IONOS | ionos.co.uk Reviews 37,141

I called up regarding a minor issue relating to a redirect, and left with a great deal for website hosting, as well as being provided information on how I could be assisted with creating my new site.... See more

I had sadly through family illness closed my web business a number of years ago. I stupidly hadn't realised I was still paying for x2 domain names. A wonderful gentleman called Jhon sorted this out... See more

Marry was excellent throughout. She took the time to properly understand the issue, explained things clearly, and didn’t rush or give generic answers. The problem was resolved efficiently, and I felt... See more

Every time I need to talk to customer service I get a quick response, a real person and an instant problem solving. I am so impressed by your customer service! Laurance was absolutely brilliant! Not o... See more

Although the hold on the live chat before talking to a real person was quite long (15+ minutes), once Lara was in touch my issue was quickly assessed and passed on to Elliot Wilks in the existing cust... See more

I was experiencing email issues with my website, mostly because of difficulties I had in understanding my virtual private server. My call was answered promptly, then Vijaya went through the whole thin... See more

Prices kept shifting on packages. Locked website editing without clarifying they wanted me to update card details (just ask!). I cancelled my subscription to 3 servers. Was told I had to call them.... See more

The advisor, Joe, was brilliant- friendly, put me at ease straightaway and knew what he was doing- kept me advised at every step and resolved the issues fully. Not everyone is IT savvy, and this can m... See more

Sharif listened to the exact requirements for our group of Scottish NHS healthcare professionals. Our group is not for profit, so that we can provide care for patients that is our best and safest. Sha... See more

As an ex IT professional I would highly rate my experience of IONOS so far. You do still need to know what you are doing to export contacts/calendar, emails etc from one platform to another. But IONOS... See more

Jordan Wilson delivered excellent customer service. He listened and communicated well. He was friendly, polite and professional. He informed me of what he could and couldn't do to address... See more

The customer rep I spoke to, Jay, was really helpfull and was able to answer my query quickly and efficiently. Explained some background to my query, including some tech bits that were laid out to me... See more

After decided to scrap hosting through gmail, we decided to use a domain through IONOS. With a tight start date for a project, we called the customer service at around 23:08 and spoke with a chap ca... See more

Tristan was excellent. First class customer service. Within 1 minute he knew exactly what my issue was and fixed it with 2 minutes. He was so polite and helpful. Ionos has an excellent helpline servi... See more

Quickly cancelled my contracts. Nothing wrong with the company I just didn't get around to doing what I wanted to with the domains and website so was pointless having it sat there doing nothing. No... See more

Tristan was superbly helpful, courteous and even though the problem was more complex and required further support, he liaised with the technical team and then back with me, explained the issue and the... See more

I could not quite believe how easy the transfer of domain and email was. The support by the agent was swift, polite and pleasant, clear, and very appreciated. I should have moved domain hots / ema... See more

Hi, I had an awkward problem of being completely locked out of my account due to a 2FA fail (and yes, my one time recovery code - indeed none I had on record - failed) Impressive level of security... See more

I have been using Ionos coming close to a year now & have always found them to be the cheapest possible option in comparison to like for like services. Their customer services are outstanding at deali... See more

I called Ionos asking for help closing some hosted email accounts, and switching others to a lower cost Mail Basic 5 subscription. Lou at Ionos was very helpful. She checked the status of my existing... See more

Unfortunately the website created had a visual tick, which could not be rectified despite many attempts. I gave up and went elsewhere for my website. Such a shame the guru's hide, and the customer i... See more

Constantly overcharge for services not requested. Always need to keep on top of invoices. No online chat help service. Access to web stats, logs etc is poor. No Cpanel. Edit: No email correspondenc... See more

Terrible customer service. Rang up wanting technical help. Refused to give me technical help over the phone. Insisted they knew what the problem was and said would send me an email with how to resol... See more

IONOS tries stop customers leaving by making cancelling difficult. Avoid. I tried to cancel my contract with IONOS via my online account. You can submit (or retract) a cancellation request onli... See more

Two agents recommended a product - Mail Business - which does not meet my clearly stated requirements. I wanted to sync Calendar in Ionos and Outlook. Both agents seemd helpful and candid. After I pur... See more

The call handler did resolve my issue, so that is good. My reason for only 2 stars is that whilst my account was blocked, no emails were being backed up anywhere, so any business coming in during tha... See more

A very shocking company, on mobile you can buy a VPS for a lot cheaper, yet if you head to the same website while on a computer, their prices increase significantly. Furthermore, the £5 coupon for s... See more

IONOS - I don’t rate because it’s generated and invoice after I cancel the services and send it to debt collection agency. So no stars For them. But I would give 5 stars to this particular custo... See more

I paid for the Website Builder PRO version, but the platform is non-functional, ignoring , and RUDE service support, and your team has been unable to resolve the technical issues. I spend 3 weeks w... See more

Migrating existing WP website? Read this! IONOS made signing up easy, but migrating my existing WordPress site turned into a nightmare. My site (about 7 GB) ran into multiple problems — f... See more

Over 1 hour on the phone to sort out what should have been a relatively straight forward issue. The guy was very helpful but due to language barrier I had to repeat myself multiple times. Then... See more

Hal Called me answering all my questions. Organising my account Helped me keep my domain for 2016 Super knowledgeable Had a full understanding of the products and Harold to sort out the proble... See more

I was quickly connected to the department I needed and an expert joined the chat. My query was handled quickly and efficiently, reaching a resolution in minutes. I was made to feel that my query was i... See more

Unusable and inept support. After spending many, many hours building a site I encountered difficulties (error 500) in subscribing to a plan and transferring my domain. Emails go unanswered... See more

We chose Ionos to help build our website for our home-based project, but have little to no knowledge on website design. We were given access to a creative consultant, Amy, who couldn’t have been any b... See more

Mary was brilliant in supporting me in resolving the outstanding matters to do with the purchase of my domain. She persisted in getting help from the tech team, regularly updated me via email, phone a... See more

5 Stars – Outstanding Support from Daryl at Ionos Daryl was an absolute pleasure to deal with. In a world where tech support can often feel frustrating or impersonal, he stood out for his calm, c... See more

Outstanding Service from Dave E. at IONOS I cannot recommend Dave E. highly enough — an absolute star! From start to finish, he was patient, professional, and incredibly helpful. Nothing was to... See more

The customer service person was very good. Sam? And he solved my problem - IONOS cancelled my domain purchase in error. The company then asked me to pay a restoration fee of £108!!! This is not ethic... See more

It doesn't matter how long it takes, the Ionos customer service boys and girls will solve your query. Patient and tolerant with customers who know nothing about websites! Five stars for sure!

This was the best support I have ever experienced in all my customer service journeys. I'm 65 years old so that's a lot of journeys. Alleo was patient, kind and supportive even though I crashed my own... See more