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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the company's products, citing concerns about their effectiveness and scientific backing. Many people feel misled into unwanted subscriptions upon purchasing a product. Consumers report difficulties canceling their subscriptions, with many alleging continued charges even after cancellation. The high cost of the products is a recurring concern, especially when unexpected charges arise from subscriptions. Some reviewers mention that the payment process is not transparent.

Based on these reviews

Rated 1 out of 5 stars

Cancelling this subscription is horrible. I was on the on-line chat for over 40 minutes. Question after question until I had enough. I agree with other reviews. They are extremely misleading with subs... See more

Rated 1 out of 5 stars

I am a Plastic and reconstructive surgeon and when I see Ellen‘s ads and the actress talking about skin tightening I get nauseated. This is not science. It’s a scam. Where is the science behind these... See more

Rated 1 out of 5 stars

I strongly advise against doing business with Kind Science. They enroll you in a hidden subscription without clear consent, and when you try to cancel, they drag their feet endlessly. I spent over an... See more

Rated 1 out of 5 stars

Ditto what others are saying. Received the trial package then was charged a subscription fee. Immediately called to cancel because of high cost, was told they’ve canceled yet Today I was charged AGAIN... See more

Rated 2 out of 5 stars

This product package is useful but I could never use all of the ingredients within a month. This is the fine print. If you don’t want any more and try to cancel, you’ll be charged for two rema... See more

Rated 2 out of 5 stars

Wish I had read reviews! Truly saddened Ellen Degeneres endorses this product. I’m 68 yo & trusted Ms Degeneres. Product wasn’t much different or better than other skincare brands. I currently... See more

Rated 1 out of 5 stars

I replied to their initial offer a year ago. Before I put in my payment info I noticed the AUTOSHIP box was suddenly checked. I unchecked it only to receive a shipment a month later and a charge of $8... See more

Rated 1 out of 5 stars

They are extremely misleading with subscription terms. They advertise a 90 day subscription which is actually a 90 day supply which they charge you over $100 for every single month! This is not what t... See more

Rated 1 out of 5 stars

I ordered the trial package and was put on a subscription. Then when I tried to cancel the rep was very pushy and just kept on and on, trying to keep me from cancelling. I insisted on cancelling and t... See more

Rated 1 out of 5 stars

BE CAREFUL! You will receive your trial shipment and then two weeks after that a full shipment that costs over $300.00 ! You will be billed immediately for $106 and then billed monthly at $106. Call... See more

Rated 1 out of 5 stars

I have been charged over $600 for a trial size and 2 shipments of 5 bottles. I received the trial and cancelled immediately, got a shipment and cancelled again. The product is way too expensive -$300... See more

Rated 1 out of 5 stars

Beware Beware Beware of automatic charging! I ordered the trial package and it broke out my face. I got charged again for an order that arrived two weeks after the charge and never received a notifica... See more

Rated 1 out of 5 stars

Ditto what others are saying. Received the trial package then was charged a subscription fee. Immediately called to cancel because of high cost, was told they’ve canceled yet Today I was charged AGAIN... See more

Rated 1 out of 5 stars

Subscription model, which they feel is not clearly disclosed during the initial purchase. Returned product within 30 day trial, claim they never received then continued to charge me for product, sendi... See more

Rated 2 out of 5 stars

I have been going back and forth emailing Customer Services at Kindscience due to continued charges to my credit card. When I first ordered this product I did it bc I love Ellen Degeneres & wanted to... See more

Rated 1 out of 5 stars

Rated 1 out of 5 stars They automatically put me on a program… . I cancelled yet they continued to charge my account. I now need to pay for shipping and handling to return the product and they may g... See more

Rated 1 out of 5 stars

Kind Science Warning This company used deceptive billing to charge me $256 for a product I never ordered. I made a one-time purchase. A month later, they sent another shipment, billed me 3 s... See more

Rated 1 out of 5 stars

They advertise for a trial price and then they automatically enroll you for a monthly subscription, without you know...which is false advertisement. After calling them twice to cancel they still send... See more

Rated 1 out of 5 stars

DO not use this company.. EG should really not put her name on this product. The company sends out unapproved shipments 30 days after purchasing with NO email notification. Customer service grills y... See more

Rated 3 out of 5 stars

I only got a quick flash at payment about subscription , surprised I even saw it . After I got the product in a timely manner I went online and created an account . I then easily found the unsubscribe... See more

Rated 1 out of 5 stars

I have a lot to say about customer service, the refund policy, and the misleading membership. However, I'll keep it simple: don't buy their products—it's a scam! They deceive you, and the products are... See more

Rated 5 out of 5 stars

I'm confused why folks are complaining about subsequent charges and misleading marketing. When I ordered it was clear that a membership followed. I went to my account and took a look... and the recurr... See more

Rated 1 out of 5 stars

I ordered the trial pack as advertised and found that the product was very disappointing. Nothing exceptional here. What really upset me was I was roped into a monthly charge for additional products... See more

Rated 1 out of 5 stars

They automatically put me on a program that costs almost $300.00 for 3 months that I never acknowledged or agreed too. I cancelled yet they continued to charge my account. I now need to pay for ship... See more

Rated 2 out of 5 stars

First, I must say the product is very good unfortunately their advertising and selling practices are very deceitful. When you see that ad on TV …the whole kit for $59…which is a great deal…be sure to... See more

Rated 1 out of 5 stars

I HAVE NOT ORDERED THIS OR EVER HAVE ORDERED ANYTHING ONLINE REQUIRING A CREDIT CARD (DON'T EVEN HAVE ONE) I PAY CASH, HOWEVER ANYTHING YOU ARE GOING TO PUT ON YOUR SKIN OR DOWN YOUR THROAT DON'T GI... See more

Rated 1 out of 5 stars

My review is about the company. I have never dealt with more unknowledgeable people. I never was welcomed into the Membership I didn't realize I joined. No welcome email to tell me how to access my ac... See more

Rated 1 out of 5 stars

If you have sensitive skin, DO NOT PURCHASE THIS PRODUCT LINE. After 2 days of use, my skin was burned and bumpy. It took a full week of pampering before my skin was back to normal. Secondly, when... See more

Rated 1 out of 5 stars

The worst - I never got my inital order - never got a refund - now they charged me for another order that I haven't gotten. Went to their web site tried the customer service chat - waited for 40 min... See more

Rated 1 out of 5 stars

58 minutes ago, I ordered their products. Then, I found these awful reviews on TP so i contacted them to cancel my order. They would only cancel my subscription but not my order, stating it was alread... See more

Rated 1 out of 5 stars

I ordered Kind Science based on a commercial by Ellen DeGeneres. I had NO idea that I was signing up for an ongoing subscription. While the products are okay, I am certainly not interested in paying... See more

Rated 1 out of 5 stars

Buyer Beware!! They keep charging you and sending you products when you don’t order it and return policy is very complicated and so are try to get refunds!!!!! They didn’t even want to email me... See more

Rated 1 out of 5 stars

After ordering my first sample kit, I saw all the horrible reviews about not being able to cancel the subscription. I then tried to cancel it by creating an account, but in order to do that you must r... See more

Rated 1 out of 5 stars

BEWARE! I purchased the introductory package without realizing that I was signing up for very expensive recurring shipments. It's very difficult to cancel and their customer service is absolutely awfu... See more

Rated 1 out of 5 stars

I saw an ad on TV with Ellen and I thought I'd try Kind Science. Unknowingly I was signed up for regular shipments. I called to cancel but the customer service person was not helpful and gave me a lo... See more

Rated 1 out of 5 stars

The product did not work for me. My reaction was similar to the after effects of a chemical peel. Ok, I can live with that. BUT, Customer Service is simply the WORST! I called and cancelled my acc... See more

Rated 1 out of 5 stars

1) When I placed order, I specifically said ONE order only. A month later I received a full price order so cancelled again. Luckily my bank notified me of the payment. 2) I haven't seen any significan... See more

Rated 1 out of 5 stars

I did not know this trial offer included products to be sent a month later costing over $300 and would be shipped and charged to my credit card without notice. Now I have to wait till I receive the pr... See more

Rated 1 out of 5 stars

If I could give 0 stars I would. Product is no better then drug store options. I paid and received starter kit. Before I really had time to try received $92 bill for first of 3 payments on next kit... See more

Rated 1 out of 5 stars

Customer service at Kind Science is horrible. I’ve been on hold for 40 minutes because they’re asking for my phone number to locate the order, but I never gave them my phone number — I gave them m... See more

Rated 1 out of 5 stars

My wife is always falling for online scams, so why wouldn't she discover "Kind Science"? They billed her $82 for some product she received. Then, they billed another $108.94 for a product she didn't o... See more

Rated 1 out of 5 stars

The products are ok but not miraculous. Their subscription service is HORRIBLE and even though I was told wouldn't' receive another delivery for 5 months, and that it was easy to cancel, I was charg... See more

Rated 1 out of 5 stars

I ordered the trial pack from Kind Science as advertised and was charged $79.81. Thirty days later, without my consent or authorization, I received a credit card notification for an additional... See more


1.2

Bad

TrustScore 1 out of 5

207 reviews

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Rated 1 out of 5 stars

Actually make that a minus 100

Actually make that a minus 100. I hate customer service. What an unbelievable horrible experience to cancel this subscription….never again. I’ve lost all respect for Ellen. So sad.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

You can't return with out jumping…

You can't return with out jumping through ALL kinds of hoops, tried to do on line and ended up with an additional 55 $ charge that didn't help with anything.
They where very quick with taking the money out but it looks like I will have to wait up to 3 weeks to get my refund.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst company

Absolutely the worst company. Buyer beware, once you sign up for the trial period for $59.99 they will continue to charge you the full amount ($275) for the next three months regardless if you cancel. This was explained in subsequent calls to through their chat and also phone customer service.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Greasy

The products did not work as they were advertising, firming serum is just waste of the time did not worked for my wife. nick treatment was greasy.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

misinformation and horrible service

Cancelling this subscription is horrible. I was on the on-line chat for over 40 minutes. Question after question until I had enough. I agree with other reviews. They are extremely misleading with subscription terms. They advertise a 90 day subscription which is actually a 90 day supply which they charge you over $100 for every single month! Then I was still charged after my subscription was "canceled". They say I owe two more months of payments. Why? I only signed up for a one time 90 day supply. Rip-off. Don't get involved with this.

9 February 2026
Unprompted review
Rated 2 out of 5 stars

BE CAREFUL TO READ THE FINE PRINT

This product package is useful but I could never use all of the ingredients within a month.

This is the fine print. If you don’t want any more and try to cancel, you’ll be charged for two remaining products.
This is the weasel language,
So, if you want to cancel, tell them that the products caused you a swollen itchy rash.

Deluxe Kit
I understand that one month after my first order is shipped, and then every three months thereafter, I will automatically receive a full size supply of Kind Science® 6-Piece Deluxe Kit and will be charged 3 monthly payments of $79.95, plus $4.99 shipping and handling charges and applicable sales tax, for each shipment until I cancel. I can choose to easily cancel by visiting and managing my kit or by calling (800) 210-3379.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Ugh!!!

Ditto what others are saying. Received the trial package then was charged a subscription fee. Immediately called to cancel because of high cost, was told they’ve canceled yet Today I was charged AGAIN. Same thing happened to me.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Kind Science’s “AUTOSHIP” scam

I replied to their initial offer a year ago. Before I put in my payment info I noticed the AUTOSHIP box was suddenly checked. I unchecked it only to receive a shipment a month later and a charge of $89.95. I’d barely used the original product I received. The distributor was Guthy Renker, I called to complain and they just kept reading me the script: I could return it right away for a refund but both shipping charges ($25 total) were coming out of my pocket. The product is not great and the Massachusetts BBB website is full of complaints about Kind Science auto shipping. What a scam. Do NOT use this company. Back to Dermalogica for me.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!

BUYER BEWARE!! Like everyone else is finding out, this is a total scam! Do not sign up for this product, it’s total crap and they will bill you a large amount of money. The only thing worse than the product is the way that customer service treats you! Avoid at all cost!

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive Billing & Scam Tactics

I ordered the trial pack from Kind Science as advertised and was charged $79.81. Thirty days later, without my consent or authorization, I received a credit card notification for an additional charge of $106.42. I did not request any additional products and was unknowingly signed up for a monthly subscription.

I spent a significant amount of time on chat demanding a refund and cancellation of this scam subscription. After being passed back and forth between three different representatives, I was refunded $79.81, which was incorrect. I clearly stated the charge that needed to be refunded was $106.42.

The representative assured me the remaining $26.61 would be credited back to my card within 3–5 business days and told me the product had already shipped and that I could keep or dispose of it at my convenience.

This is deceptive, misleading, and unacceptable business practice. Once the remaining amount posts to my credit card, I will be contacting my credit card company to block any future charges from this company.

Do not buy into this scam. Stay far, far away. You have been warned.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Negative 10 should be an option for…

Negative 10 should be an option for review. Highly misleading, hidden charges, totally ineffective untruthful and conniving customer service. Impossible to reach, countless HOURS spent on the phone. Nothing but pure frustration and aggravation. Started disputing this company in December 2025

1 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the trial package and was put…

I ordered the trial package and was put on a subscription. Then when I tried to cancel the rep was very pushy and just kept on and on, trying to keep me from cancelling. I insisted on cancelling and the very next month I was charged again and did not receive any product (that I did not want anyway). So basically they are now just stealing from my bank account. I am very, very disappointed.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

A MONEY GRABBING SCAM

A MONEY GRABBING SCAM! Reoccurring payments and double payments and when I called to cancel they said I would be charged for the package already shipped. I asked how much that charge would be and they said 215.00! It is a 3 month supply package! I asked what is this 107.95 you’re talking out of my account today? That is for the package that was just shipped out. So, $322.95 for a three month supply package!!!! SCREW YOU ELLEN!

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Fraud

They are extremely misleading with subscription terms. They advertise a 90 day subscription which is actually a 90 day supply which they charge you over $100 for every single month! This is not what they advertise. Then goooood luck trying to cancel or get a refund. They will throw you through so many loops - and don't bother with the online live chat. They take 10+ minutes to reply to every single message you send and they never come to or offer a resolution, so they keep in the chat for over an hour or more for nothing. The phone line is not much better, with them trying to rationalize their tactics before coming to a resolution. Then I was still charged after my subscription was "canceled".

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Never informed me that I was agreeing…

Never informed me that I was agreeing to a SUBSCRIPTION! I just got charged for something I don't want! I bought it as a Christmas gift for someone. I use a different product line.
The money came out of my account TODAY! When I called them they said it already shipped, and I would have to return it.
So DISHONEST!!!

28 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the trial pack as advertised…

I ordered the trial pack as advertised and found that
the product was very disappointing. Nothing exceptional here. What really upset me was I was roped into a monthly charge for additional products and did not request this. I spent some time on the phone trying to keep them from charging me for more products. I have had to make several calls to get out of the SCAM program.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

I was "duped" into buying the 1st set

I was "duped" into buying the 1st set, then to cancel you have to pay them $91.00 per month for 3 Months and this is not made clear. I also very dissatisfied with the product and service. Don't buy into the $69.00 original set. Don't trust them.

15 January 2026
Unprompted review

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