Leasys UK Reviews 262

ive never known an easier process from start to finish with no pushy sales teams bombarding you constantly .. nice and easy professional service that i would more than recommend and also Michelle worked wonders for me on my deal,
im currently looking for my 2nd car ,

Beware of this company. If you dispute its excessive charges for damage at the end of the lease, do not just pay the bill, cancel your direct debit and DO NOT go to the British Vehicle Rental & Leasing Association’s (BVRLA) so-called independent dispute resolution service. Instead go straight to the Financial Services Ombudsman (FSO) because Leasys is regulated by the Financial Conduct Authority (FCA). Leasys wants you to go to the BVRLA and will tell you to do so because it is the industry's trade body, but it will do nothing. The BVRLA don't care how much Leasys charges for minor dents outside of the fair wear and tear guidelines and will happily tell you it can't comment on those excessive charges because of competition law – who knew! All very convenient for Leasys, you might think. If you go to the BVRLA first, then the FSO will not investigate because you have accessed a dispute resolution service already. Sadly, it appears the FSO is more interested in process than championing the consumer. I fought Leasys for months and it is of considerable comfort to me I must have cost it much more than it wanted me to pay by having to deal with the dispute. For example, the money it demanded (£154) to replace a tyre because of a tiny nick, even though it would pass an MOT, was excessive and absurd. It shows, in my view, Leasys to be a poor company to deal with and it should be avoided. I consistently asked for evidence it had ‘repaired’ and ‘replaced’ the damage to the vehicle – terms Leasys itself used to justify the costs - but, of course, it didn't. It just sold the car at auction and referred me to the terms and conditions while saying pay up. Fair enough, I signed on the dotted line, but it doesn’t mean you have to take a car from them and I won’t ever again. The industry’s fair wear and tear guidelines are formulated by the BVRLA - a trade body - that’s the key thing to remember when taking out any car lease. Many might also take the view the industry’s dispute resolution service needs to go elsewhere, if it can’t comment on something as fundamental as the cost charged for so-called repair and replacement because of its trade body status. This is a point I made to my MP who has written to the relevant minister to highlight this obvious concern. My understanding is other vehicle leasing companies are far more reasonable over the cost of damage. My strong advice is to do your research and go to them instead. If you are in dispute with Leasys, please go as far as you can in disputing the costs – go to the FSO and your MP. Doing so at the very least costs them money in dealing with it and shines a light on the industry’s practices as well as giving you a chance to avoid them. If everyone did this to Leasys and other leasing companies then perhaps over time, the consumer might receive a better deal over charges for damage.

The lease of the car was fine but there was a sting in the tail at the end. When handing back the Tesla i had lost one of the cards issued. Not a big deal - on the Tesla shop they charge £30 to issue a new one. However Leasys were having none of it. They charged me £162 and told me 'it affected the resale of the vehicle!" Complete con and left what was initially a very good experience it a bad one. They could have easily just adjusted the charge but kept referring back to the 'terms and conditions' Be careful if looking to go with them

Very pleased with my vehicle and the service I have received.

Clear communication and a smooth process which I valued as it was my first time leasing a vehicle.

This company is absolutely brilliant when dealing with queries. A typical example is when I spoke with a lady called LEIGHA, she was very helpful and has good customer service .

Terrible service, from start to finish! We were rejected from a loan (previously had one for another car), no particular reason given. We have a fabulous credit history. Thriving business, so no reason at all. Went to Experian to check with them and they said it was the loan company! From there, it went downwards. Back and forth to the car company, had to show year end accounts, print, sign, print, sign - send back. Honestly, the worse experience we've ever had. We nearly pulled from leasing a car through our business but after expressing how terrible the whole service was and experience, we eventually got there and picked up our car on Saturday.

The overview looks great. but my invite to join the my Leasy portal does not work. I can not create an account it will not accept any passowrd(even google generated).

Arun from
The operations team was amazing understanding I had a really bad experience with the gentleman who collected our car he was asking for things that didn’t make sense etc and Arun put me at ease and helped me through the process and because of this I will be leasing again thank you Arun your a star .

If it hadn't been for an initial problem with the online lease completion my experience to date would have been 5 stars. After seeing other earlier reviews I was a bit wary of using this company, but the deal on offer seemed to be the best available.

After that initial hiccup everything went OK, the car was delivered as agreed and was fault free, with 102 miles on the clock. I wouldn't expect the delivery driver to be an expert on the car I had ordered, neither are most car salesman based on my experience, and had downloaded the handbook in advance.

Have to wait until the end of the lease to see if that goes as well.

Spoke to Leigha this morning in relation to an ongoing investigation into my motor vehicle. She made me feel so relaxed and not so stressed bless her heart and helped me incredibly. I can't thank you enough. You deserve a bunch of flowers

Absolute joke of a company, never get a car through this company, there is NO after sales service, and there is no Phone number you can call, when ever you try to email them , they alwasy reply after 4 or 5 days, by that time your urgent request or problem is either solved or you have to do it yourself.
Had car from them with full maintenance included, and 2 i had to pay for the small faults which developed over the period of 2 years, even though I kept paying for maintenance for 2 years.

Went very smoothly
Happy Days

Great service from start to finish, great price on my new car too! Delivered straight to my door with no complications.

The vehicle was dropped off by a driver whos only job was to deliver vehicle. If it wasn't for the fact I had looked at them in the dealers I would have had no idea how to even unlock the doors or put it into drive

Arun from the Operations Team was an amazing help! I was extremely stressed with the charges I received at the end of my contract, and Arun showed empathy and put his time and effort into helping me resolve my situation with the Inspections company Manheim. He saved me a charge of £1,050!! This was for not providing my service book upon collection of my vehicle. I had all the relevant paperwork so Arun went above and beyond to ensure the inspections company assessed my documents properly and accepted them rather than charging me. If you ever have any issues make sure you ask for Arun!!! He deserves a bonus for the help me gave me through such a stressful time! Thanks again Arun 😊

Breach of GDPR/Failure to respond causing delays in early return.

I was notified by leasys that an invoice was mistakenly sent to another customer which contained my personal bank details, including my account number and sort code.

This is a clear data protection breach, and I was informed that the recipient had “deleted” the information. This did not reassure me in any meaningful way, as I have no way of confirming what has happened to my data, whether it was saved, shared, or misused.

As a direct result of this incident, I had to take time and action to protect myself, including arranging for my details/cards to be changed due to the potential risk of fraudulent use. I found the way this matter was handled to be highly unprofessional and your response did not provide any sufficient reassurance or evidence that the issue was properly resolved.

I also contacted the team on numerous occasions to request early termination and return of the vehicle.

When I did receive a response, I was issued with a significantly increased cost to return early, however when I attempted to progress this request and arrange the return, I experienced ongoing delays and a lack of communication. My emails were repeatedly ignored, and I was later informed by phone that their email address had changed — which further delayed the process.

This level of service is unacceptable, particularly as it has caused delays that appear to have prolonged the agreement unnecessarily, resulting in ongoing payments. As a customer, I feel that my concerns have not been treated with urgency or professionalism, and it is extremely disappointing that resolving a straightforward request has become so difficult.

My business partner and I have leased two Jeep Avengers through Leasys. We are now two years into a three‑year contract, and the experience has been nothing short of appalling. Both vehicles have suffered multiple and serious faults—including one car that suddenly stopped on a motorway without warning.
Trying to get these vehicles into a Jeep dealership for repairs is practically impossible. My colleague waited 81 days for an appointment, only to discover this week that the car had an active safety recall that Leasys never informed us about. Meanwhile, my vehicle also had a recall, and despite repeatedly asking whether it was safe to drive while waiting the five weeks for an appointment, nobody at Leasys would confirm anything. We were simply told the responsibility was ours.
Our attempts to contact Leasys have been met with consistent silence. We waited six weeks for their “official response,” which turned out to be one of the most unhelpful, tone‑deaf replies I’ve ever read. Their proposed solution?
We should get the cars fixed ourselves and then pay the early termination fee if we want to end the contract.
You cannot get anyone on the phone—ever. We’ve even resorted to Googling staff names and guessing email formats in the hope that someone might respond. They don’t. And yet, in every canned reply I see to other customers online, Leasys proudly directs people to the Operations email address… which has been copied into our messages from day one without producing a single useful response.
What makes this even more frustrating is how simple the solution could have been. When these problems first started and we realised they stemmed from Jeep faults, we would have been perfectly happy to swap into different vehicles and continue our business with Leasys. Instead, the sheer incompetence and lack of support have made that impossible.
Once both cars are finally repaired, we will be returning them immediately—and we will never do business with Leasys again.
Please save yourself the stress and avoid this company at all costs.

Easy process. Everything happened as planned. Good communication.

I’ve had nothing but issues with this car, from connectivity to the leap motor app. Even I’ve had it booked in today at the main dealership they said they can confirm that there is an app Issue and connectivity issue which they don’t have a fix for.

So I’m left with an unresolved issue.