KONE Reviews 374

A lift broke. That wasn't the interesting part.

For weeks, the lift to our office floor has been out of action. Staff and clients have been using the fire stairs.

Things break. Parts take time. Fair enough.

But here's what made it fascinating:
The timeline kept shifting. “Sorry, can’t do much over Christmas”. "Mid-January" became "early February." Early February arrived. No update. No explanation.

I wrote directly to the Managing Director of KONE. Detailed. Factual. Explaining the impact.

No response.

Meanwhile, we're literally holding fire doors open with a pot plant so people can access our office.
That's not a metaphor.

We spend a lot of time worrying about AI systems, automation, and accountability frameworks. But the failure here isn't technological. It's organisational.
No one owned the outcome end-to-end. Timelines drifted. Responsibility dissolved into process. And no one asked: what does this feel like for the people living with it?

When organisations don't respond, they're still making a decision. About whose inconvenience matters. About how visible a problem needs to be before it deserves attention.

Small failures are the real test cases.

They reveal whether "customer experience" is something you believe in, or just something you talk about.

It wouldn't have killed anyone to write back.
And that's precisely the point.

Our lift PCB issue started from June 2025 . complaint raised that service guy mr Devbanu .He didn't know anything about lift technical knowledge.every time he attended (AMC) service only did dusting.No any technical person didn't come & try to swallow the issue.17 /01/26 raised again same complaint in their helpline no they visited site nothing happened & 19 th visited nothing happened today 22nd visited nothing happened. They only taken AMC every year Rs 45000/ + GST ( gold) didn't replace PCB So don't buy KONE Lift or Elevator.their service team is very poor & useless, Kone has cheating company.my equipment no 42889187, Bangalore HSR layout

If i could rate it with NO STAR i would. It has to be the worse lift providers ever in the UK! We have only been in our flat for 3 years and every single Christmas and New Year it breaks down. The turnaround time to acquire the part and get things sorted is ridiculously slow and we are still in the question to why ROSETREE chose them to maintain it and have the audacity to keep increasing the service charge when the service alone is very poor. Do not choose this provider/ manufacturer. They will only cost you money, a ton of headache and a very slowwwwwwwwwwww progress to get things working again.

We replaced our older Kone Lifts with their newer model in two blocks, each 3 storeys high. The final product was much smaller than the old one. They offer some illogical explanation which holds no water. At the end they have thrown scaffolding material and packing crates all over our car parking area and garden. Predictably neither Kone engineers nor their sub-contractors are available on phone now. Very shoddy work.

Worse lifts ever. Living in my estate for 2 years. I cannot remember how many times our lifts broke down. Repairs take forever as they are always waiting for parts to arrive. Residence will then have ot climb the stairs! Our residential buildings can go as high as 17 to 30 storeys! Imagine that.

This is company from hell,first they left the lift for over 6 weeks not working after the repair the lift was Woking 2 weeks and today they stop the lift for repairs again.In both cases they don't know how long takes to repair,wouldn't you like this job?complete disregard for the customer, and that's international company,like said the main office must be in hell.

Installation work has not yet started despite repeated follow-ups
The team frequently makes excuses, claiming work will start "tommorow" or "day after tommorow"
Daily, they provide false commitments and fail to deliver on promises
CONTINOUSLY DELAY AND LACK OF ACCOUNTABILITY HAVE CAUSED FRUSTRATION, STRONGLY DISSATISFIED WITH THE SERVICE

I would give 0 if I could. We have kone elevators in our building and 3 out of 6 are not available. On average we have to wait 5 minutes for an elevator

I would give zero stars if i could. Never have i ever received such poor service in any industry. Even after cancelling our contract in writing (and having this confirmed by return) they continued to issue call out invoices. 2 years later after battling back and fourth i finally got confirmation they would credit these invoices. Now 3 months later i am still being chased. This is tantamount to harassment and will be reported accordingly. There are plenty of other companies out there to use so i would strongly advise everyone to not go anywhere near this company.

Called the phone number for our local Kone office only to be put through to a call center who said that they would "get in touch with the local office". That was last Thursday (08/21/2025) it is now Tuesday (08/26/2025) and my employer decided to call another elevator company and have them come service our out-of-service elevator because everyone was having to climb 3 stories worth of stairs. Kone NEVER got back to us. We ended up cancelling our service agreement with them.

1 star is far too high

23-year-old elevator in my building, 30 minutes north of Milwaukee, has been down for more than two weeks! 4 different parts failing, and they've had to search for 3 and have them shipped in....we had purchased the 4th part a couple of years ago (out of fear!)

Apparently, they don't stock parts anywhere near Milwaukee or Chicago...probably due to the lack of multistory buildings.

Do NOT purchase anything from them!!!

We have Kone elevators in our building in Balham in London. They are regularly out of service for weeks at a time. This year our blocks elevator has been out of service on 11 seperate occasions already with Kone engineers attending and never fixing the issue for more than a few days. Genuinely appalling company. We also have Kone elevators in our office and one of the three is normally always out of service and one was out of service for nearly a year as Kone don’t have parts for their own elevators!

Lack of communication at every stage of the process constantly chasing quotes, drawings, approvals, delivery and install.

KONE cant even respond to our simple enquiries let alone be competent in fixing issues during an emergency mechanical breakdowns. They don't value their customers. Stay away from them. They don't deserve your loyalty & time. Thank me later!

Worst service ever. Waiting to fix a lift for a YEAR!

Worst ever service from Kone elevators
Given complaint since yesterday but not rectified. It's almost 24 hours gone.
Neither they pick phone nor they give you a call.
My complain number is 13374806

Our apartment building has three KONE elevators, approximately 14 years old. Unfortunately, our experience with KONE's maintenance service has been extremely poor.

It has become common for at least one out of three elevators to be out of service for up to 50% of the year. On some occasions, they've even disabled two elevators simultaneously for weeks, making the situation unbearable. Currently, one elevator has been non-functional for over a month due to a faulty frequency inverter. KONE claims they don't keep essential spare parts in stock, leaving us facing indefinite downtime waiting for replacements, without any specific deadline.

Making matters worse, we've discovered the service agreement doesn't specify repair timelines, placing residents entirely at the mercy of KONE's convenience. Such poor service standards and prolonged downtimes are simply unacceptable for a global brand specializing in elevators.

These repeated service failures significantly disrupt daily life in our building, particularly affecting elderly residents and those with limited mobility. This situation also raises serious concerns about compliance with service standards and consumer protection regulations.

I strongly advise anyone considering KONE elevators or maintenance services to reconsider carefully. Our experience reveals severe reliability, responsibility, and accountability issues with this company.

This relates to Kone Elevator in Bangalore- BSK 3rd stage. Elevator stopped working on July 25 when Owners were inside the elevator. Incident was reported to Kone Team. Till date, even after nearly 2 months, we find the reciprocations and response quite unprofessional, unethical and not bothered about their Customers. Reason to state this is-
1. Incident happened on July 25th 2024
2. Incident reported to KONE and on July 25th, we were told to pay ₹ 3500/- for inspection by their Technical expert.
3. Amount was paid promptly and on July 27th, the Technical expert visited the premises, took photographs, inspected the machine and also had a chat with one of Owners.
4. During the conversation with the Owner, the Person mentioned that Cables & Motor is good condition. Electrical contacts needs to cleaned and panel to be replaced. Did not express any concern, beyond this.
5. Till today, KONE has not sent a written report to Owners and to our surprise state that it was just a physical inspection and no report is generated. This is unprofessional and irrational arguement.
6. AMC was being renewed every year. Inspite our written request during renewal, KONE team did not send the AMC reports digitally. No HEALTH CHECK report provided. Again, they dont care for the Customer and their Safety.
7. Now without giving any authentic data, KONE Bangalore team is pushing us to replace/upgrade the Elevator.

Hope KONE Management team looks into such irregularities, take corrective action to train their Executives in managing Customer Relations, Improve on Customer Experience and be Honest.

Most expensive, untruthful company I ever worked with!

Dear Sir, Our elevator is relatively new, nevertheless is out of service very often. Our building is 9 store house with 27 apartments. Our complain is the bad service provided, specifically the weekend when excuses are invented to postpone the service until Monday. It is not fair to elderly, families with babies or invalids people.