hellodocu.co.uk Reviews 58

They will take money for subscription but I will talk to this company I don't want this subscription they will refund my money.

Couldn't get to write a review unless I clicked on a star which the company certainly don’t deserve. After a few days of lengthy phone calls waiting to be connected to and then talking with Sky & BT I eventually cancelled an update to my BT account. I then got an email saying I owed £1.49. I was so mentally exhausted with the whole experience I clicked to pay thinking that it must have been a charge for the intervening period. However, when I checked my online account this morning I saw that £24.90 had been taken from account. I called the company & the person I spoke said she couldn't find my details on the system. She gave me an email address to contact which responded straight away with confirmation of cancellation. No mention of the refund I demanded. I have contacted my bank and they have transferred it to the fraud department. In the meantime they are issuing me with another card which means that I do not have access to a bank for at least a week. Hopefully they will be stopped from this fraudulent business. I would however like to know how they got my information in the first place. Something needs to be done.

After looking to cancel my 3 contract I had this site pop up and assure me my contract would be cancelled after the billing I was rushed to hospital where I was out for the past month due to covid. Coming out I see that I’ve been bent over a barrel and taken for a ride.
Never use this site.

Don't have anything to do with this company

BEWARE OF THIS COMPANY. This is a SCAM. Please DO NOT engage with this company. My son googled ‘how to end a contract with three’ and this company appeared as though they were part of the three cancellation process. Unfortunately, my son clicked into it thinking he was dealing with three and they took £1.49 from my account. The next day a further £24.90 was taken because they had automatically subscribed us to their service. I had to change my bank card details and block this company. When I called them, it was clearly a tinpot scam operation and there was no formal process to complain. The man I spoke to basically said ‘tough luck, your son clicked it’. They 100% know what they are doing here so please beware

Totally scam was directed to this after cancellation of BT account didn’t release I was subscribing until they took £24.90 out of my account

Didn't know the money had been coming out of my bank for months. I had no idea what this was for. They've taken a lot of my money without my consent. I have no idea what contract I cancelled with who or how the hell they got my bank details!

Very tricky company ,be aware with them.
I didn't realize when I get subscribed to thier useless service and they work in behalf with big companies like VirginMedia.I wiling to cancel with Virgin and they diarect me to that bloody site and everything is happened really fast...

They are rubbish they charged me £24.99 I didn’t understand where did it come from so I figured out that was when I tried to cancel my Virgin media account going on line. It never was canceled so I had to pay extra Virgin media bill plus the charge from hello doc. I called to have a refund, after lots of excuses no money back! Totally rubbish. In total I spent around £100.00 with this rubbish…

Complete scam. Accidentally used them when cancelling a BT contract. Thought nothing of the £1.49 not realising they would then charge me £24.95 monthly. Beware!!!!

If there were any way of giving a Zero I would. Tried to scam me out of £175 5 payments of £24.99 taken in 3 days over a weekend and bank holiday, tried to cancel on line but to no avail. In the end I closed my bank account managed to get a refund for £125 from an ignorant man whom I struggled to understand.
Absolute scammers it’s about time the banks recognised these fraudsters and prohibited them from accessing their accounts

Daylight robbery, should be stopped for thieving. The £24.90 is monthly until you stop it

Same for me with EE this is the equivalent of theft this is awful.

I fell into the same trap set by this thieving company. I cancelled a 'Three' account online. I don't even recall using this companies services but I too was debited £24.90. Fortunately I noticed the payment on my bank statement. I telephoned the company and I raised HELL with the guy on the other end of the telephone line. He tried many ways to justify the charge but I persisted and in fact received an email notifying me of a refund. WELL DONE ME!

I though I was cancelling a BT subscription rather than paying these scam. They then took out £25 out of my account every month until I noticed. Disgusting.

total scam you unwittingly sign up for a monthly subscription of 25.00 per month avoid.

Criminals

I thought I was cancelling my contract with EE I the unwittingly entered into a subscription with this company. The thieves initially took out £1.49 I assumed this was EE then two days later they took £24.90. I contacted my bank assuming I had been scammed only to find out I authorised this. The bank cancelled my bank card and advised me to phone the company and request a refund. The bank gave me their number. I spoke to a very unhelpful woman who could only state I had agreed to it. I lost the plot she informed me I would get a refund. I am not expecting a refund but be aware of these criminals

Criminals, scammers, underhand and devious. This company automatically signs you up for monthly subscription at £24.90 per month without telling you.
Had to cancel my bank card in the end so they couldn’t re present the details (banks advice). They should not be allowed to operate as a company.