Mr Key Shop Reviews 4,060

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products offered, highlighting their high quality and seamless functionality. People appreciate the affordable prices, considering them a significant advantage, especially when compared to other options available. Consumers also value the user experience, describing the website as convenient and easy to navigate. The level of customer service receives high praise, with reviewers commending the support team's patience, expertise, and professionalism. People highlight the swift resolution of issues, often within minutes, and appreciate the personalized guidance provided. Consumers also report positive experiences with the speed of key delivery and the ease of activation.

Based on these reviews

Rated 5 out of 5 stars

I was highly skeptical at first of this site. I purchased a test Windows 10 Pro license and it all worked out ok. So I purchased an additional 2 licenses but they did not work. Buy after a couple of e... See more

Rated 5 out of 5 stars

I was highly skeptical at first of this site. I purchased a test Windows 10 Pro license and it all worked out ok. So I purchased an additional 2 licenses but they did not work. Buy after a couple of e... See more

Rated 5 out of 5 stars

I had purchased an MS Office license a few years back but had to re-image my PC due to hard disk failure. I was very impressed when Mr Key Shop was still willing to help me re-activate my Office on m... See more

Company replied

Rated 5 out of 5 stars

Mister Key was outstanding! They quickly diagnosed and resolved the error code I encountered with my software purchase. The issue was handled within minutes, and I was back up and running without any... See more

Rated 5 out of 5 stars

2nd visit to Mr key shop to purchase autocad licences. Both been successful and easily installed. Received some technical support with my first purchase which was very successful. Would recommend mr k... See more

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Rated 5 out of 5 stars

Really appreciate your amazing prices, and the many positive reviews. That gave me courage to purchase a produce. Product code worked perfectly. I'm grateful. Don't know how you do it, but we apprecia... See more

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Rated 5 out of 5 stars

I have used Mr Keys for a long time and I have always found that they resolve any problems quite quickly. No messing about, you pay your money and the activation key is in your email account within mi... See more

Rated 4 out of 5 stars

the key proceeded to upgrade my laptop from home version to pro ,but having major issues trying to activate,also you prices are not at all competative at all after taxes and exchange rates,,, not much... See more

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Rated 5 out of 5 stars

The key arrived quickly and authenticated on the first try. Didn't have to jump though any hoops, or spend hours researching and reinstalling. Just followed directions and it worked

Rated 5 out of 5 stars

Bought two Windows 10 Pro keys about a day apart and had trouble with the second order. The issue was resolved in just minutes via chat. Very happy with the level of customer service provided. Both k... See more

Rated 1 out of 5 stars

I have failed to load the version of Office that I bought. I get the following message and cannot get past this point: Windows protected your PC Microsoft Defender SmartScreen prevented an u... See more

Rated 5 out of 5 stars

GREAT PRICE! Fast, Easy, Straight Forward ordering process! Received install product key quickly! HIGHLY, HIGHLY RECOMMEND! I'll be back :-)

Rated 5 out of 5 stars

I wasn’t able to download onto my computer the Microsoft Word that I purchased not sure why, perhaps my computer was incompatible. Mr Key responded to my request to cancel & refund. Mr Key resolved my... See more

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Rated 5 out of 5 stars

Had a problem with activation on the license key. This was solved effectively within a couple of days using messaging response. I have used this company for purchase of several products, all of which... See more

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Rated 5 out of 5 stars

The code and instructions came in. Easy to follow instructions. The only time I spent was waiting for the software to load and set up. It went without any issues. Very satisfied, considering that I... See more

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Rated 5 out of 5 stars

I've been buying licenses from Mr. Key Shop for years and my transactions are always easy, the keys are delivered immediately, the prices are incredibly affordable, and most importantly, the keys alwa... See more

Company replied

Rated 5 out of 5 stars

Purchased a product that was not suitable for myself and had to return it. The actual purchase of the item was easy. Having to return the item for a refund, the whole process was completed swiftl... See more

Rated 4 out of 5 stars

A good experience in the end, but the second email didn't arrive and I had to chase them the next day. They said there had been an error when sending the email and resolved the problem in a few minute... See more

Rated 5 out of 5 stars

Mr. Key is awesome - prompt response to questions, excellent support, great prices, simple website to navigate -- No need to look any where else

Company replied

Rated 5 out of 5 stars

I messed up and did Not follow one step of the instructions making my program unable to function. I asked for help and they were able to figure out my mistake and point it out. I'm really happy with... See more

Company replied

Rated 5 out of 5 stars

The software that I ordered arrived promptly and in a very good overall condition. I have had no problems at all with it. Therefore, I am a satisfied customer and look forward to purchasing more items... See more

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Rated 1 out of 5 stars

The supplied WIN 11 PRO code would not activate as it had already been used! When a refund was requested, I was expected to fill in a form stating that the code had not been used. Why would I nee... See more

Rated 3 out of 5 stars

I like the instructions how to install the software I bought. I bought the software over bank holiday weekend and had to wait 48h to receive the key to one of the software I bought. The expire date of... See more

Rated 5 out of 5 stars

I have used other companies that offered what seemed great bargains on their software but they were pirated. Mr. Key was quick and easy without any problems to activating my key. Have used Mr. K... See more

Company replied

Rated 1 out of 5 stars

Don’t be fooled by merchant’s website claiming sale of Microsoft “Office 2024 Professional Plus product key is a perpetual license” or their money-back guarantee. Both of these terms have not been met... See more

Rated 5 out of 5 stars

Ho preso Office 2024 Pro Plus per studiare. Prezzo imbattibile e licenza subito attiva. Grazie!

Rated 3 out of 5 stars

Bought a license that didn't activate. I sent many emails but they wouldn't respond until I filed a PayPal dispute... The license finally activated a week later so I got what I paid for in the en... See more

Rated 5 out of 5 stars

I purchases microsoft 365 personal 1 year personal licence. I had a difficult start as the email sent was an invite link to a family account by mistake - i didnt want to join a family account nor ri... See more

Company replied

Rated 5 out of 5 stars

I was able to buy a real copy of Microsoft Office Professional Plus 2024 for less than expected. I am extremely happy with the service I received.

Company replied

Rated 5 out of 5 stars

End to end professional service. Smooth purchase and check out. Instant product key, flawless implementation. Long time customer issues grade A award to Mr. keyshop.

Company replied

Rated 1 out of 5 stars

Product page for Windows 10 Pro stated that license could be used again by deactivating it and activating it again on a new computer (e.g. a Retail license), but they're actually selling OEM lic... See more

Company replied

Rated 1 out of 5 stars

I expected to get a License Key / serial no. like with all other key shops. Instead I got a some dubious Online account that requires me to login every time I want to use the software. There was... See more

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Rated 1 out of 5 stars

The download did not work. File sent was not what was indicated in the instructions for download. Not all of the components of the product did not register on computer. Customer service is only ema... See more

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Rated 4 out of 5 stars

I Emailed Customer service about a refund and they never got back to me. I have purchased other Windows products and had good success. But not this time. Following their instructions carefully... See more

Rated 5 out of 5 stars

My goal was to locate a windows 10 digital license that I could purchase and activate legitimately in order to meet the windows license arrangement. I was able to accomplish that goal through Mr Key S... See more

Company replied

Rated 5 out of 5 stars

Initially, the product key I received did not work. I found out I bought the wrong one. They were very helpful to get me the key I needed and patient with this old vet that is still figuring these thi... See more

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Rated 5 out of 5 stars

Efficient service, integrity with excellent after sales as I received a refund on a product which was not adequate for my requirements

Company replied

Rated 5 out of 5 stars

First experience with Mr Key Shop: 100% positive This was my first time purchasing from this website and I’m very satisfied. The prices are definitely more affordable than elsewhere, plus I received... See more

Company replied

Rated 1 out of 5 stars

I cannot install my product, and need a tech person to remote in and install your product; I am a Senior Citizen. There is also a huge time difference and you close at 5:00 pm UK time.

Company replied

Rated 5 out of 5 stars

The keys worked first time. No errors, no problems. Downloads worked as advertised, intructions were easy uncomplicated.

Company replied

Rated 5 out of 5 stars

I was able to find a product that I could not locate anywhere else. When the product did not initially work, I was able to get immediate help. The tech gave me the steps and it now works.

Company replied

Rated 5 out of 5 stars

A really convenient and easy-to-use website. Also, I am very glad with my purchase. The Software Products of Mr Key Shop are of high quality! Thanks a lot for your web store

Company replied

Rated 5 out of 5 stars

My first PC update solo after being a mac guy for over 20 yrs. I bought a license for Windows 11 Pro and it worked flawlessly. No hiccups. And the best part is I didn't have to pay $200.

Company replied


Company details

  1. Software Vendor
  2. Computer Software Store
  3. Software Company

Written by the company

Mr Key Shop is a UK Soft LTD brand based in the United Kingdom and Italy. For over 18 years we have been operating in the IT sector and to date more than 350,000 satisfied customers have been advised by our team of experts. We consistently provide software solutions, operating systems and low-cost Product Keys, giving our maximum effort to deliver the utmost efficiency and professionalism. Competitive prices, instant delivery, secure payments and specialized assistance free of charge: these are our strengths and a source of pride for our entire team. Discover our amazing deals. We wish everyone happy shopping on www.mrkeyshop.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 41% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Recommendable Competence, Professionalism, and Service.


A US tech firm in collaboration with a NY newspaper (won’t say which newspaper, other than that they recently expanded to the west coast) offered the same product for an almost fantastically low discount, and I wasted 2 days trying to purchase the product. I attempted to buy the software while dealing with issues such as repeatedly requesting a not-provided coupon code while the firm continually bombarded me with multiple solicitations to buy the product. That was Day 1.
Day 2 consisted of receiving the coupon code but still being unable to buy the product, with the tech firms’ “support team” advising me to deactivate my VPN, refresh my device, and clear my browser caches and cookies (even after I’d advised them that I already did those actions, Duh), offering excuses such as bots, their fraud protection processes, and even accusing my personal billing information as being the culprit.
Day 3 (a very short day actually occurring 2 says later and lasting only about 2 hours) consisted of my researching the web for comparable reputable offers, choosing Mr Key Shop, purchasing the product, downloading it , watching the tutorial, and actually using the software.
Sure, it cost a bit more than the almost fantastically low price offered by the newspaper’s tech firm, but it was still much cheaper than buying it directly from Microsoft (or even Amazon) and left me very pleased and satisfied with my purchase.
I thank and am entirely filled with gratitude for the product and service of Mr Key Shop; it’s ironic and sad that I had to look “across the Pond” to obtain a product developed by a US firm.
Totally recommend!

6 February 2026
Rated 5 out of 5 stars

Mr Keys (Express service)

I have used Mr Keys for a long time and I have always found that they resolve any problems quite quickly. No messing about, you pay your money and the activation key is in your email account within minutes. A great service!

6 February 2026
Rated 5 out of 5 stars

Everything good

3 February 2026
Mr Key Shop logo

Reply from Mr Key Shop

Dear Customer,

Thank you for your review, it's much appreciated.

We remain at your disposal; please don't hesitate to contact us for information and support if necessary.

Mr Key Shop Customer Service

Rated 5 out of 5 stars
Mr Key Shop logo

Reply from Mr Key Shop

Dear Customer,

We're delighted to hear that you're satisfied with the assistance we provided.

If you need further information or support, please don't hesitate to contact us.

Mr Key Shop Customer Service

Rated 5 out of 5 stars

Everthing ok

Everthing ok! fast and looks competent

3 February 2026
Mr Key Shop logo

Reply from Mr Key Shop

Dear Customer,

Thank you for your review, it's much appreciated.

We remain at your disposal; please don't hesitate to contact us if necessary.

Mr Key Shop Customer Service

Rated 5 out of 5 stars

Thank you

I ordered the wrong product and Mr. Key shop was very helpful to give it back.
Thank you so much, also to Manuel of the service centre!

2 February 2026
Mr Key Shop logo

Reply from Mr Key Shop

Dear Customer,

We're glad to hear that you're satisfied with the assistance we provided.

If you need further information or support, please don't hesitate to contact us.

Mr Key Shop Customer Service

Rated 5 out of 5 stars

I was highly skeptical at first of this…

I was highly skeptical at first of this site. I purchased a test Windows 10 Pro license and it all worked out ok. So I purchased an additional 2 licenses but they did not work. Buy after a couple of emails with customer service the issue was resolved with replacement licenses. So overall apart from the hiccup everything was great.

28 January 2026
Rated 5 out of 5 stars

Great Customer Service

Had a lot of issues with my emails, had to cancel microsoft package, emailed for refund which don’t promptly, will purchase new package when email gets sorted. Extremely happy with the service.

Thank you

26 January 2026

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