Hobbybrix Reviews 224

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the efficiency and helpfulness of the staff, highlighting the quick response times and the ease of working with the customer service team. Consumers have specifically mentioned individuals who provided swift assistance and took initiative in resolving their issues. However, some people report issues with payments, such as unexpected charges and difficulty cancelling subscriptions. While some reviewers mention receiving refunds, others are still waiting or express skepticism, linking the refund to writing a review. The experiences with refunds appear to vary, with a low consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars

O tried to order a mystery box online thru ticktock shop, so i thought. I have no idea how I became a member, things just started coming out of my account. I am giving 4 stars because of the escalatio... See more

Rated 4 out of 5 stars

great response time. I asked for to cancel the subscription or what ever it was and they did. Also ask for a full refund due to my situation they were able to return the full amount back to the origin... See more

Rated 4 out of 5 stars

I do not remember signing up for this but I do not need or want it. Jamal has been very helpful getting this clearred up

Rated 4 out of 5 stars

I summit a cancelation of my subscription and the answer was fast. Great costumer service. Signed by mistake. Thank you for your service.

Rated 5 out of 5 stars

I was unaware I had a revolving account with HobbyBrix. I followed their easy cancelation process and it was all resolved within an hour! Very easy to work with customer service.

Rated 5 out of 5 stars

My experience with this company was amazing. I don’t use this website often honestly so having my account is not sufficient for me. Working with the customer service team was quick and easy. I would r... See more

Rated 5 out of 5 stars

The five star rating will apply only if I receive the full refund as promised. Thank you for your attention to this matter I really appreciate your prompt response.

Rated 5 out of 5 stars

I received speedy response from Claire and I trust that my query will be resolved satisfactory and my money to be refunded as soon as possible. Thank you

Rated 5 out of 5 stars

I wrote in to this company because of didnt understand process of a purpose so I choose not to further these transactions. And this company escalation department.took care of this matter immediately... See more

Rated 5 out of 5 stars

What made my experience great was that Imani assisting me swiftly to take care of my needs.you don’t find employees that take initiation as fast as Imani. Thank you!

Rated 4 out of 5 stars

I just like others mistakenly (I guess) signed up for something I never intended to do. I had to jump through hoops and contact them several times and I couldn't get them to say that they wont charge... See more

Rated 4 out of 5 stars

They refunded my purchase I did not make but it came from my acct which is a great help as I'm a single mother n I can't keep losing money like that this was a very nice thing they did n I'm very grat... See more

Rated 4 out of 5 stars

My review will stay this way only if Claire from the escalation team refunds my full amount back to my account.

Rated 4 out of 5 stars

The team answered my concern within 24hrs. The timely response was greatly appreciated. Thanks Edith & Team for assisting.

Rated 5 out of 5 stars

I made a purchase I was not willing to pay for an Edith was really helpful in this process and ensured I was satisfied.

Rated 1 out of 5 stars

Update: They finally issued a refund for both charges. Such an unnecessary experience. I never received a refund for unauthorized charges to my debit card. I've never heard of this site before,... See more

Rated 1 out of 5 stars

Scam Scam Scam give me my damn money back and cancel this shit talking leaving a good review you took my damn money I don’t even know what the this is. So here is the only review yall are getting unt... See more

Rated 5 out of 5 stars

They helped me credited my money back from somebody pretending to be me and I appreciate the help

Rated 1 out of 5 stars

Stop misleading people with one choice and then automatic charging them for other unwanted options multiple times! Hobbybrix is a scam they took my money misled me do not trust their website it has hi... See more

Rated 1 out of 5 stars

Le prélèvement bancaire répétitif pas sérieux. These people are not serious, instead of getting your money scammed, I advise you not to subscribe to their proposal. I am a victim.

Rated 2 out of 5 stars

When I see my money back in my account, then I will send a favorable review, maybe, to Uccey. Right now it is unfavorable because I paid $9.99 thinking it was connected to amazon via facebook for ref... See more

Rated 1 out of 5 stars

Tried to get my daughter a Christmas gift and got charged and received nothing. Actually charged through 3 other sites. People work too hard for this to continue to happen.

Rated 1 out of 5 stars

They say it's only $9.99 charge, then all of a sudden subscription charges start going through on the same card without your approval. Then you try to get your money back and ask to cancel and they te... See more

Rated 1 out of 5 stars

Had to come back and change to one star because even though I was told I would receive a full refund I have not received it and it has been more than 48 hours

Rated 1 out of 5 stars

I was charged for a extra promotions i never signed up for. I tried buying the stroller & car seat duo, but never recieved the item. I was over charged and can't get in contact with no one. This is sa... See more

Rated 3 out of 5 stars

What I like is they are offering to return my money. What I don't like is how they got it. But they said they are issuing a full refund after I submit this review. We'll see!!

Rated 1 out of 5 stars

I was scam, i'm not sure what this place is, but I've seen. I'll show it on my card. And I don't even know where this person comes from. Where this place is, I can't expected them to see who are y'all... See more

Rated 1 out of 5 stars

I did the review, gave good marks while canceling this subscription, and you are still taking money from my account. Not good.

Rated 1 out of 5 stars

I just want my $60 refund to my card. I am moving for the holidays and cannot afford to lose out on 60$ for nothing. Thank you

Rated 1 out of 5 stars

Scam! They charge you and you don't even realize it. You can't cancel easily and keep charging you - even to cancel. If you chat online, you can get it cancelled.

Rated 5 out of 5 stars

The customer support was very good. They were quick to respond to all my questions.

Rated 5 out of 5 stars

I'm happy for the quick response about this matter..I do hope to refund they deduct 105.83sar in my account..thanks and GOD bless

Rated 5 out of 5 stars

I actually had a mix up with the company and the customer service department was great and understanding and helped me fix the problem in a timely fashion.

Rated 5 out of 5 stars

My issues were taken care of by Eugene, quickly and without any hassle. Thanks Eugene for all of your help!!

Rated 5 out of 5 stars

This company is a scam they took my money and won't refund it and then they said send me an email stating that if I give them a good review and they told me exactly what to write they would refund my... See more



Contact info

4.1

Great

TrustScore 4 out of 5

224 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had a problem with somehow starting…

I had a problem with somehow starting to take a survey with Macy’s and after thought o was buying UGG’s but somehow it signed me up for a subscription. Immediately reach out to the company and they were very helpful and took care of me. Thanks to the support team and Escalation Team!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m only doing this because they won’t…

I’m only doing this because they won’t refund me my money after they forced me to review them with 5 and what to say in this review they then stole more money from me and refuse to return it because of some credit crap to use on their website and they also scammed me under a false name using Mary Kay I was doing a survey on Facebook and some how this company end up getting money from me I was never. Aware of them at all it’s not right to steal folks money then flat out refuse to return it back when they said they would they escalation team is a nothing but scammers and they support number don’t work stay away from hobbybrix

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam Scam Scam give me my damn money…

Scam Scam Scam give me my damn money back and cancel this shit talking leaving a good review you took my damn money I don’t even know what the this is. So here is the only review yall are getting until I get my mother money🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤬🤬🤬😡🤬🤬😡🤬😡😡😡🤬🤬🥵😡🤬🤬🤬🤬😡🥵🥵🤬😡🤬🤬😡😡😡😡🤬😡🤬🤬😡😡🤬🤬😡🤬😡😡🤬😡😡🤬😡😡😡😡😡🤬😡😡😡😡😡🤬🤬🤬🤬🤬🤬😡

2 February 2026
Unprompted review
Rated 1 out of 5 stars

I was charged for a extra promotions i…

I was charged for a extra promotions i never signed up for. I tried buying the stroller & car seat duo, but never recieved the item. I was over charged and can't get in contact with no one. This is sad. This has to be a scam.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

I never got a refund for unauthorized…

Update:
They finally issued a refund for both charges. Such an unnecessary experience.
I never received a refund for unauthorized charges to my debit card. I've never heard of this site before, but it's done nothing but scam me.
They said they would refund my money. They charged me double.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

They lie and blackmail for good reviews

They say it's only $9.99 charge, then all of a sudden subscription charges start going through on the same card without your approval. Then you try to get your money back and ask to cancel and they tell you the only way is if you leave a really good review. Then they charge more through another company. So far I'm minus $70 with no refund. Do not sign up for this!

15 January 2026
Unprompted review

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