad is a platform that enables creators to sell products directly to consumers.


Contact info

  • Valencia Street 225, 94103, San Francisco, United States

  • gumroad.com

1.3

Bad

TrustScore 1.5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I joined a published a few very well…

I joined a published a few very well written guides, no adult material, not rule breaks. their AI deemed some of my material broke their rules. yet amazon and google books don't. they suspended my account.
Avoid them, total waste of time and effort very unreasonable, can not even get a straight answer as to why

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Dont use Gumroad

Unfortunately, my experience with Gumroad as a seller was extremely disappointing.
I sold a digital product .
The buyer purchased the product and used it daily for over two months, downloaded it multiple times, and received full technical support directly from me, including Discord assistance and live setup sessions.
After more than two months of active use, the buyer suddenly requested a refund, claiming that the product or license key was not received. This claim is not true and is contradicted by months of usage and communication.
What is most concerning is that:
Gumroad informed the buyer that they would wait up to 30 days for the creator’s response
Yet the refund was issued immediately without waiting or proper review
The refunded amount was deducted from my balance, leaving my account negative
Gumroad then attempted to withdraw the amount directly from my linked bank account
This approach leaves sellers without meaningful protection and opens the door to refund abuse.
Even more troubling, after receiving the refund, the buyer sent mocking and abusive messages and openly admitted that he is still using the product with another person despite receiving the refund.
I contacted Gumroad support and provided evidence and conversation logs, but responses were mostly automated and slow. The financial, moral, and professional impact on me has been significant.
I strongly advise digital product sellers to be extremely cautious when using Gumroad, as you can lose both your product and your money without real seller safeguards.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

I have an account that only sells…

I have an account that only sells designs for companies. I have no disputes or problems, yet my account was locked with the balance, and they won't give me any inspiration to send me. They're keeping it. This is very strange and not legal.

30 November 2025
Unprompted review
Rated 1 out of 5 stars

They geve me my $800 but kept the…

They geve me my $800 but kept the remaining $200 with them like a year back, only after me askin my payout, if it was wrong why did u give the $800, and the rest $200 was not received by my clients to this day.

Filled a legal court case against this , and now the money has increased with interest.

31 December 2024
Unprompted review
Rated 1 out of 5 stars

⚠️ Serious data loss: entire workbook content disappeared without explanation

I am writing this to warn other creators and to hopefully get a real human response from the company.

I spent nearly 40 hours building a complete digital workbook on this platform. Everything was fully written, structured, and published. Then suddenly, all content disappeared.

To verify the issue, my husband downloaded the “free” version of the workbook. His folder was completely empty — no content at all. The file could not even be published if there was nothing inside it.

This means:

My work is gone

My customers receive empty files

I am unable to deliver what I have already promoted

My professional credibility is now at risk

I contacted support immediately. With AI`s help I tried everything without success. So far, I have only received AI-generated replies that could not help or explain but said I will be contacted by human support. Nothing yet so No answer:

why the content disappeared

where the data went

whether it can be recovered

how this could happen at all

There has been no clear answer, no timeline, and no accountability.

This is not a small bug. For creators who build and sell digital products, this is a critical trust and data integrity issue.

I genuinely hope someone from the company reads this and takes responsibility. Until then, I cannot recommend trusting this platform with important or time-sensitive work.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Fraud

They close your account at any given moment without any explanation. You can't build your business with them at all. So shady. Their support team don't even bother to study your case and just suspend your account and lock your payouts.

They charge a Whopping 10% scam fee per sale and provide terrible service in exchange. Don't deal with them if you care about your business.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

idk lowk

funny how there was only one review for 4-Stars
i havent even tried using it much but i like the UI

an ai recomended this site because it was free but i dont really want to connect my card because of the bad reviews

in general i think its probobly a good site

2 December 2025
Unprompted review
Rated 1 out of 5 stars

The worst shopping experience I’ve ever…

The worst shopping experience I’ve ever had. I tried 4 different cards from different banks – either the bank declines the transaction because it considers Gumroad suspicious, or the website itself says the card isn’t supported. What exactly isn’t supported? It’s a regular international VISA card from a major European bank. How do you even operate like this?

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Unfair Payout Rules and Poor Support — Not Creator-Friendly

If you’re considering Gumroad, read the reviews here first.
My experience matches what many creators report: Gumroad keeps your money if your balance is under $10 and refuses any manual payout — even when you decide to close your account.

It doesn’t matter that the money is yours, earned legitimately. Their answer is simply “we can’t do anything,” which leaves creators stuck with small balances they can never retrieve.

This isn’t what a creator-first platform looks like. The lack of transparency, the inflexible policies, and the dismissive support responses speak for themselves.

There are better, more respectful alternatives out there. I recommend avoiding this platform.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

DONT GO NEAR THIS COMPANY

DONT GO NEAR THIS COMPANY. SMOKESCREENS AND MIRRORS EXPERIENCE . ZERO CUSTOMER SUPPORT , NOT EVEN A BOT GENERATED COURTESY MAILMTOMSAY WE HAVE RECEIVED YOUR QUERY/COMPLAINT AND RE LOOKING INTO IT. I HAVE REPORTED THEM TO MASTERCARD WITH A REFUND REQUEST AND A RECOMMENDATION TO BLACK LIST THEM . WETHER IT IS INCOMPETENCE OR DELIBERATE FRAUDULENCE IS DIFFICULT TO TELL, BUT THE RESULT IS THE SAME. YOU WASTE TIME AND MONEY ON A PRODUCT THAT YOU PAY FOR BUT NEVER RECEIVE.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL!!

BE CAREFUL!!! Terrible experience, fortunately a very short one!
I created an account and did absolutely nothing else… I didn’t even publish a single product.
After a few days, I found my account suspended and my entire dashboard completely frozen.

No access to the help center, no access to any section at all.
I searched for the support email and requested an explanation.

A BOT replied: Your account was suspended due to non compliance with our Terms of Service.
I asked for clarification and for an escalation to a human.

Sherry replied: Your account was suspended due to non compliance with our Terms of Service.
I asked again for detailed explanations, because there was absolutely no reason to be non compliant.

Sherry replied once more: Your account was suspended due to non compliance with our Terms of Service.

I complained about the unacceptable service and informed them that I would leave a review.

Steve replied: Sorry for any confusion and frustration! Our new content review system is a little too highly strung and mistakenly flagged your content. Your account is unsuspended.

Now, it’s obvious that customer support never even looked at the cause of the suspension, because I had zero content for anything to be “mistakenly flagged.”
Beyond the extremely unprofessional behavior, a platform like this can seriously jeopardize a creator’s income and reputation.
If something like this had happened with an active business, the damage would have been far worse.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Trying to download bought fiels ..

Trying to download bought fiels ... Download speed of gumroad <10kB/s ... you have to sit for hours trying to download 100MB that take verywhere els just a second ... and it cancels the download every few minutes... unable to get my purchase ... and i checked ... if i go somewhere else like steam i download at 100MB/s

2 November 2025
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. I had a customer dispute their purchase of my product, which I clearly state on my checkout page that I don't give refunds. Gumroad responded and said I lost the dispute because I don't have a refund policy. Then a week later I discovered that my account had been shut down...with no warning or notification. The customer "support" just sounds like an AI bot writing me a canned email. It's horrible. Don't use Gumroad.

24 October 2025
Unprompted review

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