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Haibu Reviews 62,588

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TrustScore 4.5 out of 5

4.6

Hair Product Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its swift delivery service, often receiving their orders the next day. Consumers are also pleased with the quality and the prices of the products, finding them competitive compared to other websites. The ordering process is generally smooth, and people appreciate being well-informed about the products they purchase. The return process is hassle-free, with full and fast refunds provided when customers order the wrong items. The company is also commended for its wide variety of products. Overall, people express satisfaction with the service and products, highlighting the fast delivery and good prices as major advantages.

Based on these reviews

Rated 5 out of 5 stars

I ordered few products at 21:00 in the evening and they had my package the next day by postNL! That was super quick and I am super happy !! Thank you , I will continue ordering from this site

Company replied

Rated 5 out of 5 stars

Everything perfect everytime I make an order. Super fast delivery, low prices in comparison with other websites. Tot snel!!

Company replied

Rated 5 out of 5 stars

Well informeer about the product! Order confirmed swiftly and fast delivery as promised!!!

Rated 5 out of 5 stars

The answer from customer servce via email was very fast. I had to return some products (I ordered the wrong ones) and this was not a problem, full and fast refund. And good prices for my products!

Rated 4 out of 5 stars

There were problems with the website (when I put in my address for shipping the website was saying that my address was wrong and didn't let me move forward unless I put it incomplete) -> my order was... See more

Rated 4 out of 5 stars

Products is very good quality...love it! Although i didnt recieve my gift that was included in the purchase,and i cant seem to get any information about said gift either,bummer in that department,but... See more

Company replied

Rated 5 out of 5 stars

Everything is perfect! I order at late evening and received the order next afternoon, splendid! I always order at Haibu, never disappointed!

Company replied

Rated 5 out of 5 stars

My order arrived quickly. There were no problems. I'm trying the product. Thank you.

Rated 5 out of 5 stars

Everything was very good, very fast delivery, I received the package the next day.

Company replied

Rated 5 out of 5 stars

I RECEVED MY ORDER QUICKLY, THANKS, I LOVE THE WEBSIT, NICE PRICES

Rated 5 out of 5 stars

Very quick delivery, item perfect and the price was very competitive.

Rated 1 out of 5 stars

I received the wrong products—mistakes happen, but the customer service process made it a quite a hassle. My email went unanswered, so I had to call two days later, send multiple photos, print a retur... See more

Company replied

Rated 5 out of 5 stars

This is a very good mask, it really works, and my hair is easy to comb after use! I'm very happy with my choice.

Rated 1 out of 5 stars

They offer fast shipping. After 6 days no package no resolution nothing. They said they will send it again but not all the products since they are out of stock... Really bad customer service did not o... See more

Company replied

Rated 1 out of 5 stars

The delivery service works very poorly. This is my second order, and once again I’ve been waiting a very long time for delivery. The first time, I received my order only after a couple of weeks. T... See more

Company replied

Rated 1 out of 5 stars

Probably the worst customer service I've ever received. Liars who are only saving themselves so they don't have to take responsibility. I especially want to mention "Sam" (June 3) and "Cindy" (June 4)... See more

Company replied

Rated 2 out of 5 stars

The prices of the product are misleading. It looked alot cheap when compared to other website. When it placed the order VAT was added at the end. The prices mentioned are without taxes. However, prod... See more

Company replied

Rated 1 out of 5 stars

Really the worst of the worst. Delivery commitments are not kept is a huge understatement. It says, if you order before time x, delivered tomorrow. It doesn't. Next day it says it will be delivered to... See more

Company replied

Rated 1 out of 5 stars

My parcel was not delivered, but I paid for it!!!! Check the order for Olga Chalova, you wrote that it was delivered on 27th October, but it wasn't. I want the parcel or my money back!!!!

Company replied

Rated 2 out of 5 stars

I ordered a certain hair color and the color shown on the website did not match the color that came in the box. My hair color is no where near the color on the site. That was very disappointing.

Company replied

Rated 1 out of 5 stars

I placed an order ten days ago and until now I have not received my order and I have not received any email explaining to me the reason for the delay

Company replied

Rated 4 out of 5 stars

Haibu sent the right products to me, as I wanted. I need to change some items and it was also fine.

Company details

  1. Hair Product Store
  2. Barber Supply Store
  3. Nail Salon
  4. Skin Care Clinic
  5. Hairdresser
  6. Wellness Center

About Haibu

Written by the company

haarproducten kappersbenodigdheden Vegan

Over ons

Wij zijn dé groothandel voor hair- & beauty professionals. Wij zorgen er graag voor dat jij als professional alles in huis hebt om jouw klanten zo goed mogelijk te helpen. En als we zeggen dat je er alles vindt, dan bedoelen we ook álles.

Je vindt er bekende merken zoals L'Oréal, Schwarzkopf en Goldwell, maar ook exclusievere merken zoals Mediceuticals, Shu Uemura, Alterna, SLA Paris, Kevin Murphy en Elleure. Scherpe prijzen en meestal dezelfde dag nog verzonden. Dus heb je vandaag het laatste beetje shampoo gebruikt terwijl je toch écht dacht dat je nog een fles op voorraad had? Geen zorgen, bestel dan vóór 23:59 uur en je hebt het de volgende dag in huis.

Wij bieden jou een razendsnelle en betrouwbare levering en een ruim assortiment met meer dan 200 merken. En dat allemaal voor de scherpste prijs! Haibu is er voor jou: de professional in het kappersvak die geniet van iedere dag in de salon.

Snel en gemakkelijk

Bij Haibu streven wij ernaar om alles zo snel en gemakkelijk mogelijk voor jou te regelen! Zo zorgen wij ervoor dat er dagelijks nieuwe kappersproducten aan ons haar en beauty assortiment worden toegevoegd, dat deze zijn voorzien van uitgebreide product informatie en altijd een scherpe prijs hebben!

shop nu!

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4.6

Excellent

TrustScore 4.5 out of 5

63K reviews

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Rated 1 out of 5 stars

Really the worst of the worst

Really the worst of the worst. Delivery commitments are not kept is a huge understatement. It says, if you order before time x, delivered tomorrow. It doesn't. Next day it says it will be delivered tomorrow (the day after). So you wait all day, it does not get delivered. Then they decide to change the delivery time to the day after, which clearly is not the day I plan to be home. So I expect they would on that day leave it to a post nl location. Guess what, they don't! Even delivering to a post nl location takes another day?? Now come on! Then do not make the claim you'd deliver the next day. I would not have ordered IF there wasn't that claim. This is misleading, straight up lying to get a customer. How can a next day delivery takes 3 days? You only care about a next day delivery, IF you have to make rest of your plans accordingly. So, not meeting this claim messes up everything else you planned. I will never ever ever order from this company again and actively advocate others not to as well. PS. this is not the first time this is happening. I thought I'd give another chance after a long time but seems like they just think they have the right to mislead customers.

5 February 2026
Unprompted review
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Reply from Haibu

Dear Yasemin Aktas,

Thank you for your review. We're sorry to hear you're not satisfied with the delivery. We recommend contacting our customer service so we can resolve this as best as possible.

Kind regards,
Team Haibu.

Rated 3 out of 5 stars

Problematic

I spent time gathering products in my cart, and only at the payment step did it show that half of the products were no longer available. On top of that, they claim to offer different payment methods, but neither Amex nor Apple Pay worked. Entering card details didn’t work either, only iDEAL. I wasted a lot of time dealing with this store.

24 January 2026
Haibu logo

Reply from Haibu

Dear Violetta,

Thank you for sharing your experience. We're very sorry to hear you encountered multiple issues while completing your order. We understand how frustrating it is when products become unavailable at the final step, and how time-consuming this process can be.

Our inventory is continuously updated, but unfortunately, popular items can sell out quickly. However, this should be more visible and visible earlier in the ordering process. We're also sorry to hear that the payment methods offered didn't work properly. This is certainly not the experience we want to provide.

If you have any questions, please let us know.

Kind regards,
Team Haibu.

Rated 4 out of 5 stars

Good experience

Haibu sent the right products to me, as I wanted.
I need to change some items and it was also fine.

21 December 2025
Rated 1 out of 5 stars

My parcel was not delivered

My parcel was not delivered, but I paid for it!!!!
Check the order for Olga Chalova, you wrote that it was delivered on 27th October, but it wasn't. I want the parcel or my money back!!!!

27 October 2025
Haibu logo

Reply from Haibu

Dear Olga Chalova,

Thank you for your review. We’re very sorry to hear that you haven’t received your order, that’s certainly not the experience we want for our customers. Our apologies for the inconvenience.

Please contact our customer service team at [email protected] or by phone. We’ll be happy to look into this right away and make sure you receive a proper solution.

Kind regards,
The Haibu Team

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