Thank God I checked the reviews before ordering. The pictures on this website are clearly AI-generated — probably taken from Alibaba or Temu. It really seems like you’re trying to look clever by run... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Based on reviews, created with AI
Based on these reviews
Awful and dishonest company. Sent incorrect faulty items, damaged lamp shades, wrong plug fitting, wrong colour bases. No phone number to contact. Claim they are in Netherlands but shipments arrived... See more
Company replied
I have been completely scammed by this company! They sent a broken poor quality lamp. Offered a 50% refund and a replacement which I accepted and haven’t received the replacement. I have tried to cont... See more
Company replied
I ordered some lights from Mysalights before Christmas. They were a bit fiddily to install but customer services were great and sent me a video. My installer then broke one of the light shells and th... See more
Company replied
The one of the best teams l’ve encountered. My order got delayed due to Christmas period and they managed the communication transparently, by tracking my orders and updating regularly. I believe... See more
Company replied
What an amazing experience from start to finish! Ordering is easy, great website! Item arrived quickly and very well packaged. Carrier informed me every step of the way. The moon item looks fantast... See more
Company replied
Absolutely love the Lights I ordered, they are just that bit different than the run of the mill. Reasonably priced. excellent quality, 1st class customer service, so impressed my Daughter has bought... See more
Company replied
Really poor quality lights ‘supported’ by a customer service that will do absolutely anything to avoid taking the lights back even when faulty. Lights delivered direct from China - the Dutch flag i... See more
Company replied
Big Scam ! as mentioned in multiple reviews, they basically ship inferior products from china who end up having quality issues along with delivery problems. In my case only partial order was deliv... See more
Company replied
Not only does this company have a range of beautiful and unusual lights, I have been very impressed with my interactions with Mysalights. I had a query to which I received an instant and personal (de... See more
Company replied
Superb experience with Mysalights. Great website, very easy to order, excellent products, chic and classy. Ordered two ceiling lights, had an issue with one of them (our fault, not Mysalights). They w... See more
Company replied
My first light arrived with a missing part for hanging it. I con tasted the team and they were incredibly responsive and sent another parcel with all the fittings. Massive thank you to Jasmine who he... See more
Company replied
I returned a defective item 3 months ago, following all the instructions the company provided, and paying for the return shipping myself as they make customers pay for that themselves, even when the i... See more
Company replied
The website presents itself as a premium Amsterdam/EU-based brand, but the product we received did not match the images or description. The lamps were of much lower quality than advertised and dif... See more
Company replied
The site is at best misleading, at worst a total scam. The products are NOT made in Europe and are basically from Temu / Shein but with a huge mark-up. Poor quality Chinese made products, nicely photo... See more
Company replied
All the bad reviews are true. It’s a Shopify storefront using fake images. They use AI tooling for ALL of their communication so the replies you get when you complain aren’t even real. The tracking... See more
Company replied
I ordered two different lamps from Mysa Lights based on their website presentation and claims of European craftsmanship. Both lamps were shipped directly from China (clearly shown on the ship... See more
Company replied
Scam. They claim products are designed in the Netherlands and made by artisans in Europe but the quality is terrible, products arrive damaged, and they look nothing like the photos. I tried tracing th... See more
Company replied
Do not buy anything from this website! I’d already seen similar complaints on Trustpilot but still decided to give them a chance—what a huge mistake. They sent me damaged goods that looked nothing lik... See more
Company replied
If I could give zero stars I would! After a long wait the light arrived so damaged that it could not be used. The company are incredibly reluctant to offer a refund and repeatedly make the process... See more
Company replied
Wish I'd checked Trustpilot before purchasing from this company. As others have flagged, this is a drop shipping company form China and their customer service is a chatbot. I bought a set of li... See more
Company replied
I ordered a lamp from mysalights.com and never received it. They sent a fake-looking tracking link via 17track.net, which shows fabricated movement, but no parcel ever arrives. They claim to u... See more
Company replied
2.7
Poor
214 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If there was negative rating
If there was negative rating , I would have given that. Worst lights purchase ever. NEVER BUY FROM THEM !!
24 December 2025
Unprompted review
Reply from Mysalights
Hello Harry,
Thank you for sharing your experience. We have tried looking for your order number and email address in our system, but we were not able to find a record under your name.
We would like to look into exactly what issue you have faced so we can see what solution we can provide for you. Please get in touch with us at info@mysalights.com with your order details so we can investigate this right away and make things right.
Sincerely,
Do not buy anything from Mysalights
Do not buy anything from Mysalights. Fake pictures in the webshop and super poor quality. Mysalights make Ikea seem like super high-end quality.
8 February 2026
Unprompted review
Reply from Mysalights
Hi Simon,
Thank you for being direct with us about your experience. It’s clear that the lamps you received didn't live up to the vision you had when ordering from our shop, and that’s never the outcome we want for our customers.
Regarding your case, our team really tried to find a way to make things right by offering several different alternatives. We suggested those options specifically to save you the hassle of a long and expensive international return process, which we know can be a headache. We wanted to make sure you had a solution on the table immediately rather than waiting weeks for shipping and inspections.
That said, it’s obvious you’re still not happy with how things stand. We genuinely want to find a middle ground that feels fair to you. If you’re open to it, please send us another note at info@mysalights.com so we can take a second look at your case and find a better way forward together.
Best regards,
Lamps ex Mysalights
Everything worked out fine, no Problem. I am happy with the ordered lamps, lead time was acceptable. Al ready the second one in the way. If another new lamp in the future, surely again with Mysalights.
22 January 2026
Unprompted review
Reply from Mysalights
Hi Wolf-Rainer,
It’s wonderful to hear that your experience went smoothly and that you are happy with your new lamps. We put a lot of care into ensuring our designs meet our customers' expectations, so knowing that the delivery time worked for you and the quality hit the mark is great news for our team.
We noticed you already have a second order on the way. Thank you for your continued trust in us! It’s the highest compliment we can receive when a customer chooses to return to Mysalights for their next home project. We are looking forward to getting your next piece to you safely.
If you ever have questions about your upcoming delivery or need styling tips for a future space, feel free to reach out to us at info@mysalights.com.
Best regards, The Mysalights Team
Misleading marketing, poor quality product, difficult refund process
The website presents itself as a premium Amsterdam/EU-based brand, but the product we received did not match the images or description. The lamps were of much lower quality than advertised and differed in size, materials, and overall finish.
Customer service insisted the product was correct and refused to provide a prepaid return label. A full refund was only offered if we returned the item at our own cost and risk. The product was shipped from China, and the return address was a third-party logistics location.
Overall, this felt like a polished website selling low-quality products with a return process that discourages refunds. I would not recommend this company.
3 February 2026
Unprompted review
Reply from Mysalights
Hi Jonas,
Thank you for sharing your thoughts. We’ve reviewed your case regarding the size and finish of the lamps you received.
When you first reached out to our team, we aimed to provide a resolution that would settle the matter quickly. We offered several alternatives to ensure you weren't left empty-handed, as we know that international returns can be a slow and expensive process for everyone involved. While our logistics partners operate globally to help us deliver worldwide, we realise that in this instance, the final product and the return process didn't align with what you expected.
Our goal is to be as helpful as possible in finding a middle ground. If you would like to revisit this and discuss a different way forward, please reach out to us directly at info@mysalights.com.
Best regards, The Mysalights Team
Still waiting for reimbursement 3 months after returning a defective lamp
I returned a defective item 3 months ago, following all the instructions the company provided, and paying for the return shipping myself as they make customers pay for that themselves, even when the item shipped is broken and of the lowest quality. 3 months later I have not yet received my reimbursement. I have written them multiple times and each time I receive a message that says they are working on locating the return. At this point, I have no faith in ever being reimbursed.
21 November 2025
Unprompted review
Reply from Mysalights
Hi JCV,
Thank you for your feedback. We want to look into this for you immediately, as a three-month wait is not the experience we want for our customers.
To help us track down your return and finalise your reimbursement, please send an email to info@mysalights.com with the following details:
Your order number
The tracking number you used to return the item
A summary of the problem
Once we have this information, we will prioritise locating your parcel in our warehouse and resolving this to your satisfaction. We use feedback like yours to improve our logistics and services, and we are committed to making this right.
Best Regards, The Mysalights Team
Great design, fantastic customer service
Great design, easy to order and fantastic customer service. We love our Wabi Sabi lamps.
10 November 2025
Unprompted review
Reply from Mysalights
Hi Braakhuis,
It is wonderful to hear that you are enjoying your Wabi Sabi lamps! We take great pride in our designs, so knowing they look great in your home is the best news we could receive.
We are also glad that the ordering process was smooth and that our support team could assist you effectively. If you ever need anything else or have questions down the road, please reach out to us at info@mysalights.com.
Best regards, The Mysalights Team
Nice lamps
Nice lamps. Excellent support team. Unfortunately one item was out of stock.
29 January 2026
Unprompted review
Reply from Mysalights
Hi JWS,
It’s great to hear that you’re happy with the lamps and had a positive experience with our support team.
Regarding the out-of-stock item, we always aim to keep our inventory updated, and we appreciate your patience on that front. If you have any remaining questions about your order or need assistance with a replacement choice, please reach out to us at info@mysalights.com.
Thank you for choosing us!
Best regards, The Mysalights Team
I have been looking for many years for…
I have been looking for many years for a lamp with an orange glass shade and this lamp is perfect. The quality and the uniqueness of the design is superb. Even the guy who designed the packaging deserves a mention.
29 January 2026
Unprompted review
Reply from Mysalights
Hi Charles,
It is fantastic to hear that your search for the perfect orange glass shade is finally over! We take a lot of pride in our unique designs and the quality of our builds, so we will be sure to pass your praise along to the team, especially to our packaging designers.
We are so glad the lamp found a great home. If you ever need anything else or have questions in the future, feel free to reach out to us at info@mysalights.com.
Best regards, The Mysalights Team
I DO NOT recommend this company.
I DO NOT recommend this company.
For three weeks after payment, I had to chase them just to dispatch an order worth €200 (not delivery — simply dispatch). I sent multiple emails requesting order cancellation and a refund, opened a dispute with my bank, and only on the 17th working day, after all my emails, complaints, and a formal refund request, they suddenly informed me that my order had been shipped and that a tracking number would appear soon, with an additional estimated delivery time of around 20 more working days.
I have no idea what they supposedly sent, and I do not trust that this company sells quality products. I am extremely angry and dissatisfied with this website. I am currently dealing with them, demanding that nothing be shipped to me, and insisting on a full refund.
This is an astonishing level of arrogance and unprofessionalism from this company.
I do not recommend it.
Update:
Following the publication of this review, I was contacted multiple times by the company and informed that a full refund would be processed only upon removal of this Trustpilot review.
The refund has since been completed through a bank chargeback procedure.
In my view, refund processing should not be made conditional upon the modification or removal of a customer review.
28 January 2026
Unprompted review
Reply from Mysalights
Hi Natalia,
Thank you for your feedback. We’ve looked into your experience, and it's clear we missed the mark on the timing and communication you expected.
While the order has been dispatched, we see that the delay in processing and the subsequent delivery timeline have caused a lot of stress. We aim to be a helpful team, and it’s clear that in this instance, the process felt far from professional for you.
Since you have already expressed that you no longer want the items and have initiated a bank dispute, we want to make sure this is resolved properly. Please reach out to us at info@mysalights.com or simply reply to the existing email thread we already have open with you. We will prioritise your case to ensure the process is handled correctly and that you aren't left waiting any longer.
Best regards, The Mysalights Team
Check before order
Thank God I checked the reviews before ordering. The pictures on this website are clearly AI-generated — probably taken from Alibaba or Temu. It really seems like you’re trying to look clever by running a business from New Mexico (or wherever you’re based) and making money this way.
When you go to AGB you reach the Shopify Website which you can see that is not a serious selling website!
Stop scamming people and shut down this dishonest, nonsense website!!
28 January 2026
Unprompted review
Reply from Mysalights
Hi Corine,
Thank you for your feedback. We notice that you haven't placed an order with us yet, but we would still like to address your concerns directly.
We are sorry to hear that our website and imagery did not meet your expectations. At Mysalights, we strive to provide a positive experience for everyone, whether they are browsing or buying.
If you have specific questions about our products or a previous interaction, please send us an email at info@mysalights.com with:
- Your order number
- The specific problem or concern
We would be happy to look into this and resolve any issues to your satisfaction. Feedback like yours helps us improve our services.
Best Regards,
The Mysalights Team
Great customer service experience
I ordered some lights from Mysalights before Christmas. They were a bit fiddily to install but customer services were great and sent me a video. My installer then broke one of the light shells and they quickly sent a replacement. The lights now look absolutely fabulous. I was shocked to see the low rating as I would 100% trust them with another purchase and I dont impress easily
11 December 2025
Unprompted review
Reply from Mysalights
Hello Steen,
Thank you for sharing such a wonderful account of your experience with Mysalights. We are delighted to hear that your new lights look fabulous!
Our goal is to ensure that every customer feels supported from the moment they order until the final installation is complete. It is great to know that the instructional video was a helpful resource for you and that we could get that replacement shell delivered promptly after the accidental breakage.
We particularly value your comments regarding our rating. Your endorsement means a lot to our team, especially coming from someone with high standards. Thank you for choosing us and for your willingness to shop with us again in the future.
Warm regards,
The Mysalight Team
Really poor quality lights ‘supported’…
Really poor quality lights ‘supported’ by a customer service that will do absolutely anything to avoid taking the lights back even when faulty. Lights delivered direct from China - the Dutch flag is just a front. Avoid at all costs.
Note: Mysalights have responded to this review requesting my order details. However, they really wish to ‘move this forward’, it would not be hard for them to cross-reference my name against their orders and to pull up the lengthy and dispiriting email conversation that we’ve already had.
10 January 2026
Unprompted review
Reply from Mysalights
Hello Watkins,
Thank you for sharing your experience with us. Your feedback regarding the product quality and our shipping process is valuable, and we would like to address this immediately.
Our goal is to ensure you have a resolution that works for you. To move this forward, please provide your order number by replying to this email. Once we have that, we can verify the details and begin the return process for your faulty items right away.
We are ready to assist you as soon as we receive your information.
Best regards,
The Mysalight Team
Avoid - drop shipping nightmare...
Wish I'd checked Trustpilot before purchasing from this company. As others have flagged, this is a drop shipping company form China and their customer service is a chatbot.
I bought a set of lights from them in early December and they didn't arrive until mid-Jan by which point I had bought other lights and had them installed. I've been trying to return them not for 2 weeks but the chatbot that you're forced to deal with tries repeatedly to drag the process out (requested I open the package to take pictures) / offer partial refunds / offering store credit.
This is not a real company - avoid like the plague, there are plenty of legitimate alternative companies out there with comparable products.
23 January 2026
Unprompted review
Reply from Mysalights
Hello Samuel,
Thank you for sharing your feedback. We have tracked your journey with us from your initial inquiry on December 1st regarding the specific dimensions of the Travertine Stone Pendant Light to your order placement on December 2nd.
When you reached out on December 10th to cancel, the order had already entered the dispatch phase. Since the items were already in transit from our hub, immediate cancellation was no longer possible. To provide you with a resolution, we outlined two clear paths: refusing the delivery at the door or returning the items once they arrived.
Regarding your experience with the return process, we have provided several options via our support channels, including:
Alternative compensation to avoid the logistics of a return.
The standard return-for-refund process, which includes a request for photos to verify the condition of the stone before it is shipped back.
We have already sent a detailed email with these offers to your registered address (shbell23@hotmail.co.uk). To ensure your case is handled with the priority it deserves and to finalize the best solution for you, please reply to that email thread. Once you confirm your preferred option there, we can conclude this matter immediately.
We look forward to your email response.
Best regards,
Droppshipping from China, DO NOT BUY
Droppshipping from China, over 1.5month 3 packages came without us knowing or telling. Ai fake Pictures in Website, its plastic Trash.
22 January 2026
Unprompted review
Reply from Mysalights
Hello E M,
We are sorry that the quality did not meet your expectations.
At Mysalights, we always strive for a positive customer experience and would be happy to assist you with returning your order.
Unfortunately, we cannot find your order number based on the information provided.
Please send us an email with:
Your order number
The problem
We will resolve the issue to your satisfaction.
Feedback like yours helps us improve our products and services. Thank you!
Best Regards,
The Mysalight Team
Beautiful light
My first light arrived with a missing part for hanging it. I con tasted the team and they were incredibly responsive and sent another parcel with all the fittings. Massive thank you to Jasmine who helped me resolve it.
Gorgeous light!
19 January 2026
Unprompted review
Reply from Mysalights
Hi Arlinda,
It is wonderful to hear that your new light is now hanging beautifully in your home! We are thrilled that you love the design.
I have made sure to share your kind words with Jasmine. She was happy to help ensure the correct fittings reached you quickly so you could enjoy your purchase without further delay. We truly appreciate you giving us the opportunity to get everything sorted for you.
Thank you for choosing Mysa Lights and for taking the time to share such a lovely review.
If you ever need assistance with a future project or have any questions, please feel free to reach out to us directly at info@mysalights.com.
Warm regards,
The Mysalight Team
Awful ! Avoid !
Awful and dishonest company.
Sent incorrect faulty items, damaged lamp shades, wrong plug fitting, wrong colour bases. No phone number to contact. Claim they are in Netherlands but shipments arrived from China. The email responses were always super nice but always asked for more time to rectify the problem and then just received more damaged faulty goods so I finally got them to agree that i could return them for a refund and paid shipping costs to send them back and now they are refusing to allow UPS to deliver them by not allowing them through customs.
AVOID AVOID AVOID!!!
30 September 2025
Unprompted review
Reply from Mysalights
Hello Auriole,
Thank you for your feedback. We have been closely following the situation with your walnut floor lamps and the challenges regarding the color and specifications.
Our main goal has been to ensure you have a setup that complements your home. This is why we previously offered several alternatives, including a personally inspected replacement and store credit options, to provide a resolution without the need for a difficult return process.
Regarding the return of the current items, we have not yet received the parcels at our facility. As soon as the items are back in our possession, we can finalize the standard procedures.
However, we have recently sent you a new proposal via email that offers a much higher compensation level. This was designed to provide you with a final and favorable outcome immediately, allowing you to keep the items while receiving a significant part of your payment back.
Please take a look at that specific email and let us know your thoughts there. We are ready to take action as soon as we receive your confirmation on how you wish to proceed.
Best regards,
The Mysalight team
Complete Scam Company
I have been completely scammed by this company! They sent a broken poor quality lamp. Offered a 50% refund and a replacement which I accepted and haven’t received the replacement. I have tried to contact them multiple times and am now just being ignored. They made me delete previous negative review to get the refund
19 January 2026
Unprompted review
Reply from Mysalights
Hi Michael,
Thank you for bringing this to our attention. At Mysalights, we take the quality of our products and the integrity of our service very seriously.
Regarding the replacement and refund you mentioned, we want to ensure these are finalized immediately. We have checked our current logs and are unable to match your profile to a specific order number.
Kindly send us an email with:
Your Order Number
The Issue
We will step in personally to track your replacement and verify the status of your refund. We look forward to receiving your details so we can conclude this for you.
Best regards,
Big thanks to the Customer Service Team
The one of the best teams l’ve encountered. My order got delayed due to Christmas period and they managed the communication transparently, by tracking my orders and updating regularly.
I believe that customer concern should be everything and as a customer l felt it from the day one. Team took care the order like it is theirs. Truely appreciated the support and glad to see teams dealing the dynamic conditions so great ! Will definitely be my preference in my next order
+ do not need to mention the product quality. It is top class and even the lamps are sent together to be able to set and use immediately !
15 January 2026
Unprompted review
Reply from Mysalights
Dear U. Halici,
It was such a pleasure to read your feedback today. We truly appreciate you taking the time to share your experience with our team.
Our goal is to ensure every order is handled with the highest level of care, and it is rewarding to know that our communication kept you well-informed during the busy holiday season. Hearing that you felt supported from day one is the best compliment we could receive. We believe in treating every shipment as if it were our own, so knowing that this dedication came through in your experience means a lot to us.
We are also thrilled that you are enjoying the quality of your new lighting! It is important to us that you can enjoy your purchase the moment it arrives, which is why we include the lamps to get you started immediately.
Thank you for choosing us and for your kind words regarding our team’s efforts. We look forward to serving you again whenever you are ready for your next project.
Best regards,
We've been scammed, stay away
1) website says "60 days return, no questions asked". It took us 6 emails, we had to unpack and repack several times during a month to sent several pictures before they finally sent us the return instructions (which is in Netherlands - expensive to ship, was about 25 EUR out of our pocket to do so from Denmark). Worse than usual, but it is what it is.
2) It's been 2 months and we have not received our refund. They proceed with asking the same questions over and over demanding more and more information to drag it out. We've been exchanging 15 emails by now. Customer service is 100% a chat bot btw. I strongly suspect we will never see that refund given they received the package long ago and drag out the conversation with same questions from a chat bot to what seems to be an enternity.
Have in mind - company is from Albuquerque, New Mexico US, the products are directly sent from China, and you have to return the products to Netherlands to some sus warehouse.
Stay far away from this scam company
14 January 2026
Unprompted review
Reply from Mysalights
Hello Simone,
Thank you for sharing your feedback. After reviewing the communication history for Order #3354, there appears to be a misunderstanding regarding the status of your request.
Our records show that your inquiries were focused on the delivery timeline rather than a return or refund. We provided the specific tracking details confirming that your Bamboo Woven Pendant Light is currently with the local carrier, DPD, for final delivery to Jægerspris.
You can monitor the progress of your shipment directly through the DPD portal using tracking number 84150004593254. We have been monitoring this shipment closely to ensure it reaches you as quickly as possible. If you need further assistance with the tracking link or have any other questions about your delivery, please reach out to us directly at info@mysalights.com.
Best Regards,
Myslights Team
As others have stated this is a drop…
As others have stated this is a drop shipping website and the quality does not match what's in the images. My fault for not checking trust pilot before ordering.
12 January 2026
Unprompted review
Reply from Mysalights
Dear L Jay,
We are sorry to hear that the quality did not meet your expectations.
At Mysalights, we always aim to provide a solid customer experience and would love to help you with returning your order. Unfortunately, we could not find your order number based on the information provided.
Kindly send us an email with the following details:
Your Order Number
The Issue
We will make sure that this issue is resolved in a way that satisfies you. Reviews like yours help us improve our products and services, so thank you for your feedback.
Best regards,
The Mysalights Team
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