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Mondialcare Reviews 505

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the company's service, highlighting its efficiency and helpfulness. Consumers consistently praise the customer service, describing it as fast, responsive, and professional. Many reviewers appreciate the speed with which the staff addresses their questions and resolves their issues, often within minutes or hours. People also value the clarity and straightforwardness of the information provided by the company. The accessibility and helpfulness of the staff are frequently mentioned, with many reviewers noting that their questions were answered efficiently and effectively. Furthermore, the company's plans are considered flexible and affordable, making it a popular choice for those seeking health insurance.

Based on these reviews

Rated 5 out of 5 stars

While I haven't yet had a chance to make a claim, I have already been impressed by Mondial's customer service! I purchased my policies less than 24 hours ago, and of course (because me, it's me, I'm t... See more

Company replied

Rated 5 out of 5 stars

Easy to reach support, willing to support me to amend the typo in my contract (date of birth). Solved in 5 minutes, new contract with corrected data was available in my mailbox shortly after. Would... See more

Company replied

Rated 5 out of 5 stars

We always use Mondialcare for our international trips. The site is easy and quick to use. We obtain a quote immediately, make our decision and pay. The prices are reasonable, and we have been very... See more

Company replied

Rated 5 out of 5 stars

I experienced an issue where I was charged three times, even though only one transaction was successful and the others showed errors. I immediately contacted Mondial Care through WhatsApp, and their c... See more

Company replied

Rated 5 out of 5 stars

Mondialcare seems to be the only company to offer the health insurance we need regardless of ages. The site is very easy to use. We were able to email our questions and get straightforward answers.... See more

Company replied

Rated 5 out of 5 stars

Bruno has hands on the day we made decosion to relocate to France. The information her provided was so precise, that very few questions where raised, And thos that werem were answered immediately whic... See more

Company replied

Rated 5 out of 5 stars

i am planning my trip on 7th feb. just now only i tried to get the insurance coverage. i could do it in about 10 minutes the maximum. i felt this service as excellent

Rated 5 out of 5 stars

I made a mistake in the process of taking out an insurance for someone else (filling in my own home address instead of the insured person on the second page of the wizard). When it was discovered, I r... See more

Rated 5 out of 5 stars

I was looking for insurance while waiting for my French Health insurance. The plans at Mondial are flexible and affordable. Just what I needed. Service was very good and I am happy

Company replied

Rated 5 out of 5 stars

I got a medical travel insurance to travel to the Schengen area and also to support my visa application. The whole process was swift, and contacting Mondialcare for questions was nothing short of ass... See more

Company replied

Rated 5 out of 5 stars

I received immediate support for the correction of the data. I asked them to send my documents to different email address. They helped me immediately even I didn't have policy number. It was easy proc... See more

Rated 5 out of 5 stars

I talked to an customer online on WhatsApp...I whoukd say I never have that experience with the customer service...just outclass...the help I get and the response time was really fast....5 + stars se... See more

Company replied

Rated 5 out of 5 stars

Very quick and efficient in helping me out! I had a sudden change in my travel dates, and with just a few messages they immediately sorted everything out for me.

Company replied

Rated 5 out of 5 stars

I made a few mistakes, than write information for my mother’s travel police. I wrote in chat and support service fixed everything in an hour. You are really great!

Company replied

Rated 5 out of 5 stars

Just needed some information about making a claim. Very helpful and they answered all my questions.

Rated 5 out of 5 stars

Agents were very responsive to questions and concerns. There was a slight problem accessing the different portals to pay but ultimately it was resolved.

Company replied

Rated 1 out of 5 stars

I accidentally left home without medication. I just need a prescription through a free consultation and no one will assist me. I called for assistance and the person Amelia Dislin that signed me up... See more

Company replied

Rated 5 out of 5 stars

I want to highlight the client service of Mondialcare. I made a mistake in my insurance documents and Mondialcare helped me to fix it very quickly. The service is very responsive and helpful.

Company replied

Rated 1 out of 5 stars

I was delayed with my flight for over 12 hours I have written to Mondial 3 times and I am still waiting for a response unfortunately . I was just very concerned after not receiving a reply but everyth... See more

Company replied

Rated 2 out of 5 stars

Website is a mess created using Google Translate by unprofessional web developers. Image what further service you'll get when they're taking that kind of shortcuts.

Company replied

Rated 4 out of 5 stars

Service was fast, very informative and professional. Only minor negative feedback was the total cost--a little too high for my current budget. Thank you.

Company replied

Rated 5 out of 5 stars

I had a problem with my trip and they helped me . I recommend to anyone, their operators are really good and helpful

Company replied

Rated 5 out of 5 stars

When I had questions I received rapid responses with half a day. I really appreciated their guidance.

Company replied

Rated 5 out of 5 stars

The support over watsapp is extremely active and responsive, it my second year with them and I am very satisfied.

Rated 5 out of 5 stars

I am very pleased with MondialCare insurance. The support team responds quickly, politely, and professionally. All my questions were handled efficiently, and the staff provided clear and helpful expla... See more

Company replied

Rated 5 out of 5 stars

My son arranged this for me and I must say the feedback , response , email went very quick. So therefore your service is great

Company replied

Rated 5 out of 5 stars

The process of securing our policies was straightforward and easy. Mondial makes it a pleasure!

Company replied

Rated 2 out of 5 stars

We really like your company and your service but the process to book insurance for each trip is a bit of headache because... the IT system needs improving. Today it took me 40 minutes and I work on... See more

Company replied

Rated 5 out of 5 stars

Fast and easy site, clear explanation for Travel insurance plans, easy to fill out subscription Form, fast payment process, affordable insurance fee.

Company replied

Rated 5 out of 5 stars

Celia made this process of obtaining travel insurance easy and seamless. Would definitely recomment this company.

Company replied

Rated 5 out of 5 stars

Great fast service and very friendly easy to understand

Company replied

Rated 5 out of 5 stars

I can't review the Mondialcare claim process as I haven't used it, but the Customer Services responses to my queries before I subscribed to a policy were beyond anything I've experienced from any othe... See more

Company replied

Rated 5 out of 5 stars

I was able to email questions and obtain answers and get clarifications quickly, Customer service is helpful and easily accessible.

Company replied

Rated 5 out of 5 stars

Great site, easy to fill, and pay. Takes not that long to get the insurance. Well done

Company replied

Rated 5 out of 5 stars

Responsive, attentive, and professional team. The information is clear and the follow-up is reliable. I recommend

Rated 5 out of 5 stars

Our agent was quick to respond at every steop

Company replied


Company details

  1. Travel Insurance Company
  2. Business Insurance Company
  3. Mobility Insurance Company
  4. Student Insurance Company

Written by the company

Mondial Care is a travel insurance company with very competitive prices. We offer travel insurance all around the world for any citizen. Our website is available in 7 languages, English, French, Spanish, German, Dutch, Italian, and Brazilian.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Responsive

Responsive, attentive, and professional team. The information is clear and the follow-up is reliable. I recommend

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Incorrect Charges

I experienced an issue where I was charged three times, even though only one transaction was successful and the others showed errors. I immediately contacted Mondial Care through WhatsApp, and their customer support responded very quickly. They checked the issue right away and took immediate action. Within just a few minutes, my refund was already being processed. I’m very satisfied with their fast response and efficient customer service. Highly recommended!

14 January 2026
Unprompted review
Mondialcare logo

Reply from Mondialcare

Thank you very much for sharing your experience! 🙏
We’re sorry to hear about the initial multiple charge issue, but we’re glad our team was able to step in immediately.
Our customer support checked the situation right away and ensured that the refund was processed within minutes, which is exactly how we aim to handle such incidents.

Your satisfaction with our fast response and efficient service means a lot to us. Thank you for your trust and your strong recommendation!

Rated 5 out of 5 stars

Very friendly and a very great support

Very friendly and a very great support

20 January 2026
Unprompted review
Mondialcare logo

Reply from Mondialcare

Thank you so much for your kind words! 🙏
We’re delighted to hear that you found our team very friendly and our support excellent.
Providing caring, reliable, and high-quality assistance is at the heart of what we do every day.

Your trust truly means a lot to us, and we look forward to supporting you again whenever you need us. 🌍✈️
— The MondialCare Team

Rated 5 out of 5 stars

La communication tres agreable et facile

13 January 2026
Unprompted review
Mondialcare logo

Reply from Mondialcare

Merci beaucoup pour votre retour ! 🙏
Nous sommes ravis que vous ayez trouvé la communication très agréable et facile.
La clarté et la simplicité des échanges sont au cœur de notre engagement envers nos clients.

Nous vous remercions pour votre confiance et restons à votre disposition à tout moment. 🌍✈️
— L’équipe MondialCare

Rated 5 out of 5 stars

Very easy process

6 January 2026
Mondialcare logo

Reply from Mondialcare

Thank you for your feedback! 🙏
We’re happy to hear that you found the process very easy.
Making insurance simple and straightforward is exactly what we aim for every day. 🌍✈️

— The MondialCare Team

Rated 5 out of 5 stars

Great support

7 January 2026
Unprompted review
Mondialcare logo

Reply from Mondialcare

Thank you for your feedback! 🙏
We’re glad to hear that you appreciated our great support.
Providing reliable and attentive assistance is at the heart of what we do every day. 🌍✈️

— The MondialCare Team

Rated 2 out of 5 stars

Website is a mess created using Google…

Website is a mess created using Google Translate by unprofessional web developers. Image what further service you'll get when they're taking that kind of shortcuts.

25 December 2025
Unprompted review
Mondialcare logo

Reply from Mondialcare

First of all Mikhail criticizes all companies but never buys, this is called spitting on all companies in principle without bringing the slightest positive element, so it’s a person of little interest for companies under contract with Trust pilot he should be blocked by Trust pilot.

We analysed all the comments of Mikhail which are globally negative his profile can be described as follows:

not mentally ill
but difficult to deal with in interactions
emotionally stiff and not flexible
strongly opinionated and ideologically driven
uncomfortable with large, complex, impersonal systems
In plain terms, this means that:
he tends to distrust companies and institutions by default
he struggles with uncertainty and grey areas
he sees problems in a very black-and-white way
he often takes a consistently critical stance, even when issues are minor

we can conclude that in all cases the companies attacked systematically do not wish such an individual as a customer. he is formatted to make them lose time money and reputation and he clearly psychologically enjoys what he does. Mikhail comments resemble those of a political commissioner from a communist country, which is outdated today. He definetly has to modernize his thinking, Bulmgaria is in Free Europe and not any more behind the Wall.

Rated 5 out of 5 stars

Great plan and Great Service

I was looking for insurance while waiting for my French Health insurance. The plans at Mondial are flexible and affordable. Just what I needed. Service was very good and I am happy

19 December 2025
Unprompted review
Mondialcare logo

Reply from Mondialcare

Thank you so much for your kind feedback! 🙏
We’re delighted to hear that MondialCare provided exactly what you needed while waiting for your French health insurance.
Our goal is to offer flexible and affordable plans combined with high-quality service, and we’re very happy to know you’re satisfied.

Your trust means a lot to us, and we remain at your side whenever you need coverage and support. 🌍✈️💙

Rated 5 out of 5 stars

Helpful and friendly.

I was able to email questions and obtain answers and get clarifications quickly, Customer service is helpful and easily accessible.

15 December 2025
Unprompted review
Mondialcare logo

Reply from Mondialcare

Thank you very much for your feedback! 🙏
We’re delighted to hear that our customer service was helpful, friendly, and easy to reach, and that you received quick and clear answers to your questions.
Providing accessible and responsive support is at the heart of what we do.

Your trust means a lot to us, and we look forward to assisting you again whenever you need us. 🌍✈️

— The MondialCare Team

Rated 5 out of 5 stars

So easy

So easy, no problems.

4 December 2025
Mondialcare logo

Reply from Mondialcare

Thank you for your feedback! 🙏
We’re glad to hear that everything was so easy and that you had no problems at all.
Providing a smooth and stress-free experience is exactly what we aim for. 🌍✈️

— The MondialCare Team

Rated 5 out of 5 stars

Your site

Your site was very easy to use, gave everything i wanted

3 December 2025
Mondialcare logo

Reply from Mondialcare

Thank you very much for your feedback! 🙏
We’re delighted to hear that our website was easy to use and provided everything you were looking for.
Making the experience simple, clear, and complete is exactly what we strive for. 🌍✈️

We truly appreciate your trust and look forward to assisting you again in the future.

— The MondialCare Team

Rated 5 out of 5 stars

Great way to buy an insurance

Great site, easy to fill, and pay.
Takes not that long to get the insurance.
Well done

3 December 2025
Mondialcare logo

Reply from Mondialcare

Thank you so much for your great feedback! 🙏
We’re delighted to hear that you found our site easy to use, quick to complete, and convenient for payment.
Making insurance simple and fast is exactly what we aim for.

Your “well done” means a lot to our team — thank you for your trust! 🌍✈️

— The MondialCare Team

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