HomeServe UK Reviews 171,665

Well,we had an ongoing situation with a leaking pipe in the loftsince last october.Been out several timesbut no success,Anyway,Alex came out to repair a leaking tap in the kitchen,he replaced taps.As... See more

Recently widowed neighbour had a seized bathroom tap. Didn't realise she had Homeserve, had no paperwork. Went online for her into Chat and they traced her details from name/address and booked a... See more

Easy to book, with speedy response. Engineers thorough and helpful. Had to get follow-up call because of continuing leak, but sorted with no fuss or hassle. At last - an insurance policy that does wha... See more

I had homeserve insurance for plumbing & drainage for a year. I got electric cover as lot of promotion message appeared on social media & via post. When I needed them, they refused to cover. Nobody ca... See more

The young guy who attended ( Ruel, normally based in London area I think ) could not have been more helpful. He did some proactive maintenance as well as clearing both of the faults we reported. He w... See more

Technician arrived promptly after giving a courtesy call to advise he'd be arriving shortly. Source of leak beneath tiled bathroom floor was unknown. Hugely relieved and impressed that technician... See more

Serviced was available and booked for the next day after reporting the problem. The engineer was polite, knowledgeable, and effected the repair promptly. He did however have to go off and find the p... See more

I hold Homeserve electrics, plumbing and drainage cover. Seized kitchen tap on hot water side. I was able to book a repair online. Not immediate emergency with running water, so happy to wait a few... See more

I cannot speak more highly enough about the service I received from Homeserve today. Will attended my property to fix a kitchen tap. Difficult job, but he clearly explained exactly what would... See more

The original engineer arrived on the same day as the fault was reported. He looked at the situation and made a quick decision, made me aware and ordered the required parts whilst at our premises. Th... See more

Although insured with Homeserve fortunately I have not needed to call them, until recently when a mains water pipe cracked. The service I received was excellent from the first phone call to the probl... See more

Very swift response in spite of the time of year where demand for their services would be high and experienced engineers. Although required 2 visits as they had to order the part. As soon as they ha... See more

10.30 on Friday morning, disabled bed-bound husband and NO WATER in the hot water pipes or tank! One phone call to Homeserve, eventually spoke with an actual person and by 4.30pm all was sorted inc... See more

Excellent service! Thank you. Your engineer arrived mid afternoon and was here approximately 1 hour. He located the leak from the header tank. Drained some water to allow him to connect the ballco... See more

Reported leaking pipe between floorboards with water running through ceiling and out of light fittings. Homeserve "engineer" advised 85 year mother nothing he could do, to get a torch and a bottle of... See more

Apart from cancelling the original appointment with very little warning (luckily I was free the next day for the new appointment so it wasn’t that big of a deal)(would’ve given 4 stars instead of 5... See more

Require the need for a plumber to repair cistern overflow/ flushing system and Kitchen Tap leak. I was contacted by the plumber before he came , he told me how long he expected to be before arr... See more

The electric in the house kept going off, which was identified as a washing machine tripping out out. This time the Hotpoint engineer stated there was a fault with the house electrics. I rang Hom... See more

The day after calling HomeServe, the plumbing engineer arrived at the agreed time slot on the 8 January 2026. The plumber went into the loft to find which tank had a faulty ballcock causing the ta... See more

Lack of communication. You give all day slot unlike other companies where you are given morning or afternoon slots. On two occasions we waited all day. Engineer turn up after six pm . 2nd appointment... See more

Easy to book. The plumber who called (Jack) was brilliant - punctual, friendly and competent, explaining exactly what was wrong and replacing the faulty parts with new ones which he had on board his... See more

I called out Homeserve to my dripping bath tap thinking it would just be a simple cartridge replacement but it turned out to be a much bigger job. I know Homeserve say if we can't fix it we'll replace... See more

The 2 engineers were very polite and helpful throughout the time in fixing the faulty parts. Their customer service is second to none. They are a credit to your company HOMESERVE.We have spoken to fr... See more

The whole thing, from booking the appointment to having an engineer come out and sort the problem, was very simple. The engineer arrived early. He was very kind and considerate. He took time to find t... See more

Plumber came out on Saturday but due to the time could not start to take up floorboards to locate the stopcock leak. 2nd appointment made and different plumber arrived. Gave me a call to say he was on... See more

Initially thought was my electricity provider with similar name so wrote inappropriate review! Just signed up for home electrics cover. Cheap first year premium good idea, but hopefully won’t need it... See more

Homeserve were brilliant - they located the underground leak quickly and although it couldn't be fixed on the 1st visit due to the depth of the pipe they organised a digger and came back to sort it. A... See more

Shocking service. No pre-arrival phone call to say what time the gas engineer was going to arrive. Engineer came into house (didnt want to be there). Took one look at the issue. Didn't even get hi... See more

Our problem was with the toilet! Now as most people understand this is an important piece of equipment in any home! And having Homeserve plumbing and drainage cover is a massive help when problems ari... See more

Two visits, 1st one determined major problem down to SE water. 2nd one checked all plumbing to ensure no further leaks and found faulty, and replaced, valves. The engineers who visited could not be... See more

Homeserve were there when we needed them in an emergency, and responded quickly with excellent agents. We had two emergencies last year -- broken front door lock which was made secure (and accessible... See more

Easy to contact and arrange a timely visit. Engineer called when he was on his way for final directions. Wore overshoes to protect the carpets. Promptly repaired the leak and tidied up before leavin... See more

The engineer who came to sort out the blocked drain did all he could to solve the problem, but at first to no avail. He explained that he needed access to the interceptor valve before he could go any... See more

I had an option immediately on telephone for dates for someone to come out. I booked it then had a call next day saying someone was available that afternoon if it was convenient (which it was) then th... See more

Ease of selecting a suitable day online. Engineer was polite and pleasant. Unfortunately the engineer did not bother phoning with an e.t.a this is the second year running the 3rd party engineer workin... See more

The first plumber was booked within 2 days of my application. He swiftly diagnosed that it was not an internal blockage and he arranged for an external drains engineer to visit, which was booked for o... See more

Booked suitable slot. The chap called before hand to give me his eta i was pleasantly surprised that the booking wasn't cancelled due to the snowy conditions and weather warning we had. He wa... See more