Banner for Neighbor

Neighbor Reviews 1,169

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the staff's kindness and helpfulness, noting their excellent personal skills. Consumers highlight the convenient and easily accessible location of the parking spots. The service is described as simple, direct, and safe, providing a stress-free experience. Customers express satisfaction with the user experience, finding the platform easy to use for finding parking or storage. Reviewers also value the quick response times and the overall professionalism of the company. People feel thoroughly vetted, ensuring a safe and secure environment for their vehicles.

Based on these reviews

Rated 5 out of 5 stars

Kevin’s private parking lot is highly convenient and very reasonably priced. The location is ideal, access is easy, and the whole setup feels secure and well-managed. Kevin himself is great to work wi... See more

Rated 5 out of 5 stars

Nichias was a blessing and helped us out with parking our vehicle on short notice. He is very kind and very accommodating. Nichias was quick to respond and easy to communicate with. His excellent pe... See more

Rated 5 out of 5 stars

I needed a long term parking spot and aside from having multiple options right off the bat all within 2 miles of my house, I got put in contact with the host within hours and I had secure the spot by... See more

Rated 5 out of 5 stars

It connects people with space to people who need it, in this day and age where you can't leave anything anywhere without someone having a problem. Unlike the big-name storage garages, auto registratio... See more

Rated 1 out of 5 stars

How about you do contracts with parking garages on an annual basis. Or if you are no longer go to partner with a parking garages, don’t put it on your website the month the partner ship ends. Used it... See more

Rated 5 out of 5 stars

Kevin and Lee are phenomenal hosts. Their prompt responses helped make my mind up of which facility I chose. They are kind and professional and their facility has cameras and a swamp cooler which mad... See more

Rated 5 out of 5 stars

Dragon Fly was wonderful! I was thoroughly vetted prior to storing my travel trailer there so I knew it was a safe spot. The facility is on a quiet dead end road with a coded gate, there is someone on... See more

Rated 5 out of 5 stars

We bought a camping trailer and needed a place to store it. In my search, I found "Neighbor". I didn't know that this site existed before that. We found a garage very near our home which is convenient... See more

Rated 5 out of 5 stars

I highly recommend this storage facility for anyone with a boat. It offers easy access and excellent security, giving me complete peace of mind. After storing my boat here for eight months without any... See more

Rated 5 out of 5 stars

**Highly recommend renting this spot!** I used J's parking spot as long-term storage for my car while I traveled abroad for a few months and it was a really great experience! J was super responsive an... See more

Rated 5 out of 5 stars

Neighbor was an excellent company to deal with. They were very professional, honest, and trustworthy! There were no hidden fees, the host I eventually chose is amazing. Both the company, and the host,... See more

Rated 5 out of 5 stars

When I was looking for a place to store my trailer more than two years ago, my first option fell through before it even started. The company promptly contacted me with an alternative that I liked even... See more

Rated 5 out of 5 stars

The place is setup rather well. Easy to pull in and maneuver your camper into its assigned parking spot. Location is very convenient from 275. The owner was on top of setting me up with access and liv... See more

Rated 1 out of 5 stars

If I could I'd leave a 0 star review. I have never received any of my packages when neighbour Express gets ahold of them. They don't answer their customer service and it always comes up as a Ghost de... See more

Rated 5 out of 5 stars

I had a camper that I couldn't store at my residence. Having checked out the standard storage facility and RV dealer locations, I was told about this website from a friend. I found the perfect place... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service – Highly Recommend! Kimberly made the entire vehicle storage process incredibly smooth from start to finish. What could’ve been confusing and time-consuming turned ou... See more

Rated 5 out of 5 stars

Going on my third full year of being a host. Had a couple of issues with renters and neighbor did as promised and rectified my issues each time. April in the trust and safety department and Marcos t... See more

Rated 1 out of 5 stars

I opened an account while exploring options to store a vehicle while I was travelling. Over the course of about two weeks I received more than 10 emails and an equal number of phone calls and texts as... See more

Rated 5 out of 5 stars

A. was by far the kindest and most reliable person to work with. Her space was always exceptionally clean and she was always so great about coordinating times for me to pick up and drop off. I moved m... See more

Rated 5 out of 5 stars

Great experience, highly secure note on site security with multiple gated locks. Location is in the mangroves so buggy at times bed price around. I will use this facility again next year.

Rated 1 out of 5 stars

Horrific company. I have been a host for about 18 months and their customer service is beyond horrific. Despite multiple requests to speak to a live person over many months, I have never received any... See more

Rated 1 out of 5 stars

I was initially excited about Neighbor.com—it seemed like a great concept. However, my experience turned into a nightmare. I rented a parking space for my 2015 Honda Accord, and for the first thre... See more

Company replied

Rated 1 out of 5 stars

My first attempt to find a long-term parking space for my car ended in a rush to find another alternative, because of the “fine print” which would require me to move the car every few days - clearly,... See more

Rated 3 out of 5 stars

It would seem more supportive of the hosts if you could respond on a negative review. Just seems unfair that a renter can say whatever they want with no option for the hosts to respond. They are the... See more

Rated 1 out of 5 stars

Rented 2 spaces for parking. I notified landlord of my intent to move out through messaging app, but did not end the reservation in the system(was unaware this was required). 6 months later I finally... See more

Rated 1 out of 5 stars

The host moved my van without a key to a outside shed that didn’t have the van covered up, and when I moved my other vehicles out, he filled in the spaces with his gym equipment and still was charging... See more

Rated 5 out of 5 stars

The Neighbor platform has allowed me to generate a steady passive income. They eliminate all the hassle of renting and make the process smooth. The experience has been very good. I highly recommend if... See more

Rated 2 out of 5 stars

I have been a host for an in-demand garage space for about a year. While Neighbor does bring in a lot of inquiries, renters often complain that the platform incessantly calls, text, and emails them fr... See more

Rated 5 out of 5 stars

I have several Cars, including an incredibly rare BMW Convertible that I needed a place to park in between moves/Homes while staying at AIRBNB's in between. Incredibly reasonable price, close proximi... See more

Rated 1 out of 5 stars

Someone called back to back to back 3 times right in a row while I was at an appointment…for this reason alone I wish to be removed from any and all lists and placed on your do not contact list. Sup... See more

Rated 5 out of 5 stars

My classic '74 MGB roadster was kept dry and in fine shape for nearly two years during my house remodel. When I drove it home, it started right up and Shalbindra filled the tires to the proper pressu... See more

Rated 5 out of 5 stars

The neighbor platform truly raises the bar for storage standards and expectations. Rhea was an all-around wonderful host: she was extremely accommodating and polite from start to finish, and I always... See more

Rated 5 out of 5 stars

I had reached out to Bryce, last minute, and he was very accommodating. He also provided any and all pertinent information necessary to store our trailer. The lot itself is quite sizable with plenty o... See more

Rated 5 out of 5 stars

Neighbor was such a great help to our family when we needed emergency storage fast! We rented from Mr. Raghav who replied quickly and allowed us to rent his space. No problems and he even allowed us... See more

Rated 5 out of 5 stars

The gate keeper is patient, dedicated, professional and very helpful. He took the time to take me to the right spot for my boat and informed me on the rules. He gave me all the gates codes and I left... See more

Rated 1 out of 5 stars

I am trying to return a Temu package. Shouldn't this be simple? My Temu return label told me to go on the Neighbour Express website to find the dropoff locations nearest to me. On this web... See more

Rated 5 out of 5 stars

The app was super easy to use and it was even easier to enter the details for the type of rental space we needed for a 30 foot enclosed trailer! The host that I got connected with for the rental parki... See more

Rated 1 out of 5 stars

My host was an out of control idiot who didn’t read his own contract. Per my contract there were no reserved spots but my host claimed I was parked where I wasn’t supposed to be. When I pointed out... See more

Rated 5 out of 5 stars

Neighbor is a simple place to go when you need storage space in your local community trust me when I say a few clicks and I was worry free! Like that easy so when you need some parking space neighbor.... See more

Rated 4 out of 5 stars

Finding a parking spot for our RV was easy with Neighbor. Martin helped locate the location and helped me with the process. Jason, the host, was easy to work with and easy to communicate with as well.... See more

Rated 1 out of 5 stars

What a pathetic app where you can't use a name you prefer so they kick you out of the app indefinitely! But they know my address so what is so incriminating about giving a name that I go by but you kn... See more

Rated 5 out of 5 stars

A good sized lot for easy maneuvering. The hosts were very personable and responsive. I felt better having my RV on a private lot as opposed to the big commercial lots. Has a locked gate for securit... See more

Rated 5 out of 5 stars

We needed 2 53’ trailer spots immediately. Neighbor had the ideal location and at a very good price. We were booked within minutes and the spaces were immediately available. It’s hard to find places... See more

Rated 5 out of 5 stars

Anna (Rep.) was wonderful to work with. She explained the process and it was very easy. The location and pictures of the property were exactly as stated. We had a large, level spot for our boat.... See more

Rated 5 out of 5 stars

Viktor in Pascow, WA offered safe and secure parking with a great price to store our vehicle for the month we were gone. It was about 5 miles from the airport so we took a Lyft to and from. Airport pa... See more

Rated 4 out of 5 stars

The platform is fantastic, and very easy to find the parking or storage you are looking for. Your fees are excessive, especially on a monthly basis. Charging both the renter and owner around $60 a mon... See more


Company details

  1. Moving and Storage Service
  2. Parking Garage

Written by the company

Neighbor is a peer-to-peer storage and parking marketplace that connects people with unused space to people in need of storage. Through Neighbor, property owners turn their garages, empty lots, storage spaces into extra monthly income while renters are given a flexible and affordable storage or parking alternative.

Moneyback Guarantee

Book with Confidence

Have peace of mind thanks to Neighbor's free 24-hour moneyback guarantee. Receive a full, 100% refund if you cancel within 24 hours after reservation approval.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It would seem more supportive of the hosts.

It would seem more supportive of the hosts if you could respond on a negative review. Just seems unfair that a renter can say whatever they want with no option for the hosts to respond. They are the ones that do the work to make you money.

5 February 2026
Rated 1 out of 5 stars

Terrible experience, do not recommend using this.

How about you do contracts with parking garages on an annual basis. Or if you are no longer go to partner with a parking garages, don’t put it on your website the month the partner ship ends. Used it for one month and now had to find a new parking garage and was giving a short notice. I DO NOT RECOMMEND THIS FOR PARKING GARAGES, JUST GO THROUGH THE PARKING GARAGE ITSELF.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Stress-Free Private Parking

Kevin’s private parking lot is highly convenient and very reasonably priced. The location is ideal, access is easy, and the whole setup feels secure and well-managed. Kevin himself is great to work with—friendly, responsive, and genuinely helpful. Highly recommend if you’re looking for reliable private parking without the hassle.

4 February 2026
Rated 5 out of 5 stars

The storage area was very nice

The storage area was very nice, and the folks were just excellent to work with. I liked that the property was very private and had security cameras in place with motion detectors that informed the owners that someone had entered the property. Nice sense of security for my boat.

3 February 2026
Rated 1 out of 5 stars

I’ve been a host on Neighbor for over…

I’ve been a host on Neighbor for over three years with the same documentation and no prior issues. Recently, my account was suspended during a prolonged review where basic distinctions between vehicle parking and storage were repeatedly misunderstood.

Despite providing the same approved documents and explaining the situation multiple times, responses were slow, inconsistent, and took weeks, during which I lost active income. Funds were debited while my account remained suspended, and decisions were made without timely communication.

Neighbor needs clearer internal understanding of parking vs. storage listings, faster review timelines, and better communication with long-standing hosts. The lack of responsiveness and prolonged suspension caused unnecessary financial harm. Now I’m forced to contact management and remove my spaces for another platform . Due to their continuous delay in response.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Ghastly corporate bumblef..k!!!

I am trying to return a Temu package.
Shouldn't this be simple?
My Temu return label told me to go on the Neighbour Express website to find the dropoff locations nearest to me.
On this website I was provided with a horrible little map with 3 spots. When clicked these spots revealed merely the address of the 3 nearest dropoff points. No business name, no contacts, phone or email!!!
Unbelievable to the n'th degree!!!
I tried to stay calm... did some yoga and deep breathing.
Then I looked up these addresses on Google maps. These addresses were in the suburbs. No businesses around. Go figure!!
Called Neighbour Express central office in Toronto repeatedly but was immediately cut off on each attempt. Took a blood pressure pill.
I tried calling some post offices near me.
None of them accept Neighbour Express dropoffs. I learned online that some Staples accept Neighbour Express dropoffs, but not all. Nobody knows which Staples do accept Neighbour Express dropoffs. This sacred information must be etched on a golden tablet, unavaliable to common mortals...
I must confess that that I am truly impressed to have found a company so intent on driving itself so thoroughly into the ground. Congratulations Neighbour Express for such spectacular incompetence!!!

23 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look