InPost España Reviews 497,949

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the convenience and ease of use of the delivery service, highlighting the integrated mobile technology and the extensive network of collection points. People find the service efficient, often mentioning the seamless pickup process and the helpfulness of the staff at the stores. Consumers also appreciate the tracking feature, which allows them to monitor their shipments. Many reviewers report positive experiences with international packages arriving in good condition and within a reasonable timeframe. However, opinions on the product itself are mixed, with no strong consensus.

Based on these reviews

Rated 4 out of 5 stars

Neither great nor bad. A messenger or transport person deposited a box into a locker. Once I was made aware, I went to the marketplace to enter a code number and retrieve it. What experience should... See more

Rated 4 out of 5 stars

InPost is a great, budget-friendly option. Sure, sometimes the delivery takes a bit longer than expected.but their network of collection points is everywhere, and the mobile tech is super integrated a... See more

Rated 4 out of 5 stars

Some centres are closed at weekends which makes delivery times long if order on a Friday evening. No option but to wait till Monday but it is also difficukt to find places willing to give this service... See more

Rated 5 out of 5 stars

I've already sent few international packages to Spain (the biggest ones) and all eventually arrived quite timely and in good conditions. Appreciate the service as some of them were big, heavy and... See more

Rated 5 out of 5 stars

InPost just works. Sending and collecting parcels is quick, simple, and stress-free. The app is clear and very convenient, everything is intuitive and saves time. No queues, no paperwork, no hassl... See more

Rated 5 out of 5 stars

The pickup was easy and seamless. The woman working at the store where my package was located was kind and efficient. In Post didn’t send me notifications of my package being in transit or updates on... See more

Rated 5 out of 5 stars

The tracking feature is best. I recall time, when I use to look for someone to deliver my parcels, spending my nerves on how it’s going with the shipment, any updates on the order and current status.... See more

Company replied

Rated 5 out of 5 stars

InPost España is top-notch when it comes to convenience for your package needs. I love using their service, and I can usually find pick-up points all around me, making it a breeze to collect my pa... See more

Rated 5 out of 5 stars

Very good in every aspect. They keep you well informed all the way through from your package being sent to being collected. They are very professional and I send and receive every week a number of pa... See more

Rated 5 out of 5 stars

Have sent many parcels using In Post and have never had a problem with this excellent and convenient service. Today I had to resolve a query and managed to contact an agent who helped me resolve the... See more

Rated 5 out of 5 stars

Vinted is an amazing company! I have saved hundreds of Euros and made a few hundred more only selling things I don’t need and buying things second-hand! Most importantly, it’s helping us create a more... See more

Rated 3 out of 5 stars

I used InPost in Poland a lot, and it's impressive. Everything always arrives within 24h. Lots of parcel machines, really good service, a great app to use it. In Spain, it takes 3 days to deliver, o... See more

Company replied

Rated 3 out of 5 stars

It was the first time I was using this service and I had many problems with the touch screen, it would not respond or would show the wrong digits. I don’t know if it was my finger or something else. E... See more

Rated 4 out of 5 stars

I made a purchase recently and the company used InPost as the delivery vehicle. Everything went smoothly (tracking information etc) except the collection point, where I needed to go to pickup the item... See more

Rated 5 out of 5 stars

I forgot something at an Airbnb and the host, super super thoughtfull, sent it to me. I had never used it before so I had my doubts of it arriving, but, I was informed of the parcel arrival at your pr... See more

Rated 5 out of 5 stars

Very easy to use for sending and receiving parcels. We send an average of 15 parcels a week with In Post and have had zero issues. Many times packets are delivered next day and for them most part t... See more

Rated 1 out of 5 stars

It took 3 weeks to deliver package from Poland to Spain. No communication, info sharing in between InPost offices in each country. Package arrived yesterday, totally destroyed, opened. There was a dis... See more

Rated 1 out of 5 stars

My parcels are already in the locker, but I never received the pickup code by SMS or email, so I cannot collect them. Support has not resolved the issue, even though I offered to provide full proo... See more

Rated 1 out of 5 stars

Not recommended. They sent me an email saying they couldn’t deliver a package because no one was there to receive it, when in fact I was at home. Now I have to go pick it up at a drop‑off point. So... See more

Rated 1 out of 5 stars

I've reconstructed the received pack. Exterior pack arrived both opened and severely damaged. Fortunately, seller put the item in an interior card envelope, surrounding by bubbles, and hence no damage... See more

Rated 1 out of 5 stars

I haven't heard from my package since August 29th. Did you lose my package? Why hasn't it arrived? I keep receiving automated messages saying it will be with me soon, but apparently these messages are... See more

Rated 1 out of 5 stars

There are always issues with this company. Two years in a row I got issues with sending packages back to Poland (once the package got soaked and squished, destroying items inside, another time the pa... See more

Rated 1 out of 5 stars

Hired parcel pickup points are unprofessional. They do not respect schedules. Going there several times to check is a complete waste of time. At the same time, InPost keeps sending messages about the... See more

Rated 1 out of 5 stars

InPost España is beyond pathetic! I sent a small box with gifts from Alicante to Warsaw back in August — they failed to deliver it, and now they’re playing every trick to avoid paying my insured 400 €... See more

Rated 1 out of 5 stars

A friend sent me two packages from Poland to Spain via InPost. According to the advertisement, the packages should take 3 to 5 days to arrive. After 11 days without any information, one of the package... See more

Rated 1 out of 5 stars

This was a disaster. The package was delayed. The directions of the pickup point were not indicated clearly at all and I was walking around the city like an idiot to find this punto pack that was on t... See more

Rated 1 out of 5 stars

The package was sent to different pick up point than I have ordered (same town, but some 200m away from original point) - nobody has asked me if I want to. The new pick up point was very difficult to... See more

Rated 3 out of 5 stars

I always choose the 24/7 package locker near to my house, it's 1.5 kms away. Recently, all the packages are being sent to anywhere but there by Inpost. I understand that if the locker is full, but t... See more

Company replied

Rated 1 out of 5 stars

The package was sent on 27.12 from Poland and arrived on 08.01 which was supposed to be 4 working days. We needed the clothes on our holidays in Spain and we got them on the last day. In the meantime... See more

Rated 2 out of 5 stars

The collection point was in a difficult area, with no parking and a closed one-way street. I had to park and walk 600 meters. The collection point was a very small supermarket located beneath an apart... See more

Rated 1 out of 5 stars

Only one package! I bought something I had been looking out for months until Vinted finally had it. I was super excited, but it’s been 2 weeks since it is “out for delivery” and now they say they cant... See more

Rated 1 out of 5 stars

I sent two packages from Poland to Spain, and everything went smoothly until they arrived in Spain. There, both of them got stuck. Only after two interventions and sending a formal request did one of... See more

Rated 3 out of 5 stars

Pros: The shipment arrived quickly. Communication was clear via email and text message. Cons: At the pickup point, it was difficult to find the entrance to the garage based on the information provided... See more

Rated 2 out of 5 stars

The package arrived with a significant delay. I was actually thinking it got lost and was about to open a claim. When I finally received the package, the box was damaged and torn. Clearly the message... See more

Rated 1 out of 5 stars

Customer service is non existent if you have lost a parcel .I wrote on two separate occasions and both times I received a reply saying we are sorry for not responding sooner but if you still need help... See more

Rated 2 out of 5 stars

It’s a quick and cheap way of shipping parcels but use only ver sturdy boxes. The box and the foil covering my package was damaged but luckily nothing got out. The box looked like it has been throw... See more

Rated 1 out of 5 stars

So disappointed with your company. Unable to deliver 2x . No one made contact with me to ask for directions as all other couriers do. The first time they said it was delivered when acually it was retu... See more

Rated 3 out of 5 stars

Normal y I’m very happy with InPost. In my order to Vinted I always specify expressly to send it through and specify the point to collect it. But this time they sent it to another collection point th... See more

Rated 1 out of 5 stars

Took over a month from Portugal to Spain. The package only was found or started to move after I opened a complain after a month. Otherwise it would have been just disappear? Never received response to... See more

Rated 1 out of 5 stars

Took over a month from Portugal to Spain. The package only was found or started to move after I opened a complain after a month. Otherwise it would have been just disappear? Never received response to... See more


Company details

  1. Courier and Delivery Service
  2. Circular Distribution Service
  3. Courier Service
  4. Delivery Service
  5. e-Commerce Solution Provider
  6. Package locker

Written by the company

Prepara tu paquete, elige un PuntoPack o Locker cercano y entrégalo. ¡Nosotros nos encargamos del resto! Sin esperas, fácil, económico, conveniente, seguro y sostenible


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

498K reviews

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Rated 1 out of 5 stars

Horrible

Horrible
They loose package or just deliver them back to you and you have to pay for shipping again!

6 February 2026

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