JUCY Rentals Reviews 1,028

Another 1 star for Jucy rentals and if i could give it no stars i would. i have a contact for a ferry reimbursement on a relocation from Auckland to Christchurch and even though i have sent numerous correspondence and rang them they do not respond or duck side ways. There staff seem nice but all teenagers or seem so who quite frankly don’t have any business sense whatsoever and i their communication is woeful. The whole Juicy concept is flawed. Anyway i will co time to peruse the outstanding debt through legal channels

Our Jucy Crib was a complete wreck with almost 500,000 km and 20 years on the clock. The paint was peeling, the headlights were cloudy, the tires were worn out, and the sliding door on the driver's side wouldn't open without feeling like it was going to fall off. Exhaust fumes leaked directly into the car, and the roof wasn't watertight. The camping material was old and worn out. The box didn't cool when the car was parked, and the photocell had probably stopped working a long time ago.

The only positive thing was that, thankfully, it always started.

Avoid this company!

I paid a deposit of $321.41 for my car hire. A confirmation never came. I emailed twice about this and was assured a confirmation would be emailed. Three days before I needed the car I cancelled. They would not return my deposit. These guys are just scammers, DON'T USE JUCY!

The van was ok but I was charged $200 for returning the van on a public holiday without ever being told there was a charge had to call understand to then be told I had been charged twice. Ok you returned $100 for the double charge but I have never agreed or being told I had to pay to return the van on a public holiday. Very poor

Amendment: this story worth details.
Executive summary: do NOT rent a Jucy or StaRV van ever! Or you will spend your vacation in workshops, with road assistance, and on the phone with Jucy customers support.
I rent a motorhome for 4 weeks.
After 5 days, the batteries was flat. It caused my family and I to spend 1 night in a hotel while the battery was charging in a workshop. We also realized that the fire extinguisher was missing, so we purchased on.
12 days later, it is happening again. The road assistance specialist mentioned that the motorhome needed a deep electric analysis because something was consuming energy from the engine battery even when the engine was off.
I called Jucy, I had Mel on the phone, and she literally told me to wait for more instructions and hang up the phone. After hours of negotiations on the phone, Jucy agreed to organize a swap. The bus arrived at 8:50pm, it was about to be completely dark. We agreed with the driver to do the swap in the morning. When doing the new bus inspection, I called Jucy to understand how to fold the sofa at the back into a bed. As a result, the table that would help to create a bed was missing. Furthermore, after 100km drive, a message on the driver screen mentioned “break force distribution visit workshop”.
We will return the bus before the end of our rental to end this nightmare.

Did not put a top bun on my hamburger

We recently had the unfortunate experience of renting a JUCY van.
Right from the start it was a bad experience,
The electric cable had been melted so was unusable,
No gas in the gas bottle either.
When we called the company about it they wasn’t bothered but agreed to refund us if we got the the replacements. A month on and the refund still hasn’t come through even though they guaranteed it would be done before we left.
The cassette for the toilet hadn’t been emptied from the previous renters.
The pipe from the waste tank was hanging off so we couldn’t empty the waste tank.
The kitchen tap was broken so when you turned tap on the water sprayed up the rear door.
No sink plug so we couldn’t wash up either.
The glass covers that cover the sink and stove would not stay up so I had to tie them up
These were just the worst items among many that was wrong.
If I was you and thinking of renting from this company or there sister company (star rental’s) I would immediately change my mind.
If you want cheap and crappy carry on.
JUCY still have not offered up any sort of compensation after all our complaints and emails so we are now chasing them through the travel company that we purchased through

In October 2025, we rented a camper from Jucy for 28 days, expecting a carefree and memorable journey. Unfortunately, this experience turned into a deeply disappointing and emotionally distressing ordeal, largely due to the company’s serious lack of empathy and support.

From the moment we picked up the camper, it was clear how impersonal and rushed the handover was. No personal explanation of the vehicle was given; instead, we were shown a five-minute video, handed the keys, and sent off with a brief goodbye. Within hours, the first issues became apparent: the box used to access the toilet would not open, and several storage compartments were completely missing, having reportedly been damaged during a previous rental. Despite these shortcomings, we chose to downplay them, as we had traveled all the way from the Netherlands and did not want to let what initially seemed like “minor issues” affect our honeymoon.

Two days later, the situation took a dramatic turn. During the night, we had to rush to the emergency department. My partner was hospitalized for eight days. From that moment on, it was clear that continuing our trip was no longer possible. We immediately informed Jucy and explained our situation in detail. What we hoped for at that point — basic humanity, understanding, or a willingness to think along with us — was entirely absent.

Despite repeated contact and multiple conversations, Jucy refused any form of compensation or flexibility. They strictly adhered to their terms and conditions, showing no consideration for the exceptional and serious circumstances. We were allowed to return the camper immediately, but were told not to expect any refund for the many unused days. The responses from various employees were cold, distant, and purely procedural, as if this were an administrative inconvenience rather than a genuine emergency affecting their customers.

Adding insult to injury, we had deliberately taken out an insurance policy that was marketed as “stress-free plus.” In reality, this camper — and especially this company — caused us stress, disbelief, and disappointment at a time when we were already emotionally exhausted.

While it is one thing for a company to legally shield itself behind its terms and conditions, it is another to consciously choose to show no compassion, flexibility, or sense of responsibility. In our view, Jucy failed not only in customer service, but more importantly in basic human decency. For a company operating in the travel and adventure industry, where trips are often once-in-a-lifetime experiences, this is a serious shortcoming.
We therefore cannot recommend Jucy to travelers who value reliability, empathy, and support when it truly matters.

We rented a motorhome for 10 days for 6 people in Perth, and unfortunately the experience was extremely disappointing.

The condition of the vehicle was very poor. The fridge did not work at all, the table holder was broken so the table was unusable, and the bed that was supposed to be converted for two people had parts mixed up, leaving space for only one person. The 6th person literally had to sleep on the floor. On top of that, rain leaked into the vehicle, the extra chairs we booked were falling apart just by looking at them, and overall the motorhome was completely worn out and neglected.

We also noticed traces of an old Apollo sticker on the vehicle, which makes us suspect that Jucy/StarRV buys old vehicles from better companies and rents them out again with the bare minimum of maintenance.

When we returned the motorhome and pointed out all these issues, the staff reacted very indifferently and even tried to shift the blame onto us. There was no person with responsibility available in the entire building, and we didn’t even receive a simple apology. We were told to send all complaints and feedback by email and that they would take care of it.

I sent a very detailed email to three different addresses, including the invoices for a promised refund (for an Esky), but five days later we still had neither a reply nor the money.

Very disappointing.

My tips for future customers:

Never choose Jucy/StarRV.

If you already booked, make sure every single function of the vehicle is demonstrated by an employee before departure — even if it takes two hours. It’s better than standing in the Outback without a fridge.

If you have complaints when returning the vehicle, do not let them brush you off. Once you leave the office, you are forgotten. Insist on your refund immediately and get everything confirmed in writing, ideally with photos.

Conclusion:
I was willing to give 3 stars if the issues had been properly addressed afterwards, but unfortunately I never had the feeling that anyone cared at all.

We would like to share our experience with this campervan rental company.

While the local staff in Perth were friendly and helpful, our overall experience with the rental was extremely disappointing. In particular, we are still waiting for a compensation payment that was confirmed in writing but has not been received to date.

From the beginning, the first campervan already had technical issues, including a permanent service warning, overdue engine oil, and a non-functioning stove plate. After approximately two weeks, a check engine warning appeared and the vehicle lost power. Roadside assistance advised us not to continue driving.

The rental company arranged a return flight to Perth. Although the flight itself was covered, this was still a major inconvenience, as our trip was completely interrupted and we later had to drive the same route again with the replacement vehicle (approximately 800 km).

Due to these issues, we lost several travel days, had to discard food and camping supplies, incurred additional costs, and were unable to complete large parts of our planned route. We also spent many hours over several days trying to reach customer support.

After returning to Perth, we received a replacement campervan. Unfortunately, this second vehicle also caused problems, as the electric step could no longer be retracted and had to be removed by roadside assistance, resulting in further loss of travel time.

Communication with this company has been extremely poor. Phone contact required repeated attempts, and email communication has effectively stopped. Compensation was offered and accepted in writing, yet almost two weeks later, no payment has been received and no response has been provided, despite multiple follow-up emails and clear deadlines. Due to this lack of response, we have now had to involve legal counsel.

Based on our experience, we strongly advise against booking with this company. If serious issues occur, communication becomes unreliable and confirmed resolutions are not followed through. We will not rent from this company again.

Totaly bad service during the Rent!
Fridge was broken and there was no possibility to get with Jucy in Contact.
We had expectet to stopp where we wanted, so with no Firdge we had to stay on Campgrounds! Old Car,our had 245000 KM. on the Meter....

We found a motorhome seller via Trade Me called Getaway Motorhomes.
Getaway Motorhomes is owned by the JUCY holding company, Travvia.
They behaved in a very unfair and untrustworthy way. They repeatedly assured us that our vehicle would be ready, but after four days of delays, they stopped responding altogether. On the final day, they sent a vague message about issues with the car and then never answered our calls again. Overall, this situation cost us more than NZD 2,000.

Horrible !
Old camper van, no safety, no good customer service.
If you don’t have problem, it’s great. If you want to be safe and secure, go away!

Actually brutal. The camper was so old, which actually wasn’t horrible just not what was expected. It was so loud while driving that you were unable to hear each other talking or music at max blast. We went two hours out of our way to dump the septic (FYI NONE in Sydney) they charged us anyways AND charged us 200x increase the toll fees. It was wild. When we asked for more information they sent us a photo of someone’s else’s poop stained toilet 😵‍💫 worst experience.

Also, the trailer was not ready for 5 hours after the time we paid for so that was fun too.

The reviews here are generally very negative, but my experience was not that bad. Yes, they are a little shambolic, don't answer that rapidly, but their vehicles are not all bad. Mine was a "Condo" camper and I chose it as it had 2 separate good sized beds. It is not the quality of a typical[ical European camp, but was not bad and well thought out. The fridge partly froze produce after 2 days, but the main gripe was a weak motor that could not climb hills and lousy fuel consumption, of which I informed them. The vehicle was clean (apart from a dent).
Jucy are cheap and cheerful, with ideas they put into action. They can be improved, but are not that bad.

The awning was missing a screw which wasn’t a massive deal, but did need replacing so we could use it.

However, after a few calls & emails, we arranged for a repair whilst the RV was parked on site, but no one turned up!

All subsequent emails were ignored.

Not great when you’re dealing with 40 degrees of heat!

Once they’ve got your money they’re not bothered anymore.

No one was interested during or post our hire period. Definitely would NOT recommend. Find someone else with better customer service reviews.

Understaffed. Terrible support. Car broke down and the experience was horrible wasted a whole day of our trip.

I rented a campervan from Jucy in Auckland and it turned out to be the most disappointing and frustrating rental experience I’ve ever had.

Our first van already had around 350,000 km on the clock, and you could feel every single one of them. The suspension/foundation was in terrible condition — every bump in the road sent passengers in the back flying. During the very first rainy night, we discovered that the van was leaking in multiple places, leaving the beds soaked.

We tried calling Jucy several times, but nobody picked up. With no support available, we had to interrupt our trip and drive all the way back to Auckland to report the issue. The van couldn’t be repaired, so we were given a replacement — which unfortunately wasn’t any better.

The second van seemed uninspected, uncleaned, and poorly prepared. The fuel tank was only half full, and once we reached a campsite, we discovered the gas bottle was completely empty, leaving us unable to cook or heat water. Again, during rain, water entered the vehicle. Not as severe as with the first van, but still unacceptable.
Every attempt to contact customer service from that point on was ignored. The only communication we received was the approval to reimburse the gas bottle refill — but we still had to take care of everything ourselves.

The worst shock came at the end of the rental: during the return inspection, we were told that the toilet was full and hadn’t been emptied. We never used it. This means we spent five weeks traveling with a toilet full of other people’s waste. Absolutely disgusting.

We had booked the van including the highest service package, which promised several things — such as a working heater and a full gas bottle at pickup — that were simply not provided. And despite all the issues, we were still asked to pay an additional 200 NZD cleaning fee.

This experience was beyond unacceptable. Poorly maintained vehicles, zero customer support, unfulfilled service promises, and severe hygiene failures. I strongly advise anyone considering Jucy to think twice.

Toilet leaked urine into the bathroom. Roof leaked. Gas heater stopped working. We didn't report this during our trip but did so when returning the motorhome. Employee told us that we should apply & receive compensations because what we experienced was not good enough. However management thought differently - because we didn't report it IMMEDIATELY we were not entitled to any compensation refund. Disappointing in not only the motorhome itself but the after care management.
Won't be using this company again unfortunately

This was the holiday from hell thanks to jucy
Just as we had arrived at Darwin Airport the day before picking it up, we received a call saying they had issues with our campervan, so they were upgrading us to a larger model campervan (which would be more expensive on fuel). 

The next day we arrived to pick up the vehicle, and it wasn't ready, so we waited for two plus hours until it was. From there, we went to our first stopover about half an hour out of Darwin. We connected everything up, and to our dismay that night, the air conditioner was making a noise like a tractor/aeroplane engine, which we consequently taped. So, then a sleepless night ensued until we could finally turn it off around 3 am when the outside air had cooled. 

At 7 am, we headed back to Darwin, where we waited till after 9.30 till someone arrived and attempted to fix it. We believed it to be a lot better, but obviously it wasn't under any heat stress at the time of morning.

Our next stop was at Kakadu. I first had to purchase a new hose connector, which they charged $9 for at the caravan park shop, as we didn't have one supplied in the van. That night, the air conditioning wasn't as bad, still a bit of noise, but being exhausted, we managed to get a broken sleep.

Next stop was Pine Creek, and that night, the same terrible noise began again! With the night temperature at 34+degrees, we were absolutely shattered and by midnight we couldn't take any more, deciding at least the cabin aircon would keep us cool if we drove back to Darwin. We were ready to give the holiday a miss and get out of there. We arrived back in Darwin at 4 am, as driving was slow, so as not to have an accident. We had to cancel our booking at Katherine for the next 2 days, for no refund and spent the next 5 hours parked near the fish market like we were homeless. 

When Jucy finally opened, we were told we should have rung the 1800 number, but to what avail in the middle of the night in the middle of nowhere?

We were then informed that we "had" to choose between the only 2 other campers, one was another large one that was like a dinosaur, the chairs were ripped, etc, and it smelled terrible, or a smaller one that had a double bunk at the end. We asked if they could remove the top bunk, as there was no room between the top and bottom, but they said no. So out of desperation and sleep deprivation, we took it and decided to stay in Darwin in case anything else went wrong and see out the holiday at the Hidden Valley Caravan Park

One night of those bunks (banging heads and back scrapings) and that was the end of that. The next morning, we got the last motel-style room in the park for some respite and booked that for our last 2 days before heading home.

We lost a considerable amount of money on this trip, including 

extra fuel for a larger camper hose connector Cancellation of Katherine booking additional fuel for the return to Darwin after the first night room for two nights at Hidden Valley pain and anguish, sleep deprivation on our attempted holiday.we put in a complaint but have heard nothing except a email saying they have recieved it but nothing else.