NBN Australia Reviews 51

We are with an internet provider that uses NBN infrastructure and services. I have been impressed with the NBN staff who have come to asses and fix our internet issues, namely a gentlemen named Trevor, who helped us out today. He did not take any shortcuts and was dedicated to providing a good working connection. Thank you Trevor for your work ethic and pleasant demeanor. Nicole Greene in Alexandra Hills QLD

I received repeated updates before our fibre to the premises installation date and phone calls from the technician before and on the day. A single technician Wahaj, turned up initially, and was later joined by two others. I cannot fault the installation, and their professionalism during the whole process,they also cleaned up after.

We are now a week and a half without internet, I work from home, bought a temp modem but the connection is bad. I’ve lost over a weeks wages. No contact, no updates and no appts made. Our provider is calling us to see if it’s fixed but no progress. I’m at a loss, has anyone reported to the ombudsman? It’s not good service at all

What a joke! 24 hour outage……. Why……. When……… ‘resolution’ time changes as the old time passes……. Can’t talk to someone…… a pointless bot who understands less than an overseas call centre operator!
Completely unaccountable and on the govt gravy train!

I made an appointment via Dodo, to have Fibre to the property in Stockton NSW. The call was 'dropped' to an overseas call centre. NBN arranged an appointment and attended this Tuesday 25.11.2025. The NBN technician described why some work was required before NBN could connect fibre to the house. I accepted that advice, then advised that work won't be completed and fibre connection would no longer be an option and not proceed. That was very clear to both of us. On Thursday 27.11.2025 I received a call from NBN, which came from an offshore call centre. I first explained what occurred and it was no longer progressing, though that was not my job to update NBN about the outcome of the technician's visit. Then the caller from NBN attempted to read me the reasons for 'this call will be recorded...' I interrupted to say this is not required. I'm not progressing as I had already explained it and why. She then said, "stop talking, stop talking, stop talking", at which point I hung up. I was not surprised by the aggression and ignorance. I am disappointed that the billions $ we've pumped into the farce that was 'sold' to us and the waste of our money - in a much larger scale than the BoM abuse of public funds and no doubt not within the legislation & regulatory framework that has been around for many decades - let's see if someone is gaoled for a misuse of tens of millions of $ - all public funds. How many houses could that build? I'm very disappointed that some of that NBN money is being spent on offshore call centres where customer service is nowhere near up to a standard that is acceptable, nor deserved by the Australian public who paid dearly for this 'thing' that will never be fully accessed by many of us in our lifetime. I say to you NBN 'leaders': your decisions invite shame upon you. In the view of a great many Australians, your reputation was not good. If this is the best you can do to bring fibre to the homes of Australian's, more shame on you.

Has to be the worst Government department ever. Imagine being able to make terrible customer decisions with a complete lack of customer focus and then just blame the RSP. Had my NTD replaced with a 1 Port unit even though I had a 4 port unit previously and had used more than 1 Port The Tech had 4 port unit available (I even opened the box and held it). NBN's response, blame the RSP And now want to charge me $300. It beyond belief that you even have a customer service department with ridiculous decisions like that.

Thanks so much to Jacob, our technician in Orange NSW, who fixed a problem this morning with super efficiency and friendly service. Great work!

NBN outages are occurring weekly, sometimes more frequently. It's recommended to use mobile broadband as a backup to maintain uninterrupted internet access.

On signing up with My Mate the instructions which included my email were simple. As my phone was hard to read with broken gorilla glass would you send any info via email.
The result was all info sent to phone none to email. It was hard to get the problem across to anyone so I did some investigating myself. The email was incorrect. That's when I went to Trustpilot and read the reviews, that confirmed my concerns. The person I spoke to (Eric, not sure)at My mate was very helpful and sympathetic in closing my account and returning my money less $10 for the sim card they had sent. If My Mate had employees with similar work ethics there maybe not so many problems.

Bad connection, tried to book NBN technician but they just cancelled our appointment for couple of hours good connection. I have changed different providers but internet is crap after we update to the new NBN. As we are part of the townhouse, and using the old telephone cable inside the house, the internet through the cable is extremely weak. most of time there is no internet upstairs. and very weak internet downstairs. we need technician to check. please stop cancelling the appointment.

Constant dropouts especially when it rains. The recent visit from NBN not only didn't fix my issues but made them worse. For the next week or so after the visit, I was tearing my hair out trying to game online because of increased lag + dropouts. NBN Co is so cheapskate that instead of replacing a 10+ year old coaxial cable with a new $5 cable, they repaired it instead, causing new problems. I had to purchase a new coaxial cable myself which managed to get my internet quality back to what it was before the visit. However, I'm still having problems streaming some videos and periodically have dropouts several times per day according to my ARP latency graph.
It was originally projected that it would cost 42 billion dollars to upgrade Australia's internet infrastructure to 100% fiber optic. Only 20% of homes are now on fiber, a cost of approximately 8.4 billion dollars. NBN Co. has now received around 100 billion dollars from the tax payers, so what happened to the other 90 billion dollars plus the billions of dollars Australians have paid out of their own pockets for fiber upgrades? This is the biggest scam in Australia's history. The scammers are NBN Co., The Liberal Party and the copper wire monopoly.
Australia is ranked 81st in the world for internet speed according to Wikipedia, being outranked by a number of 3rd world countries like Kenya. I often watch live stream videos posted by Australian Youtubers which are pixelated and low quality because of these Youtuber's poor internet. This is the year 2025 and I'm being made to watch videos which are lower quality than 1980's CRT television. NBN Co is a joke and other countries make jokes about Australian internet.
When the Liberal Party announced the mixed technology plan, they were told by ordinary Australians with little technical knowledge that the NBN would be obsolete before it was even finished being built and they were right. So how could the Liberal Party and NBN Co. not realize this beforehand? Of course NBN Co. knew this but they wanted to get away with the biggest heist in Australian history.

It was time to upgrade to fibre-to-the-premises after relying on a copper internet connection. My internet provider guided me through the process, and I scheduled a time for the NBN installation. I was impressed with the clear and consistent text communication from both my provider and the NBN, which kept me well-informed throughout. To prepare, I watched several YouTube videos to understand what to expect on the day of installation.
However, there were a few disappointments. I had been led to believe that I could have some say in the placement of the internal connection box, but this turned out not to be the case. None of my suggested locations were accepted. It was clear the technician preferred the spot that was quickest and easiest for him, rather than what suited my preferences.
In the YouTube videos I had seen, the fibre cable is typically shown entering the house neatly through the wall near from the utility box. In contrast, mine runs up the wall in unsightly white electrical conduit. To reach the street pit, the technician had to dig a hole, which he only partially refilled—leaving a potential trip hazard.
Inside, a small power lead was left dangling in the air to connect to the box. No clean-up was done after the work, leaving plaster dust on the carpet. Additionally, waste materials—including plastic containers, cardboard, plastic bags, fibre offcuts, nuts, bolts, and plastic ties—were discarded improperly, ending up in the wrong bin and creating unnecessary contamination.
During the installation, the technician spent along time on his phone, which made communication difficult and, in my opinion, affected the quality and attention to detail of his work.
Having read some of the NBN installation horror stories, I do consider myself relatively fortunate—at least the connection itself is functioning properly.

We installed NBN for our business at the Gold Coast. With less then 2mb upload speed working in clouds is impossible. Talked with the technician, no chance NBN can make it any faster then that. Switching to Starlink.

Absolutely Pathetic Service – 8 Technicians, 0 Solutions!

I have never in my life dealt with such an incompetent and careless company as NBN. It’s been months, and eight different technicians have visited my property – yet not a single one has been able to resolve the issue. And the worst part? It’s a simple fix.

Even I, as a regular person, can understand the problem: the main port box on the street needs to be upgraded from 4 ports to 8. That’s it. Simple math, simple logic. But somehow, this basic requirement is beyond the understanding of the so-called “technicians” NBN has hired.

Every single technician comes in, shrugs, says “sorry,” and walks out – leaving me without a working connection. No accountability. No urgency. No brains. I’ve written complaints on their site, called for updates, and still—no response, no follow-up, no solution.
Because of NBN’s uselessness, I have:
• Lost clients
• Lost time
• Wasted money
• And I’m still paying rent for a property I can’t operate from!

It’s shocking how such a large national provider can be so unprofessional, inefficient, and downright careless.

NBN – you are a disgrace to your industry. I regret ever relying on your service. Fix your systems. Hire competent people. And for once, take responsibility.

I contacted TPG after a large truck accidentally cut the internet cable outside our home. To my surprise, TPG immediately escalated the issue to NBN, and within just 30 minutes, an NBN technician arrived; on a public holiday! I was blown away by the speed, professionalism, and dedication shown by both TPG and NBN. The technician fixed the cable on the spot, and our internet was up and running again in no time. In a world where service delays are the norm, this experience was nothing short of exceptional. Truly outstanding work!
thank you!

I recently moved into my own apartment in Australia and was completely new to the NBN process. I was told that, prior to my move-in, someone would contact me to help set up both my Wi-Fi and electricity providers. This did happen, and I was informed that I would need to purchase my own modem, which seemed simple enough.

I went to JB Hi-Fi, where the staff member I dealt with was incredibly helpful. He sold me a Wi-Fi modem, checked to ensure my apartment had an NBN box, and made sure I was getting the right modem. All seemed well.

However, when Monday arrived (I moved in on Saturday and was told my internet would be ready by Monday), I plugged in my modem, connected it to the NBN box, and nothing worked. After three days and multiple phone calls with Optus, I was finally informed that there was an issue with the NBN box itself.

Now, after three days without internet, the earliest a technician can come to resolve the issue is next Thursday, meaning I’ll be without Wi-Fi for at least another six working days. To make matters worse, I’ve been working from home using my iPhone’s 5G hotspot, which is now my only option to stay connected for the next week. I’ll also be without internet over the weekend.

As I’ve read through other reviews, it’s become clear that NBN’s outdated technology is causing problems for countless households across Australia. I’m beyond frustrated and appalled by the situation. If I could rate this experience with zero stars, I would. This is simply not acceptable. It’s time for NBN to either update their technology or reconsider their whole approach. It's incredibly costly to rely on 5G for extended periods, and the time wasted calling Optus for updates on an issue outside of my control is maddening.

The entire experience has been nothing short of dreadful—horrific customer service and an unacceptable level of inconvenience. This needs to be fixed immediately.

NBN is an absolute rubbish service, unreliable, drop outs list goes on. They advertise on tv how great they are but they aren’t great. Phone at home has be out for 5 days, tpg still can’t fix it. Waste of money, broadband was much more efficient and reliable.

For a month and a half of 2025 I made complaints of no or very lack of internet to Kogan my provider. No power on NBN box and green & orange lights are still flashing. Supposedly they contacted NBN. I had no reply back from either. I was also told to change my modem which I did. As there is no direct number for NBN ?? I logged a fault job. My reply back from NBN it would take up to 20 days to look at the pit number 5. That's it...still internet falls in and out..no change. Wouldn't recommend neither company. Disgraceful, as long as they get your money they don't care.

If I could give NBN zero stars, I would. Their service is an absolute joke, riddled with outages, excuses, and a total lack of accountability. I was left without internet for an entire week due to a storm, forced to pay out of pocket for portable WiFi, and when I dared to seek compensation, I was met with a pathetic response full of corporate deflection.

NBN hides behind its "wholesale provider" status like a coward, refusing to take responsibility for its own failures while everyday Australians suffer from an overpriced, unreliable, and fragile network. Meanwhile, countries with far harsher weather conditions manage to maintain resilient infrastructure—so what’s NBN’s excuse? Decades of mismanagement? A complete lack of investment in redundancies? Sheer incompetence?

To top it off, their so-called customer support is a disgrace. Calls mysteriously drop, and getting a straight answer is like pulling teeth. It’s clear NBN is more interested in passing the buck than actually fixing its broken system. The fact that they refuse to offer compensation for their own failures only adds insult to injury.

If you have ANY alternative to using NBN, take it. Avoid this unreliable mess at all costs. NBN is the epitome of everything wrong with Australian telecommunications—over promising, under delivering, and making excuses every step of the way.
Shame on you, NBN.

41 days still no internet 🛜 😒 clowns running a circus over here.
Finally had a call from a case manager who sounded defeated but not surprised working for a circus like this, said he needs another week to get this sorted. Lets see what happens next Monday.