more.com.au Reviews 29

Multiple dropouts daily, Customer service is abhorrent - they don't listen, ask you the same question multiple times, are not clear and not trained. Rude and arrogant reps. I've had one out of the 15 reps who had good customer service skills.
Last person started yelling and talking over me and kept asking me to repeat the same thing 3 times as he didn't listen.
Have received a second modem which will hopefully resolve the multiple issuse with dropouts - they did not advise me that I'd need to call them and run a full re-setup. Had to speak with 2 different reps as the first one was a rude.
Average service - Mulpitiple dropouts and BAD Customer service

Do NOT sign up!
More Telecom failed to deliver the services set out in our signed agreement, including NBN services, an iPECS remote system, and continuity of our second line and business fax, all of which were cut off.
Customer support is fragmented and offshore, with internal departments clearly not connected to the same systems, resulting in repeated explanations and no effective resolution.
Despite these failures, More Telecom attempted to hold us to the contract. We lodged a formal complaint with the TIO, which was initially ruled in our favour. More Telecom has since objected to the determination, leaving us locked in contract while the TIO undertakes a second review.
More Telecom is owned by Commonwealth Bank of Australia, and this experience reflects the ongoing issue of large corporates prioritising contracts and revenue over service delivery and accountability. The outcome has been significant disruption and cost to our small business.

AVOID these scammers.
Signed up for a month-to-month plan, cancelled, removed the eSIM, and left Australia. Did not use the service after the first month.

Still got charged for months.

Support chats kept closing, no clear cancellation confirmation was ever provided, and they continued billing anyway. When escalated, they admitted they could waive charges — but only partially — and pushed the rest to collections for a service that wasn’t used.

If you value your time and don’t want to fight to cancel, avoid this company.

Paid on 3rd Dec to start my service on 5th Dec. As of 11th Dec, I am. Still waiting for my NBN activation. I would give 0 start if possible.

I had a terrible experience trying to activate my eSIM with More Mobile. The online portal kept loading endlessly and never displayed the QR code to install my SIM. As a first-time customer, this was really frustrating and disappointing.

I had to call customer support multiple times just to get basic help, and even then, the process was slow and inconvenient. Something that should have taken a few minutes turned into a time-wasting and frustrating experience.

More Mobile really needs to improve its eSIM setup process and customer support , this is not the kind of experience you expect when joining a new provider.

For Angelica (support team)

After cancelling my phone plan, I was still charged two months later. When I contacted support, I spoke with Angelica, and the experience was terrible. She was completely unprofessional, didn’t listen to my concerns, and just kept copying and pasting the same generic response without actually helping. It felt like she didn’t care at all about resolving my issue.

I’m very disappointed with how this was handled and would not recommend this company based on my experience.

These people are a bunch of scammers that do not care about their customers. It’s way easier to submit a complaint to the Telecommunications Ombudsman than trying to deal with them - and obviously that costs them too, my suggestion is to lodge a complaint at tio.com.au and go through that costly process for them.

Good riddens to dealing with a very pathetic company.

I signed up with more, following a Commbank Yello email. I signed for internet and one mobile phone.
On my application I supplied my NBN AVC number.
I received an email requesting this number. I checked my Telstra invoice and supplied the correct number a second time. 20 minutes on the phone. I received a second email saying I had moved home and to advise my new address. I did not move home. I own my home and had NBN from Telstra. I called more customer service again. I was told to send “ proof of occupancy,” to more. I tried to explain that I had not moved, and had NBN from Telstra. The operator said he would fix the problem. Instead he sent me a text containing a email address? I called more customer service again third time. The operator had a very strong accent making it difficult to understand her. The background noise was extremely loud, laughing, shouting and giggling. I complained I could not hear, but the operator simply apologised and failed to do anything about it. At this point, in desperation I said to cancel all services, both internet and mobile. (I had received 3 emails from more, advising me to activate my sim card, but I never received any sim card from more, (still haven’t!).
I received a call the following day from more customer loyalty . They asked me if I would reconsider cancelling. I told them a VERY BIG NO WAY!
Two weeks, 11 emails, 5 phone calls, all resulting in a complete a total waste of my time, (and money).
In my case I received more aggravation, more hassle & more frustration, but no more internet or mobile services. Never again!

I have refused your services. I am waiting for a refund.

Very bad service and very bad data coverage

I moved and asked to be connected on the 17th July -- they told us we were connected. TWO WEEKS later, we still don't have internet, and every time I call, it's another 2-3 business days, one week for the NBN technician or yet another 25-48 hours.

I've been with More for a year now and I couldn’t be happier. Their service is consistently reliable, their prices are among the best in the market, and most impressively, their super responsive customer service is one of the best I’ve ever experienced in Australia. Highly recommend!
Thanks and keep up the fantastic work!

Horrible communication, horrible payment policies, no flexibility for people in hardship. AVOID

Was with More Phone + NBN plan for months. Changed my apartment. MORE asked for $300 NBN connection fee. Confirmed with the new agent that previous tenant had paid for NBN installation (which is one time only per property). With alot of back and forth, finally got the invoice to give to MORE and they are still asking me to pay for the $300 NBN installation they never did. They have now turned off my sim (cant use any other provider because MORE has blocked it off) which I have paid for until next month and refused to give the balance back. That also means, I don't get access to my bank, mygov portal and literally any place that sends a code. ARE YOUR FU*KING KIDDING ME !!

Hold time exceeds industry standard, rep on the talks the way that they are doing a huge favor. Pathetic customer service and unstable connection. Move from more, more means more frustration, disappointment and bottom of the barrel service.

Switch over to new address not working.
First colleague JC was more interested in me writing him a good review. Here it is one star. You didn't check at all and just fobbed me off.
Been through same cycles of technical support. Line is dead and they dont have a clue. I will be telling commbank as well as getting my money back. When you move you don't need this hassle as well.

The worst provider I ever had to this date. Every few minutes their network goes down. I have to wait just to load a website.

Customer service is hopeless.

Useless company. I do not recommend this telecom company to anyone. You will have nightmares with their customer service.