NewDay Reviews 10,962

The Marbles portal is so easy to use. I like that account balances update almost immediately. I also like the financial advice sometimes sent in - like what not to do with your credit card ie: go ov... See more

I've had this card for over 3 years, and I've never had an issue, and the one or two times I've had an issue it has been resolved promptly and professionally. And what I love the most , is that if yo... See more

The app is extremely good such a pleasure to use , not the usual stress inducing affair . My card is the go to first , number one option because transactions happen reliably unlike my bank which ma... See more

I have been with different credit cards companies but they d take time to increase the credit limit. Aqua offered me a very good credit limit at the start and kept on increasing the limit which helpe... See more

Newday new bank details. Partnership with John Lewis. Keep blaming the other banks. Balance transfer returned. (Taking days, if it ever gets returned) Tried to pay via my main account, the... See more

Very happy to be NewDay credit card customer. It gives me money transfer/balance transfer offers even I have opened my account few years back. Other credit card companies only provided offer when I f... See more

I got the aqua credit card few months ago, even thouge my last month payment was delay because i travelled abroad without my online login details, but my credit limits has already been increased. T... See more

Work with Aqua, Having their financial back up is securing, bank transfer, very useful, as you progress improving your credit standing, a very useful tool, overall, have found Aqua a suppo... See more

I originally started using Aqua as my credit rating was rubbish, I’ve been with them for years now. They give me regular credit increases, balance transfers. Not had any issues with them at all. And... See more

I called this company a month ago as having not used my card in a long time my direct debit had not been reinstated! Anyway I spoke to two lovely ladies one called Carol and her manager called Sally I... See more

Absolutely dreadful- problems ever since they took over the John Lewis credit card. They couldn't manage the switch of their paying in details correctly & now I've been told my credit card balance is... See more

New Day recently changed their bank account details for the John Lewis Credit Card. Unfortunately they forgot to notify other banks of this change. I put through a balance transfer from my card whic... See more

Credit card fronted as John Lewis Partnership card repeatedly declined by EasyJet and local taxi company making it unreliable. Company just say our anti fraud protections did it. But because it's a... See more

I’m a devoted Marbles credit card fan, what an excellent reliable company they have been over the years. I’ve got now an excellent credit rating. Changing details etc, or logging out of my... See more

Application Process is quick and easy. The App is well laid out so I can access everything I need easily. I've always been advised well in advance of any interest changes, credit limit chang... See more

Aqua Card Positives - Good credit limit increases - Good IOS app (many options) - Easy to pay through IOS app - Rewards good credit with Gold card Negatives: - Remove credit limits if not... See more

I have had an Aqua Credit card for a few years and really relied on my credit they did their best to remember this and have done their best to help me get a better credit score without giving me more... See more

Despite long standing login details, my card has been blocked. There is no digital contact other than complaint that is dismissed without access to reply. I do not use a mobile phone, and am left in t... See more

The Aqua credit card is designed for people with poor or limited credit history who want to rebuild their score. It’s easy to apply for, and the SafeCheck tool lets you check eligibility without affe... See more

Back in June whilst in Canada NewDay blocked my card despite me authorising a payment. NewDay's telephone lines are Mon - Fri 9-5 so pretty useless when in a different time zone. Their action prevente... See more

I wanted to move from my current card to the JL one. They give an unworkably low credit limit and despite excellent credit rating and paying it off in full each month, they declined my request to incr... See more

John Lewis Financial Services moved its credit card to NewDay. What was a great experience before NewDay is now a regular frustration. They inexplicitly decline txns and block my card despite me using... See more

Had addditional card cancelled due to fraud attempt. New card arrived and activated. 2nd transaction declined and card frozen. After tortuous contact with "customer service" card unfrozen. Next... See more

Made two booster payments then receive an email saying didn’t manage funds this month. Not happy been paying more than needed and getting high interest. Had I known wouldn’t have had balance transfer

If I could rate them at less than 1 Star I would. In Oct I bought a new cooker from AO Ltd it was advertised as 3 year warranty (Via Manufacturer) and 12 months Zero Rate Finance. AO Told me to get... See more

On the whole I was happy with NewDay but recently we had some fraud on one of our cards and notified NewDay the moment we noticed. We were surprised that its use abroad wasn't picked up by the system... See more

I opened an account, and paid in full on time each month. They increased my limit, I paid in full. Nearly a year after opening the account I had reason to raise a complaint with them. Two days later... See more

What a horrible terrible company. Having advised that the credit card holder had deceased you would of expected a polite letter. Think again, without warning we get a letter from solicitor debt coll... See more

I have had a John Lewis credit card via Newday, mainly for the good cashback rewards. However, Newday are extremely incompetant. When they changed their banking details, they failed to notify OTHER... See more

Aqua department for fraud needs to be re trained on how to deal with customers! Absolutely terrible customer service. I’m sure only one person was working today and the lady Maddie who I spoke to pick... See more

I have a John Lewis credit card with this outfit. I'm appalled by their constant changes to terms and conditions and on occasions their security has refused to authorise transactions even though I am... See more

Following a turbulent period in my life, marbles helped me to get back on my feet. Marbles helped me to restore my credit over time. My credit has now restored to a level which is satisfactory. M... See more

I wanted to increase my credit limit by £200 on my John Lewis Partnership Card so I could purchase a sofa for my son. This card is run by New Day. I have just had a call from somebody called Cam who... See more

The length of time (7 years) I have owned this card is a testament to how I feel about dealing with this financial service provider. The app is very straight forward to use. Accessing statements, m... See more

Hello Aqua, and Hello anyone thinking of applying for an Aqua card. I've been with Aqua now for a good number of years, my credit score wasn't great when I first applied, I was excepted and over the y... See more

I start build my credit with aqua with almost £ 800 limit to spend. After I reach £ 4000 , i been discredited down to £ 1000 . I mean i been always on time to repay and everything some decisions... See more

Marbles Credit Card: the only card that makes your wallet feel like it’s playing a high-stakes game of… marbles! Great rewards, but watch out—those interest rates can roll away your savings faster tha... See more

I have requested all statements for an account I recently closed. Even though I gave them the account number they couldn't locate it, not prepared to call me back. Funny that, as the account os re... See more

I have never had a problem with aqua their customer service has always been spot on even when I have used a 3 party payment like PayPal I got a refund quite fast.plue its helped my credit score plus r... See more

Do not buy anything on a loan amount from this company. Avoid at all costs. You are given a specific amount to pay each month eg through a purchase on Ao and then all of a sudden this so called co... See more

Aqua gave me the opportunity to get a credit card, having not used one for many years. It helped with my credit rating which changed from average to excellent. The interest rate is high, only to be ex... See more

Since New day took over the John Lewis account the card has been more and more difficult to use, asking for a pin for the smallest of transactions, to the extent that I have almost stopped using i... See more