As a Bartender in a cocktailcatering I was looking for an investment opportunity which is in my street of interest and workspace. I found it by Hackstons. I got in contact with a nice representative... See more
Company replied
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We were treated like part of this wonderful family. Fantastic experience, being guided through the Spirit Library, and sampling some excellent whiskies and gins. Listening to the history of the... See more
Company replied
Verified
Reiss has been so very engaging and respectful towards us, giving the most suitable investments best suited to our situation. He is very knowledgeable and patient, giving us all the time we needed wit... See more
Company replied
To make things quite clear - this people know what they are talking about, and i have to admit, they took my hand and guided me through all infos and steps to be a cask owner, which i am now! Actual m... See more
Company replied
Company details
Written by the company
Hackstons are redefining the luxury tangible goods market, offering a taste of excellence through curated collections of rare whiskies, fine wines, and exclusive spirits. Founded on cask whisky ownership, our business allows clients to explore whisky as both a consumable and an investment. We offer a full range of services, from cask ownership to bottling and resale, making us a one-stop destination for collectors and investors alike. Our newly opened flagship store in Knightsbridge, London, provides an immersive retail experience, with bespoke tastings and expert guidance on building your spirits portfolio. Visit us in-store or online to discover our premium offerings and enjoy a personalised, unforgettable experience.
Contact info
30 St Mary Axe, EC3A 8BF, London, United Kingdom
- 020 3307 0410
- info@hackstons.com
- hackstons.com
4.8
Excellent
388 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Reply from Hackstons
Hi Steve,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Very professional and knowledgeable
Very professional and knowledgeable, made the whole experience very easy from start to finish. Sam is a true credit to Hackstons
23 September 2024
Reply from Hackstons
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Sam, we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Business as usual:) all great with…
Business as usual:) all great with another buy from hackstons!
9 September 2024
Reply from Hackstons
Hi Stefan,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Investments made easy.
We get honest advice on new investments, never have I been or felt under pressure to make a purchase. The constant change in market conditions sometimes makes it confusing but with Hackstons we get regular emails and phone calls on updates covering all aspects of the market, taxes etc. We feel we have definitely made the right choice for our future and have a growing portfolio thanks to everyone involved at Hackstons.
4 September 2024
Reply from Hackstons
Hi Andrew,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Good clear communication at every stage…
Good clear communication at every stage of the process. Didn't feel pressured.
2 September 2024
Reply from Hackstons
Hi David,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Great honest customer service
The customer service I have received from Hackstons has been second to none! Samuel was extremely welcoming and engaging as well as being very knowledgeable about the products! Unlike some other sellers, I also felt Samuel and Hackstons as a whole were very honest, never trying to push a sale that didn’t suit myself. If you’re interested in buying whiskey I would highly recommend working with Hackstons; my personal experience has been great with them!
15 May 2024
Unprompted review
Reply from Hackstons
Hi Lee,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Samuel, we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Took the time to explain the process…
Took the time to explain the process and answer all the questions I had. Very easy and lovely to deal with.
28 August 2024
Reply from Hackstons
Hi Jacqui,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
This was the first experience of buying…
This was the first experience of buying whisky as an investment. Hackston’s staff are all very friendly and extremely knowledgeable and made the process of buying very easy. Time will tell if the investment does as well as expected but I was fully informed that investments are not a guarantee of future profits. I would recommend Hacksons to anyone interested in investing in the whisky market.
13 August 2024
Reply from Hackstons
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Had a great chat with Paige to discuss…
Had a great chat with Paige to discuss feedback relating to becoming a client this year. I was encouraged to hear that Hackstons are keen to individually tailor my journey with them and feel the openness will help in our working relationship.
21 August 2024
Reply from Hackstons
Hi Rory,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Paige, we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Samuel was very proffesional and…
Samuel was very proffesional and understand the needs for each investor. Definetly a true relationship/partnership with Hackstons on regards whiskey investments.
19 August 2024
Reply from Hackstons
Hi Gerardo,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Samuel, we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Excellent service as always
As is always the case, Hackstons are alway very thorough and extremely efficient. The forms are very intuitive and straightforward to complete making the process of investing very easy.
15 August 2024
Reply from Hackstons
Hi Kevin,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
First Investment in Whisky Responded quickly to my initial…
Responded quickly to my initial enquiry. Given all the relevant information and no high pressure sales.
Keep me updated as to the whisky market.
15 August 2024
Reply from Hackstons
Hi Ian,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Really good and professional company
Really good and professional company. Respecting clients and very helpful.
Always happy to guide and explain everything. Really good experience. Working with them for few years now.
1 August 2024
Reply from Hackstons
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Lump sum tax relief on Pensions …
My only problem was a lack of knowledge around the lump sum tax relief on pensions. The patience of Hackstons whilst I got the release of monies was exemplary. The performance of Scottish Widows was not
8 August 2024
Reply from Hackstons
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Excellent customer relations
Excellent customer relations, with a warm friendly feel.
It makes owning an investment with Hackstons a pleasant journey and a rich experience, rather than just a transaction.
7 August 2024
Reply from Hackstons
Hi Anthony,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Fantastic
Fantastic, very helpful and informative for my needs. Anyone looking to invest will be very well looked after superb company
29 July 2024
Reply from Hackstons
Hi Alan,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Great and friendly service all the time
Every time I need to contact Hackstone I receive great service.
5 August 2024
Reply from Hackstons
Hi Krisztian,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Great company to do business with. Highly recommended.
I’ve been doing business with Hackstons for a number of years now, and have always found them extremely knowledgeable, professional, and a great company to do business with.
Would highly recommend.
29 July 2024
Reply from Hackstons
Hi Billy,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Great Service
1 August 2024
Reply from Hackstons
Hi Phil,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Excellent for Whiskey Investments
The Hackstons team is brilliant, very supportive and communicative business. They let you know about all the options before you put any money in. Keep me updated with any changes in the market, that could affect my investment.
Also their events are brilliant and a really good chance to meet other investors
1 August 2024
Reply from Hackstons
Hi Callum,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
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