PARCELPOINT Reviews 219

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People express concerns about the delivery service, citing issues such as delays in receiving information, lack of delivery attempts, and packages stuck without tracking updates. Many consumers report not receiving proper notifications or clear instructions regarding collection points, leading to confusion and frustration. Some reviewers mention difficulties in finding the location or point of contact. Consumers also highlight negative experiences with staff, describing instances of unhelpful or rude behavior. Some reviewers appreciate the convenience and ease of use when dropping off parcels, particularly praising friendly and efficient staff at certain locations. However, there are also complaints about the necessity of having a printer and the lack of delivery to the home address.

Based on these reviews

Rated 3 out of 5 stars

I have used parcel point several times and each time I have been very happy with the experience. However my most recent experience was not to my satisfaction. The assistant at the drop off point was... See more

Rated 4 out of 5 stars

The first steps with Foxtel to get to the information about the return were not good! Once I had everything ready to send to the Parcel Point it was all very easy and few seconds with the lady to reco... See more

Rated 4 out of 5 stars

Initially I had trouble finding the Moolap depot and rang a number. The person could not have been more helpful. I found the pick-up spot, and the staff there were terrific. Maybe FOXTEL need to get... See more

Rated 1 out of 5 stars

I tried using HUBBED for parcel delivery, and it was a real nightmare. My package was either lost or stuck for weeks with no status update, and the tracking info never changed. When I reached out for... See more

Rated 5 out of 5 stars

After printing label, I dropped off my parcel at the Morris Street Compounding Chemist at Innaloo on a Sunday and even though the Aus Post section was not open, the lovelly attendant at the chemist ac... See more

Rated 5 out of 5 stars

Picked up my Amazon parcel from WOTSO Kogarah - really easy and convenient . Staff were friendly and helpful, and it's a handy location. Looks like it's a new pickup spot, but everything worked perfec... See more

Rated 5 out of 5 stars

TOOK EQUIPMENT TO STORE. EXPERIENCED ALL SORTS OF TROUBLE TRYING TO OBTAIN CUSTOMER ID AND THE LIKE. THE LADY SERVING ME SPENT SOME 10 OR SO MINUTES GETTING ALL RELEVANT INFORMATION. I CANNOT SPEAK MO... See more

Rated 5 out of 5 stars

The staff at Dee Why Pharmacy were really helpful as I misprinted my label at the local library & needed a new one. They even gave me some packing tape to stick it on. This was above & beyond the serv... See more

Rated 5 out of 5 stars

as a first time online purchaser needing to return items Zi found it Efficient and straightforward with good information supplied at each step.. Thankyou for the work that has gone into the system to... See more

Rated 1 out of 5 stars

tried using Hubbed for shipping and it was a real disappointment. My package got stuck with no tracking updates and I never knew where it was. When I reached out for help, customer service barely repl... See more

Rated 1 out of 5 stars

The Australia Post recipient of this PArcel Post point was hopeless and rude. HAd no idea that Parcelpoint was even a thing, made me buy a box, pay for tape, print out my own label, all the things tha... See more

Rated 5 out of 5 stars

The biggest problem I had, and a lot of elderly people have, is access to a printer, that made it very difficult for me. Service at newsagency Caboolture was very helpful

Rated 1 out of 5 stars

Parcel was apparently delivered at 10:30pm. No sign of anyone on my cameras. Sent an email. Nothing. Finally found the 1300 number and when I called it went straight to hold music. After 10 min just s... See more

Rated 1 out of 5 stars

The delays in getting information about delivery are too long. I'm still; to recieve confirmation from the redirection hub as to whether they even have my delivery. The address for the hub doesn't exi... See more

Rated 1 out of 5 stars

Once again I was home but no one attempted delivery. Happens more often than not with Couriers Please. When I attempt to look up the pharmacy my package was taken to, no address is provided

Rated 1 out of 5 stars

Very slow delivery after arrives in Perth. Obviously no staff work weekends as no movement on weekends. But after arrival in Perth over one week still not delivered for click and collect It’s bee... See more

Rated 5 out of 5 stars

Regents Park News (QLD) was a great drop-off experience! Thanking me and letting me know it would be returned ASAP

Rated 1 out of 5 stars

from 21.03 to now 26.03 the package is being "processed for collection". Where is the collection point? When can it be collected? it should have been left in our lobby as multiple other Amazon deli... See more

Rated 1 out of 5 stars

If I could rate you a zero I would. Very very poor service. I have been waiting for so long for this delivery and no notification was given. I have been home and I heard no door bell. Now when I go... See more

Rated 1 out of 5 stars

Arranged a pick up of my foxtel box and no one came. Contacted customer service and no one got back to me at least until a week later. Finally they offered a refund but I have never received it. Would... See more

Rated 1 out of 5 stars

I dropped off an item to the Kennards Brookvale location to be returned to the retailer, and after a week, the item is still waiting for collection. Considering this is a parcel being sent back for a... See more

Rated 1 out of 5 stars

This is review for 65 Anthony rolfe Gungahlin hubbed services by Bright Drycleaners. The worst customer service I receive three times in a row. The owner staffed at the return point is very rude and... See more

Rated 1 out of 5 stars

I received a message that my parcel could not be delivered as it couldn’t be left in a safe place. I was home at the time as I work from home. Then I was told my parcel could be collected from Nibbles... See more

Rated 1 out of 5 stars

Terrible parcel drop-off experience. Initially refused to accept my parcel without a printed label, forcing me to go home and print it. When I returned the next day with the required printout, the sta... See more

Rated 1 out of 5 stars

they ring the bell for 1/2 a second before they run away to dump your packages at some gas station. Not a delivery service since they don't bother delivering anything

Rated 2 out of 5 stars

so confusing. No info left in letterbox. no one answering the phone from the number in email sent to me asking to call that number. Now sending me pins to use to collect my item yet still no idea wher... See more

Rated 1 out of 5 stars

Still have not been told address where I can pick up my parcel. I am very disappointed. I’ll be contacting Temu about this. I never want to use your courier service again.

Rated 1 out of 5 stars

I am disappointed that I need to print the return address. I don’t have a printer so have to drive miles just to have it printed. While post office just scan it thru my mobile phone and print the re... See more

Rated 1 out of 5 stars

I've got a pin number, but where do I go to collect my parcel as I have not been informed, what the pick up address for the parcel.

Rated 1 out of 5 stars

I had asked for the proper pick up address plenty of times but not a proper response got from your side. I also have searched the related news agency on google but did not find it. Please mention the... See more

Rated 1 out of 5 stars

Sent my package 15mins from house I'm in a built up area where local post would deliver even 100k away.

Rated 1 out of 5 stars

Wtf is this collection point nonsense what is this pin where is the collection point you wrote nothing on the card give me my package this is appalling would give negative stars

Rated 1 out of 5 stars

Hopeless service, been waiting for 5 days for parcel pickup location. No phone number, only virtual chat option offered.

Rated 1 out of 5 stars

A collection point for my parcel was not given but a PIN number was sent! Where am I supposed to collect my parcel?

Rated 5 out of 5 stars

The best!! Kennards Wollongong Drop off ParcelPoint are the best. Super friendly!! This is extremely convenient and easy for me

Rated 4 out of 5 stars

The parcel point in Campbell newsagent Marion S.A is good. Employees are friendly and courteous.

Rated 1 out of 5 stars

I just want to know where my collection point is!! The courier didn't even knock on my door, left a card with no details on it and I was home.

Rated 5 out of 5 stars

Drummoyne Newsagency, the owner was patient and helpful as we tried to work through the clumsy Foxtel procedure.

Rated 1 out of 5 stars

I ordered items through The Iconic using Hubbed’s parcel point delivery, having used the service previously and found the late-night opening hours of the local bottle shop convenient compa... See more

Rated 5 out of 5 stars

Omg that was soooooooo easy. Got off the metro, had my label printed and the lovely guy scanned and even taped everything for me..I was in and out in less than 30 secs.

Rated 5 out of 5 stars

The parcel point l dropped my box scanned it and that was that. Total time in shop 30 seconds. The lady was happy and efficient. Great job 👏 👍

Rated 1 out of 5 stars

Impossible to get a hold of these clowns. Nor do they care to deliver the item to right place

Rated 1 out of 5 stars

I still don't know where to pick up my parcel. Can you deliver it


Company details

  1. Business Services
  2. Logistics Service
  3. Package locker

Written by the company

PARCELPOINT is redefining last-mile delivery with sustainable pickup and drop-off points—giving you smarter, more flexible choices. Powered by HUBBED.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

219 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Return at Kennards, Chapel St, Marrickville

Very easy. I packed my Foxtel box in the same box i received my new one. Labelled and securely packaged the return box. I was in and out literally at Kennards, Chapel Street, Marrickville where i dropped off the return. the gentleman at Kennards was easy going, no hassles, checked the details and that was it.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

“We’ve got your parcel” - apparently forever

I ordered items through The Iconic using Hubbed’s parcel point delivery, having used the service previously and found the late-night opening hours of the local bottle shop convenient compared to the post office. Unfortunately, the service appears to have declined significantly.

For the first four weeks, the tracking status did not change and remained stuck on “We’ve got your parcel.” During this time, I made multiple online enquiries, all of which received only generic responses stating that the network was busy.

During this period, the local parcel point collection location ceased operating as a Hubbed parcel point due to their own poor experiences with Hubbed. After learning this, I contacted Hubbed again to explain the situation, only to receive another generic response that did not address what I had raised.

With still no updates or meaningful communication, I called Hubbed and spoke to a customer service representative who was polite and appeared helpful. I was told the issue would be escalated, that delivery should occur within 2–6 days, and that I would be contacted if there were any changes.

Twelve days passed with no update or delivery, so I called again and spoke to the same representative. Once again, I received an apology and assurances that action would be taken and that I would be kept informed. Neither occurred.

Several days later, I was notified by The Iconic that the items had been returned to them. At no point did Hubbed update the tracking information to reflect this, nor did they respond to my numerous help enquiries. Even now, the tracking still states “We’ve got your parcel.”

In total, it took two months for Hubbed to receive the items from The Iconic, make no delivery attempt, provide no meaningful communication, and then return the parcel without notice. This was an extremely frustrating and disappointing experience, and one I would not recommend.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

After printing label

After printing label, I dropped off my parcel at the Morris Street Compounding Chemist at Innaloo on a Sunday and even though the Aus Post section was not open, the lovelly attendant at the chemist accepted my parcel, scanned it and said thankyou. Couldn't have had a better experience. Well done. Printing the label is a pain however Aus Post usually help with that also, just ask.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

tried using Hubbed for shipping and it…

tried using Hubbed for shipping and it was a real disappointment. My package got stuck with no tracking updates and I never knew where it was. When I reached out for help, customer service barely replied and I got no useful information. The pickup point details were confusing, and in the end I almost lost my parcel. Definitely not a reliable delivery option.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

No pick and no customer contact

Arranged a pick up of my foxtel box and no one came. Contacted customer service and no one got back to me at least until a week later. Finally they offered a refund but I have never received it. Would recommend to avoid at all costs.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

I tried using HUBBED for parcel…

I tried using HUBBED for parcel delivery, and it was a real nightmare. My package was either lost or stuck for weeks with no status update, and the tracking info never changed. When I reached out for help, customer support was almost impossible to contact - emails got ignored, phone lines never answered. On top of that, the "pickup point" ended up being far away or unclear, and I got no instructions about where to collect. Overall, HUBBED felt unreliable and frustrating - I wouldn't trust them again

1 December 2025
Unprompted review
Rated 3 out of 5 stars

Poor service from the staff at the drop off point

I have used parcel point several times and each time I have been very happy with the experience. However my most recent experience was not to my satisfaction. The assistant at the drop off point was most unhelpful. He told me the return label was too small and the printing was also too small to read. I explained it was the same label I had printed at least 4 times in the past from the email sent to me from the merchant. I could not enlarge it.
He threatened me with the fact that the courier might no deliver my parcel because he would not be able to read the delivery address and told me it would be my fault if the parcel got lost in transit. As I was on my way out I didn't want to take the parcel with me to try and find another point of drop off, so left it with him. Now I am worried that my parcel may not be returned. I most certainly will not be going back to that outlet. A shame, because everything else has been fine. It just takes one bad apple to spoil things.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst Service

Parcel was apparently delivered at 10:30pm. No sign of anyone on my cameras. Sent an email. Nothing. Finally found the 1300 number and when I called it went straight to hold music. After 10 min just said no support agents were available to take my call then hung up. Worst delivery service out there, Amazon should not be using them.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Drummoyne Newsagency

Drummoyne Newsagency, the owner was patient and helpful as we tried to work through the clumsy Foxtel procedure.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor service…

I received a message that my parcel could not be delivered as it couldn’t be left in a safe place. I was home at the time as I work from home. Then I was told my parcel could be collected from Nibbles cafe on Hardgreaves Street and when I went there today Saturday 18 October I was told they didn’t have it.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazon parcel collection

Picked up my Amazon parcel from WOTSO Kogarah - really easy and convenient . Staff were friendly and helpful, and it's a handy location. Looks like it's a new pickup spot, but everything worked perfectly.Great experience overall!

17 September 2025
Unprompted review

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