Homedeluxe Reviews 15

Completely Ruined Sauna Purchase, Unrealistic Customer ServiceThis was a huge disappointment and nerve-wracking experience! On January 8th, my sauna costing 20,000 DKK arrived severely damaged – several wooden seating parts (5.1: 193547538) and the sauna heater (16) were smashed due to poor packaging during transport. I sent photos, videos, and wrote 10+ emails, documenting everything.The Home Deluxe team could not resolve it:First offered a 10% discount without legal responsibility.Then "100 euros" (ridiculous for such an expensive product).One month of waiting (from January 8th to February) for replacement parts and pickup, while they kept delaying.Could not guarantee delivery dates (e.g., by January 30th) nor that the next shipment wouldn't be damaged again.Mentioned a 2-year warranty, but practical help was zero – only stress, emails, and frustration instead of relaxation.I pointed out that they messed up the packaging, but they lowballed. I offered fair solutions (10-20% + new heater), but they rejected them. Eventually, it would have gone legal, but I gave up – don't buy from them!!!Avoid Home Deluxe if you don't want months of headaches! 😡

DO NOT ORDER FROM THEM! We ordered sauna in November 2025 waited for a month, customer service continually telling us that it will arrive next week then again next week. In the end they said they tried to deliver but couldn’t so sauna was sent back to Germany. They eventually sent another one out, but that didn’t arrive either. And no communication from them.

We asked for refund 3 weeks ago and still haven’t revived it. Every time we speak to them they said it will take another 2 days to process.

We have had the worst experience with them and they are still holding our money.

I ordered a coat rack and payed 199 euros
never got it
I keep mailing but no response
NEVER ORDER THERE !!!!!

I asked for information on how to return a chest of drawers that arrived with missing parts, but no one is responding. Will I only get a reply after 14 days have passed, so that I have to pay for the return myself??

After placing an order I received no email, so I have no order number, but the money was taken from my account. The shower column arrived but it is faulty. It has a fault internally which makes it leak water from inside the selector tap. I have contacted several times through the website with no response from them. Do not use this company.

I purchased an item from this website but never received an order confirmation from them, despite receiving an email from PayPal confirming that my payment to them had gone through.

I contacted them via their website but didn't receive a reply.

I sent them an email yesterday, but still no reply.

Their website is pretty poor too. Changing the language to English doesn't appear to work.