Kitlocker.com Reviews 6,450

Review Updated: Kit locker have since explained that Royal Mail lost the parcel & that their messages via the website have not been working correctly. Items sent via DPD next day & issues resol... See more

Ordered Battle Cancer t-shirt after doing charity event but the XL was way oversized by the sizing chart. Kit Kitlocker did exchange for a L but it cost ~£5 to return as this wasn't covered by their... See more

Order placed on 24th January, had confirmation email. Then haven’t heard anything since. I put order number in site help, and it states order doesn’t exist. Well my Paypal charge says otherwise. E... See more

We recently engaged Kitlocker as our (KCAFC) preferred supplier for football kit/equipment. Website now linked to our club for easy access for parents players to supplement branded kit and accessorie... See more

Wrote a 1* review back in Autumn because of how slow delivery was. Company put this down to teething problems due to moving to a new system. Now giving them the benefit of the doubt because recent ord... See more

Tim has been absolutely fantastic as our account manager at Kitlocker. From day one, his support for our football team has gone above and beyond. He’s responsive, proactive, and genuinely passiona... See more

Ive been a customer here for many years, but over the last few months (since this new website launched?) everything is just a mess. Parcels either don’t get dispatched or are lost at the first hurdl... See more

This review relates to multiple transactions made ordering Oxford University sports club apparel over the last few months. While the quality of the items is decent enough, the delivery times are... See more

Excellent prices on website. I made a specific request and received a response within an hour. In the current market place that doesn’t happen very often 👍👏 The team went a long way from... See more

I had the pleasure of dealing with Becky - my son has joined a new team and his new kit was something he was very much looking forward to. it felt like Becky shared the urgency and was relentless in h... See more

My wife ordered a shirt for my son on kitlocker for Christmas. It came in the timescales provided, but was too big for our son. I contacted kitlocker customer service to ask about an exchange. They su... See more

Why do football clubs use this company. Service is ABYSMAL!!!! First order took just over 3 weeks, unheard of in the online retail sector. Second order coming upto 7 weeks and still not received. If... See more

Terrible experience and terrible customer service. 1 review left already, response was to email the escalations department which I had already done and yet 1 week later no reply. Total 5 emails... See more

The service we received is absolutely on point, would highly recommend! Our email arrived in the kitlocker inbox as complete randomers and we are genuinely so pleased with the service we’ve rece... See more

Ordered a football for my boys birthday and it is still not here despite now being past their given delivery time. No way of tracking it as their system doesn't recognise the order despite having a co... See more

Absolutely shocking customer service. We ordered our football club kits from Kit Locker months ago, received part of the kit which had the wrong logos printed on them. They promised a replacement top... See more

I had an issue with an item which isn't ideal but can happy. The issue was rectified in a very fast manor without any fuss! the customer service rep Becky was extremely polite had good knowledge and... See more

I've ordered 3 track tops, which they were so small poor quality worst than some cheap pajamas, but the fine thing was when returning them cause it cost me half of their value so I've lost half of my... See more

Have previously ordered from them before and no problems. For some reason, I have emailed numerous times and heard nothing back which has now meant that my son has missed out on birthday presents. Una... See more

Ordered kit for my kids football team 24/07/25 - still not dispatched. New system in place apparently but they can’t locate and manually dispatch my order for some reason. Been told it will be poste... See more

Ridiculous delivery times 10 days and counting current delivery time is saying 19 days!!! Emailed customer services, get no response. Sent I assumr an automated email asking it my query was sufficie... See more

Do not use this company. For the second year/football season in a row all 180 kids in our local football club have not received any of their kit after weeks and weeks of delays. Constant excuses about... See more

Third time have ordered customised items. Third time late. COmmunications OK but the situation is never resolved. Fobbed off. Last item was of very poor quality. Promised replacement but still w... See more

Ordered a kit for my daughter who is starting with a new team who use kitlocker as their supplier. Couldn’t say a good word about the experience at all, order placed in July still waiting. . . 12 week... See more

Don't order from here unless prepared to wait forever! I ordered some items on the 1st July, it said to expect shipping by 30th July. On the 13th August I still hadn't recieved my items so sent an e... See more

Absolute shambles. What’s point in offering to provide kit for a school if you can’t manufacture or provide it in sufficient quantities. Daughter’s sports kit for school hasn’t been in stock for th... See more

Seemed they chose to do the summer - when you'd think their busiest time is - for their major system upgrade - which any IT professional knows it is mad to do. Hence loads of challenges with late orde... See more

Placed order, confirmation email received along with dispatch tracking info. Item didnt arrive contacted company to be told a lie about manufacturing issues and it'll be a further 3 days.. low and... See more

Horrendous. I ordered football kit for my son 2 months ago. Shipping date was given as 2-3 weeks. Still nothing. Contacted customer services 3 weeks ago and they stated the order would be expedited. S... See more

I placed an order 3 weeks ago and absolutely no sign of it still, This happened previously with kit ordered during previous seasons when I was told a system upgrade was the cause, It's seems t... See more

Discounts don't work! None of them.... subscribed for a 5% discount, creates loads of advertising to inbox! Carers discount went through but didn't work either....took all my details though... very un... See more

I placed an order on 28th August, with all products described as “available for immediate dispatch”. Emailed on 1st September to ask why the order hasn’t been dispatched, now 5th September and no r... See more

No free returns and strange sizing of products, purchased Men's Small Nike tracksuit bottoms, I was sent an item that would barely fit a 10-12 year old kid. I sent photos showing the item laid on top... See more

Ordered simple packet of socks on 48 hour delivery that were advertised as an item available for immediate dispatch? Changed to 14 days and I had to chase this information rather than it being fre... See more

Ordered on 7th December, when I checked out there was no clear indication that any of the items would be on a long delivery time, only when I had received the email confirmation. I also paid for de... See more

Our club recently switched to using Kitlocker for our gear. There has been nothing but delays and lack of communication from them. Order was originally supposed to ship in two parts on 1 and 8 May. St... See more

Finally received my son’s football shirt after 8 weeks wait. The quality of the stitching was poor and puckered. Customer service isn’t great either as I chased the shirt 3 times via contact form on w... See more

Complete Rogues .. another post .. because I can't reply to their lies added to my last review. Still the same order .. still states online as delivery from the 1st Sept and it's now 3rd Sept ..... See more

we run a kids football team and we have placed many orders and we have kids that have not received any kits for over 12 weeks !!!! how do we tell a child your kit has not come for the new season and w... See more