Verified
Easy to use and register. Posted as instructed and received updates via log in through the emails, which was great. Results came through mostly great but one had failed to meet the criteria, stating i... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Slight mix up on tests, which was swiftly and very effectively resolved. Not many firms would have the CEO call a customer to expedite a fresh test. Very courteous and efficient handling of the whol... See more
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After dealing with chronic fatigue for 6 months , doctors wouldn’t check my ferritin levels. I bought a ferritin rapid test in boots and lo and behold , came back abnormal. Have an appointment with my... See more
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Verified
Quick, efficient and easy tests to do with good explanations for each thing tested. I found the Vitamins and Minerals test particularly informative. Having the gene type is also great for further inv... See more
Company replied
Verified
It confirmed what I thought that I have sensitives. I think the instructions on how to use this product could be better and easier to understand. Watching the YouTube videos on repeat helped. With you... See more
Company replied
Really grateful and appreciate the most professional customer care and service from Lewis. From what was an IT error, Lewis investigated my issue and resolved with due diligence and care. He was i... See more
Company replied
Verified
I had not checked the instructions properly, so although I’d registered my account I hadn’t registered my returned sample. I realised a week later so sent an e-mail, got a quick reply and the testing... See more
Company replied
Incredible service, I highly recommend it. I’ve made changes to my diet based on my results and feel fantastic. I’ve tried other home testing kits before, but the ease and speed of MyHealthChecked wa... See more
Company replied
Test kit sold by Boots but testing done by MHC labs. They held my sample in quarantine too long claiming I had not activated the test. Which I did before taking the blood sample. They have very poor I... See more
Company replied
Verified
Very smooth experience ordering the kit and then using it at home, then shipping it off to be tested. Communication was great and instructions for how to take my sample were easy to follow. I like the... See more
Company replied
Verified
Great service, and really helpful results. I won't lie, my results were good which helped! Gave me the confidence that I'm doing the right things, but also where I need to tweak my vitamin D levels. T... See more
Company replied
Verified
Doctors would not test for intolerances so bought this kit. As I could link the test results on to the NHS patient knows best platform I now have a referral to allergy clinic. The test was easy to c... See more
Company replied
Great experience from start to finish. The kit was easy to use, instructions were clear, and results came back quickly. The report was detailed and easy to understand, giving me real insight into my h... See more
Company replied
Verified
Results available the day after posting. I found all the items in the bix a bit overwhelming at first and i did struggle to find the barcodes. Viewing the video helps. Then just the wait for the bloo... See more
Company replied
Verified
I just want to fairly update my review and express my gratitude to the MHC Team, especially Lucy, who gave her extra mile in contacting me even when the blood samples I sent twice did not arrive... See more
Company replied
Verified
My results are very confusing. They state that I have sodium and caffeine sensitivities. It is suggested that I reduce my intake of processed meat, table salt and canned products and drink less espres... See more
Company replied
I ordered a home test for Vit D blood levels. It was good value, and was delivered quickly. I thought there was part of the kit missing and got intouch with customer services who were very prompt in... See more
Company replied
Verified
Minimally useful. Not really confirmed anything I didn’t already know. Appreciate that DNA is only one element in most health issues so its use is limited. Quite expensive but pretty fast turnaround.... See more
Company replied
Verified
I guessed as much that I could be gluten intolerant, but couldn’t get tested by my doctor. This product was great and helped clarify my concerns. The results were very descriptive and I received them... See more
Company replied
Verified
This test gave me the results I finally needed! I was turned away from my GP with the symptoms I had and told it was probably because I'm anxious. They have now listened to me as I can prove my defici... See more
Company replied
Can’t actually tell you what you’re intolerant to, just says if you’re low - high risk. But even if you’re low risk and have symptoms, it says “to speak to a medical professional because you may h... See more
Company replied
Verified
The actual process was efficient but using the provided lancets took a couple of attempts as the first one did not work but the second one worked so well that my finger would not stop bleeding for ho... See more
Company replied
Verified
Instructions for activation and registration are really poor. This was the 2nd test I purchased as I did not activate the first correctly despite diligence. Super diligent with 2nd purchase and ther... See more
Company replied
Verified
The report findings were quite basic and high level I was hoping for a more detailed breakdown of specific foods rather than broader food types. I have since ordered a more detailed report similar pri... See more
Company replied
Verified
I liked the idea that I could gain insight to my health at a reasonable cost however the results appear to based on algorithms rather than evidence . I don’t think I would bother again and will now... See more
Company replied
Verified
I was expecting a very detailed result back but it seems their results are very generic! Didn’t give any insight on any of the allergies. Results were very vague with words like ‘avoid but not serious... See more
Company replied
Verified
I was expecting more information. It was pretty basic in my view. I thought it was quite expensive for what was provided. I suffer with INS and was hoping for answers. Nothing came through to suggest... See more
Company replied
I chose this service because it offered the option to complete blood tests from home, which felt like the most suitable approach for me due to health-related anxiety. While the testing process it... See more
Company replied
Verified
I was told by my GP I had high cholestrol. Having improved my diet and exercise, and lost 2 stone, I wanted to check if my cholestrol had lowered too. I was sent a very short report, that looked very... See more
Company replied
I found my experience with this company to be beyond my expectations. The instructions for the test were as simple as they could be considering what had to be achieved so no complaints there. The tes... See more
Company replied
Verified
The test I took was a vitamins and Minerals DNA test. To start with I have to say that this test was incredibly easy. The instructions were simple enough to follow and just required a sw... See more
Company replied
I haven't received the results yet. I'm already grateful that you can check your health status so easily. And I didn't understand even after watching the video what to do next after I sent the materia... See more
Company replied
Absolutely brilliant service! The turnaround was incredibly fast, and everything was handled smoothly and professionally. I couldn't be happier with the experience. Five stars all the way — will defin... See more
Company replied
I have to compliment this company (Peter, Lucy and Team) on their customer service. I had a few difficulties activating the system, and they couldn't have been kinder or more helpful. Will definitely... See more
Company replied
I bought two DNA kits from McGrocer who sell them abroad. When the package came I and my daughter took the samples as instructed but could only find UK post slips for the return. I contacted MyHealth... See more
Company replied
Verified
Excellent! Results complete opposite of what I expected, have taken advice on boards regards reducing caffeine intake, had no idea the effect it was having on me and feel so much better. Thank you.
Company replied
Verified
Terrible Me and my wife took intolerance test and the results we got were the same . Sample might have taken wrong or test lab issue and the results were minimum. Not really any test was done .... See more
Company replied
I had a brilliant experience with MyHealth Checked. I used the intolerance test kit as I have been feeling unwell recently and found I was at substantially high risk for gluten intolerance and caffein... See more
Company replied
I bought this test for £54.99 from boots, I was expecting quite a detailed report back. When I received the report it was the most basic of reports. I was advised to eat lemon juice, mint, pe... See more
Company replied
This was convenient and reassuring. I picked up the iron test in Boots after worrying about my levels for a while. I was really pleased with how quick and easy it was to use. It will definitely be a r... See more
Company replied
Verified
The results of this test persuaded me to change my diet to gluten free. Within two weeks all my stomach issues have resolved and I wish I had done it earlier!
Company replied
Beware, if you buy a test on offer and the results can't be processed for whatever reason you will not be sent a replacement test and will have to instead purchase another test at full price (if t... See more
Company replied
Company details
About MyHealthChecked
Written by the company
Take charge of your health
Our at-home blood, rapid and DNA tests provide personalised and simple health information and expert advice to support you to optimise your health.
Available in-store and online at
Contact info
The Maltings, CF24 5EA, Cardiff, United Kingdom
- 020 3371 3537
- [email protected]
- myhealthchecked.com
4.3
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
I felt the information gleaned was very…
I felt the information gleaned was very limited not really giving me many dietary options
6 February 2026
Reply from MyHealthChecked
Thank you for sharing your feedback. We are sorry to hear that the report did not provide the level of detail you were hoping for.
Our test is DNA‑based and designed to identify genetic predispositions, highlighting potential risk factors linked to your unique genetic makeup. For food‑related results, the report focuses on broader food groups to help identify patterns in potential sensitivities, rather than listing individual foods, which can vary in response depending on preparation and consumption.
To support a deeper understanding of your results, your dashboard includes a “Read more” option within each marker. This provides additional explanation of what the marker indicates and how it may relate to your diet and lifestyle.
If you would like further assistance interpreting your results, our team is always here to help.
Kind regards,
Team MHC.
Verified
Highly recommended
Excellent all round, good communication, very informative results. Highly recommend.
6 February 2026
Reply from MyHealthChecked
Thank you for your kind review. We’re delighted to hear that you had an excellent experience with us and that our communication and results met your expectations.
Your recommendation truly means a lot to us. If you ever need any further support or have questions about your results, we’re always here to help.
Kind regards,
Team MHC.
Verified
The report findings were quite basic…
The report findings were quite basic and high level I was hoping for a more detailed breakdown of specific foods rather than broader food types. I have since ordered a more detailed report similar price/slight less to investigate further.
6 February 2026
Reply from MyHealthChecked
Thank you for your feedback.
Our test is DNA-based and designed to offer insights into genetic predispositions, essentially, it highlights potential risk factors based on your genetic makeup. Our test is also designed to highlight broader food groups to help identify potential risk areas and guide you toward patterns in your sensitivities, rather than listing individual foods.
If you’d like support in understanding the food groups identified, or how they may relate to your day‑to‑day diet, our team is always here to help.
Kind regards,
Team MHC.
Verified
Easy to use test
Easy to use test. 2-day results email sent, very good advice from the consultant.
4 February 2026
Reply from MyHealthChecked
Thank you for taking the time to leave your review. We are pleased to hear that you found the test easy to use and that your results were delivered within the expected 2‑day timeframe. We are also glad that the consultant’s advice proved valuable.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Team MHC.
Verified
Speedy response
3 February 2026
Reply from MyHealthChecked
Thank you for your review! We’re really pleased to hear that you had a positive experience with us. Providing prompt support is important to us, and it’s great to know we delivered that for you.
If you need anything else, we’re always here to help!
Kind regards,
Team MHC.
Avoid - Poor service - Hard to get refund.
Test kit sold by Boots but testing done by MHC labs. They held my sample in quarantine too long claiming I had not activated the test. Which I did before taking the blood sample. They have very poor IT systems. Difficult to get support to respond. Wasted my money. Now they are finding excuses to deley or deny a refund. So Avoid. They are damaging Boots reputation,
6 February 2026
Unprompted review
Reply from MyHealthChecked
Thank you for sharing your feedback. We’re sorry to hear about your experience, and we want to reassure you that we are actively engaging with you directly regarding your refund. Our team is already reviewing your case, and we will continue working with you until this matter is fully resolved.
We take your concerns seriously. Test activation, sample processing, and communication standards are all areas we monitor closely, and we are investigating the issues you’ve raised to ensure they are addressed appropriately.
Please continue to respond to our ongoing communication so we can bring this to a conclusion as quickly as possible. We remain committed to resolving this for you.
Kind regards,
Team MHC.
Verified
Reply from MyHealthChecked
Thank you so much for your kind feedback! We’re delighted to hear that you found our service quick, efficient, and conclusive. Providing an excellent experience is always our priority, and it’s wonderful to know we achieved that for you.
If you ever need anything in the future, we’re here to help!
Kind regards,
Team MHC.
Verified
Great service I was kept informed the…
Great service I was kept informed the whole way through. Would use again.
13 November 2025
Reply from MyHealthChecked
Thank you for your review.
We’re so pleased to hear that you felt informed throughout the whole process and that you’d choose to use our service again. Providing clear communication and a smooth experience is really important to us.
If you ever need our support in the future, we’re always here to help.
Kind regards,
Team MHC.
At Home Vitamin D Test
Straightforward with clear instructions and speedy test results.
29 November 2025
Unprompted review
Reply from MyHealthChecked
Thank you so much for your review.
We’re delighted to hear that you found the process straightforward and the instructions clear, and that your test results arrived quickly. Providing a smooth and reliable experience is exactly what we aim for.
If you ever need our support in the future, we’re always here to help.
Kind regards,
Team MHC.
Verified
Terrible activation instructions and website
Instructions for activation and registration are really poor. This was the 2nd test I purchased as I did not activate the first correctly despite diligence. Super diligent with 2nd purchase and there were still issues with multiple vague emails requesting I take unspecified further action. No idea what I finally did right but will not be using this service again. Results were useful and well written but the journey to get them unacceptably poor.
15 January 2026
Reply from MyHealthChecked
Thank you for your review. We’re sorry to hear about your experience, and we want to reassure you that we’ve already reached out directly to discuss this further and offer our support. Our team is here to help, and we’ll do everything we can to resolve this for you.
Kind regards,
Team MHC.
Verified
Reply from MyHealthChecked
Thank you so much for your review! We’re really pleased to hear that you found the instructions clear and that your blood sample was processed quickly. Providing a smooth and efficient experience is important to us, and it’s great to know we delivered that for you.
Kind regards,
Team MHC.
Straightforward testing, slower results
I chose this service because it offered the option to complete blood tests from home, which felt like the most suitable approach for me due to health-related anxiety.
While the testing process itself was straightforward, the turnaround time for results was much longer than expected. Although the website states that results are usually available within 48–72 hours, mine has taken over two weeks currently and are not immediately visible on the Patients Know Best portal. The lack of updates during this time is understandably worrying. I am still waiting to receive results.
I would like to acknowledge that Lucy has been helpful and supportive while assisting me. Clearer communication and more accurate timeframes around results would help improve the overall experience.
15 January 2026
Unprompted review
Reply from MyHealthChecked
Thank you for taking the time to share your experience with us. We’re really glad to hear that our home blood testing option felt like the right choice for you, and that the testing process itself was clear and straightforward. We also appreciate your kind words about Lucy. We’ll be sure to pass your feedback on to her.
I’m very sorry that the turnaround time for your results has been much longer than expected, and that the lack of updates caused additional worry. We understand how important timely and transparent communication is, especially when health concerns are involved. The delay you’ve experienced is far outside our usual 48–72 hour timeframe, and we recognise how frustrating and unsettling that must be.
We’re currently looking into what caused this delay and how we can ensure clearer, more accurate updates in the future. Your feedback is incredibly valuable in helping us improve this part of our service.
Thank you again for your patience, and please don’t hesitate to reach out if there’s anything more we can do to support you while we complete this for you.
Kind regards,
Team MHC
Verified
Painful.
The actual process was efficient but using the provided lancets took a couple of attempts as the first one did not work but the second one worked so well that my finger would not stop bleeding for hours. The next day my finger was badly bruised and I had bone pain in the finger for a couple of weeks after.
I honestly do not think their lancets are fit for use and I would suggest they go back to the drawing board and redesign it as im not the first person to complain about them.
9 January 2026
Reply from MyHealthChecked
Thank you for sharing your feedback. We’re really sorry to hear about the discomfort you experienced, it’s certainly not the experience we want for our customers.
To reassure you, the lancets included in our kits are medical‑grade, UKCA marked, and fully tested for medical use in line with all relevant HIW and UK regulatory standards. We also work hard to ensure our instructions outline best‑practice steps to help customers collect a sample safely and with minimal discomfort.
Issues like the one you described are uncommon, but your feedback is genuinely appreciated and will be taken on board.
We’d like to look into this further. Please reach out to our Customer Care team at [email protected] so we can review what happened and offer additional support.
Kind regards,
Team MHC.
Verified
Easy to use
Easy to use and register. Posted as instructed and received updates via log in through the emails, which was great. Results came through mostly great but one had failed to meet the criteria, stating it was contaminated. I followed all instructions and was slightly disappointed, as the result missing was the one I was most keen to know.
9 January 2026
Reply from MyHealthChecked
Thank you for taking the time to share your experience. We’re really pleased to hear that you found the kit easy to use and appreciated the updates throughout the process.
We’re sorry to learn that one of your markers didn’t meet the testing criteria, especially as it was the result you were most eager to see. We completely understand how disappointing that must feel.
In certain circumstances we’re able to offer a retest, and our Customer Care team would be more than happy to look into this for you. Please reach out to us at [email protected] so we can review your case and assist where we can.
Kind regards,
Team MHC
Verified
Clear instructions provided in the…
Clear instructions provided in the pack. Easy to follow and received my results in good time.
8 January 2026
Reply from MyHealthChecked
Thank you so much for your lovely review! We’re really glad to hear that you found the instructions clear and easy to follow, and that your results arrived in good time.
At-home health and wellness tests that provide personalised, simple steps towards optimal health is exactly what we strive to deliver, so it’s great to know we hit the mark for you. If you ever need anything else, we’re always here to help!
Kind regards,
Team MHC.
Verified
A very prompt and helpful service.
8 January 2026
Reply from MyHealthChecked
Thank you so much for your review. We’re thrilled to hear that you found our service prompt and helpful. Providing quick and reliable support is always our priority, and your feedback reassures us that we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regard,
Team MHC.
Verified
Reply from MyHealthChecked
Thank you for your kind feedback. We’re delighted to hear that you received your results within 24 hours. We hope these results have provided you with valuable insight and understanding to support you on your health and wellbeing journey.
Kind regards,
Team MHC.
Verified
Unfortunately I had an email saying you…
Unfortunately I had an email saying you had received my bloods and I should have my results in 72 hours , but that deadline passed 2 days ago and no further correspondence . If there are delays atm it would be good to be informed. Maybe someone could contact me please? Can you please contact me via email as I am travelling with little phone signal. Thank you still no luck with my results.
2 January 2026
Reply from MyHealthChecked
Hi Lesley,
We have tried to get in contact with you and will attempt to call you again today.
If you could kindly reach out to [email protected], we will liaise with you regarding your test.
Kind regards,
Team MHC.
Verified
Results available the day after…
Results available the day after posting.
I found all the items in the bix a bit overwhelming at first and i did struggle to find the barcodes. Viewing the video helps. Then just the wait for the blood to drip drip drip from your fingertips. Make sure there are no interruptions and remember to keep the box as you need to return the samples in that.
30 December 2025
Reply from MyHealthChecked
Thank you for sharing your experience and your kind review.
We’re delighted to hear that your results were available so quickly. We appreciate your honest feedback about the kit. Our video guide is designed to make the process easier, so we’re glad it helped. Collecting the sample can take a little patience, and your tip about avoiding interruptions and keeping the box for returns is spot on!
Your insights are really valuable to us as we continue improving the experience for our customers. If you have any further suggestions or need assistance, please don’t hesitate to reach out.
Kind regards,
Team MHC.
Verified
My results were very enlightening and…
My results were very enlightening and now I am aware of my intolerance I can tailor my diet to improve my health.
29 December 2025
Reply from MyHealthChecked
Thank you for your kind review. We’re so pleased to hear that your results provided valuable insights and helped you make positive changes to your diet. It’s great to know that the test has supported you in improving your health and wellbeing.
Kind regards,
Team MHC.
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