Hi Lance — this is Alison.
I personally guide rides in Lucca, and I have no record of a booking, inquiry, cancellation, or refund request under your name. I’m also not aware of any ride on June 2, 2025, or of the situation you’ve described, which I haven't encountered in my years of guiding.
My rides are typically booked months in advance, particularly during peak season, which is why a fully non-refundable cancellation policy (within 14 days) is clearly stated on the site. Without a booking or prior correspondence, I’m unable to confirm that this review reflects an actual guest experience.
For anyone interested in learning more about our pricing, please see the FAQ here: https://luccacyclingclub.com/contact/
We also offer a number of free resources (including routes) available at these links:
https://luccacyclingclub.com/blog/
https://luccacyclingclub.com/tuscany-route-collection/
We welcome anybody who values thoughtful guiding and preparation, should the occasion align.