MEATER Reviews 6,154

Reply from MEATER

2 days ago

Good day, Sarah. We’ve taken a look internally and can confirm that your refund was successfully processed yesterday. Once a refund is issued from our side, the timeframe for the funds to appear back in your account depends on your bank and payment provider. In most cases, this can take a few business days, though some banks may take slightly longer to finalize and post the transaction.

We completely understand how surprising this situation has been, especially given the additional postage costs and the time spent following up. That’s certainly not the kind of experience anyone expects when returning a product, and we truly appreciate your patience while this was being resolved.

For future reference, dedicated support options for UK and Ireland customers (including the correct UK contact number) can be found here:
https://support.meater.com/hc/en-us/articles/45453407670555-MEATER-Support-for-UK-Ireland

If you don’t see the refund reflected in your account after several business days, please reach out again, and we’ll be glad to double-check the transaction details for you to ensure everything is fully settled.

Reply from MEATER

Updated Feb 3, 2026

Good day, Maxwell. We appreciate you sharing this feedback and providing detailed observations. The behavior you’re describing isn’t what we expect, regarding the Bluetooth range, metal appliances like your Aga can significantly interfere with the signal, which is why the effective range can be much shorter than the stated 75 m in open-air conditions.

As for the remaining cook time, the algorithm estimates based on current probe readings, and on long, slow cooks, rapid changes can happen when the meat’s temperature accelerates toward target doneness. While this is normal under certain conditions, we understand it can be confusing.

A couple of tips to take into consideration, ensuring the probe is clean, fully charged, and the block has fresh batteries, can help improve stability. If you continue to experience an inconsistent connection, please reach out to us at support.meater.com with your MEATER model so we can review your setup and provide guidance to improve performance.

Reply from MEATER

Updated Jan 27, 2026

Good day, James. We appreciate you sharing this feedback and understand what you are feeling at the moment. This behavior is not expected, especially after allowing the unit time to charge and confirming a fresh battery. When a probe initially powers on but loses contact shortly after, even with a new battery, it typically points to the probe being unable to sustain a stable internal power level or signal during active use rather than a problem with the charger or app.

In these cases, continued connection drops are not resolved through additional charging time. The most effective resolution is to have the probe evaluated.Our team can review this quickly and confirm the best next steps based on the probe’s behavior.

Please reach out to us at support.meater.com with your MEATER model so we can assist further and help get you back to reliable cooks. We’ll be glad to take it from here.

Reply from MEATER

Dec 31, 2025

Jan, thank you very much for taking the time to share such a detailed review. We’re delighted to hear that our support team was able to assist you quickly and arrange a replacement probe without impacting your plans. It’s great to know that the flexibility of the MEATER Pro XL allowed you to continue cooking while the replacement was on its way.

We truly appreciate your kind words about both the product and our customer service. Feedback like this motivates our team to continue delivering reliable support worldwide. We wish you many more successful cooks and a fantastic New Year. Thank you for choosing MEATER.

Reply from MEATER

Dec 30, 2025

Peter, thank you so much for taking the time to share this feedback. We’re glad our support team was able to assist you quickly and that your replacement probe arrived so promptly. While we’re sorry for the initial issue, we truly appreciate your patience and are happy we could resolve it under warranty. We hope you enjoy many great cooks ahead. Thank you for choosing MEATER.

Reply from MEATER

Dec 27, 2025

Good day, Graham

We’re sorry to hear this and appreciate you sharing your experience. We understand how disappointing it is when a product doesn’t meet expectations, especially regarding reliability and temperature performance. MEATER probes do have defined operating limits, and repeated exposure beyond them can affect functionality. Your feedback on connection stability and usability is important and helps guide improvements. If you’d like, our support team can review your case and see if any options or explanations apply. Contact us at support.meater.com for personalized assistance.

Reply from MEATER

Dec 26, 2025

Brady, thanks for taking the time to spell this out. If a MEATER probe becomes unreliable and then stops working, it may be eligible under our limited warranty, depending on when/where it was purchased and your region.

On temperatures: MEATER’s ambient reading is taken at the probe near the food, so it won’t necessarily match an oven’s built‑in sensor or a thermometer placed elsewhere in the oven. The internal temperature is the primary measurement for doneness. Cook‑time estimates are also designed to update as the cook progresses based on the data coming in.

On the app side, MEATER uses Bluetooth for the live connection, so connection-related notifications can appear when that connection is interrupted or reestablished. We also understand the concern about permissions; those requests are tied to what the app needs to connect and to enable specific features on supported setups.

We invite you to contact us directly at 1- 888-407-0303 and determine whether a diagnosis or a replacement is the best solution for you.

Reply from MEATER

Dec 26, 2025

David, we’re really sorry this has been your experience, especially on a day like Christmas. From what you’re describing, it sounds like there may be an ongoing communication situation between the probe and the base, possibly related to hardware instability rather than cleanliness or placement, particularly since the probe is new and the same problem has repeated. The temperature overshooting and inaccurate rest guidance also point to unreliable data being transmitted during the cook, which understandably affects trust in the results. This is certainly not the level of reliability we aim to deliver. We strongly recommend contacting our Customer Support team directly at 1- 888-407-0303 so they can review the history of the replacement, assess whether the base or probe may be defective, and work with you on a proper resolution.

Reply from MEATER

Dec 18, 2025

Good day,

Thank you for taking the time to share this detailed feedback. On occasion, promotional sign-ups may not complete as expected due to email delivery delays, filtering, or system timing, which can prevent the discount message from arriving. We understand how discouraging this can feel, especially when it requires extra time to follow up.

We value your trust and would appreciate the opportunity to review the situation more closely and clarify next steps. Please feel free to reach out to our support team at +1-888-407-0303 or visit support.meater.com, and we’ll be glad to continue assisting you.

Reply from MEATER

Dec 17, 2025

Steven, Thanks for the kind words about your MEATER Block and for describing the change so clearly. On multi-probe cooks, that “all 4 probes” overview is meant to be the quick-glance screen, so having Internal / Target / Ambient and the estimated time remaining all in one place makes a lot of sense. If you’d like your request logged with the right app/device context, MEATER Support is available at 1-888-407-0303.

— MEATER Support

Reply from MEATER

Dec 10, 2025

Mark, if the same sensor is reading 8°C lower on every cook, that strongly suggests a sensor fault rather than normal variation. MEATER probes should read consistently across all sensors, so a repeated mismatch means something isn’t functioning as it should. We’d really like to help you sort this out. Please reach out to us at support.meater.com so we can walk you through a proper diagnostic and confirm whether the sensor has failed. Once we verify what’s going on, we’ll guide you on the next steps to get this resolved.

Reply from MEATER

Dec 8, 2025

Hey, thanks for sharing your experience. We’re really sorry to hear that your recent cooks didn’t turn out as expected. This is not typical of how MEATER performs, and we want to understand what went wrong so we can help.
It would be helpful to know more about the connection behavior you’re seeing and the steps you followed in the app. Our support team can guide you through ensuring the probe and app are working correctly for accurate cooking. You can reach us at 1 888 407 0303 for further assistance.
MEATER

Reply from MEATER

Dec 7, 2025

Hi, thanks for sharing your thoughts. We understand your experience has been frustrating and we want to make sure your MEATER is performing as expected. What you’ve described is not typical, and we would like to help identify why these repeated issues have occurred and provide a long term solution. Please reach out to our support team at 888-407-0303 so we can review your devices and guide you on the next steps.
MEATER

Reply from MEATER

Dec 3, 2025

Good day, Dan. Thank you for taking the time to share this. A probe coming apart when removing it from the meat is absolutely not the experience we want for you, especially after already having a previous probe fail. Situations like this are uncommon, however, we’re glad to hear you’ve upgraded to the MEATER Pro unit, and many users find the WiFi connectivity helps avoid the instability you experienced with earlier models. We truly hope it brings you the consistency you’ve been looking for.

If you’d ever like us to take a closer look at the failed probe, or want to share more about what happened, feel free to reach back out at +1 888-407-0303. We’re here and ready to help however we can.

Reply from MEATER

Dec 2, 2025

Good day, Jonathon. Having a probe that works one day, fails the next, and constantly throws charging or connection errors is incredibly surprising, and it’s understandable that you’d feel the product is unreliable. When a probe tests “fine” during a diagnostic but then fails again in real use, it usually means there’s an intermittent hardware or contact situation that doesn’t always reveal itself in a short lab test. That would explain why it came back as “working,” only for you to see the red flashing light on your very next cook.

The behavior you’re describing isn’t normal for our probes, and you shouldn’t have to fight with the device every time you want to cook. We want the experience to feel predictable and solid, not hit-or-miss. You deserve a unit that performs properly every single time, and we’re here to help make sure you get to that point. If you want to give us another chance, please contact us so we can review alterantive options.

Reply from MEATER

Nov 29, 2025

Good day, Andrew. Hitting a WiFi difficulty on Thanksgiving (especially when you don’t use the Block often) can feel like terrible timing. Since the MEATER Block connects only to 2.4 GHz WiFi, situations often appear if the router changes, a mesh system merges the 2.4/5 GHz bands, or band steering is active. In many cases, updating the MEATER app, putting the Block back into WiFi setup, and reconnecting it specifically to a 2.4 GHz network brings it back online. When a Block still can’t see or hold a valid 2.4 GHz signal after all that, it usually points to hardware trouble, which is why out-of-warranty exchange options were mentioned; we share that only to be transparent about the steps that typically resolve situations like this. As always, we are open to discussing this further and providing you with the best resolution for your case.

Reply from MEATER

Nov 28, 2025

Hello Brian, we know how important Thanksgiving cooks are, and we were aware of the temporary MEATER Cloud disruption that occurred that day. Our team worked on it actively, and this was resolved as quickly as possible. Even when Cloud is unavailable, you can still monitor your temps locally over Bluetooth or your home WiFi using MEATER Link/Bridge. For future big cooks, setting up that local path beforehand ensures you have a reliable backup regardless of internet status.

We appreciate you sticking with MEATER over the years, and we want your next holiday cook to be smooth and predictable.

Reply from MEATER

Nov 14, 2025

Hello Joe, we hear you, and six hours into a long cook is the worst time to lose a probe reading. On long, low cooks, the probe should stay steady, so here’s what typically causes drop‑offs and how to steady things.
We can review your case again, check alternative paths, and evaluate next steps based on warranty guidelines. If you’d like us to take another look with fresh eyes, feel free to reach out via phone at 1-888-407-0303. In this scenario, guidance over the phone is better.

You should be able to trust your temps on those long cooks. We are here to help you.

Reply from MEATER

Updated Oct 26, 2025

Hey there. This isn’t what you should expect from a Traeger. If something went wrong delivery, setup, temps, or WiFi there’s usually a quick fix or a straightforward warranty path, and our team can get you sorted. Call 1‑800‑TRAEGER and we’ll help get it back on track.
TRAEGER

Reply from MEATER

Oct 25, 2025

Hello Riaan, we hear you, and we understand how surprising it is when the probe doesn’t hold a charge consistently. Thank you for sharing your experience.

Make sure the charging contacts are clean and dry, and that you’re using fresh batteries for the probe. Following our recommended steps on the website support.meater.com can often help resolve intermittent power situations. If this continues, contact our customer support team; they’re ready to assist you in getting your MEATER working reliably.